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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Car hire
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Massage services
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Packed lunches
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Solarium
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Public transport tickets
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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ATM/banking
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Shopping on site
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Express check-in
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Free wired internet
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Golfing on site
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Scuba diving on site
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Snorkeling on site
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Tennis lessons on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Golf cart
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Fishing nearby
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Horse riding nearby
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Bicycle-friendly property
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Beach toys
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 19th-Century Elegance
Elegant Rooms with Modern Comforts
Indulge in the charm of parquet floors and refined furnishings in each room. Enjoy the convenience of a desk, TV, and a private bathroom for your comfort.
Delicious Room-Service Breakfast
Wake up to a delightful breakfast spread in your room, including cereal, hot drinks, cakes, and savory options like ham and cheese. Start your day on a delicious note without leaving the comfort of your room.
Convenient Location near Attractions
Located just 50 meters from the sea and a short walk from Rapallo Station, Hotel Portofino offers easy access to both the coast and transportation. Explore the beauty of Rapallo and beyond with Genoa only a 30-minute drive away.
Experience luxury and convenience at Hotel Portofino - book your stay now!
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
People no matter the age stay for € 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Pas grand chose
J'ai été trompé par les photos, en fait c'est un hôtel vieillissant dans son jus... Pas de parking, pas d'ascenseur, une terrasse inaccessible.. Bref grosse déception
Personale molto accogliente e gentile
The hotel is in an excellent location, making it easy to explore Rapallo and enjoy everything the area has to offer.
A special thank you to Daniela, who was absolutely wonderful. She was incredibly kind, welcoming, and helpful throughout our stay. Daniela was always available to assist us and made us feel genuinely cared for from the moment we arrived.
The building itself was beautiful and full of character. We loved the authentic atmosphere and the charming historic feel that truly captured the spirit of old Italy and Rapallo. It made our stay feel unique and memorable. We would gladly stay here again.
Très bon accueil. Bien placé. Chambre correcte. C' est bien. Et Rapallo est sympa.
La posizione , colazione molto buona
L' albergo ha una bellissima terrazza , purtroppo è lasciata andare , andrebbe sistemata e sarebbe fantastica
Absolutely nothing.
Due to the following reasons I decided to cancel my booking at the hotel while trying to check-in and would highly recommend anyone to avoid this hotel at all cost .
1) Early checking was requested and approved via booking.com chat. When arriving at the hotel with proof of early check-in being approved the reception person refused to check us in. After some arguing they finally let us into a room just to kick us out again 30min later. Stating that they do not accept my EU ID, needing a passport. Which was with my husband at the time, who was driving around looking for a parking.
2) There was no street parking available as advertised. My husband drove around for 4 hours in the hope to find a spot. 2 hours into looking for a parking spot during a change of shift. The leaving employee offered us there spot but the spot was to small to fit. There should be no parking available advertised at the hotel as this is out of there control and is not an amenity offered. We unfortunately booked the hotel for the reason that it stated it has street parking available. Which we even enquired about prior to our arrival, and was made sure that there are abundance of spots available around the area.
3) Very disrespectful staff as there was zero signs of any customer service or compassion. After 4 hours, not being able to find a parking, the staff blamed me and said our parking problem is now becoming there problem. Stating that I need to make a decision on if we are staying or leaving. Futher more they were very rude to my two year old, telling her to stop running around after sitting in the lobby for 4 hours. Whilst being 7 months pregnant and not even being offered a water or anything during the waiting time.
4) Following all this poor service and emotional rollercoaster that I experienced. The hotel staff was more concerned about getting there payment than working to find a suitable solution for the guests in a calm respectfull manor.
Un personnel super sympa souriant parlant français et prêt à vous rendre service en plus l hôtel se situe en pleine ville dommage l hôtel est un peu vieillot
Somente a localização
Hotel antigo, móveis antigos, cama desconfortável.
La atención del.personal, especialmente de Giuliana que estuvo siempre para dar respuesta a nuestras necesidades
accueil chaleureux ; propreté ; situation ;
The staff were very kind and hospitable. They were happy to accommodate us and allowed baggage storage at the hotel. It was a very central location
The bedding wasn’t very comfortable, it would be better with a thicker blanket. The shower pressure was also very low.
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