Grand Museum Hotel, BW Signature Collection

Hotels
•
Best Western
7.8 (2318 reviews)
Phoenixstraat 50-A , Delft , NL
+31 15 215 3070

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff
Good/ample breakfast
Comfortable beds
Charming historic building
Cons:
Mold and cleanliness problems in some bathrooms
No air conditioning / no small fridge
Rooms can be small or slightly dated
Shower/temperature control issues
Perceived as a bit overpriced

Categories

Cleanliness
5.5
Multiple reviews mention mold in the shower, unpleasant smells (sewer), rooms not cleaned on some stays and flaking paint/sealant — overall cleanliness is below expectations.
Service
9.3
Staff are frequently described as friendly, helpful and welcoming; a few incidents (long wait at reception, limited Dutch from one receptionist) were noted but overall service is a strong positive.
Location
10
Consistently praised as centrally located in Delft/old town with easy walking access — location is an outstanding strength.
Room Quality
7
Beds are often described as comfortable but mattresses/twin-joined beds and some small or slightly dated rooms were noted; occasional maintenance issues (shower thermostat) reduce the score.
Amenities
6.5
Several guests note lack of air conditioning, no small fridge/minibar, limited sockets and only fans in some rooms; bike rental available but considered expensive.
Value for Money
6.8
Mixed-to-negative comments about price vs. what is offered (some say it is not worth the cost despite good location and room quality).
Food and Beverage
8.5
Breakfast is repeatedly described as good, sufficient or extensive and generally well received.
Overall Experience
8.8
Many guests report a pleasant stay in a charming building with great location and helpful staff, though issues with cleanliness and some amenities temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Unique Historic Setting

Experience the charm of Delft at the Best Western Museumhotels Delft, set in 3 historic buildings in the heart of the old city. Each area boasts distinctive decor with antiques and artworks, offering a truly unique stay.

Comfort and Convenience

Relax in rooms featuring private bathrooms, coffee/tea facilities, and complimentary WiFi. Start your day with a delicious breakfast buffet and grab a coffee to-go for exploring the picturesque town of Delft.

Exploration and Entertainment

Immerse yourself in Delft's beauty with its canals, bridges, and cozy streets. Step outside to discover a variety of dining options, shops, and museums just a stone's throw away from Best Western Museumhotels Delft.

Book your stay now to indulge in history and hospitality at our charming hotel.

Important information:

When booking for more than 7 rooms or more, different policies may apply.

Please notify the property of the number of guests staying in the room by using the Special Requests Box.

Please note that an extra bed or a children's bed is only possible in the Deluxe Double Room.

Smoking in any unit will incur an additional charge of EUR 200.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

7.8
Based on 2318 reviews
Cleanliness: 5.5
Service: 9.3
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 6.8
Food and Beverage: 8.5
Overall Experience: 8.8
D
David • solo_traveller • ca
9
Lovely building, decent location, very nice rooms
Pros:

NA

Cons:

bed was too soft for me

2026-10-23 • via Nuitee
A
Anna • solo_traveller • pl
7
2026-10-21 • via Nuitee
K
Kristian • couple • nl
9
Pros:

Heel mooi pand, vriendelijk personeel en mooie centraal gelegen

Cons:

Ontbijt is niet heel uitgebreid maar wel voldoende. Wij zaten in het gebouw aan de andere kant, stad zijde. Dat is wel wat verouderd en niet heel recent vernieuwd en wat krap, maar wel prima te doen en de hygiëne was ook in orde

2026-10-17 • via Nuitee
W
Walter • solo_traveller • de
8
2026-10-15 • via Nuitee
R
Richard • solo_traveller • nl
8
2026-10-09 • via Nuitee
A
Artur • solo_traveller • pl
9
2026-10-08 • via Nuitee
A
Ans • extended_group • nl
9
Het was een mooi en gezellig weekend.
Pros:

De aankleding, de ontvangst en het ontbijt.

Cons:

De receptioniste sprak maar beperkt Nederlands.

2026-09-17 • via Nuitee
M
Marjorie • solo_traveller • nl
8
2026-09-15 • via Nuitee
J
Joni • extended_group • nl
6
Goed geslapen, slecht gedouched.
Pros:

Bij binnenkomst werden we heel hartelijk ontvangen en kregen we een fijne uitleg over de omgeving. Het hotel lag op een zeer centrale plek in Delft. Alles was op loopafstand. Verder lag het bed echt heel lekker.

Cons:

Er is veel schimmel in de badkamer, en ook rook deze naar riool. Het was ook heel warm op de kamer. Verder bladderde de kit/verf af in de hoeken naast het bed. het was gewoon niet helemaal ''schoon''.

2026-09-14 • via Nuitee
T
Tom • extended_group • be
9
Niet goedkoop maar wel goede ligging en kwaliteit van de kamers
Pros:

Badkamer was ruim en functioneel. Inrichting en grootte kamer en tv wasren prima

Cons:

Thermostatische douchekraan was wel stuk volgens mij. Je kon een goede temperatuur zoeken en vinden, maar het "40-graden"-niveau stond wel garant voor aanzienlijke brandwonden. Mss te repareren

2026-09-14 • via Nuitee
F
Fay • solo_traveller • nl
9
Pros:

Lekker bed, lekker ontbijt

Cons:

Kamer klein beetje vies en bij de receptie vertelden ze niks over waar of hoe laat het ontbijt was.

2026-09-13 • via Nuitee
G
Gustavo • solo_traveller • ar
10
Pros:

Es una casa antigua de Delft,hermosa. Cómoda,hermoso baño

Cons:

Los colchones,como en todos los hoteles de Nederland, son demasiado blancos. Y las camas dobles son en realidad dos individuales unidas,lo que es incómodo

2026-09-12 • via Nuitee
L
Loes • couple • nl
8
2026-09-12 • via Nuitee
B
Bill • solo_traveller • gb
8
A nice weekend in Delft
Pros:

Location

Cons:

Lack of sockets fur chargers

2026-09-11 • via Nuitee
O
Oerton • solo_traveller • gb
9
2026-09-08 • via Nuitee
F
Fernando • couple • br
6
Estar em Delft e poder desfrutar das bicicletas fo muito bom, mas o aluguel deveria ser mais barato.
Pros:

Da localização, principalmente. Das bicicletas, embora muito caras.

Cons:

O quarto é muito pequeno, o banho é muito desconfortável, as camas poderiam uma apenas de casal.

2026-09-06 • via Nuitee
A
Armand • couple • be
9
Pros:

Goed gelegen en mooi sfeervol hotel in het centrum van de stad

2026-09-05 • via Nuitee
R
Rodrigo • solo_traveller • es
5
no está a la altura de lo que cobran.
Pros:

la ubicación

Cons:

el baño de la habitación no está a la altura de un cuatro estrellas ni de broma. Con moho en la ducha. No me hicieron la habitación en las tres noches que estuve.
Sin nevera. Para comprar agua tenía que salir a la calle para ir a otra parte del hotel.
Cuando llegué el viernes 28 noche, estuve 25 min esperando en la calle porque no había nadie en recepción. Llamé 3 veces y después apareció el recepcionista...argumentando que estaba haciendo la ronda de seguridad.

2026-09-02 • via Nuitee
L
Laura • family_with_children • es
5
Pros:

ubicación

2026-08-31 • via Nuitee
O
Olaf • couple • se
8
Great stay, was really nice, nice personal
Pros:

Location, nice hotel room , really in the old town centre, but without to much noise

Cons:

We missed a airco a bid, it was 30+ dgr and hot in the room. Also no small fridge. That would have been nice

2026-08-31 • via Nuitee