Grand Museum Hotel, BW Signature Collection

Hotels
Best Western
7.9 (2376 reviews)
Phoenixstraat 50-A , Delft , nl

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.86
Several reviews mentioned noise and dirt in rooms, indicating cleanliness issues.
Service
8.83
Most guests noted friendly staff and good service, despite some check-in issues.
Location
9.37
Multiple reviews praised the location as fantastic and perfect for city visits.
Room Quality
7.32
Rooms were described as comfortable but faced issues like noise and heating.
Amenities
7.35
Amenities were mentioned positively, yet some shortcomings were noted.
Value for Money
7.81
Some guests felt the value as acceptable, while others noted extra costs for amenities.
Food and Beverage
7.36
Breakfast options were met with mixed reviews, with some items criticized.
Overall Experience
8.33
Overall satisfactory experience with noted issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:55

Property Description

Unique Historic Setting

Experience the charm of Delft at the Best Western Museumhotels Delft, set in 3 historic buildings in the heart of the old city. Each area boasts distinctive decor with antiques and artworks, offering a truly unique stay.

Comfort and Convenience

Relax in rooms featuring private bathrooms, coffee/tea facilities, and complimentary WiFi. Start your day with a delicious breakfast buffet and grab a coffee to-go for exploring the picturesque town of Delft.

Exploration and Entertainment

Immerse yourself in Delft's beauty with its canals, bridges, and cozy streets. Step outside to discover a variety of dining options, shops, and museums just a stone's throw away from Best Western Museumhotels Delft.

Book your stay now to indulge in history and hospitality at our charming hotel.

Important information:

When booking for more than 7 rooms or more, different policies may apply.

Please notify the property of the number of guests staying in the room by using the Special Requests Box.

Please note that an extra bed or a children's bed is only possible in the Deluxe Double Room.

Smoking in any unit will incur an additional charge of EUR 200.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for € 10 per person per stay when using an existing bed.
    Children from 4 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    People 4 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2376 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.33
C
Colin solo_traveller gb
9
Pros:

The location is excellent being close to the centre of town, but not too close to be noisy. Also ideal for the tram stop.
Breakfast room was very pleasant and had lots of Delft pottery of course.
Reception team for friendly and helpful.

Cons:

The bathroom in my ground floor room was very dated and one of the shower doors was I need of repair. The bed was stated as being a double, but was two beds pushed together with two separate toppers and a double sheet. The beds were not locked and came apart.

2026-07-16 via Nuitee
H
Hande family_with_children tr
9
I like the hotel over all but expensive
Pros:

The staff is so helpful and the location is great. The breakfast is good and decorated by delft blue porselen which I love so much

Cons:

So expensive not valur of money

2026-07-16 via Nuitee
M
Miranda couple nl
7
Perfecte locatie maar wel eens betere ervaringen gehad hier
Pros:

Locatie

Cons:

Geen airco, ramen die niet open konden en onvoldoende licht in de badkamer dat ook nog kapot ging.

2026-07-14 via Nuitee
H
Hub couple nl
7
Genoten van mooie Delft.
Pros:

Ontbijt was super. Personeel erg attent en vriendelijk.

Cons:

Prijs wat te hoog.

2026-07-13 via Nuitee
G
Gerjanne solo_traveller nl
8
Goed hotel in een mooi oud gebouw
Pros:

De vriendelijkheid en behulpzaamheid van het personeel met het oplossen van een probleem

Cons:

De airco kon iet apart uit gezet worden dus sloeg hij elke keer aan snachts we hadden stroom nodig voor het apparaat van mijn man dus konden we de stroom er niet af zetten

2026-07-12 via Nuitee
J
Juan couple es
8
Apartamento muy bien comunicado. Buena atención del personal.
Pros:

Su proximidad con el centro histórico de Delft

Cons:

No tenía aire acondicionado. Costaba abrir las ventanas. No había nevera.

2026-07-08 via Nuitee
V
van Etten solo_traveller nl
7
2026-07-06 via Nuitee
C
Chris couple dk
8
Nice central location
Pros:

Great central hotel. Everything was within walking distance.
Very friendly staff.

Cons:

Breakfast was only average. No vegetables, only apples.

2026-07-05 via Nuitee
J
John couple gb
4
Very disappointing. After a cycling holiday we were looking for a bit of luxury before returning...
Pros:

The staff were professional and helpful. The location was good.

Cons:

1. No mini fridge! - I didn't specifically check this in the accommodation profile because surely this is standard these days. On our holiday around Holland, every other of the 4 accommodations we stayed at had a fridge.
2. No air conditioning. I wouldn't normally expect this necessarily and of course we were there during a heatwave. The reason I think this is an issue is that the photo on the site gives you the impression you may be in high-ceilinged, airy rooms with windows that you could open wide. However, it turns out that you are in a somewhat separate building in the attic rooms that retain heat and have very little window space. Very disappointing.
3. Mirror placement in the bathroom. I appreciate that the roof space is challenging but surely the mirrors could have been placed in such a way that you could look into them.

2026-07-05 via Nuitee
J
Jorrit couple nl
9
2026-07-03 via Nuitee
K
Kevin couple nl
6
2026-07-01 via Nuitee
S
Sam solo_traveller gb
5
Helpful staff, no air conditioning, refurb needed
Pros:

Location was central

Cons:

The hotel looks tired and needs refurbishment

2026-07-01 via Nuitee
P
Peter couple gb
8
A pleasant room in a superb location in great place
Pros:

Excellent location and comfortable room with fine bath

Cons:

Very difficult to adjust room temperature

2026-06-30 via Nuitee
I
Ignas solo_traveller lt
10
2026-06-29 via Nuitee
K
Karim couple nl
1
2026-06-28 via Nuitee
L
Lies couple be
8
Pros:

De ligging en het authentieke karakter van het hotel. Verouderd ja, charme absoluut

2026-06-28 via Nuitee
L
Lopez Villar solo_traveller es
9
2026-06-27 via Nuitee
D
delahaye solo_traveller fr
9
Cons:

Le wifi

2026-06-26 via Nuitee
D
Dino solo_traveller hr
4
2026-06-22 via Nuitee
R
robert solo_traveller nl
6
Pros:

Sorry, geen tijd voor.

2026-06-22 via Nuitee