Grand Museum Hotel, BW Signature Collection

Hotels
•
Best Western
7.9 (2265 reviews)
Phoenixstraat 50-A , Delft , nl

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Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.86
Several reviews mentioned noise and dirt in rooms, indicating cleanliness issues.
Service
8.83
Most guests noted friendly staff and good service, despite some check-in issues.
Location
9.37
Multiple reviews praised the location as fantastic and perfect for city visits.
Room Quality
7.32
Rooms were described as comfortable but faced issues like noise and heating.
Amenities
7.35
Amenities were mentioned positively, yet some shortcomings were noted.
Value for Money
7.81
Some guests felt the value as acceptable, while others noted extra costs for amenities.
Food and Beverage
7.36
Breakfast options were met with mixed reviews, with some items criticized.
Overall Experience
8.33
Overall satisfactory experience with noted issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:55

Property Description

Unique Historic Setting

Experience the charm of Delft at the Best Western Museumhotels Delft, set in 3 historic buildings in the heart of the old city. Each area boasts distinctive decor with antiques and artworks, offering a truly unique stay.

Comfort and Convenience

Relax in rooms featuring private bathrooms, coffee/tea facilities, and complimentary WiFi. Start your day with a delicious breakfast buffet and grab a coffee to-go for exploring the picturesque town of Delft.

Exploration and Entertainment

Immerse yourself in Delft's beauty with its canals, bridges, and cozy streets. Step outside to discover a variety of dining options, shops, and museums just a stone's throw away from Best Western Museumhotels Delft.

Book your stay now to indulge in history and hospitality at our charming hotel.

Important information:

When booking for more than 7 rooms or more, different policies may apply.

Please notify the property of the number of guests staying in the room by using the Special Requests Box.

Please note that an extra bed or a children's bed is only possible in the Deluxe Double Room.

Smoking in any unit will incur an additional charge of EUR 200.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for € 10 per person per stay when using an existing bed.
    Children from 4 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    People 4 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2265 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.33
F
Fred • couple • nl
6
2026-01-29 • via Nuitee
P
Paula • solo_traveller • nl
8
Tevreden
Pros:

Mooi ligging in het centrum van de stad, dichtbij het station, leuk dat het hotel gevestigd is in stijlvolle oude gebouwen.

Cons:

De badkamer stond een beetje

2026-01-28 • via Nuitee
C
Carla • couple • nl
8
2026-01-26 • via Nuitee
E
Els • solo_traveller • be
4
2026-01-26 • via Nuitee
E
Ed • couple • nl
9
2026-01-26 • via Nuitee
A
Astrid • extended_group • nl
9
Alles voor een relaxed verblijf is hier aanwezig.
Pros:

Bijzonder hartelijke ontvangst bij de receptie.
We hebben overnacht in een kamer aan de achterzijde van een dependance. De kamer was zeer comfortabel en schoon, ingericht in klassieke stijl en deed erg knus aan. De kamer lag aan de tuinkant en daardoor bijzonder rustig gelegen. Erg fijne bedden. De temperatuur in de kamer kun je zelf bepalen, er staan radiatoren en de ramen kunnen open. Ik begrijp dat ramen die open kunnen niet in elke kamer te vinden zijn. Vloerbedekking zie je niet zo vaak meer in hotelkamers, maar hier vond ik het passend en lekker warm.

Cons:

Weinig stopcontacten op de kamer. Ik miste bij de koffie- en thee faciliteiten -wel erg fijn dat dit er was natuurlijk-, dat er wel twee koffiekopjes waren, maar geen theeglazen.

2026-01-22 • via Nuitee
C
Christian • couple • it
9
Pros:

Posizione

Cons:

Su più a edifici

2026-01-20 • via Nuitee
T
Tessa • family_with_children • nl
9
Pros:

De mooie kamer en ruime badkamer

Cons:

S'ochtends rond 8 uur was er 10 minuten lang een enorm kabaal in de straat/steeg. Het klonk alsof er grote karren werden gereden.

2026-01-20 • via Nuitee
C
Caren • extended_group • nl
8
2026-01-20 • via Nuitee
J
Jasper • solo_traveller • nl
1
Terrible—had to find other accommodations at 2AM
Cons:

Rooms were noisy and dirty. When bringing this up I was shown two replacements which were a 10 mi Ute walk from each other through rain and cold, only to find each worse than the previous option. The hotel almost felt ghostly—like no one had stayed in there for decades.

2026-01-20 • via Nuitee
V
Vola • solo_traveller • sr
8
Pros:

Great location

2026-01-20 • via Nuitee
J
J • couple • nl
8
Leuk hotel midden in t centrum maar toch lekker rustig.
Pros:

Locatie was mooi,ontbijt was prima met mooi servies en vriendelijke dame. Receptioniste was ook zeer vriendelijk en behulpzaam.

Cons:

Het was gewoon prima👍🏻

2026-01-19 • via Nuitee
L
lies • family_with_children • nl
8
VOORAL DE INRICHTING VOND IK SPROOKJESACHTIG MOOI
Pros:

Het ontbijd was voortreffelijk

2026-01-19 • via Nuitee
M
MARTIENET • solo_traveller • za
9
I liked every minute of it.
Pros:

I felt at home. The linen and amenities were great.

Cons:

The pillows were very large
The shower in the bath, with a curtain, is not really good.

2026-01-19 • via Nuitee
L
Loic • family_with_children • nl
7
2026-01-19 • via Nuitee
M
Marcel • extended_group • nl
7
2026-01-19 • via Nuitee
A
Arina • couple • nl
9
2026-01-19 • via Nuitee
A
Annika • solo_traveller • de
7
2026-01-19 • via Nuitee
V
van Asperen • extended_group • nl
6
Oké
Pros:

Goede locatie, middenin het historische centrum

Cons:

Geen airco, personeel benoemde pas na het uitchecken dat dat een optie was… Verder rook het muf.

2026-01-19 • via Nuitee
K
Kim • couple • au
9
Great stay. We will return in a couple of weeks.
Pros:

Close to main transport. Easy walking distance to various squares with restaurants. Room was good with all necessary facilities. Breakfast was excellent, but as is the case in Europe, served way too late.

Cons:

We would want breakfast served much earlier, so that an early start to the day's activities can be made. At least an 8.30 start to breakfast is a lot earlier than you can get breakfast anywhere else in most of Europe.

2026-01-19 • via Nuitee