Grand Museum Hotel, BW Signature Collection

Hotels
•
Best Western
7.9 (2325 reviews)
Phoenixstraat 50-A , Delft , nl

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Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.86
Several reviews mentioned noise and dirt in rooms, indicating cleanliness issues.
Service
8.83
Most guests noted friendly staff and good service, despite some check-in issues.
Location
9.37
Multiple reviews praised the location as fantastic and perfect for city visits.
Room Quality
7.32
Rooms were described as comfortable but faced issues like noise and heating.
Amenities
7.35
Amenities were mentioned positively, yet some shortcomings were noted.
Value for Money
7.81
Some guests felt the value as acceptable, while others noted extra costs for amenities.
Food and Beverage
7.36
Breakfast options were met with mixed reviews, with some items criticized.
Overall Experience
8.33
Overall satisfactory experience with noted issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:55

Property Description

Unique Historic Setting

Experience the charm of Delft at the Best Western Museumhotels Delft, set in 3 historic buildings in the heart of the old city. Each area boasts distinctive decor with antiques and artworks, offering a truly unique stay.

Comfort and Convenience

Relax in rooms featuring private bathrooms, coffee/tea facilities, and complimentary WiFi. Start your day with a delicious breakfast buffet and grab a coffee to-go for exploring the picturesque town of Delft.

Exploration and Entertainment

Immerse yourself in Delft's beauty with its canals, bridges, and cozy streets. Step outside to discover a variety of dining options, shops, and museums just a stone's throw away from Best Western Museumhotels Delft.

Book your stay now to indulge in history and hospitality at our charming hotel.

Important information:

When booking for more than 7 rooms or more, different policies may apply.

Please notify the property of the number of guests staying in the room by using the Special Requests Box.

Please note that an extra bed or a children's bed is only possible in the Deluxe Double Room.

Smoking in any unit will incur an additional charge of EUR 200.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for € 10 per person per stay when using an existing bed.
    Children from 4 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    People 4 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2325 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.33
I
Ivano • solo_traveller • it
9
2026-05-09 • via Nuitee
E
Esther • extended_group • nl
6
Pros:

Locatie

Cons:

Hygiëne

2026-05-07 • via Nuitee
S
Saes • extended_group • nl
6
Pros:

Great location

Cons:

There was no AC

2026-05-07 • via Nuitee
M
Muntean • family_with_children • de
8
2026-05-06 • via Nuitee
S
Stewart • solo_traveller • gb
8
Pros:

Was a super location, close to the station and other transport links, very clean area with lots of bars and resteraunts within minutes of the hotel

Cons:

I was not over impressed with the breakfast choice, although I opted for 3 breakfasts, I only had one in the hotel

2026-05-04 • via Nuitee
C
Carel • solo_traveller • be
7
2026-05-04 • via Nuitee
V
Vivian • couple • nl
5
Slechte, echt veel te dure kamer
Pros:

Lokatie in Delft

Cons:

Schuine wanden, je kunt niet rechtopstaand douchen. Niet te doen. Meer schuine wanden- Hoofd stoten tegen balken of tv. Zwaar verouderd meubilair jaren 80, een lelijk ongezellig bij elkaarraapsel.
Schuin hangend afleg plaatje boven ouderwets wastafeltje waar je sullen zo afglijden , de wastafel in. Deze is op zijn beurt met groot (veel te) afvoergat. Kussens zijn dik en hard.

2026-05-04 • via Nuitee
F
Frédéric • couple • be
8
very good location and overall comfort, breakfast could be better
Pros:

Location excellent, room decent, nice view

Cons:

Breakfast rather poor for a 4 star hotel

2026-05-03 • via Nuitee
B
Bernardus • solo_traveller • nl
7
Goed geslapen en ontbeten.
Pros:

Perfecte locatie, pal aan het centrum.

Cons:

Douche net te krap. Schemerlampen deden niet.

2026-05-03 • via Nuitee
I
Iris • extended_group • nl
4
Pros:

De portier hielp ons naar een andere kamer

Cons:

De borg bij het inchecken, dit stond nergens vermeld

2026-05-02 • via Nuitee
D
Dr. Dietrich • solo_traveller • de
7
2026-04-29 • via Nuitee
C
Clint Westwood • solo_traveller • gb
10
Pros:

Location ideal for the old town centre. Great breakfast.

Cons:

Breakfast pancake machine broke mid stay :(

2026-04-28 • via Nuitee
M
Monika • family_with_children • at
6
2026-04-28 • via Nuitee
N
Nathan • solo_traveller • nl
10
2026-04-26 • via Nuitee
J
Jan • solo_traveller • be
7
Uitstekende locatie in Delft ; comfortabele, maar kleine en weinig frisse kamer ; uitstekend ontbijtbuffet
Pros:

De locatie

Cons:

Zeer kleine kamer en badkamer, behoorlijk comfortabel maar ook niet meer dan dat. Personeel zeer gevarieerd : sommigen, de ouderen, zeer vriendelijk en behulpzaam, maar de jonge garde … er liep daar één jonge gast bij, die door de receptie gevraagd was ons naar onze kamer te begeleiden, wel, die was een complete ramp, “werkte” daar duidelijk tegen zijn zin, sprak geen woord, deed niet eens de deur open voir ons, niettegenstaande we daar stonden met onze handen vol bagage, enz. We kwamen hem ‘s anderendaags terug tegen bij het ontbijt, maar hij slaagde er ook daar niet in zich op welk vlak dan ook enigszins nuttig te maken.

2026-04-25 • via Nuitee
B
Boby • extended_group • in
10
Pros:

Location, historic building

2026-04-25 • via Nuitee
L
loic • solo_traveller • fr
8
2026-04-23 • via Nuitee
F
Fiona • solo_traveller • us
6
I enjoyed my stay and may well return.
Pros:

The staff were wonderful.
Not too many other guests so it was "quiet"
The Wifi was intermittent in my room.

Cons:

A better WiFi signal

2026-04-23 • via Nuitee
K
Khuanjai • solo_traveller • nl
8
Prachtige ligging.
Pros:

De ligging van het hotel.

Cons:

Een kapotte lampenkap en de touwtjes van de luxaflex die te hoog hangen.

2026-04-21 • via Nuitee
U
Utz • solo_traveller • de
9
2026-04-20 • via Nuitee