The Birch Hotel

Hotels
8.1 (1985 reviews)
Lewes Road , Haywards Heath , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 1985 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
H
Hazel family_with_children gb
9
Pros:

Location was great for getting around the area. Plenty of parking places, easy to find.

2026-08-15 via Nuitee
Z
Zulu solo_traveller gb
8
2026-08-15 via Nuitee
S
Susan extended_group gb
7
Clean, mainly comfortable but felt distinctly average.
Pros:

The bathroom was modern, clean and had good shower.

Cons:

The walls are very thin and the tea selection in the room was poor. No herbal teas offered.

2026-08-15 via Nuitee
N
Neil family_with_children gb
8
Pros:

The location is out of Haywards Heath itself but is only a 20 minute walk from the centre so away from the bustle and close enough for a stroll into town.

Cons:

Minimal effort on vegetarian choices

2026-08-14 via Nuitee
N
Nicolette solo_traveller gb
7
Pros:

Friendly staff, easy to park.

Cons:

Plug sockets and bit weird and outdated. Door draught excluder kept falling off. Bathroom a bit dated and my room looked directly at the dining area sp couldn't leave my curtains or blinds open.

2026-08-14 via Nuitee
W
Wendy solo_traveller gb
10
Great hotel
Pros:

Nice and clean very pleasant and helpful staff

2026-08-11 via Nuitee
L
Lorraine solo_traveller gb
8
2026-08-11 via Nuitee
K
Ken extended_group gb
8
Cons:

The hotel lacked a lift.
Bathroom fittings were OK but required effort to operate. This was minor.

2026-08-10 via Nuitee
S
Steve solo_traveller gb
8
Good value for money. Friendly staff.
Pros:

Staff were very friendly and helpful. Free parking for staying guests.

Cons:

There was nothing to dislike.

2026-08-10 via Nuitee
P
Paula extended_group gb
6
Adequate
Pros:

Clean air conditionec

Cons:

Breakfast . Queue to make coffee|tea . Bread ran out to make toast . Cooked breakfast ran out . Lack of tables for 2 people .

2026-08-09 via Nuitee
T
tom couple gb
5
2026-08-06 via Nuitee
G
Gloria extended_group gb
10
Pros:

Stayed for one night with friends, the staff were incredibly friendly and accommodating and allowed us to check in early. The rooms were a good size and the bathrooms were very modern. There is ample parking and are bus links nearby and it's a 25 min walk to the station.

Cons:

Nothing!

2026-08-06 via Nuitee
J
Jessica couple gb
7
2026-08-06 via Nuitee
J
Jodie extended_group gb
8
2026-08-06 via Nuitee
I
Isabelle couple gb
4
Damp and uncomfortable
Pros:

Handy carpark, walkable distance to the train station if you’re fit enough, great shower

Cons:

Very outdated hotel, not very comfortable room. We were in room 215 and the aircon was leaking water on the carpet and it was really wet on one side and the room smelled really damp and not nice. The aircon made loud noises sometimes too. We were on the first floor and weren’t offered to use a lift, only stairs (I’m not sure if there is a lift), staff were nice but didn’t do anything about the wet carpet and damp smell.

2026-08-05 via Nuitee
M
Marie couple ch
8
Very pleasuable
Pros:

Breakfast was fine. Location good

Cons:

Bodywork dispenser was not working.

2026-08-05 via Nuitee
G
Glenis couple gb
10
Lovely overnight stay.Will stay again.!!
Pros:

Had a lovely evening meal in the bar with good choice of menu.Staff very attentive and pleasant.
Good breakfast.
Good stopover point for our trip so ideal location.

Cons:

In a ground floor room which I wasn't keen on as I like the Windows open but there was a air cooler in the room which was a bonus so not so bad.

2026-08-04 via Nuitee
S
Susan couple gb
7
2026-08-04 via Nuitee
J
Jolyon solo_traveller gb
4
2026-08-04 via Nuitee
F
Ferran solo_traveller es
10
2026-08-03 via Nuitee