The Birch Hotel

Hotels
8.1 (1938 reviews)
Lewes Road , Haywards Heath , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1938 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
P
penelope couple pt
1
Terrible experience
Pros:

Sorry nothing

Cons:

Very tired , boiling hot despite a weather warning - very old fan put in room ! Contacted property through bookings they chose not to reply !

2026-07-25 via Nuitee
A
Anton extended_group gb
7
2026-07-25 via Nuitee
A
Anton solo_traveller gb
7
2026-07-25 via Nuitee
M
Maggie solo_traveller gb
9
Pros:

Good sized room with a comfortable bed. AC was a bonus.
Great location for exploring West Sussex

2026-07-24 via Nuitee
G
Gillian couple gb
8
Pros:

great location for an event at the showground with plenty of safe parking.

Cons:

Very small room. But probably my fault as I didn't realise what is described as a 'standard double' on here is actually the hotels 'cosy double'.

2026-07-24 via Nuitee
J
Johanna solo_traveller gb
7
Pros:

Location. Comfy bed.

Cons:

No rubber mat in very slippery shower
Cooked breakfast very overcooked, eggs like rubber and black around edges. Generally tasteless. Reception staff (1 in particular)

very surly

2026-07-23 via Nuitee
D
Dawn solo_traveller gb
8
2026-07-23 via Nuitee
Q
QueenofWoo solo_traveller us
10
Great Gem
Pros:

Great location and I loved the fresh air from the windows

Cons:

N/A

2026-07-23 via Nuitee
C
Clive couple gb
8
Clean, comfortable and a good location.
Pros:

Clean, comfortable well stocked room. Nice bar and restaurant. Excellent buffet breakfast and friendly, helpful staff. Plenty of free parking.

Cons:

Seating in the Bistro restaurant is a bit limited if you don’t want to watch the tv.

2026-07-22 via Nuitee
R
Ron couple gb
7
It served its purpose
Pros:

The bedroom was comfortable

Cons:

On the 2nd night when my wife asked for tea it was in a cup with the teabag still in the mug while the 1st night when we asked for tea she received a pot of tea and also complimentary biscuits

2026-07-22 via Nuitee
S
Shirleyannewilliams solo_traveller gb
10
Great place to stay but miserable recptionist
Pros:

Great hotel great bar staff and restaurant

Cons:

The man on the reception was so miserable and rude not like the usual lady not impressed

2026-07-22 via Nuitee
A
Audrey solo_traveller gb
8
2026-07-20 via Nuitee
M
Mohamed Billel solo_traveller dz
5
Pros:

I absolutely loved this place. The location is fantastic, the staff are incredibly friendly and professional, and the breakfast was simply amazing. I had a wonderful stay and would happily recommend it to anyone. Thank you for the excellent hospitality!

Cons:

The only downside during my stay was the room on the first floor. Unfortunately, there was quite a lot of noise day and night, which I believe came from the kitchen or refrigeration equipment. Also, the air conditioning in my room didn't seem to be working. Apart from that, everything else was excellent, and I truly enjoyed my stay.

2026-07-19 via Nuitee
P
Peter solo_traveller gb
5
We didn’t actually end up staying the night there . We came down for a function that finished a lot earlier than we thou
Pros:

Nice looking hotel

2026-07-18 via Nuitee
I
Ian solo_traveller fr
9
excellent
Pros:

good breakfast

2026-07-17 via Nuitee
O
Olivier couple fr
9
Pros:

Hotel typique avec un charme anglais. Tout le confort et les commodités qu’on attend d’un hotel.

2026-07-17 via Nuitee
C
Colin couple gb
9
Provided good base for our visit to friends,
Pros:

Good size room, comfortable bed, best benefit, Air Conditioning,

Cons:

Selection of drinks at the bar, otherwise o k.

2026-07-14 via Nuitee
S
Shauna couple gb
5
Disappointing
Pros:

The communal rooms,the bar area and reception are lovely. The gentleman on reception was good

Cons:

Our room was incredibly small for a double which meant that it was like a cauldron when we entered. We had to open both windows and prop the door open to let cooler air in. The fan provided was inadequate and we ended up bringing our own fan in from the car. I appreciate that you can do nothing about the weather, but I'm surprised no member of staff had noticed how bad it was and maybe passed this on. I also assumed the hotel was full, but judging by the car park I don't think that could have been the case, in which case a bigger room could have been used. The hotel is a good location for us and we were happy with our last visit so it was a shame this was such a difficult visit.

2026-07-14 via Nuitee
P
Philip solo_traveller gb
10
2026-07-13 via Nuitee
A
Alex couple gb
7
2026-07-12 via Nuitee