The Birch Hotel

Hotels
8.1 (1781 reviews)
Lewes Road , Haywards Heath , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1781 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
G
GEOFFREY couple gb
8
Comfortable stay
Pros:

Easy to find and good location for Plumpton races
Staff very friendly and helpful
Windows open

2026-04-07 via Nuitee
D
Darren couple gb
5
2026-04-06 via Nuitee
J
Jack couple gb
9
2026-04-05 via Nuitee
L
LRM666 Family
10
Honest Review. Service by Jamie was fabulous
Pros:

We were not staying overnight but visited for the first time, to sit and relax in the Lounge and have coffee and later a light lunch.
To be completely honest, the Welcome was not overly welcoming (no warm smiling faces etc) BUT, and this is a big BUT, Jamie in the Lounge was nothing short of marvellous. We would visit again solely based on the service we received from this fabulous member of staff.
I had asked for the music to be turned down, "no problem", my daughter and I had special dietary requirements (which Ockenden Manor refused to accommodate hence we came to The Birch) "no problem". He dealt with our requests in a professional and refreshingly efficient manner.
The lunch was nice, we had a sandwich and crisps which was perfect for what we wanted and the coffee and tea was nice and served with biscuits.
Yes the first impressions may be that the hotel is a bit tired and the welcome isn't overly welcoming BUT go through to the Lounge and be served by Jamie and you will be happy.

2026-03-31 via Tripadvisor
O
O8785NIpeterj Couples
10
Another enjoyable break
Pros:

Enjoyed another visit to this Hotel. Full breakfasts were enjoyed (other breakfasts are available), comfortable bed, lovely warm bathroom with towels provided and Staff very friendly and accommodating. We're looking forward to our next visit.

2026-03-26 via Tripadvisor
G
Gareth solo_traveller gb
7
Pros:

Easy to park, great bar area for relaxed meal and watching sports and tasty breakfast.

2026-03-26 via Nuitee
T
T2399OAkevinw Couples
2
Dreadful experience
Pros:

Went back to the as we for our wedding night then really good food and service. Went back for our 25th wedding anniversary couldn't have been more disappointed. I booked an executive room that quite honestly wasn't even upto the standard of a Premier Inn. And no evening meal no one serving on bar nothing. I am furious wasted money on what was supposed to be a really romantic night and what a terrible experience honestly the worst hotel i have ever been to. Please don't waste your money as I did.

2026-03-23 via Tripadvisor
J
Jenny couple gb
8
A lovely hotel which we found good value for money.
Pros:

The hotel staff were very nice. They were very friendly and helpful on arrival and when I requested anything. The hotel had some very nice features especially in the comunal lounge. The dining room was nicely laid out and spacious. The waiting staff were very friendly and nothing was too much trouble. The food was very good. There was plenty of choice for breakfast and we enjoyed a full English both mornings.
Our room and bathroom was very clean with a very comfortable bed.

Cons:

There wasn't anything we didn't like.

2026-03-23 via Nuitee
T
Tim couple gb
7
Fit For Purpose
Pros:

It was a 5 minute walk from the event we attended.

2026-03-22 via Nuitee
M
Mark solo_traveller gb
8
2026-03-22 via Nuitee
L
Lawton solo_traveller gb
10
2026-03-22 via Nuitee
C
Charles solo_traveller gb
9
Very good overall. My third visit in four months.
2026-03-21 via Nuitee
V
V1282ADgeoffw Couples
10
A nice bargain break
Pros:

Really nice hotel, friendly helpful staff. Good food.

2026-03-20 via Tripadvisor
N
neil extended_group gb
9
all good
Pros:

excellent stay

Cons:

no problems

2026-03-20 via Nuitee
1
164mickf Friends getaway
2
Afternoon tea.
Pros:

Three of us went for a afternoon tea to celebrate my birthday.
I have done many afternoon teas in different hotels and garden centres and this was the worst that I have been to. Don't waste good money at the Birch
Hotel it's not worth it.

2026-03-18 via Tripadvisor
S
Scott solo_traveller gb
8
2026-03-18 via Nuitee
C
Christine solo_traveller gb
9
Pros:

Comfortable and clean

2026-03-06 via Nuitee
J
Jeremy solo_traveller gb
8
2026-03-01 via Nuitee
L
Lucy couple gb
10
Thank
Pros:

It was lovely hotel great and pet friendly and clean

2026-03-01 via Nuitee
D
Darren solo_traveller gb
8
2026-02-27 via Nuitee