The Birch Hotel

Hotels
8.1 (1781 reviews)
Lewes Road , Haywards Heath , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good food
Cons:
Issues with cleanliness
Limited amenities

Categories

Cleanliness
7.56
Several mentions of dirty rooms and issues with cleanliness.
Service
9.03
Staff are frequently mentioned as friendly and helpful.
Location
8.07
Generally positive feedback about location; some comments about being out of the way.
Room Quality
8.02
Rooms were clean and comfortable, but some issues with specific room types.
Amenities
7.05
Limited amenities reported; some dissatisfaction with the hotel offerings.
Value for Money
8.01
Value considered acceptable despite some issues.
Food and Beverage
8.56
Food quality was mostly praised with some minor complaints.
Overall Experience
8.53
Overall satisfaction expressed with the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:50

Property Description

Modern En Suite Rooms
Experience comfort and convenience in our modern en suite rooms equipped with a 26-inch TV with Sky sports channels, tea/coffee making facilities, and free Wi-Fi.

Historic Charm
Immerse yourself in the rich history of The Birch Hotel, originally built around 1874. Enjoy the original features like oak panelling, an open fireplace, and stained-glass windows, adding character to your stay.

Convenient Location
Located near Brighton's city centre and Gatwick Airport, The Birch Hotel is the perfect base for exploring the area. With easy access to the train station and local attractions, your stay with us will be both enjoyable and hassle-free.

Book your stay at The Birch Hotel now to experience a blend of modern comfort and historic charm in West Sussex!

Important information:

Please note that there is no elevator.

A copy of ID and written authorization is required if the cardholder is not the guest.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1781 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.07
Room Quality: 8.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
P
Paul couple gb
9
Friendly hotel where everyone makes you feel welcome and valued.
Pros:

Lovely room. Staff are always friendly and helpful.

Cons:

The bar area and lounge outside could have been a little warmer.

2026-02-13 via Nuitee
C
Correia solo_traveller gb
9
2026-02-12 via Nuitee
D
Daniel couple gb
10
Top Stay at The Birch
Pros:

Not my first stay at The Birch. The staff are very friendly, the facilities are very clean and it's always a good stay.

2026-02-11 via Nuitee
S
Simon solo_traveller gb
8
2026-02-10 via Nuitee
J
Jessica couple gb
3
Nice staff but very uncomfortable
Pros:

Nice staff

Cons:

Awful nights sleep. Me and my partner both agreed the bed was so uncomfortable. The room was incredibly hot and stuffy too which didn’t help either, the window couldn’t be opened either as we were right next to the car park.

2026-02-08 via Nuitee
K
Kate solo_traveller gb
9
2026-02-08 via Nuitee
G
ginnyg0708 Solo travel London, England
10
Higly recommended 5 star experience.
Pros:

An unscheduled, delightful afternoon at The Birch Hotel right by the Princess Royal Hospital. On a cold, wet afternoon my car broke down and I just had enough momentum to glide into the hotel car park. While waiting for the RAC I borrowed a phone charger from the lively receptionist who told me to make myself at home in the lounge. Settling in for a probable 2 hour wait I was presented with afternoon tea, on the house! There were sandwiches, scones with clotted cream, chocolate fudge fingers, Victoria sponge cake and macaroons all beautifully presented, with fresh strawberries and redcurrants. Each of the tea-treats were delicious, especially the generous smoked salmon sandwich and the chocolate finger. The staff were attentive, but not overly so, and they were concerned that I was going to get home safely (as it turned out, in the tow truck!). If you are visiting the hospital or just looking for a proper old fashioned afternoon tea this is the place to head for.

2026-01-30 via Tripadvisor
I
Ian couple gb
7
Okay but could be much better
Pros:

Friendly, polite staff.
Tasty breakfast
Clean and tidy everywhere

Cons:

Room decor was warn and tired
No satellite TV as advertised
Very poor water pressure from shower

2026-01-28 via Nuitee
A
Adriana solo_traveller gb
10
Pros:

Very comfortable and nice location with nice staff

Cons:

Was nothing hot/cooked to eat on Sunday at the restaurant, but in a way I can understand

2026-01-26 via Nuitee
B
barry couple es
8
Pros:

The staff were unfailingly helpful, friendly & efficient.
The dinners were very good.
The breakfasts at the weekend were cooked to order.

Cons:

Nothing.

2026-01-26 via Nuitee
A
Alfie solo_traveller gb
10
2026-01-26 via Nuitee
D
Darren couple gb
10
Really nice stay highly recommend
Pros:

Location was perfect stayed before staff were very helpful with timings for dinner

Cons:

Na

2026-01-24 via Nuitee
D
Darren solo_traveller gb
10
Very nice stay for work staff were very helpful with timings
Pros:

Location and staff were very helpful

Cons:

Na

2026-01-24 via Nuitee
M
Michael solo_traveller gb
9
Great value hotel.
Pros:

This is a very good value, well run hotel.

Cons:

Nothing

2026-01-23 via Nuitee
M
Mark couple gb
10
Pros:

Everything

Cons:

Nothing

2026-01-22 via Nuitee
J
Janet couple gb
8
2026-01-21 via Nuitee
W
Wensley couple gb
8
Pros:

Good

2026-01-21 via Nuitee
A
Ann couple gb
7
Not totally as anticipated
Pros:

Bedroom, bathroom, bar

Cons:

Lack of walk in shower/disabled facilities on ground floor (there is no lift)
Chaotic breakfast

2026-01-20 via Nuitee
G
Graham couple gb
10
The birch hotel was in very good condition good decoration throughout bar food very good and hot
Pros:

Excellent choice at breakfast found a table very easy staff very polite
Bed room on ground floor very comfortable spotless everything that you need fora stay
Reception and staff very helpful and friendly could not do enough would highly recommend this hotel easy access for coast and south downs national park

Cons:

All was perfect nothing to complain about

2026-01-20 via Nuitee
S
Scott solo_traveller gb
9
Pros:

The room was very clean and comfortable. the breakfast was really really good.

2026-01-20 via Nuitee