Gaya Centre Hotel

Hotels
8.2 (1173 reviews)
Jalan Tun Fuad Stephens , Kota Kinabalu , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Cons:
Need for bathroom improvement
Old amenities

Categories

Cleanliness
7.59
Several reviews mentioned the need for improvement in washroom drainage and bathroom cleanliness.
Service
9.06
Many reviews praised the helpful and friendly staff.
Location
9.1
Multiple reviews highlighted the prime location near shopping malls and the sea-view.
Room Quality
7.55
Some complaints about old facilities and the condition of the bathrooms.
Amenities
7.08
Reviews indicated missing minor amenities and that some facilities were old.
Value for Money
8.04
Reviewers felt it offered reasonable value considering the location and service.
Food and Beverage
8.59
Breakfast received positive mentions but suggestions for more variety were noted.
Overall Experience
8.56
General satisfaction noted, with comments on enjoying the stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:46

Property Description

Convenient Location
Located in the heart of Kota Kinabalu commercial district, Gaya Centre Hotel offers easy access to dining, shopping, and entertainment options.

Comfortable Rooms
Relax in air-conditioned rooms with city or sea views, equipped with amenities such as cable TV, minibar, and free WiFi.

Friendly Service
Our multilingual staff are ready to assist you with local tips and tour arrangements, ensuring a pleasant stay for all guests.

To experience the convenience and comfort of Gaya Centre Hotel, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1173 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
C
Cath • family_with_children • gb
8
Pros:

Very friendly staff and comfortable room. Ideal location for night markets, ferry and Suria Sabah shopping mall. The gym had all the basic equipment and in good condition. They also stored our luggage when we went to Sepilok for 3 nights. Good wifi for working too.

2026-06-27 • via Nuitee
M
Marina Yan Yan • solo_traveller • my
9
A well maintained classic hotel
Pros:

The hotel itself was fine, and I have no complaints about it. The front desk was good, the elevator was fast, common area was clean. And surprisingly, the room service menu was very affordable, I liked it a lot. It is just opposite Suria Sabah shopping mall which is super convenient, I loved it.

Cons:

The biggest issue was the loud noise coming from nearby after 10:00pm and all night long. It sounded like some kind of steelwork or heavy industrial operation. I suspect it may have been construction piling or container handling at the nearby jetty. The noise was so loud that I couldn't sleep. It was very inconsiderate to have such noisy work going on so late at night.

2026-06-26 • via Nuitee
W
Winnie • family_with_children • my
8
2026-06-25 • via Nuitee
H
Haliza • solo_traveller • my
8
2026-06-24 • via Nuitee
C
Chew Deang • solo_traveller • my
2
Bad review
Pros:

Location

Cons:

The sound proof is terrible. We can heard the road noises, music playing at the corridor. The bed board is dirtyyyyy

2026-06-24 • via Nuitee
S
SHAKARTUM • solo_traveller • my
10
Pros:

Staff dan lokasi 5 bintang. Harga berpatutan 9/10.

Cons:

Tilam katil dan kerisi rehat perlu d tukar sudah terlalu lama. Tilam tenggelam dan alas kerusi sudah tidak berfungsi.. Cadar dan sarung bantal perlu d tukar setiap hari, berus gigi perlu d sediakan...lantai tandas licin, singki air bertakung lambat surut.

2026-06-23 • via Nuitee
K
Kau • couple • my
9
2026-06-22 • via Nuitee
H
HN • solo_traveller • my
10
2026-06-21 • via Nuitee
T
TAJUL • solo_traveller • my
7
2026-06-18 • via Nuitee
M
Massee • solo_traveller • fr
8
Pros:

Emplacement proche de tout

Cons:

Le bruit des travaux face a l hotel dans la journée,nouvelle construction

2026-06-18 • via Nuitee
H
Haris • couple • bn
7
Pros:

Great location.. Esp safe/secure parking location.. Great breakfast buffet as well! Superb!

Cons:

Seriously.. Please upgrade at least the bed.. Its totally outdated.. Its old and uncomfortable.

2026-06-15 • via Nuitee
N
Nurul Aida • extended_group • my
7
Pros:

Food good and room confirmtable

Cons:

Nothing

2026-06-15 • via Nuitee
D
dangmieza • family_with_children • my
10
5 stars
Pros:

Staff very friendly helpfull

Cons:

Nothing

2026-06-14 • via Nuitee
M
Marlenesj • solo_traveller • my
10
Pros:

Close to shopping mall.... service is great too...

Cons:

NA

2026-06-07 • via Nuitee
J
Jasliah • solo_traveller • my
8
2026-06-06 • via Nuitee
J
jimbau • solo_traveller • my
7
Cons:

Parking

2026-06-06 • via Nuitee
A
Aja • solo_traveller • si
9
Great hotel
Pros:

The breakfast had a wide varitey of choices every day. The staff was really nice and helpful and the location was perfect for us. The rooms have a functional fridge. We also used the tiny fitness.

2026-06-04 • via Nuitee
L
Lee Shiau Lan • solo_traveller • my
9
2026-06-04 • via Nuitee
R
REEN • solo_traveller • my
10
2026-06-03 • via Nuitee
R
Rayner • couple • my
10
2026-06-03 • via Nuitee