Comfort Inn & Suites Verona at Turning Stone Resort Casino

Hotels
•
Comfort Suites
8.4 (635 reviews)
5394 Willow Place , Verona , US
+1 315-231-5080

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean rooms cited frequently
Friendly, helpful staff (receptionists and front desk)
Convenient location and reliable shuttle to casino
Comfortable beds and spacious rooms
Breakfast praised and early coffee availability
Cons:
Occasional cleanliness issues (bugs, some rooms reported not very clean)
Some amenities problems (spa out of order, pool/gym shortcomings)
Housekeeping schedule (rooms made up every 3rd day unless requested)
Advertised bar/hot tub missing for at least one guest
Minor maintenance issues (slow-draining sink)

Categories

Cleanliness
8.3
Many guests described rooms and bathrooms as 'very clean' or 'VERY CLEAN', but several reports of issues (found two bugs, a guest said the room and hotel were not very clean, and housekeeping standard is every 3rd day unless requested) lower the score slightly.
Service
9.2
Consistently praised staff: front desk described as sweet and welcoming, Holly and other receptionists noted as helpful and attentive, shuttle staff helpful — service sentiment is strongly positive.
Location
8.8
Frequently noted as convenient (close to casino, good shuttle, near Hamilton); one guest mentioned distance to a concert venue, but overall location is a clear positive.
Room Quality
8.2
Beds repeatedly described as comfortable and rooms spacious; positive room size and comfort balanced by occasional issues (slow-draining sink, bugs, and some cleanliness complaints).
Amenities
7.8
Breakfast, shuttle, and early coffee availability are positives, but several amenity problems were reported (spa out of order, pool could be nicer, gym poorly equipped, advertised bar/hot tub missing for one guest), reducing the score.
Value for Money
8.1
Multiple guests called the hotel affordable and good value, especially for short-notice bookings; a few noted it felt a bit pricey for single-night/last-minute stays.
Food and Beverage
8.7
Breakfast repeatedly praised (some called it terrific or best continental); minor wishes (e.g., bacon) and limited bar options noted by one guest.
Overall Experience
8.1
Overall sentiment is positive with many guests saying they'd return and calling their stays outstanding, tempered by amenities and occasional cleanliness/service hiccups mentioned above.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
Located just 15 minutes away from the International Boxing Hall of Fame, Verona La Quinta Inn and Suites offers easy access to nearby attractions.

Relaxation and Fitness Options
Enjoy a refreshing dip in the indoor pool or unwind in the hot tub. Stay active at the on-site fitness center and take advantage of the business amenities including fax, photocopying services, and a business center.

Comfortable Accommodations
Each room at La Quinta Inn and Suites Verona is thoughtfully decorated in warm colors and equipped with modern amenities such as a flat-screen cable TV, refrigerator, and en suite bathroom.

Experience comfort and convenience at Verona La Quinta Inn and Suites – book your stay now!

Important information:

Guest must be 21 years old to check-in.

Service Animals - ADA-defined service animals are welcome free of charge. / Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet. / Fees - Non refundable pet fee 50 USD nightly per pet. Max 75 USD per stay. / Other Information - Contact the hotel for additional details and availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 635 reviews
Cleanliness: 8.3
Service: 9.2
Location: 8.8
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8.1
Food and Beverage: 8.7
Overall Experience: 8.1
D
Daina • extended_group • us
10
Perfect location,
Pros:

Beautiful decoration, very clean.

Cons:

Nothing I didn’t like.

2026-10-16 • via Nuitee
J
Janet • couple • us
6
Pros:

The breakfast was ok. Wish you had bacon.

Cons:

The pool could have been nicer.

2026-10-13 • via Nuitee
B
Briana Hawver • solo_traveller • us
10
Awesome place to stay
Pros:

The room and entire facility was very clean and nice. The front desk lady was very sweet. The location is great for the casino and the shuttle is quick to pick you up. Breakfast included was good also. The bed was super comfy, lots of pillows. Room was huge for the 2 of us but thats what I chose. Deff great for more then 2 people also. There's some cute and cozy sitting areas and games and puzzles to use.

Cons:

Can't say much I didn't like.

2026-10-13 • via Nuitee
S
Stephania • solo_traveller • us
7
Pros:

The bed and the coffee

Cons:

I asked for an early check in and was confirmed for 100 pm by Sarah for a wedding to attend. When I arrived around130 pm my room still was not ready. The girl at the front desk was not aware of the request. However, I only had to wait approximately 10 minutes for the room to be ready.

2026-10-12 • via Nuitee
E
Emily • extended_group • us
6
2026-10-12 • via Nuitee
C
Carrie • solo_traveller • us
9
2026-10-10 • via Nuitee
R
Rhonda • family_with_children • us
9
Pros:

Friendly, great customer service

Cons:

No dislikes

2026-10-09 • via Nuitee
C
Cheyanna • couple • us
10
Pros:

The shuttle to the casino was great

2026-10-09 • via Nuitee
M
Maria • solo_traveller • us
7
Pros:

Bed was comfortable

Cons:

Found two bugs in the room

2026-09-19 • via Nuitee
R
Rochelle • couple • us
10
Best room and breakfast
Pros:

Staff is amazing and helpful

2026-09-18 • via Nuitee
K
Kathy • couple • us
10
2026-09-18 • via Nuitee
A
Amber • couple • us
10
2026-09-14 • via Nuitee
C
Claudette • couple • us
8
2026-09-12 • via Nuitee
J
Joyce • couple • us
9
My husband and I attended a wedding at Turning Stone and stayed at the Coomfort Inn . The shuttle was so nice to get th
Pros:

Holly our receptionist was so helpful and friendly as well as welcoming.

Cons:

Our bathroom sink drained slowly.

2026-08-31 • via Nuitee
P
Patsy • couple • us
10
Excellent and would definitely stay there again.
Pros:

Room was VERY CLEAN, spacious and comfortable.

Cons:

They only clean the rooms and make up beds every 3rd day. We didnt read the small note on the dresser. Had to go down and request bath towels and toilet paper. However, the attendant was very nice and provided additional towels.

2026-08-31 • via Nuitee
D
Daelle • couple • us
8
Friendly staff and great location
Pros:

Nice and clean close to Hamilton

Cons:

Nothing

2026-08-29 • via Nuitee
W
Wyatt • solo_traveller • us
10
Pros:

Everything was great

Cons:

Nothing was wrong

2026-08-29 • via Nuitee
B
Barbara • couple • us
8
Would stay again!
Pros:

Updated room, best continental breakfast food and modern facilities, great shuttle to casino.

Cons:

Nothing.

2026-08-23 • via Nuitee
D
Diana • couple • us
8
It was good
Pros:

Very cleen

Cons:

Disappointed on line said there was a bar and hot tub that was not there

2026-08-16 • via Nuitee
A
Andrew • couple • us
10
Outstanding! As we visit the area frequently, we’ll be back
Pros:

The location was perfect for our stay. Room was clean and comfortable. Breakfast was terrific! I love that you can get coffee so early in the morning!

Cons:

Spa was out of order.

2026-08-14 • via Nuitee