Hotel Boutique Los Balcones

Hotels
9.2 (152 reviews)
Borrero 12-08 y Sangurima , Cuenca , ec

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great breakfast variety
Cons:
Bathroom cleanliness issues
Insufficient kitchen equipment

Categories

Cleanliness
8.34
Some issues regarding bathroom cleanliness mentioned, but generally well-kept.
Service
9.31
Staff were excellent and went above the norm in their desire to make guests comfortable.
Location
9.85
Located in the city center, convenient access to tram and attractions.
Room Quality
9.3
Rooms described as comfortable and well-appointed, though minor issues noted.
Amenities
8.83
Some amenities like kitchen equipment were lacking initially, but resolved upon request.
Value for Money
9.29
Good value considering price point and included services.
Food and Beverage
9.34
Breakfast variety and quality noted as excellent.
Overall Experience
9.31
Overall positive experiences with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Charming Boutique Hotel in the Heart of Cuenca

Colonial Style Rooms with City Views
Hotel Boutique Los Balcones, located just steps away from Cuenca's Cathedral and Central Park, offers elegantly decorated rooms with private balconies and city views. The colonial-style house exudes charm and provides a cozy atmosphere for guests to unwind.

Rooftop Terrace and Fine Dining
Relax and take in the panoramic views from the rooftop terrace or indulge in a wide array of local dishes at the Tavola restaurant. The hotel's emphasis on providing a memorable dining experience ensures that guests can savor the flavors of the region without leaving the property.

Convenient Location and Relaxing Amenities
With the airport a short drive away and the commercial area within easy reach, Hotel Boutique Los Balcones combines convenience with comfort. Whether you're looking to explore the city or enjoy beauty treatments on-site, this hotel caters to all your needs.

Book your stay at Hotel Boutique Los Balcones now for a delightful and unforgettable experience in Cuenca.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 17 years old stay for US$18 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

9.2
Based on 152 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.85
Room Quality: 9.3
Amenities: 8.83
Value for Money: 9.29
Food and Beverage: 9.34
Overall Experience: 9.31
T
Tomasz couple pl
8
Pros:

lokalizacja

Cons:

Śniadanie

2026-01-17 via Nuitee
S
sep couple nl
9
Beautiful hotel, great room and shower
Pros:

Room was spacious and the bathroom even more so. Very quiet as well. Bed was very comfortable. The shower was very good. The hotel itself is colonial style and very beautiful with a real good atmosphere. Breakfast not very special but sufficient. Location a ten minute walk from the heart of the city. The people in the hotel were very nice and helpful.

Cons:

Nothing really, water was out of order for an hour but that bit the hotel's fault.

2026-01-14 via Nuitee
E
Estefania solo_traveller ec
1
No me volvería a quedar en ese hotel nunca más
Pros:

La verdad nada

Cons:

El desayuno
Pobre
Desastroso
Simplón
Tuve que desayunar los dos días por fuera
Nada que ver
Súper mal

2026-01-13 via Nuitee
V
Vera Pekackova couple cz
8
Pros:

Located in the city center, yet quiet enough for a good night's sleep.

Cons:

The kitchen equipment, cutlery, and glassware were insufficient. But upon request, we got everything we needed.

2025-12-06 via Nuitee
N
Nicky Graham couple gb
10
2025-10-07 via Nuitee
B
Byron
10
Pros:

Los Balcones is a beautiful colonial mansion turned boutique hotel. What a wonderful find in downtown Cuenca.

2025-10-05 via Nuitee
M
Mountain couple ec
10
Historic, Romantic, and Wonderful.
Pros:

There was so much to like about this hotel.

The staff were excellent. They were friendly and went far above the norm in their desire to make us comfortable. For example, while we were eating it was quite chilly in the dining room. (This is normal at this time of the year in Cuenca where central heating is not common). They brought my wife a blanket to use as a shawl. They also provided an electrice heater for the room.

The restaurant was wonderful. The food was delicious with very large portions.

The included breakfast was about as good as I've ever seen at a buffet. There were a number of hot dishes like sausages, waffles, and scrambled eggs. Lots of tropical fruits, breads, cereals, cheeses, cold cuts, and more. The coffee was rich and flavorful.. And, it was all served on a rooftop level with a view of the city. The view was not the most beautiful, since much of it was of other buildings, but you can still see the mountains in several directions.

The shower in the bathroom was huge. It had both a "rainwater" shower head and a handheld shower head.

All of this was only about $60 including the breakfast. A real bargain winin an historic building with lots of antiques.

Cons:

In the bathroom, the toilet seat would not stay in the upright position due to the way everything was situated.

There was a very small refrigerator in the room. We stored our leftover dinners from their restaurant in it hoping to have them for the next day, unfortunately, we didn;t realize it wasn't plugged in, so we wasted some delicious food.

2025-08-29 via Nuitee
Y
yarteb family_with_children ec
9
Un buen hotel en Cuenca
Pros:

Un buen hotel con habitación bien ordenada y clásica.

Cons:

No hicieron el arreglo de nuestra habitación. Sin embargo, el hotel se hizo cargo de este error.

2025-08-17 via Nuitee
C
chinob10 Business Guayaquil, Guayas Province
8
Good place, great location steps away from tram
Pros:

I was a bit skeptical about this place but it was a real charmer. The service was impeccable and they had the courtesy of a late check out which was a huge plus for me. It’s not THAT noisy. Their balcony rooms have at least 3 layers of wood and glass to keep the downtown traffic noise out. It’s not soundproof but it’s totally doable. You can’t expect to have birdies and river current sounds if you’re in the middle of bustling cuencan historical downtown. Food is ok. Options are limited and kinda pricey for entrees opposite other hotels I’ve stayed in downtown Cuenca. Overall, it was a good experience. Special Shout out to the great shower pressure. Sooo comforting. Staff’s always at your service. Breakfast is regular but hey it’s included in a pretty decent rate. Would be back!
Its proximity to the tram is fantastic! Took it back to the airport and it was a hassle-free 10 minute ride.

2025-08-11 via Tripadvisor
A
ANGEL family_with_children ec
10
una linda experiencia de lo que es Cuenca
Pros:

la excelente atención. y lo bello de las instalaciones , el desayuno espectacular y variado

Cons:

nada

2025-07-28 via Nuitee
M
Mark
10
a week in Cuenca
Pros:

Los Balcones is a great place to stay while traveling in Cuenca - location is perfect & staff are friendly. We stayed in the one bedroom apartment & found it to be very comfortable during our 5 nights

2025-07-25 via Nuitee
M
Maria family
10
Pros:

Beautiful, rustic hotel that is conveniently located from Parque Calderon (5 min walk). Staff was very professional and helpful. Breakfast included fresh fruit, daily made fruit juice.

2025-07-25 via Nuitee
D
David family
10
Pros:

Nice place

2025-07-20 via Nuitee
C
Cindy young couple us
8
Good stay
Pros:

Staying at Hotel Boutique Los Balcones felt very historical, with antiques and grand décor throughout the hotel. The lobby was absolutely gorgeous. I didn’t see any elevators, so if you have trouble walking up the stairs, make sure to request a room on a lower floor (total of 3). The room was spacious, but I wish it had a bit more of a modern touch; perhaps that’s the time period design the hotel was going for. The bathroom was renovated, though, with very nice spa-like shower stalls. WiFi worked great, where I was able to have Zoom calls without issues. The staff were overall friendly, being helpful at the front desk and the breakfast buffet. The hotel was pretty quiet as we didn’t see too many guests during our stay. Location-wise, it is about a 5-7 min walk to Calderón Park. Totally walkable, but do budget some extra time as the sidewalks are often crowded with tourists.

2025-06-26 via Nuitee
C
cindywZ7464ME Couples New York City, New York
8
Very friendly hotel
Pros:

Staying at Hotel Boutique Los Balcones felt very historical, with antiques and grand décor throughout the hotel. The lobby was absolutely gorgeous. I didn’t see any elevators, so if you have trouble walking up the stairs, make sure to request a room on a lower floor (total of 3). The room was spacious, but I wish it had a bit more of a modern touch; perhaps that’s the time period design the hotel was going for. The bathroom was renovated, though, with very nice spa-like shower stalls. WiFi worked great, where I was able to have Zoom calls without issues. The staff were overall friendly, being helpful at the front desk and the breakfast buffet. The hotel was pretty quiet as we didn’t see too many guests during our stay. Location-wise, it is about a 5-7 min walk to Calderón Park. Totally walkable, but do budget some extra time as the sidewalks are often crowded with tourists.

2025-06-20 via Tripadvisor
J
Jorn family
10
Pros:

It was the perfect hotel for us, and staff were flexible and super helpful as we navigated Ecuador and Cuenca.

2025-06-07 via Nuitee
V
Vicente family
10
Pros:

Attention to detail and overall experience surpassed our expectations

2025-04-19 via Nuitee
J
Jose
10
Pros:

Nice old house renovated.

2025-03-03 via Nuitee
C
Craig K
10
Pros:

Clean, great breakfast, awesome people!

2025-02-07 via Nuitee
M
MicheleH405 Couples Jacksonville, Florida
10
Magical Ambience
Pros:

Truly incredible accomodating staff in a beautiful building. Great food. Would definitely stay there again. Breakfast in a glassed in rooftop area overlooking the town. Shower was incredible. So relaxing I didn’t want to leave. Clean, comfortable and centrally located.

2025-01-11 via Tripadvisor