Hotel Casablanca

I am writing to formally raise a serious concern regarding my recent booking experience.
The property was advertised to include two beds, but upon arrival, only one bed was provided. Additionally, we were taken to a different location within the building than originally indicated and were told we had no choice but to accept the accommodation offered.
This situation felt coercive and unacceptable—akin to being held without options. It was a clear misrepresentation of the booking, and I believe it constitutes fraudulent behavior.
I am requesting a full refund, and I strongly urge Expedia to review and reconsider listing this property to prevent similar experiences for future customers.
This experience was, in essence, a scam, and I hope appropriate action will be taken.

L'hôtel est bien mais le gérant doit mieux contrôler ses pulsions, me proposer de m'assoier sur mon lit pour me montrer une video explicite ou un plan a 3, non merci.

Older man tried to give me a smaller room different from what I booked. Changed it when I threatened to report them

This is a basic hotel, a bit quirky as to get to the 2nd floor, you go outside of reception, round the corner and access is inside the apartment building. It was fine, all locked securely, good decor, just a bit weird!

They guide us to a different area (50 meters away) of the main Casablanca hotel. We were send to Hotel Siri / Stella residence which the elevator (circa 1920) did not function the 2nd day of stay. No internet available. I would consider a 1 star hotel. Economical price (apr 2025 CAD 359./night) but not recommended.

Qualità prezzo nulla da dire vicinissimo al centro storico e a tutte i mezzi di trasporto

Ho soggiornato 2 notti. La struttura non è nuovissima, tuttavia all'interno ben ristrutturato. Personale disponibile. Posizione ottima per fare visite a Napoli. Lo consiglio

Ich würde gern positives sagen, kann ich aber leider nicht. Eines der schlimmsten Hotel in dem ich je war. Hellhlrig, schmutzig und völlig abgewohnt

Primeiramente não conseguiram achar nossa reserva. Meu marido precisava ir ao banheiro, porem informaram que deveríamos aguardar o check in, pois só tinha banheiro no quarto. No dia seguinte, precisavamos ficar mais 1 ou 2 noites, mas nao tinham a maquininha de cartão. Fomos a Pompeia e quando retornamos, o valor era outro, bem acima do acordado. Decidimos pagar apenas uma noite. Apos o pagamento, outra pessoa foi ao quarto cobrar a estadia e tivemos que provar que já tinhamos efetuado o pagamento. De qualquer forma, o hotel tem uma boa localização e nosso agradecimento especial ao funcionario Bilal por toda a assistencia e profissionalismo.

Super hôtel bon marché, propre petit dej satisfaisant . A 10 mn de la gare et du metro, a 20 mn du port. Emplacement idéal pour découvrir Naples.Accueil parfait personnel au top.

Super nette Mitarbeiter. Zentrale Gegend. Alles super

Pagamento anticipato, senza servizi minimi colazione pessima ed esigua. Personale scortese poco professionale e efficiente.

Vond het een prima hotel verder als je er bent voor overnachting en ontbijt. Alleen het gebrek aan het engels spreken was soms nogal moeilijk vooral tegen de eigenaar van het hotel en de schoonmaaksters. Vind wel als je een hotel runt dat je beschikt over meerdere talen dan alleen Italiaans.

Verder is het prima troeven daar. Fijn dichtbij het centraal station en bezienswaardigheden.

Hotel was not what we expected at all. Taken from the foyer out into the street, around a corner and then through a building site to another building. Room was in an apartment block. Smelt of stale smoke and was unclean. Nothing like what was in the photographs. No way this was a 3* establishment. The one plus side, it did have a working aircon unit. This is one to avoid.

Piccolo hotel tipico di quelli vicini alle stazioni ferroviarie. Personale nella media, pulizia non in sintonia con un tre stelle. La colazione rientra nella sufficien za. La posizione della struttura per via della vivacità della cittadina fa sì che non sia insonorizzata, pero', è ottima per muoversi appiadati per raggiungere l vari punti d'interesse storico, culturale e non meno enogastronomico.

Vicino alle stazione centrale, alle vie del centro di Napoli, a pochi passi dal porto. Qualità prezzo molto buona

Hôtel sympathique bien situé vers la gare centrale

The worst hotel we stayed at. This place was miserable. First off, they moved us to a nearby hotel without advising us. The manager said their AC was "broken". Which we later saw in the reviews is a lie and uses often. He said since we are staying for one night, its okay. We tried to negotiate but he did not want to budge. The hotel was scary and sketchy. Not clean either and no wifi as advertised. AVOID.