Park Grand Heathrow

Hotels
London Premier
8.8 (5232 reviews)
449 Great West Road, Heathrow , Hounslow , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean but costly
Friendly staff
Great location
Excellent food
Cons:
Price concerns
Issues with cleanliness
Receptionist service improvement needed

Categories

Cleanliness
7.84
Multiple reviews noted dust and cleanliness issues in rooms.
Service
9.31
Staff were generally described as helpful, with some exceptions at reception.
Location
8.85
Conveniently located near public transport, appreciated by guests.
Room Quality
8.8
Rooms were described as comfortable, though some reports of small sizes and noise.
Amenities
8.83
Amenities were generally positively received, though some complaints about noise.
Value for Money
8.29
Some guests felt the price was on the higher side for the quality provided.
Food and Beverage
9.34
Food was often highlighted as excellent, contributing positively to the experience.
Overall Experience
9.11
Guests had a generally positive experience, enjoying their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:14

Property Description

Modern Accommodation with Free Wi-Fi and Satellite TV
Located just a 10-minute drive from London Heathrow Airport, the Park Grand London Heathrow Gateway offers contemporary rooms with complimentary Wi-Fi and satellite TV. Each room features an en suite bathroom, iPod docking station, air conditioning, and free toiletries, ensuring a comfortable stay for all guests.

Bar and Restaurant with Wine and Cocktail Selection
Indulge in a variety of wines and cocktails at the hotel's own bar area, complemented by a menu offering full English or continental breakfast options. Whether unwinding after a long day of travel or starting your morning off right, the bar and restaurant provide a convenient and delicious dining experience.

Convenient Location with Easy Access to Transport
With both Hounslow and Osterley Tube Stations just a short 10-minute walk away, exploring London is a breeze. Guests can also enjoy proximity to Hounslow's shops and restaurants, as well as easy access to Twickenham Stadium. The Piccadilly Tube Line from Osterley ensures quick connections to central London.

Book your stay at the Park Grand London Heathrow Gateway for a seamless blend of modern comfort and convenience.

Important information:

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the hotel directly to make alternative arrangements.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.8
Based on 5232 reviews
Cleanliness: 7.84
Service: 9.31
Location: 8.85
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.11
D
Damilola solo_traveller ng
10
Always my go to
Pros:

Location, cleanliness and the staff especially Monica who do their best to make you feel at home

2026-06-27 via Nuitee
B
Balaceanu couple gb
10
Pros:

Always a pleasure to come back Monica she was helping me with everything thank you

2026-06-26 via Nuitee
S
Stephen couple gb
10
really good
Pros:

Staff and location

Cons:

Nothing

2026-06-25 via Nuitee
J
Jason extended_group gb
8
2026-06-25 via Nuitee
K
Karina couple gb
8
2026-06-25 via Nuitee
T
Tiago couple ch
9
2026-06-25 via Nuitee
C
Cristiana family_with_children gb
8
We had a pleasant and enjoyable stay.
Pros:

The room was tidy and the beds were comfortable.

The staff were incredibly friendly and the room service was great.

2026-06-24 via Nuitee
P
Piotr solo_traveller gb
10
Super
Pros:

I arrived early, but it wasn't a problem for the receptionist, Monika—she took care of me right away. She’s a truly great employee who knows what she’s doing and is always smiling. Thank you.

Cons:

I arrived early, but it wasn't a problem for the receptionist, Monika—she took care of me right away. She’s a truly great employee who knows what she’s doing and is always smiling. Thank you.

2026-06-24 via Nuitee
J
joshua solo_traveller gb
1
2026-06-23 via Nuitee
P
Patrick van Suijlekom solo_traveller nl
6
Pros:

Dicht bij Heatrow.

Cons:

Kamer was klein, alleen geschikt voor kort verblijf

2026-06-23 via Nuitee
O
Onkar couple gb
10
2026-06-23 via Nuitee
C
Chenche solo_traveller tw
10
Pros:

平易近人的價格,與機場的距離

2026-06-23 via Nuitee
A
Almashal solo_traveller gb
10
2026-06-23 via Nuitee
K
Kim extended_group gb
8
Good value for money
Pros:

Great position to get to Twickenham Stadium, comfortable beds

2026-06-22 via Nuitee
D
Derek extended_group gb
10
Rugby at Twickenham shot taxi ride to the Stadium.
Pros:

Position

Cons:

Nothing

2026-06-22 via Nuitee
D
Doreen solo_traveller ie
10
2026-06-22 via Nuitee
S
Stephen couple gb
10
Pros:

Nice, clean and friendly hotel. Good value you for money.

Cons:

The hotel was better than expected, nothing to complain about.

2026-06-22 via Nuitee
J
James extended_group gb
10
Excellent
Pros:

Staff very attentive and helpful, rooms clean and very comfortable

2026-06-21 via Nuitee
J
Justyna couple gb
1
Disappointed
Cons:

The room itself was acceptable and met basic expectations. Unfortunately, the service was absolutely terrible and completely ruined our stay.

We paid an additional £12 for parking and parked our car at around 4:00 PM. However, when we returned to the hotel at approximately 10:00 PM, we were informed that there was no parking space available anymore. This made no sense, as we had already paid for parking and had been using it earlier that day.

The receptionist, whose name was Atash (if I remember correctly), told us there was nothing he could do. When we asked where we were supposed to park our car, his response was essentially that he did not know and that it was not his problem. He offered to refund the parking fee, which was never actually refunded, and showed no interest whatsoever in helping us find a solution.

We were treated very poorly. The staff were completely unhelpful and seemed to have no concern for their guests. I find it unacceptable that a hotel sells parking spaces that it apparently does not have available. If you choose to stay at this hotel, be aware that once they have your money, you may not be important to them anymore.

This experience was extremely disappointing, and because of the way we were treated, I will never return to this hotel.

2026-06-21 via Nuitee
L
Liam solo_traveller gb
6
Does the job of providing a room to stay in with warm and welcoming staff.
Pros:

We wanted a hotel for a weekend of rugby and to that end, it served it's purpose. Staff were all friendly and welcoming. The breakfast was reasonable - cereal, continental and cooked but coffee less so! Bar prices were not prohibitive. View of planes approacing to land at Heathrow from the room was quite impressive!

Cons:

Water ran out and three of our party could not shower until the tank refilled which meant hanging around for ages. Complaint made in person and through Booking.com app with no response. Hotel appeared tired and outsidearound the entrance needed litter picking, if not a little ground maintainence.

2026-06-21 via Nuitee