Sleep Inn & Suites Kalamazoo Southwest

Hotels
•
Sleep Inn
7.9 (438 reviews)
5597 S 9th St , Kalamazoo , US
+1 269-353-3200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds/rooms
Clean rooms reported by many
Friendly and accommodating staff
Good value/affordable
Convenient location
Complimentary breakfast often available
Cons:
Serious cleanliness problems reported (hair on towels, mold, dirty toilet)
Maintenance issues (door problems, damp rooms, holes in wall, dated carpet)
Inconsistent breakfast/coffee quality; some inedible pastries
Service failures for some guests (long hold times, check-in delays, manager unresponsive)
Amenities problems (elevator out of service, pool issues, limited toiletries)

Categories

Cleanliness
5
Multiple reviews cite serious cleanliness failures (towels with hair, mold stains, dirty toilet) and daily key-card resets; cleanliness is a clear weakness.
Service
8.3
Staff are frequently described as friendly and accommodating at check-in, though there are notable service failures (long hold times, slow/failed check-in resolution, manager unresponsive, lack of help with luggage/elevator issues).
Location
8.6
Several guests note the hotel is conveniently located and 'not very far from everything'; location is generally a positive.
Room Quality
8
Rooms and beds are often described as comfortable, cozy, and spacious, but there are intermittent maintenance issues (door not closing, damp floors/bed covers, holes in walls, dated carpeting).
Amenities
7.7
Breakfast and basic amenities are provided and sometimes praised, but problems include elevator out of service, pool concerns, limited toiletries, and some maintenance-related amenity issues.
Value for Money
9.2
Many guests explicitly call this hotel a good or great value and affordable; value perception is one of the strongest positive themes.
Food and Beverage
7.8
Breakfast is offered and liked by some, but several guests report poor coffee, hard pastries, and inconsistent breakfast quality—overall mixed but slightly positive.
Overall Experience
8.6
Overall stays are frequently comfortable and good value, but significant inconsistent cleanliness and maintenance issues make experiences uneven for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
Less than 7 miles from Western Michigan University and Kalamazoo city centre, Sleep Inn & Suites offers easy access to key attractions. Situated off Interstate 94, the hotel is just a 10-minute drive from Kalamazoo/Battle Creek International Airport.

Modern Amenities
Each room is equipped with a flat-screen TV, free Wi-Fi, tea/coffee-making facilities, and a work desk. Guests can also make use of the on-site fitness centre, business centre, and launderette during their stay.

Nearby Outdoor Recreation
For nature enthusiasts, Gourdneck State Game Area is less than 8 miles away, providing opportunities for outdoor activities. After a day of exploration, guests can relax in comfort at Sleep Inn & Suites.

Book your stay now at Sleep Inn & Suites for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 438 reviews
Cleanliness: 5
Service: 8.3
Location: 8.6
Room Quality: 8
Amenities: 7.7
Value for Money: 9.2
Food and Beverage: 7.8
Overall Experience: 8.6
O
Oumou • couple • us
10
2026-10-28 • via Nuitee
M
Mark • couple • us
7
Shower sucked after driving 16 hours I Wanted a nice hot shower and the water pressure was bad
Pros:

Bed and room was very cozy.

Cons:

Secure parking.

2026-10-27 • via Nuitee
A
Anne • couple • us
7
Great stay for a good price.
Pros:

Overall for a quick one night stay it was pretty great. I did like our room . It was clean and the bed was comfy. Its not very far from everything as well which I loved.

Cons:

The breakfast definitely needs some major improvement. And the coffee is not good at all.

2026-10-26 • via Nuitee
A
Allyson • family_with_children • us
10
Very Comfortable and Affordable
Pros:

Clean and Quiet. Comfortable beds, nice rooms with adequate space, good lighting and great blinds for room darkening.

2026-10-26 • via Nuitee
A
Angelique • couple • us
9
2026-10-26 • via Nuitee
M
Margaret • couple • us
8
Sleep Inn Kalamazoo was comfortable and a good value.
Pros:

Super friendly front desk staff member. Good breakfast.

2026-10-21 • via Nuitee
K
Ken • solo_traveller • us
10
Comfortable and cozy stay !
Pros:

Clean rooms, great morning breakfast provided. Comfortable beds and sheik room decor.

2026-10-15 • via Nuitee
A
Amy • solo_traveller • us
8
2026-10-10 • via Nuitee
R
Robinson • solo_traveller • us
10
Pros:

Good 👍

Cons:

Swimming pools

2026-09-04 • via Nuitee
R
Robert • solo_traveller • us
8
2026-09-02 • via Nuitee
H
Heather • couple • ca
8
2026-08-29 • via Nuitee
M
Melody • couple • us
10
Very comfortable, quiet, and clean!
Pros:

Suite was very spacious and comfortable, very clean. Loved the personal touch of knowing who cleaned our room too.

Cons:

Not enough toiletries in the room for the two adults on our reservation. We only reserved for one night but for two adults I would expect to see two small soaps instead of just the one provided.

2026-08-27 • via Nuitee
J
Jeffrey • solo_traveller • us
5
2026-08-26 • via Nuitee
M
Matt • couple • us
3
Definitely not worth the money, won’t stay there again!
Pros:

Location was decent

Cons:

Upon entering the room the door wouldn’t close. Tried closing it several times even with some force, ended up having to lift on the door in order to close it. There were several small holes in the wall and mold stains in the bathroom.

2026-08-10 • via Nuitee
C
Cynthia • extended_group • us
10
Excellent hotel—great value!
Pros:

I’ve stayed here many times—great value, great room, great staff!

2026-08-05 • via Nuitee
S
Stokes • couple • us
2
Paid full price to stay in my room from 4am to 8am. Couldn't check in on time.
Cons:

Being able to check into my room ontime and not having to wait on hold for an hr to get nothing resolved

2026-08-03 • via Nuitee
D
DOMINIQUE • solo_traveller • fr
10
Idéal avec rapport qualité prix excellent
Pros:

La situation géographique. Le confort.

Cons:

Aucun reproche à formuler

2026-08-02 • via Nuitee
A
Anthony • solo_traveller • us
8
Nice place
Pros:

Clean, comfortable

2026-07-22 • via Nuitee
C
Caroline • couple • us
1
The worst experience I’ve ever had at a hotel!
Pros:

Nothing

Cons:

Everything! The worst hotel ever. Towels had pubic hair in them and the manager didn’t do anything about it. Disgusting

2026-07-20 • via Nuitee
E
Eva • solo_traveller • us
10
Pros:

Clean

Cons:

I had to get my key card reset every day

2026-07-17 • via Nuitee