Kimpton Hotel Palomar Phoenix Cityscape by IHG

Hotels
•
Kimpton Hotels
9 (782 reviews)
2 East Jefferson Street , Phoenix , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent Service
Great Location
Cons:
Overpriced restaurants
None mentioned about food

Categories

Cleanliness
9.25
Standard quality for this hotel tier.
Service
9.75
Exceptional service provided by staff, repeatedly praised in reviews.
Location
9.25
Prime location noted in multiple reviews.
Room Quality
8.75
Clean hotel with great amenities.
Amenities
8.75
Good amenities as mentioned but some overpriced restaurants.
Value for Money
8.25
Some mentions of high prices.
Food and Beverage
8.75
No specific feedback on food, standard quality for this hotel tier.
Overall Experience
9.25
Overall experience was very positive with multiple mentions of happiness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:31

Property Description

Rooftop Pool and Bar
Experience luxury at its finest with our rooftop pool and bar, offering stunning views of the cityscape while you relax and unwind.

Gourmet Dining at Blue Hound Kitchen
Indulge in a culinary delight at Blue Hound Kitchen, where locally sourced organic ingredients come together to create a mouthwatering menu for lunch and dinner.

Convenience and Comfort
From a concierge service to in-room spa services, we ensure your stay is seamless and enjoyable. Plus, enjoy free access to EOS Fitness and a business centre during your visit.

Book your stay at Palomar Phoenix Cityscape, a Kimpton Hotel, and immerse yourself in the vibrant heart of Phoenix.

Important information:

Kimpton Hotels considers 10 or more rooms a group. Kimpton Hotels reserves the right to cancel 10 or more rooms booked online. Please contact the hotel directly if booking 10 or more rooms.

Guests under the age of 18 can only check in with a parent or official guardian.

The guest amenity fee includes:

• $10 daily food and beverage credit
• Upgraded WiFi speed throughout the hotel guest rooms and public spaces for up to 5 devices
• 15% off spa and salon services at Perry Monge Salon & Spa
• Access to EOS Fitness Club and EOS Fitness Classes
• Unlimited local and long distance telephone calls
• Complimentary printing, faxing and copyingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 44 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 782 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
J
Jordyn • solo_traveller • us
5
The hotel is avertised asa dog friendly hotel. Cool great. I brought my puppy toy poodle which all the staff loved. I ma
Pros:

Very gorgeous

2026-03-06 • via Nuitee
W
Winfree • couple • us
4
Kimpton Palomar = Disappointment
Pros:

Location is convenient.

Cons:

Our 5th floor room overlooked the rooftop bar. Excessively loud EDM pumped all night. I went to the front desk to speak with the night manager who attempted to ignore me while I waited for him to complete a call from another guest complaining about the loud music. He avoided eye contact and shunted me off to service a larger group. The other clerk offered to change my room but added in an upcharge for a higher floor. I was flabbergasted to be upcharged when it was the hotel's fault that the room we had was rendered unhabitable due to loud music. After I'd obtained the new room, the night manager said there was nothing he could do but the DJ would turn the music down at midnight. It was 9:45 pm and we had just flown cross-country and were ready to unwind. The night manager then condescendingly asked what I'd expected from a downtown hotel noisewise? I informed him that I was from NYC and knew when a room was too loud. Moreover, we brought our dog with us as we've stayed at Kimpton properties before and knew them to be pet-friendly. Other than two water bowls in the lobby, there are no concessions or facilities for pets. The hotel is in the middle of a concrete jungle with no relief areas for pets. A cleansable strip of astroturf would have been nice. Otherwise, the breakfast at Blue Hound was very good.

2026-02-28 • via Nuitee
F
Fujii • extended_group • us
7
2026-02-25 • via Nuitee
J
jb76orange • Couples • Troy, Michigan
10
Five star manager
Pros:

I’ve stayed here several times since it opened, and this most recent visit absolutely reminded me why I keep coming back. I was celebrating a milestone birthday and hoped for a special experience — and this stay exceeded every expectation.

After booking, I reached out through the “talk to us” email and immediately connected with Kimpton Hotels & Restaurants team member Donna. She matched my excitement right away and genuinely cared about making my birthday celebration memorable. Her thoughtful touches, warm communication, and generosity turned a great stay into a truly exceptional one. That level of personal hospitality is rare and deeply appreciated.

The suites here are fantastic — spacious, updated, and incredibly comfortable. I’ve previously stayed in the Presidential Suite and this time enjoyed the Arena Suite. The floor-to-ceiling windows are stunning, with beautiful mountain views plus amazing sunrises and sunsets. The decor feels modern yet inviting, with cozy nooks perfect for relaxing. The soaking tubs are always a highlight for me, and the double bathrooms make the space feel extra luxurious. Loved this suite.

The location is another huge plus — convenient to the airport, downtown, arenas, events, and major highways. Parking is refreshingly easy for the city, with both valet and self-park options. Conrad at valet was especially kind and professional, and Jessica at the front desk was friendly, welcoming, and informative — both made a great impression.

Amenities here really elevate the stay too. The outdoor pool is a great place to relax, and having the poolside bar Eden makes it feel like a mini getaway without leaving the hotel.

Having Bluehound inside the hotel is another bonus — great cocktails, good food, and a lively atmosphere (I’d just love to see a few more vegan options).

The only small drawback is that the windows could definitely use better soundproofing. Being in a lively downtown area means you may hear nightlife, sirens, or general city noise. It didn’t ruin my stay at all, but improved windows would easily make this place flawless.

Overall, this visit was truly five-star from start to finish. When this property is at its best, it’s exceptional — and this stay absolutely was. Already looking forward to coming back.

2026-02-15 • via Tripadvisor
J
J1084URkristad • Couples
10
Beautiful Facility Attentive Team
Pros:

Beutiful cozy lobby, amazing smell when you enter. Close to everything. Team available at every turn with recommendations you didn’t even know you needed. Recommend!

2026-02-11 • via Tripadvisor
J
jamiepG4535DU • Couples
10
5 star property
Pros:

Exceptional property close to restaurants, bars and the sporting events. Such a delight to walk across the street to the Suns game.
Staff is professional, friendly and accommodating. We will be back!

2026-01-31 • via Tripadvisor
F
feliciacW7339OJ • Friends getaway
10
GREAT location downtown Phoenix
Pros:

The location and the Atmosphere here is amazing‼️ ALI was very helpful and made be feel like a very valued guest. I will definitely be staying here when I come back‼️

2026-01-27 • via Tripadvisor
C
Culture36010872951 • Family
10
Raul and the valet team were very accommodating.
Pros:

Phoenix was a Beautiful surprise. Wehad an Amazing time. The hotel and staff were great. Raul, thank you for great service.

2026-01-27 • via Tripadvisor
S
seanjV2477DY • Family
10
Visitors
Pros:

Very cool guys super friendly Ali & drake. Super nice staff and people that pay attention

2026-01-23 • via Tripadvisor
X
X8327SIjeng • Family
10
Top Notch Service
Pros:

Visited Phoenix for a volleyball tournament. It’s about an 8-minute walk to the convention center. Across the street is Fry’s grocery store and a lot of restaurant options and entertainment in the immediate area.

Lobby and staff are very welcoming. Chic vibe with a nice seating area. Relaxing and chill vibe. You will hear the hustle and bustle of the city but that is not out of the ordinary in a central location.

Rooms are spacious. We stayed in a 2 queen bed room. Clean and well maintained room and facilities.

Pricier compared to some but its location, the service level and experience make it well its worth. Sayantan, Donna and Douglas checked in with us everyday to see how we were doing and thy were ready to extend support when needed. Amazing staff overall! Great work.

2026-01-20 • via Tripadvisor
S
Siafaldeen • extended_group • ae
4
Average
Pros:

Near city center

Cons:

Confusion on arrival, no water for drinking,
Slow service in restaurant.

2026-01-20 • via Nuitee
R
Romy • couple • us
9
Great rooms, great location.
Pros:

Location to concert

Cons:

Liked it all

2026-01-20 • via Nuitee
C
C9407OMjesses • Business
10
Last Minute Top Tier Service
Pros:

Erin and the Kimpton came through for me in a pinch and provided a fantastic experience for my last minute business meeting. The room, service, and food were all top tier and I will continue to use the Kimpton from here on out.

2026-01-19 • via Tripadvisor
Q
Q5320IBbenr • Couples
10
Take time to meet Dom at the front door!!!
Pros:

Dom was the highlight of our trip. So attentive to our every move and helpful!

2026-01-19 • via Tripadvisor
5
55candacer • Business
10
Valet attendant made me cry!
Pros:

Title was for shock value, the Valet (Dom) was the icing on the top to an incredible experience at Palomar! He was so nice and we shared a sweet story together in our quick moment and it truly was touching! Nice staff all around and we will be back!

2026-01-19 • via Tripadvisor
E
Elizabeth • extended_group • us
9
2026-01-19 • via Nuitee
Y
YENY • solo_traveller • co
10
Pros:

limpieza , amplitud y no-ruido

2026-01-19 • via Nuitee
S
sergio • family_with_children • br
7
Nao vale a pena ficar neste hotel
Pros:

Localizacao

Cons:

Tufo e pago a parte estacionamento, o cafe da manha , uma taxa do hotel de US$35 por dia psra poder usar internet e academia

2026-01-17 • via Nuitee
M
Matthew • couple • us
10
2026-01-16 • via Nuitee
K
Kevin • couple • us
10
Amazing couples get away!
Pros:

Great downtown location that wasn’t too busy! Lots of places to eat and see really close by! Beautiful rooftop pool with a bar and restaurant that was really fun!

Cons:

I had paid for parking with my reservation but didn’t specify valet when we pulled up! The attendant sent us to the parking garage, and when we checked in we were told parking was included and to pull up out front! So we had to go get the car and go right back to valet where we started, and the attendant still tried to tell us we were wrong! He checked with the front desk and then happily parked our car!!

2026-01-15 • via Nuitee