Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Amenities not as expected
Food quality inconsistent
Parking fees

Categories

Cleanliness
8.15
Most reviews mentioned cleanliness as satisfactory but noted some issues, hence a moderate score.
Service
8.65
Many reviews highlighted friendly and amazing staff, indicating high service quality.
Location
8.95
Location praised in multiple reviews, consistently rated as excellent.
Room Quality
7.95
Large rooms mentioned positively, but some issues noted that's impacting the score.
Amenities
7.45
Some amenities were criticized, leading to a lower rating here.
Value for Money
8.35
Generally good value was noted, with some specific criticisms regarding charges.
Food and Beverage
7.75
Food quality noted as average in several comments, impacting this rating.
Overall Experience
8.35
Overall satisfaction was positive, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:01

Property Description

Luxurious Tradition and Prime Location
The 5-star Hotel Europe, with over 130 years of tradition, offers a blend of luxury and history in the heart of Sarajevo. Situated between the Ottoman Old Town and the Austro-Hungarian buildings, it provides a unique experience for guests seeking elegance and convenience.

Wellness Oasis and Culinary Delights
Indulge in relaxation at the wellness centre with Turkish bath, saunas, and beauty treatments. Enjoy a variety of coffee beverages at Bečka Kafana and savor local and international cuisine at the à la carte restaurant, ensuring a delightful culinary journey during your stay.

Convenience and Accessibility
With major attractions within a 300-metre radius, a supermarket, restaurants, bars, and parks just steps away, Hotel Europe offers the perfect base for exploring Sarajevo. Additionally, being in close proximity to transportation hubs makes travel seamless for guests.

To experience the epitome of luxury and convenience at Hotel Europe, book your stay now.

Important information:

According to the provisions of the law, smoking is prohibited in all accommodations units.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 6 years old stay for € 10.23 per person per night when using an existing bed.
    Children from 7 years old to 17 years old stay for € 33.23 per person per night when using an existing bed.
    Children from 5 years old to 6 years old stay for € 10.23 per person per night when using an available extra bed.
    People 7 years old and over stay for € 33.23 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 20.50 per day.

Location

Guest Reviews

8.2
Based on 2103 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.95
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.35
Food and Beverage: 7.75
Overall Experience: 8.35
K
Kyle • couple • us
10
2026-05-30 • via Nuitee
B
Bogdan • solo_traveller • gb
8
Nice hotel with parking access
Pros:

Nice hotel

Cons:

The spa is a bit worn down

2026-05-30 • via Nuitee
S
Sahil • couple • az
7
Cons:

It is very old

2026-05-30 • via Nuitee
N
nawwaf • solo_traveller • kw
8
Pros:

الموقع و الطاقم و الغرف و خدمة الغرف جدا ودودين

Cons:

السعر مرتفع

2026-05-29 • via Nuitee
E
Eynulla • family_with_children • az
5
2026-05-29 • via Nuitee
M
Michael • solo_traveller • de
8
2026-05-28 • via Nuitee
I
Idir • couple • nl
1
Overpriced, neglected, disgusting and mismanaged nightmare.
Pros:

The reception staff absolutely wonderful and had 5-star quality. They catered to every request and approached us like humans caring for one another; one lady (Ajla) even lend her own umbrella to us while we met with an unexpected heavy downpour and had a dinner reservation.

The reception staff, very nice cleaning ladies and Indian/Filipino staff from the breakfast buffet were the only good thing about this hotel apart from its central location (but there are also other hotels nearby who fulfill that latter need).

Cons:

Our stay at Hotel Europe was an utter disgrace: 5-star prices for conditions barely scraping 1. The first bathroom was so filthy and moldy we had to be “upgraded,” and the second was still dirty, run-down and neglected. The bathtub leaked constantly. The bidet leaked dirty water. The bedding sagged and was worn out. The “more expensive” room felt tired and poorly maintained throughout. The AC didn’t work because of “winter settings,” leaving zero climate control. And to be clear, this isn’t the fault of housekeeping; the cleaning staff were clearly doing their best with what little they were given. This is top-level mismanagement: charging maximum rates while failing to reinvest in basic maintenance.

Breakfast was equally shocking. The only people actually working were the Indian and Filipino buffet staff; the older Bosnian staff stood around chatting, barely acknowledging guests. Poor food quality overall, one cake slice delivered in a transparent attempt to earn a tip by a Bosnian staff member where two ants crawl off it the moment it hit the table. He saw it and just walked away.

What was once a highlight of Sarajevo is now a moldy, sagging, leaking, overpriced embarrassment run by people who clearly don’t care.

2026-05-26 • via Nuitee
O
Ondřej • couple • cz
10
Pros:

výborné místo, hlídané parkoviště

2026-05-26 • via Nuitee
A
Andreja • couple • hr
10
2026-05-25 • via Nuitee
J
Joerg • solo_traveller • at
9
2026-05-25 • via Nuitee
B
Brett • solo_traveller • ch
3
2026-05-22 • via Nuitee
D
Dario • couple • at
8
2026-05-21 • via Nuitee
D
Dietmar64 • solo_traveller • at
10
Pros:

Ideale Lage direkt an der Fußgängerzone, trotzdem nachts ruhig. Wunderschöne geräumige Zimmer mit komfortabler Ausstattung. Frühstücksbufett das keine Wünsche offen lässt.

Cons:

Badezimmerarmaturen waren verkalkt, das störte den Gesamteindruck ein wenig.

2026-05-20 • via Nuitee
B
Balaban • solo_traveller • tr
5
Vasat alti
Pros:

Konum

Cons:

Gece oda servisi yok otel temiz değil düğün vss gibi ek işler nedeniyle gereksiz bir kalabalık oluyor

2026-05-20 • via Nuitee
I
ivona • solo_traveller • hr
9
2026-05-19 • via Nuitee
I
Irfan • couple • lu
4
Pros:

Lage

Cons:

Die Sauberkeit. Zimmer war nicht sauber bei unserer Ankunft und wurde nicht richtig während unseres Aufenthaltes geputzt

2026-05-19 • via Nuitee
M
Marina • solo_traveller • rs
7
2026-05-18 • via Nuitee
B
Branka • couple • rs
8
2026-05-18 • via Nuitee
B
Branka • couple • rs
8
2026-05-18 • via Nuitee
M
Mirza • solo_traveller • se
10
Pros:

Väldigt fint hotell med bra läge mitt i stan. Trevlig personal. Härlig frukost. Rekommenderas.

Cons:

-

2026-05-18 • via Nuitee