Hotel Hollywood

Friendly people.

The hotel was very disappointing. The area outside often smelled of sewage, and some days the smell reached reception. Staff were uninterested and even argued about my half board booking, insisting it was breakfast only (even though I had dinner the previous night) until I pushed back with proof. One rude waiter embarrassed me in front of other guests, though one staff member was kind enough to help.

Rooms were poorly maintained, doors squeaky, hard to shut unless slammed, and the locks looked damaged. Not even a kettle provided for an hot drink either.

Food was ok for survival but repetitive, with a small selection (around 10 items) and no drinks included. There were flies all over the food, when my wife showed a waiter, he screamed out loud saying “what do you want me to do”. I think he didn’t understand that we wanted him to do something about the flies, especially as there was a river and sewer nearby.

Overall, I would not recommend staying here, especially for families with kids.

This was not the best experience. The staff at the check in was professional and quick. It took only a few minutes to get us the room, but they kept our passports telling us to pick them up at check out. We insisted of having them back as soon as possible (they said that they need to make copies of them) and they said to come back in an hour. Not good, but we agreed as they were very busy. When we returned to get the passport an hour later a male staff member said that their copier was not working and again asked us to get them at check out. When we refused to leave without our passports another employee took care of us. It became clear that the male employee lied about broken copier. The first room that we got had a faulty locking mechanism. When it started taking longer than expected to fix the door, we requested a new room. That request was honored, but when we entered the second room we discovered that it was never cleaned after the previous guests left. Very disappointing and concerning that they didn’t have an appropriate system in place to know which rooms were clean. Another reason why it became more important for us to get our passports back. The cleaning and maintenance staff were great and took care of the second room immediately while we waited. The bathroom didn’t seem to properly drain after showers. The whole bathroom was wet which made it unsafe, slippery. Overall this could be a better hotel, but will not be the place that we would use again.

The Hotel has been there for some time; the area around the hotel reflects this. Although it's not bad, it could be improved.

Even so its far from the old cily , but it has a unique location, sourounded will all kind of shops and coffee shops, it seems its busy most of the year, with huge free parking space, great breakfast .

You get what you pay for.
Cheap and easy to get to airport.
Perfectly adequate for a 1 night stop.
Restuarant food and service was good in the downstairs lobby area.

Great property and great staff

Vary good hotel

Reception staff were very rude and talk to you disrespectfully. Had to remind them that we were a guest and to talk politely.

women working in reception are extremely rude.

Clean and nice .Love the pool and sauna.Sokak restaurant is nice.Love the food.

The worse hotel ever , no Ac at the hotel and the hotel is too old , no good facilities at all

Good hotel

Hotel is not worth 4 stars.. VERY outdated… hotel staff not very nice.

Aggressive staff

Room are not well cleaned, a/ c is noisy

Definitely not a four star hotel. Stay away from breakfast as the cheapest and ingredients have been used.

ITs conveniently located near airport, clean with great clean spa and swimming pool facility

The location is the best thing about this hotel, very close shopping center and any other requirements. But its to busy most of the time cause its the main place for social activities in sarajevo.

No aircondition, stated that it is available only after mid May, as room is warm, keeping windows open another problem as it is too noisy