DELPLAZA Excelsior São Paulo - By Monreale

Hotels
8.3 (3981 reviews)
Av. Ipiranga, 770 , Sao Paulo , br

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Service
Food Quality
Cons:
Cleanliness Issues
Elevator Problems

Categories

Cleanliness
7.44
Reports of dirty air conditioning and poor condition of towels.
Service
8.91
Most reviews highlight the helpfulness and friendliness of staff.
Location
8.95
Consistently noted as perfect with nearby amenities.
Room Quality
7.4
Issues reported with room maintenance and comfort.
Amenities
7.93
Wi-fi and elevator problems noted, but breakfast is appreciated.
Value for Money
8.39
Good value highlighted despite some issues.
Food and Beverage
8.94
Breakfast is frequently praised as excellent.
Overall Experience
8.41
Generally a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:30

Property Description

Modern Rooms with All Amenities - Experience comfort and convenience in our modern rooms equipped with air conditioning, minibar, and cable TV.

Versatile Convention Facilities - Host your events seamlessly in our 6 convention facilities with a capacity of up to 800 people, perfect for conferences, meetings, or special occasions.

Prime City Centre Location - Explore São Paulo with ease as our hotel is centrally located near República Square, Praça da República, and Sao Bento subway stations, surrounded by theatres, restaurants, and bars.

Book now to secure your stay at DELPLAZA Excelsior São Paulo - By Monreale and make the most of your visit to this vibrant city.

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than the parents, it will be necessary to present a written authorization for the minor to check into the hotel. This authorization must be notarized and signed by both parents. All minors under 18 must also present a valid photo ID that proves their identity and that of their parents. It must be presented even if the minor is accompanied by his parents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 3981 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.41
M
Márcio Gomes • extended_group • br
8
2026-05-09 • via Nuitee
A
Alessandra • couple • br
10
2026-05-09 • via Nuitee
L
Luis • couple • co
8
Todo muy bien
Pros:

Estaba todo muy ordenado y limpio

Cons:

La zona es un poco complicada la verdad, pero es muy céntrico y eso fue lo que nos gustó

2026-05-08 • via Nuitee
M
Molinari Carvalho • solo_traveller • br
5
Pros:

Do café da manhã

Cons:

A TV não funcionou, Wi-Fi está péssimo

2026-05-08 • via Nuitee
A
Andrade • extended_group • ec
8
2026-05-08 • via Nuitee
A
Antônio Carlos • solo_traveller • br
7
De um modo geral excelente.
Pros:

O atendimento e fincionários são excepcionais.

Cons:

De uma recepcionista no turno da noite (comportamento fora do padrão do hotel) que não deu a devida atenção a um problema reclamado, talvez por ser horáio de janta dos demais colegas.

2026-05-08 • via Nuitee
M
Martinez Dos Santos • couple • br
2
Cons:

Sem dúvidas a pior experiência com hotéis que já tivemos em São Paulo. Pagamos um valor um pouco acima do que costumeiramente, pois ficamos interessados na banheira. Das três diárias, ficamos sem acesso a água fria para regular a temperatura a partir da tarde do segundo dia. Ligamos na recepção e ninguém atendeu. Isso às 20h. Depois que chegamos às 3h da manhã, ainda não tinha água. No último dia, reclamamos antes de tomarmos café - aproximadamente 9h30 - e fomos embora perto das 13h sem conseguirmos tomar banho para viajar. Um verdadeiro absurdo. Além disso, UM elevador para comportar mais de 20 andares. Houve momentos em que esperamos mais de 20 minutos para conseguir chegar ao andar desejado. Francamente, esperávamos pelo menos um voucher ou cortesia, O MÍNIMO. Não recomendo de maneira alguma.

2026-05-08 • via Nuitee
M
MARIA • solo_traveller • br
10
Excelente
Pros:

O conjunto

Cons:

De uma recepcionista

2026-05-08 • via Nuitee
G
Gilardo • extended_group • br
8
Precisa inovar
Cons:

Elevadores

2026-05-08 • via Nuitee
J
João Edson • couple • br
10
2026-05-07 • via Nuitee
M
Marcia Andrade De Souza Almeida • solo_traveller • br
10
2026-05-07 • via Nuitee
C
Claudemir • solo_traveller • br
7
Cons:

Os 2 elevadores disponíveis não era suficiente para a demanda....a modernização do que estava parado....não pode demorar....causa muito transtorno.

2026-05-07 • via Nuitee
C
Claudia • solo_traveller • de
8
2026-05-07 • via Nuitee
R
RODOLFO • solo_traveller • br
10
2026-05-07 • via Nuitee
R
Ricardo • solo_traveller • br
7
2026-05-06 • via Nuitee
I
Izabela • solo_traveller • br
8
Pros:

Gostei do quarto, confortável, banheiro ok, vista linda e funcionários solícitos e queridos.

Cons:

O elevador estava com problemas, então levava muito tempo pra chegar, e como estava no 18° andar, era inviável utilizar às escadas.

2026-05-06 • via Nuitee
E
Everton • family_with_children • br
10
2026-05-05 • via Nuitee
R
Rosario • solo_traveller • br
8
Pros:

Do quarto

Cons:

Do banheiro, da localização

2026-05-05 • via Nuitee
A
ANDERSON • solo_traveller • br
8
2026-05-05 • via Nuitee
R
Rita Adriana • solo_traveller • br
10
90.00
Pros:

Excelente localização, café da manhã maravilhoso, segurança muito boa pois conta com segurança 24hs na portaria. Região também com policiamento ostensivo o que deixa mais seguro ainda. Lancherias e mercado próximo pra quem prefere comprar algo pra levar para o quarto pra economizar é muito bom.
Os quartos são bem espaços e silencioso, roupas de camas bem cheirosas.

Cons:

Demora dos elevadores, oscilação da Internet acho que devido a muitos hóspedes no hotel.

2026-05-05 • via Nuitee