Staybridge Suites Amarillo Western Crossing by IHG

Hotels
•
Staybridge Suites
7.8 (241 reviews)
36 Western Plaza Drive , Amarillo , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Comfortable room
Cons:
Cleanliness issues
Inconsistent amenities
Room quality concerns

Categories

Cleanliness
6.91
Several mentions of cleanliness issues, including mold and stains.
Service
8.88
Most mentions of service were positive, especially from staff.
Location
8.92
Good location mentioned multiple times in reviews.
Room Quality
6.87
Mixed feelings about room condition; some issues noted.
Amenities
7.4
Some amenities were lacking or malfunctioning.
Value for Money
7.86
Fair value given the mixed reviews on room and amenities.
Food and Beverage
7.41
Some reviews highlight good food, but one mentioned burnt breakfast.
Overall Experience
8.18
Overall a satisfactory stay with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:33

Property Description

Welcome to Staybridge Suites Amarillo Western Crossing!

Convenient Location: Situated just off Interstate 40 in Amarillo, our hotel offers easy access to the Western Crossing shopping centre and is only 3 miles away from Amarillo.

Comfortable Accommodations: Each room features free Wi-Fi, a cable TV, and ironing facilities to ensure a relaxing stay for our guests.

Exceptional Service: Enjoy our 24-hour reception and take advantage of the free parking during your visit to Staybridge Suites Amarillo Western Crossing.

Book now to experience the perfect blend of convenience and comfort at Staybridge Suites Amarillo Western Crossing!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 241 reviews
Cleanliness: 6.91
Service: 8.88
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.18
M
Maria • extended_group • ca
5
Was ok probably won’t be back
Pros:

Friendly staff and the variety of fruit at the breakfast was great!

Cons:

Room was run down, furnishings were old looking and smelled like urine. Understandable that it was a pet friendly place but it is not very clean

2026-03-28 • via Nuitee
J
Jeremy • family_with_children • us
4
2026-03-23 • via Nuitee
H
Hernandez • extended_group • us
10
2026-03-22 • via Nuitee
J
Jennifer • couple • us
8
Was good place to stay while traveling with small dogs
Pros:

Room was quiet and clean and large

Cons:

Pet relief area gross

2026-02-23 • via Nuitee
R
Robert • couple • us
9
Pros:

Breakfast

2026-01-19 • via Nuitee
L
Laura • couple • us
8
Great value! Loved the large room and yummy breakfast. Close to many restaurants. We would come again!
Pros:

huge room, very clean, cold AC, quiet hotel, nice bathroom, friendly staff, enjoyed the courtyard

Cons:

AC was loud, trash bag in hall by elevator when we arrived until we left

2026-01-19 • via Nuitee
M
Mary • family_with_children • us
8
Bed were comfy and stay was alright.
Pros:

I always like the big family suite with the kitchen and the pool/hot tub/ breakfast.

Cons:

The 2nd floor hallway smelled like dog and the room wasnt as clean as usual, there were food crumbs on the kitchen counter and bathroom toilet ran 24/7.

2026-01-19 • via Nuitee
G
Gloria • family_with_children • us
9
Was a great stay
Pros:

Great breakfast and nice room. Really liked having several outlets to charge electronics.

2026-01-19 • via Nuitee
J
Jonathan • solo_traveller • us
4
2026-01-19 • via Nuitee
C
Colleen • family_with_children • us
10
2025-12-18 • via Nuitee
J
JoEllen • couple • us
10
We had a wonderful stay that allowed us to thoroughly rest for our next day of travel.
Pros:

Perfect location. Comfortable, quiet, & convenient room. The evening meal & breakfast meal were delicious.

Cons:

I found nothing that I didn’t like.

2025-11-26 • via Nuitee
C
Claudia • extended_group • us
8
2025-11-18 • via Nuitee
K
Kelly • family_with_children • us
7
2025-10-08 • via Nuitee
D
Desirae • couple • us
8
2025-10-05 • via Nuitee
J
John
8
Pros:

The room was okay, there were some issues, the furniture had a lot of surface wear, the bed had pieces broken on the end. I noticed some mold in the shower and there were stains on the carpet and the desk chair.
There was a problem with the hotel Wi-Fi, it would work at times and then stop, other times, you couldn't connect at all. The kitchen sink wasn't maintained and it overflowed. This down to the waste disposal being disconnected and the overlow bin not being emptied.

2025-09-23 • via Nuitee
G
Glenda • family
10
Pros:

Staff was Excellent & breakfast was delicious.

2025-09-23 • via Nuitee
Z
zana
10
Pros:

Great

2025-09-21 • via Nuitee
L
Lynne
8
Good location close to the freeway and restaurants
Pros:

Clean room, helpful staff, good breakfast. We only stayed one night as we were driving cross country. Good location close to several restaurants and easy freeway access.

2025-09-21 • via Nuitee
E
Edith
10
Pros:

The receptionists name misty she did a austanding job thank you.

2025-09-18 • via Nuitee
G
Gen
10
Pros:

The guest laundry only had one working washer and dryer. The other appliances were out of order. I was unable to complete any laundry as expected during this leg of my trip. I needed to wait until my next stop to do laundry.

2025-09-14 • via Nuitee