Hotel Säntis - Genuss & Tradition

Hotels
8.9 (230 reviews)
Landsgemeindeplatz 3 , Appenzell , ch

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Parking fees
Breakfast quality issues
Cleanliness concerns

Categories

Cleanliness
8.04
Some guests mentioned cleanliness issues, particularly with the sofa and overall condition of the room.
Service
9.51
Staff were frequently described as friendly, welcoming, and providing good service.
Location
9.55
Guests praised the hotel for its excellent location in the middle of town, allowing for easy access to attractions.
Room Quality
9
Rooms were generally described as comfortable and well appointed, although there were mentions of missing amenities like air conditioning.
Amenities
8.53
While some amenities received praise, there were issues noted with parking fees and breakfast offerings.
Value for Money
7.99
Some guests felt that the prices did not match the quality of experience, especially regarding breakfast.
Food and Beverage
9.04
The restaurant received high praise for dinner and overall quality, but breakfast could be improved.
Overall Experience
9.51
Guests generally had a very positive experience, considering returning and recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:31

Property Description

Magnificent Mountain View

Gastronomic Delights: Indulge in our light and wholesome cuisine, complemented by a popular wine list and local specialties in our cosy "Landsgmend-Stobe".

Relaxing Retreat: Unwind in rooms equipped with work desks, safes, and TVs, along with private bathrooms. Enjoy the extensive spa and seminar facilities for a rejuvenating stay.

Immerse yourself in the beauty of Appenzell, pampered by the Heeb family after your outdoor adventures. Explore unique shops near the hotel for a memorable experience.

Book now for an unforgettable stay at Romantik Hotel Säntis!

Important information:

Please note that when checking in with dogs, an extra fee of CHF 15.00 per night appliesPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.9
Based on 230 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 9
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 9.51
K
Karin • family_with_children • gr
7
Gut - aber Zimmer unerträglich heiss.
Pros:

Lage, Frühstück sowie Freundlichkeit des Personals und Frühstück top.

Cons:

4 plus Sterne aber keine Klimaanlage - in den Zimmern hatte es über 30 Grad mit sehr viel direkter Sonneneinstrahlung. Da man nicht querlüften kann, auch nicht über den Gang, blieb es auch über Nacht und über Tage extrem heiss und unangenehm in den Zimmern.
Zu diesem Preis darf man erwarten, angenehm zu schlafen.

Das Hotel wirbt explizit mit Parkplätzen. Beim Aufenthalt stellt man dann fest, dass es in der Nähe eine Tiefgarage gibt, die 25 CHF/Nacht kostet.....das fanden wir irreführend.

2026-08-28 • via Nuitee
B
Benoit • solo_traveller • be
10
Good
Pros:

Excellent location in the city center of Appenzell.
Very kind and helpful staff.
Good restaurant.
Beautiful breakfast room

Cons:

-

2026-08-27 • via Nuitee
S
Sonia • couple • ch
7
2026-08-26 • via Nuitee
D
Dettinger • solo_traveller • ch
9
2026-08-26 • via Nuitee
G
George Molin • solo_traveller • fr
10
2026-08-25 • via Nuitee
A
Andrii • couple • ae
10
The best our 3 nights in the region. Hotel staff, especially waitresses very positive and friendly people. Big respect t
2026-08-23 • via Nuitee
K
Karl • solo_traveller • ch
10
Super
2026-08-15 • via Nuitee
C
Claire • family_with_children • ch
8
2026-08-14 • via Nuitee
A
Adel • solo_traveller • ae
8
Pros:

The service was great and the staff were very helpful and kind.

Cons:

One thing need to improve that to find alternative solution for air conditioner A/C in wearm period.

2026-08-13 • via Nuitee
P
Patrick • couple • lu
8
2026-08-13 • via Nuitee
H
Harri • couple • ch
9
Pros:

Der Stil des Hotels. Die Einrichtung und die Lage. Zudem das reichhaltige Frühstück.

2026-08-05 • via Nuitee
H
Hao • couple • cn
10
Beautiful town
Pros:

Building and location

Cons:

No

2026-08-04 • via Nuitee
C
Christoph • couple • ch
10
Perfekter Kuzaufenthalt!
Pros:

Überall sehr freundliches Personal. Hotel-Essen und Frühstück.

2026-08-04 • via Nuitee
J
Joel • couple • ch
10
Il personale della recezione e camere veramente gentilissimi ed efficienti
Pros:

tutto

2026-08-04 • via Nuitee
P
patrick • solo_traveller • fr
9
2026-08-03 • via Nuitee
P
Peter • solo_traveller • ch
6
2026-08-02 • via Nuitee
E
Enrico • solo_traveller • us
10
2026-07-25 • via Nuitee
F
Franziska • family_with_children • ch
9
Toll
Pros:

Lage, Freundlichkeit, Sauberkeit

2026-07-22 • via Nuitee
N
Nicola • couple • gb
7
Lovely traditional hotel but noisy!
Pros:

Centre of town with good parking. Lovely staff, traditional hotel. Powerful shower

Cons:

So noisy! If your a light sleeper ask for a room at the back of the hotel where it might be a little quieter. Our room at the front was noisy- the church bells are ridiculous especially at 6 in the morning when they go on forever!
Bed was way too soft for my liking and room was hot even with all windows open
Average breakfast

2026-07-21 • via Nuitee
R
Rafiq • couple • ae
6
2026-07-19 • via Nuitee