Hotel Astoria

Hotels
8.9 (389 reviews)
Steinmattstrasse 32 , Zermatt , CH
+41 27 967 52 22

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness issues
Old-fashioned rooms

Categories

Cleanliness
8.36
Some reviews indicated that the floor cleaning could be better.
Service
9.33
Multiple reviews highlighted the helpful and friendly staff.
Location
9.37
The hotel is conveniently located near attractions and offers beautiful views.
Room Quality
8.32
Some rooms were noted as old-fashioned, but overall clean and comfortable.
Amenities
8.85
The wellness area was appreciated; however, some furniture was found outdated.
Value for Money
9.31
Guests felt the price was reasonable for the quality of services received.
Food and Beverage
8.86
Breakfast received positive remarks, though it varied in opinion.
Overall Experience
8.83
The overall feedback was positive with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Stay in the Heart of Zermatt

Spacious Rooms and Free WiFi: Enjoy the comfort of our spacious rooms and stay connected with complimentary WiFi during your stay.

Wellness Area Access: Relax and rejuvenate in our wellness area available for a surcharge, perfect for unwinding after a day of exploring Zermatt.

Convenient Location: With Zermatt Train Station and Klein-Matterhorn Cable Car just a 10-minute walk away, and a bus stop around the corner, our hotel offers easy access to key attractions and transportation.

Experience special gala dinners during festive seasons and explore the lively bar, supermarket, bakery, and more right next to the hotel. Book now for a memorable stay at Hotel Astoria.

Important information:

Please note that Zermatt is a car-free village. Guests can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.9
Based on 389 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
J
JUNYU • solo_traveller • cn
10
2026-10-31 • via Nuitee
H
Hubertus • couple • de
8
Wie erwartet
Pros:

Zentrale Lage
Freundliches Personal beim Frühstück

2026-10-31 • via Nuitee
A
Amândio • solo_traveller • pt
8
Pros:

Sehr freundliche mitarbeiter. Hotel gut gelegen

2026-10-30 • via Nuitee
D
Domonkos • solo_traveller • de
10
2026-10-30 • via Nuitee
N
Nina • solo_traveller • au
10
2026-10-29 • via Nuitee
P
Profe218 • couple • us
10
2026-10-29 • via Nuitee
A
AndreyAfanasyev • family_with_children • ru
9
2026-10-26 • via Nuitee
J
Jean-Pierre • couple • fr
9
très satisfait
Pros:

ambiance d'un chalet
à courte distance à pied de la gare; possibilité aussi d'utiliser bus gratuit

Cons:

c'est toujours cher en Suisse pour des francais que nous sommes, cependant un des moins chers de zermatt

2026-10-25 • via Nuitee
R
Richard • family_with_children • gb
10
Pros:

Great location. Room 302 has an amazing view of the Matterhorn from the Balcony and traditional chalet styling.
Great breakfast with plenty of choice.

Cons:

Nothing comes to mind

2026-10-23 • via Nuitee
K
Kai • solo_traveller • ch
8
2026-10-22 • via Nuitee
P
Patrick • solo_traveller • ch
9
Hat alles gepasst.
Pros:

Ausgezeichnete Lage. Gutes Frühstück. Nettes Personal.

2026-10-21 • via Nuitee
F
Frederic • couple • ca
8
very good place overall. I would recommend it.
Pros:

Friendly staff who upgraded us given the quiet season.

Cons:

Breakfast was ok but not wonderful. Very little selection.

2026-10-20 • via Nuitee
M
Michael • couple • ca
10
Great view of the Matthorn from our room
Pros:

The room was spacious and beautifully designed. We had a huge balcony with a wonderful view of the Matterhorn. Breakfast and the staff were great.

Cons:

The room safes were not very useful for electronics - laptops, iPads etc

2026-10-18 • via Nuitee
R
Rudolf • couple • ch
8
Ziemlich Old Fashion, aber äusserst gepflegt. Wer dies liebt, wird hier sehr zufrieden sein.
Pros:

Sehr gute Lage in Zermatt. Preis/Leistung stimmt.

Cons:

Nichts

2026-10-18 • via Nuitee
P
Patrick • couple • it
8
Es hat uns gefallen und würden gerne wieder Ihre Dienste in Anspruch nehemn
Pros:

Das Zimmer war schön geräumig, mit Balkon, Sitzgelegenheiten und Sicht auf das Matterhorn.
Das Frühstück war gut und reichlich. die Lage ist ruhig, etwas abseits vom Hauptstrassen-Trubel,
doch feine Ess-Möglichkeiten schnell zu Fuss erreichbar.

Cons:

Zum Wasserkocher wäre noch etwas Teebeutel und Kaffee hilfreich gewesen, bei frühem Aufstehen.

2026-10-16 • via Nuitee
M
Monique • couple • lu
8
Ein sauberes Hotel mit freundlichem Personal und einem guten Preis-Leistungs-Verhältnis. Besonders positiv ist, dass vie
Pros:

Die Lage, das Frühstück, freundliches Personal

Cons:

Es ist ein älteres Hotel, müsste irgendwann ein bisschen restauriert werden

2026-10-14 • via Nuitee
W
wolfi • solo_traveller • at
6
2026-10-14 • via Nuitee
S
Séverine • couple • ch
10
Wow
Pros:

La grandeur de la chambre était incroyable, avec balcon d'où on pouvait voir le Cervin ! Zone piétonne et hôtel bien centré.

Cons:

Rien.

2026-10-13 • via Nuitee
P
Pierre • solo_traveller • ca
10
2026-10-13 • via Nuitee
E
EL • solo_traveller • ch
7
2026-10-10 • via Nuitee