Hotel Astoria

Hotels
8.9 (344 reviews)
Steinmattstrasse 32 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness issues
Old-fashioned rooms

Categories

Cleanliness
8.36
Some reviews indicated that the floor cleaning could be better.
Service
9.33
Multiple reviews highlighted the helpful and friendly staff.
Location
9.37
The hotel is conveniently located near attractions and offers beautiful views.
Room Quality
8.32
Some rooms were noted as old-fashioned, but overall clean and comfortable.
Amenities
8.85
The wellness area was appreciated; however, some furniture was found outdated.
Value for Money
9.31
Guests felt the price was reasonable for the quality of services received.
Food and Beverage
8.86
Breakfast received positive remarks, though it varied in opinion.
Overall Experience
8.83
The overall feedback was positive with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Stay in the Heart of Zermatt

Spacious Rooms and Free WiFi: Enjoy the comfort of our spacious rooms and stay connected with complimentary WiFi during your stay.

Wellness Area Access: Relax and rejuvenate in our wellness area available for a surcharge, perfect for unwinding after a day of exploring Zermatt.

Convenient Location: With Zermatt Train Station and Klein-Matterhorn Cable Car just a 10-minute walk away, and a bus stop around the corner, our hotel offers easy access to key attractions and transportation.

Experience special gala dinners during festive seasons and explore the lively bar, supermarket, bakery, and more right next to the hotel. Book now for a memorable stay at Hotel Astoria.

Important information:

Please note that Zermatt is a car-free village. Guests can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for CHF 15 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.9
Based on 344 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
O
Oliver • couple • de
9
Pros:

Gute Lage

Cons:

Leider etwas in die Jahre gekommen

2026-07-18 • via Nuitee
G
Grégoire • solo_traveller • ch
3
À ne pas refaire
Pros:

Le déjeuner

Cons:

Chambre-prison sans aucun espace sinon le lit
Douche étroite, pas de lavette pour se frotter, un chauffe eau mais sans même un sachet de thé
Heure du déjeuner trop tardif (7h30) si on veut partir randonner de bonne heure, faut avancer à 7h
Il a fallu négocier pour pouvoir prendre une douche de retour de randonnée le jour du départ

2026-07-15 • via Nuitee
C
Claudia • solo_traveller • de
10
Pros:

Nos tocó habitación con vista a la montaña

2026-07-15 • via Nuitee
D
Danilo • couple • ch
10
2026-07-15 • via Nuitee
M
Myriam • solo_traveller • ca
9
Pros:

Super bien placé au centre de Zermatt, facile d'accès. Très belle vue du Cervin à partir du balcon. Petit frigo. Petit déjeuner agréable.

Cons:

Pas de pantoufle ni de robe de chambre disponible dans la chambre pour aller au spa. Il n'y avait pas de fer à repasser.

2026-07-14 • via Nuitee
M
Mihaela • couple • gb
10
Great location, staff was lovely
Pros:

Great location, staff was lovely and helpful.

2026-07-13 • via Nuitee
R
Renato • couple • ch
9
2026-07-13 • via Nuitee
P
Pilar • solo_traveller • ch
9
Pros:

El hotel tiene mucho encanto y el personal es muy agradable.

2026-07-11 • via Nuitee
E
Enrico • couple • ch
8
Zermatt ist eine Reise wert.
Pros:

Aussicht aufs Matterhorn.
Grösse vom Zimmer.

Cons:

Teppich vom Zimmer sollte entfernt werden.

2026-07-09 • via Nuitee
M
Martin • extended_group • cz
9
2026-07-07 • via Nuitee
P
Patrick • family_with_children • ch
8
2026-07-06 • via Nuitee
H
Hana • family_with_children • ch
9
Old Swiss feel, modern comfort!
Pros:

The rooms and balconies were great!! Old style and decor but it was charming and really clean and comfortable. Great staff!! Good elevator to fit the stroller and luggage

Cons:

Breakfast was really minimal

2026-07-06 • via Nuitee
I
Ivan • couple • ch
9
Pros:

Chambre propre et très spacieuse, Literie d'excellente qualité, petit-dejeuner en buffet avec beaucoup de choix. Personnel très sympathique.

2026-07-04 • via Nuitee
X
Xinyao • couple • gb
10
2026-07-04 • via Nuitee
D
Dennis • couple • ch
7
2026-07-03 • via Nuitee
J
Janita • couple • lv
8
2026-07-03 • via Nuitee
B
Beata • couple • us
10
A wonderful stay
Pros:

Wonderful experience, a well maintained and charming place. Will definitely come back.

Cons:

No negatives

2026-06-30 • via Nuitee
M
Mufrad • family_with_children • ch
9
2026-06-30 • via Nuitee
A
Adnan • family_with_children • pk
9
Pros:

The hotel was great it had a very cozy vibe to it . The beds were comfortable and the breakfast was great . Overall a lovely stay !

2026-06-27 • via Nuitee
A
Andrea • couple • us
8
Great location, 10 min from train station
Pros:

The location was central with restaurants and bakery next door. The breakfast was good and served until 10 which we appreciated.

Cons:

Since it is in the middle of town it is quite noisy until 10:30 or 11 pm and then again at 7 am. That didn’t bother us too much but may bother some people.

2026-06-27 • via Nuitee