Hotel Astoria

Hotels
8.9 (289 reviews)
Steinmattstrasse 32 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Sauna
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness issues
Old-fashioned rooms

Categories

Cleanliness
8.36
Some reviews indicated that the floor cleaning could be better.
Service
9.33
Multiple reviews highlighted the helpful and friendly staff.
Location
9.37
The hotel is conveniently located near attractions and offers beautiful views.
Room Quality
8.32
Some rooms were noted as old-fashioned, but overall clean and comfortable.
Amenities
8.85
The wellness area was appreciated; however, some furniture was found outdated.
Value for Money
9.31
Guests felt the price was reasonable for the quality of services received.
Food and Beverage
8.86
Breakfast received positive remarks, though it varied in opinion.
Overall Experience
8.83
The overall feedback was positive with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Luxurious Stay in the Heart of Zermatt

Spacious Rooms and Free WiFi: Enjoy the comfort of our spacious rooms and stay connected with complimentary WiFi during your stay.

Wellness Area Access: Relax and rejuvenate in our wellness area available for a surcharge, perfect for unwinding after a day of exploring Zermatt.

Convenient Location: With Zermatt Train Station and Klein-Matterhorn Cable Car just a 10-minute walk away, and a bus stop around the corner, our hotel offers easy access to key attractions and transportation.

Experience special gala dinners during festive seasons and explore the lively bar, supermarket, bakery, and more right next to the hotel. Book now for a memorable stay at Hotel Astoria.

Important information:

Please note that Zermatt is a car-free village. Guests can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for CHF 15 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.9
Based on 289 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
R
Roland • family_with_children • ch
8
sehr gute Preis-Leistung, toller Wellnessbereich
Pros:

Der Wellnessbereich ist super!

Cons:

-

2026-04-11 • via Nuitee
A
alcatr26 • solo_traveller • ch
10
Pros:

The room was big and beautiful with a great view of Zermatt. The breakfast was delicious!

2026-04-11 • via Nuitee
B
Barbara • solo_traveller • ch
8
Gerne wieder - familiäre Atmosphäre und schöne Aussicht
Pros:

Ich hatte einen Unfall und brauchte Ruhe . Ich wurde sehr gut "umsorgt" - Danke!

Cons:

Die Tür vom Bad klemmt 😔 aber das wird in Ordnung gebracht

2026-04-10 • via Nuitee
M
Michèle • couple • ch
8
Pros:

Praktisch

Cons:

Etwas in die Jahre gekommen

2026-04-10 • via Nuitee
M
Mahler • solo_traveller • us
10
2026-04-10 • via Nuitee
C
Christine • family_with_children • ch
8
Jolie vue
Pros:

Chambre spacieuse avec balcon et vue sur le Cervin. Propreté irréprochable.

Cons:

L insonorisation entre les chambres, la chambre voisine fut très bruyante.

2026-04-09 • via Nuitee
O
Olga • solo_traveller • ch
9
2026-04-08 • via Nuitee
M
Marc • couple • ch
8
Bel hôtel très bien situé
Pros:

Très propre et plutôt bien placé (10 minutes à pieds de la gare).
Literie confortable, chambre spacieuse.
Aucune nuisance sonore car notre balcon donnait à l'arrière du bâtiment donc pas dérangés du tout par les bruits de la rue.
Buffet du petit déjeuner assez varié.

Cons:

Hôtel avec une atmosphère désuète, un peu vintage. Mériterait un petit rafraîchissement au niveau des sanitaires.

2026-04-07 • via Nuitee
J
Jan • family_with_children • ch
9
Pros:

Schokoeier zu Ostern

2026-04-07 • via Nuitee
Z
ZHUOQIAN • family_with_children • cn
10
Pros:

The room is comfortable.
The staffs are kind.
The breakfast is nice.

Cons:

It was a bit noisy at night because it was close to a bar, but we were tired from skiing and it didn't bother us at all. Plus, the hotel thoughtfully provided earplugs.

2026-04-06 • via Nuitee
O
OlofHj • solo_traveller • ch
9
Spacious old rooms and friendly staff
Pros:

Spacious rooms. The staff at breakfast and in the morning were very caring and friendly. The location is walking distance to station and the busy center.

Cons:

The rooms are a bit out-dated, but this is more than enough offset by the room size. The nearby bar wasn't as loud as I thought and didn't bother me at all.

2026-04-05 • via Nuitee
P
Paulette • extended_group • ch
9
2026-04-05 • via Nuitee
R
Roland • solo_traveller • de
8
Immer noch schön
Pros:

Netter Empfang

Cons:

Das Bett

2026-04-03 • via Nuitee
C
Caroline • family_with_children • gb
10
2026-04-03 • via Nuitee
D
Daniel • solo_traveller • it
10
2026-04-01 • via Nuitee
A
Anton • couple • us
10
2026-04-01 • via Nuitee
C
Charlène • couple • ch
6
2026-03-31 • via Nuitee
A
Aline • couple • ch
8
gut gelegenes Hotel in Zermatt
Pros:

sehr zentral, sauber, freundliche Mitarbeitende, grosses Zimmer

Cons:

Möblierung könnte modernisiert werden

2026-03-31 • via Nuitee
E
Eliete • solo_traveller • ch
10
2026-03-30 • via Nuitee
R
Ryan • solo_traveller • gb
10
Pros:

Perfect stay, great location in zermatt. Friendly staff. Facilities has had money spent on them.

2026-03-30 • via Nuitee