Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Excellent location
Good amenities
Delicious breakfast
Cons:
Slow WiFi
Check-in timing issues

Categories

Cleanliness
9.08
Reviews consistently mention clean rooms.
Service
9.05
Staff are described as friendly and helpful.
Location
9.09
Multiple reviews highlight excellent proximity to attractions and stations.
Room Quality
9.04
Rooms are noted for being clean, spacious, and well-designed.
Amenities
8.57
Amenities are good, but WiFi performance has been criticized.
Value for Money
9.03
Guests feel that they received good value considering the overall quality.
Food and Beverage
9.08
Breakfast and dining options receive positive mentions.
Overall Experience
9.05
Overall, the experience has been highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:17

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 65 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2434 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
L
Laura • couple • gb
9
2026-03-27 • via Nuitee
E
eric • couple • fr
8
Une belle adresse à Zermatt
Pros:

Très bon emplacement et bon rapport qualité prix

2026-03-27 • via Nuitee
K
Kärki-Lindqvist • couple • fi
8
2026-03-27 • via Nuitee
P
Peter • couple • us
10
Excellent hotel in central Zermatt. Very quiet
Pros:

Great location, quiet

Cons:

Nothing

2026-03-27 • via Nuitee
A
Anouk • couple • nl
8
Pros:

Locatie is perfect, om de hoek bij de treinstations.
Kamer was netjes, badkamer ook.
Leuke en gezellige bar en goed ontbijt.

Cons:

Prijs is stevig, maar logisch voor Zermatt.

2026-03-24 • via Nuitee
M
MG • family_with_children • tr
9
Merkezi konum,temiz ve rahat oda,güleryüzlü personel.Harika yemek çeşitleri.
Pros:

Tren İstasyon ve telefrik aktarma duraklarına yürüme mesafesinde,alışveriş caddesine yakın çok merkezi konumda.Kaldığımız oda rahat ve temizdi,balkonlu olması ayrıca güzeldi,personel ilgili ve güleryüzlüydü.Sabah kahvaltı çeşitli ve güzeldi.Öğeden sonra saat beş de çay kahve kek ikramı vardı.Akşam alacarte menü güzel ve lezzetli.Genel olarak memnun kaldık.

2026-03-23 • via Nuitee
C
Carina • solo_traveller • de
10
2026-03-23 • via Nuitee
T
Tintori Angeli • couple • ch
9
2026-03-22 • via Nuitee
S
Sandra • couple • au
9
Our second stay! Would rebook without hesitation
Pros:

Great room. Fabulous breakfast with friendly wait staff. Perfect location: quiet but close to main street and easy walk to train station with luggage

Cons:

Would love sauna hot tub style facilities

2026-03-22 • via Nuitee
P
Peter • couple • ch
10
2026-03-21 • via Nuitee
L
Luthovia • family_with_children • ch
9
Top Preis/Leistung für Zermatt
Pros:

Super Lage, sehr nahe beim Bahnhof und doch ruhig. Sehr freundliche Mitarbeiterin an der Rezeption. Alles sauber und gepflegt.

Cons:

Das Frühstück hat unsere Erwartungen nicht erfüllt.

2026-03-20 • via Nuitee
V
Vladimir • couple • ro
10
2026-03-20 • via Nuitee
Y
Yvonne • couple • ch
7
Preis/Leistung sehr gut und Standort sehr zentral.
Pros:

Super Lage nahe beim Bahnhof. Zimmer schön gross und Betten gross und bequem. Personal sehr freundlich und hilfsbereit. Essen im Restaurant sehr gut. Frühstücksbuffet reichlich.

Cons:

Nichts

2026-03-19 • via Nuitee
M
Michael • family_with_children • ch
8
für Zermatt eine top Lage mit gutem Preis-Leistungsverhältnis
Pros:

super Lage, ansprechende Zimmer mit einem Mix aus Holz und Moderne, reichhaltiges Frühstück, hilfsbereites und freundliches Personal

Cons:

Badezimmer: nur für Personen bis 175cm geeignet bezüglich Dachschräge im Bad / Duschkabine ist leider nicht dicht und somit ein nasses Badezimmer

2026-03-19 • via Nuitee
D
Duay • couple • ch
10
2026-03-19 • via Nuitee
R
Ronny • extended_group • ch
9
Super Preis-Leistungsverhältnis
Pros:

Sehr gute Lage. Top Frühstücksauswahl (bis 11:00) und freundliches Personal. Sauber!

2026-03-17 • via Nuitee
S
Sandra • couple • bg
10
Pros:

Super Location

2026-03-16 • via Nuitee
J
Jean-Claude • family_with_children • ch
9
2026-03-16 • via Nuitee
C
Christopher • extended_group • us
9
Excellent accessibility, comfort and value! Highly recommend!
Pros:

Location, breakfast, comfort, value, and friendly staff.

Cons:

The ski/snowboard room. It was cramped and open to everybody. Not what I expected to walk in to! Was hoping for a larger space and private storage.

2026-03-15 • via Nuitee
A
Adela • family_with_children • ch
10
2026-03-12 • via Nuitee