Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Excellent location
Good amenities
Delicious breakfast
Cons:
Slow WiFi
Check-in timing issues

Categories

Cleanliness
9.08
Reviews consistently mention clean rooms.
Service
9.05
Staff are described as friendly and helpful.
Location
9.09
Multiple reviews highlight excellent proximity to attractions and stations.
Room Quality
9.04
Rooms are noted for being clean, spacious, and well-designed.
Amenities
8.57
Amenities are good, but WiFi performance has been criticized.
Value for Money
9.03
Guests feel that they received good value considering the overall quality.
Food and Beverage
9.08
Breakfast and dining options receive positive mentions.
Overall Experience
9.05
Overall, the experience has been highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:17

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9
Based on 2722 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
S
Stephan • couple • ch
7
Pros:

Zimmer war 👍

Cons:

Der Empfang an der Rezeption: Ihr Zimmer ist schon Bezahlt, sie müssen noch die Kurtaxe bezahlen. Kein guten Tag, kein herzlich willkommen nichts. Ist bei mir ganz schräg angekommen.

2026-09-12 • via Nuitee
F
FELIPE F • extended_group • br
9
2026-09-12 • via Nuitee
M
Mariia • solo_traveller • ru
9
2026-09-10 • via Nuitee
R
Robert • couple • us
10
2026-09-09 • via Nuitee
J
Janet • couple • us
10
2026-09-09 • via Nuitee
G
Gianni • couple • ch
9
2026-09-09 • via Nuitee
A
Albert • couple • nl
9
2026-09-09 • via Nuitee
S
Sibylle • solo_traveller • at
9
2026-09-08 • via Nuitee
A
Aliza • solo_traveller • il
8
2026-09-08 • via Nuitee
M
Margherita • solo_traveller • it
10
Pros:

The hotel is very very pretty! It is at short walking distance from the train station. The staff were all very nice, the room sufficiently large and squeaky clean! Recommended!

2026-09-06 • via Nuitee
T
Theubet • solo_traveller • ch
9
Pros:

la proximité de la gare de zermatt a pied en 3 mn est appréciable. le personnel est agréable. la chambre était parfaite nous avons très bien dormi.

Cons:

il manquait un mini bar dans la chambre et ne vous fiez pas au descriptif "vue sur la montagne"....ce n'est est pas forcément le cervin que vous allez voir.....c'était notre cas.

2026-09-05 • via Nuitee
R
Rinay • couple • us
9
2026-09-04 • via Nuitee
R
Reinhard • couple • ch
10
Alles Top - Frühstück vom Feinsten
Pros:

Top Lage nähe Banhof

2026-09-04 • via Nuitee
F
Françoise • couple • ch
10
Magnifique séjour, nous y reviendrons !
Pros:

Chambre très cocooning, très bonne literie
Petit-déjeuner magnifique
Restauration du soir excellente
emplacement top

Cons:

rien

2026-08-31 • via Nuitee
D
Dylan • couple • us
10
2026-08-30 • via Nuitee
C
Claude olivier • couple • ch
8
Parfait à recommander
Pros:

Parfait

2026-08-30 • via Nuitee
Šárka • family_with_children • cz
8
Pros:

Skvělé tiché místo v centru. Výborná snídaně i večeře. Příjemný personál na recepci i u snídaně.

Cons:

Nepříjemná obsluha u večeře.

2026-08-30 • via Nuitee
E
Edward • extended_group • gb
10
Wonderful hotel in great location
Pros:

Great location, clean, friendly staff, uptodate and with good restaurant.

Cons:

Nothing

2026-08-30 • via Nuitee
A
Alexander • couple • fr
10
2026-08-30 • via Nuitee
M
Mingho Tu • couple • au
8
2026-08-28 • via Nuitee