Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Excellent location
Good amenities
Delicious breakfast
Cons:
Slow WiFi
Check-in timing issues

Categories

Cleanliness
9.08
Reviews consistently mention clean rooms.
Service
9.05
Staff are described as friendly and helpful.
Location
9.09
Multiple reviews highlight excellent proximity to attractions and stations.
Room Quality
9.04
Rooms are noted for being clean, spacious, and well-designed.
Amenities
8.57
Amenities are good, but WiFi performance has been criticized.
Value for Money
9.03
Guests feel that they received good value considering the overall quality.
Food and Beverage
9.08
Breakfast and dining options receive positive mentions.
Overall Experience
9.05
Overall, the experience has been highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:17

Property Description

Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.

Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.

Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.

Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!

Important information:

Please note that the spa area is not available in summer.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 65 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2575 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
C
Catherine • family_with_children • us
9
2026-05-30 • via Nuitee
M
Michel.e • solo_traveller • ch
10
2026-05-30 • via Nuitee
R
Ruth • couple • ch
9
2026-05-30 • via Nuitee
S
Shakya • couple • in
10
Pros:

Very near to the railway terminal, and facilities provided were bang for the buck.

Cons:

Nothing.

2026-05-29 • via Nuitee
C
cindy • extended_group • ch
10
2026-05-29 • via Nuitee
K
Kathryn • couple • us
10
2026-05-28 • via Nuitee
S
Synthia • couple • br
10
2026-05-28 • via Nuitee
W
William • couple • us
6
Pros:

Very nice

Cons:

No working WiFi in our room

2026-05-28 • via Nuitee
R
REGIS • solo_traveller • fr
8
Pros:

Proximité de tout!

Cons:

Petit déjeuner basique et peu varié.

2026-05-26 • via Nuitee
S
Stephanie • couple • us
8
2026-05-25 • via Nuitee
L
Lesley • couple • ch
10
2026-05-24 • via Nuitee
H
Hiang • couple • sg
3
Do not stay at the corner rooms if you absolutely need wifi access. The hotels won’t do anything to rectify the problem.
Pros:

Near the Zermatt Station

Cons:

Literally no wifi access in the room. When I complained about that, they send a technician that did nothing to solve the problem.

2026-05-23 • via Nuitee
J
Jana • couple • ch
8
2026-05-22 • via Nuitee
J
Julia • couple • us
9
2026-05-21 • via Nuitee
M
Martina • couple • ch
8
Ottima soluzione nel centro di Zermatt
Pros:

Ottima colazione, posizione centrale comoda per visitare il centro e i dintorni.

2026-05-21 • via Nuitee
M
Mark • couple • ca
10
2026-05-21 • via Nuitee
M
Marconi • couple • br
10
Vale à pena o investimento
Pros:

Localização, conforto e tamanho do quarto, atendimento primoroso dos funcionários e a vista do quarto

Cons:

O cheiro de incenso do quarto foi desnecessário, mas, tem que goste

2026-05-18 • via Nuitee
C
Cassidy • couple • us
9
It was a wonderful time in a lovely hotel which is close to the train station, restaurants and shops
Pros:

The breakfast far exceeded expectations. The staff was exceptionally friendly and professional.

Cons:

As a North American, I was not a fan of the WC seats...

2026-05-18 • via Nuitee
L
Lim • solo_traveller • ch
8
2026-05-17 • via Nuitee
C
Carol • solo_traveller • ph
9
Pros:

The room is clean and pretty nice. 💚

2026-05-16 • via Nuitee