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Facilities
Property facilities
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Free beach shuttle
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Non-smoking rooms
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Sauna
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Packed lunches
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Ski storage
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Hammam
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Allergy-free room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Security alarm
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Key card access
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Ski storage
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Express check-in
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Billiards or pool table
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Free wired internet
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Free beach shuttle
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Internet access
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Housekeeping on request
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Snow sports gear
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Central Location in Zermatt
Hotel Butterfly, BW Signature Collection is nestled in the heart of car-free Zermatt, a mere 250 meters from the Gornergratbahn train station and ski bus stop.
Luxurious Rooms and Dining
Indulge in rooms equipped with flat-screen TVs and private bathrooms. Wake up to delightful continental and buffet breakfast options, and savor a 4-course dinner at the hotel's restaurant.
Relaxing Wellness Area
Unwind in the wellness area offering a Finnish sauna, infra-red cabin, and steam bath. In the summer, pamper yourself with these facilities available upon request.
Book now for an unforgettable stay at Hotel Butterfly, BW Signature Collection in picturesque Zermatt!
Please note that the spa area is not available in summer.
Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 15 years old stay for CHF 65 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
alles ist super!
keine!
Best location! We had 8 people arriving at different times.. just a 5 minute walk around the corner from the train station. Even with fresh snow the morning we departed we had very little trouble walking with our gear and suitcases to the train.
Everything was within a 5-10 minute walk. We saw other places way up a hill. Totally worth paying more to be so conveniently located.
Great friendly staff! The FREE Breakfast was perfect! Multiple coffee machines with a delicious blend! I had cappuccino every day. We rarely ate lunch on the slopes as we loaded up in the morning.
Nice lobby and bar area with music. They had free tea time 4-6 pm… nice cake treats and coffee & tea and FREE water!
We had dinner there two nights… it was excellent!
The single beds were comfortable. We arranged to put the small couch between beds for those sharing rooms and didn’t want to be right next to each other.
Big room to keep ski equipment and boots with warmers.. never had to lug them up to our room.
Having a refrigerator in room would be a great option. Access to coffee machines all day would be extra special.
Radiant heat was hard to control… but that goes with the territory.
It would be nice to have access to bar and lobby area after hours as some people couldn’t sleep due to time change… no other place to hang out past 11:00 pm.
Instalações excelentes, superando muito a média de 3 estrelas. Atendimento tanto na recepção quanto no café/recepção muito educado e prestativo. Destaque para Sandrine, que faz também, e muito bem, a função de guia turístico.
Procurei e não encontrei!!
Super freundlicher Service sowohl im Hotel als auch im Restaurant. Man merkt, dass hier mit Freude gearbeitet wird.
We stayed at Hotel Butterfly, Zermatt for two nights and paid around $780 USD, yet received service that was completely unacceptable.
From arrival, the blonde receptionist (Reneta, I believe) was rude, unwelcoming, and dismissive. No greeting, no explanation of the hotel, no basic courtesy. Despite emailing in advance about the shuttle, none was sent, forcing us to carry four heavy bags uphill. When questioned, her response was a careless “Did you tell us?” — followed by no apology or solution.
We were given a 6th-floor room when the lift only goes to the 5th, with no assistance or instructions. Every interaction with reception was met with attitude, as if guests were a burden.
To make things worse, there was no proper Wi-Fi connectivity at all, which is unacceptable in this day and age - especially at this price point.
Breakfast was mediocre, staff were unfriendly, and the location is nothing special. There is absolutely nothing positive or memorable about this property.
We have traveled across the world and have never encountered hospitality this demeaning. This experience has genuinely tainted our stay, and it is not something we will forget.
I would never recommend this hotel to friends or family - whether in Italy, Switzerland, or anywhere else. Management seriously needs to re-evaluate their staff’s behavior, professionalism, and suitability for guest-facing roles. Guests deserve respect. Basic courtesy is not optional.
A truly disappointing and shameful experience.
Central location, however quiet. Excellent breakfast. Welcoming staff.
Room is great, spacious.
Breakfast is also great, and the staff are very friendly.
The location: very strategic and near to the train station, the hotel is just behind McDonald's, easy to find!
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