Best Western Plus Rio Grande Inn

Hotels
•
Best Western Plus
8.5 (673 reviews)
400 East 2nd Avenue , Durango , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Amazing breakfast
Cons:
Pool cleanliness
Noise from rooms
Double charging issue

Categories

Cleanliness
7.58
The pool area was not clean, which affected the overall perception of cleanliness.
Service
9.05
The staff was friendly and helpful, with recognition of initial reservations.
Location
9.09
The location was perfect, just walking distance from stores and restaurants.
Room Quality
8.04
Rooms were clean and comfortable, though some noise issues were reported.
Amenities
8.07
The pool is great for families, but cleanliness needs to be improved.
Value for Money
8.53
Good value, but confusion over pet deposit affected perception.
Food and Beverage
9.08
The buffet was amazing with great breakfast options.
Overall Experience
8.55
Overall a good experience despite some issues with payment and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:40

Property Description

Indulge in Comfort and Convenience at Best Western Plus Rio Grande Inn

Luxurious Amenities: Enjoy an indoor heated pool, free Wi-Fi, and cable TV with HBO in every room. Unwind with a complimentary cocktail hour and wake up to a delicious continental breakfast.

Spacious Accommodations: Relax in well-equipped guest rooms featuring a microwave, fridge, and coffee maker. Opt for rooms with a sofa bed for extra comfort during your stay.

Fitness and Leisure: Stay active in the gym or unwind in the hot tub. Explore nearby attractions like the Durango & Silverton Narrow Gauge Railroad & Museum just a short walk away.

Experience the perfect blend of relaxation and adventure at Best Western Plus Rio Grande Inn. Book your stay now!

Important information:

Complimentary on-site parking is available for one car per reserved room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 673 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
R
Rosali • family_with_children • us
10
Pros:

Todo

2026-01-28 • via Nuitee
N
Natisha • family_with_children • us
7
2026-01-23 • via Nuitee
J
Jonathan • family_with_children • us
8
Pros:

Great breakfast

2026-01-20 • via Nuitee
P
Patricia • couple • us
9
Pros:

The location and indoor pool/bar are everything. The hotel itself is very cute but rooms could have been cleaner. The room heaters blow directly on one of the beds (literally blowing on your face 2 feet away) and is unavoidable if you want heat (went in December). The extremely old heaters are grossly filled with dust and grime. I spent the entire night hiding my face with a pillow wall and sheets. The other guests in my party told the same stories the next morning so sleeping was hard for everyone in my group. The shower didn’t drain either and all the antique vent things in the bathroom were covered in decades old dust as well. Pretty much if you looked in any corner or crevice of the room it looked to not have been thoroughly cleaned in a long time. The pool was so awesome though and attached to the breakfast/bar. Decent breakfast and free drink vouchers were provided. The front desk staff was very friendly. The breakfast staff for the most part were very friendly accept one burned out woman who was huffing and puffing through the cafeteria walking behind people and muttering to herself (not really to herself) and loudly closing the serving trays when people left them open. It was pretty passive aggressive but you could take your food out by the pool if you didn’t want to hear her. Walking through the town and being so close to the train station was a big bonus and made the downfalls much easier to put aside. The only other complaint is they don’t tell you but your keycard stops working at 11am everyday. That was very annoying since the kids in our party were swimming in the indoor pool and wet but had to walk outside in December to get to the outdoor room which was a quick run for them except we were locked out of our room.

2026-01-20 • via Nuitee
G
German • family_with_children • us
10
2026-01-20 • via Nuitee
J
Jill • extended_group • us
10
2026-01-19 • via Nuitee
D
Doris • solo_traveller • us
8
Very nice facility and close to downtown and train station. I would stay there again
Pros:

Breakfast was good - good choices and tasty. Loved being able to enjoy my complimentary drinks beside the pool after a long day of travel.

Cons:

The check in could have been more efficient. Had to wait longer than expected even though I checked in prior online.

2026-01-19 • via Nuitee
P
Phillip • couple • us
9
2026-01-19 • via Nuitee
M
Martin • family_with_children • de
6
Pros:

Liegt zentral

Cons:

Das Hotel riecht muffig und das Frühstück war äußerst rudimentär

2026-01-19 • via Nuitee
B
Bradley • extended_group • us
9
Pros:

Room was great, enjoyed the indoor pool

2026-01-19 • via Nuitee
J
Jorge • family_with_children • us
10
2026-01-19 • via Nuitee
S
Sarah • extended_group • us
9
2026-01-19 • via Nuitee
R
Rowdy • family_with_children • us
7
Pros:

It was a great location and the hotel was maintained.

Cons:

Food was decent, hospitality was horrible!!! The big guy that appeared to be in control of the room was disrespectful and out of control. We had trouble with our travels arriving @ 3am, and we're late eating that morning. This caused him irritation so he verbally attacked my family ((children: 2 @6, 1 @9). Very disappointed...

2026-01-19 • via Nuitee
N
Nadia Susett • family_with_children • mx
1
Pros:

Todo el concepto del hotel estuvo 10/10 instalaciones y servicios

Cons:

No visualizaron el pago de mi reservación el día que llegamos lo hicimos con mucha anticipación por medio de booking, tuvimos que pagar nuevamente la estancia de dos noches. El personal se portó muy amable, reconocieron la reservación inicial al día siguiente, pero seguimos esperando el rembolso. El doble cobro se nos hizo el 23/dic y ya estamos a 08/enero

2026-01-08 • via Nuitee
M
Marco • couple • us
10
2026-01-06 • via Nuitee
K
Kassandra • extended_group • us
10
Great stay! Will be staying here again in the future!
Pros:

Everyone was friendly and when we needed something they were on top of it!

Cons:

Nothing.

2025-12-31 • via Nuitee
B
Belen • family_with_children • ch
8
Great location, great pool for kids, easy hotel for families
Pros:

We loved the comfort and cleanliness inside of the room. Location is great too! The pool is very nice too.

Cons:

The hotel should not allow people with shoes inside of the pool area. The pool area was not clean and this was the main reason in our opinion. It's a pity because it is a very beautiful pool and kids absolutely love it, so they should put more attention to this. The breakfast area could have brighter lights too. It is very dark there and for eating is better to have more light.

2025-12-30 • via Nuitee
Y
Yvette • couple • us
7
Pros:

Clean and close to everything

Cons:

The room we had was in the pool area and it was VERY loud.

2025-12-29 • via Nuitee
S
Steven • family_with_children • us
3
Cons:

The person on the 3rd floor was jumping around all night long.

2025-12-29 • via Nuitee
F
Francine • extended_group • us
10
It was convenient, love the room away from the inside loved it, hated the fact they the hotel said they would charge us
Pros:

The buffet was amazing. Rooms were beautiful!

Cons:

The staff looked mad, they either ignored me, were rude or never at the desk, only one guy that worked Christmas Eve wearing a Santa suit was nice and helped us and was nice

2025-12-28 • via Nuitee