Best Western Plus Rio Grande Inn

Hotels
•
Best Western Plus
8.5 (673 reviews)
400 East 2nd Avenue , Durango , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Amazing breakfast
Cons:
Pool cleanliness
Noise from rooms
Double charging issue

Categories

Cleanliness
7.58
The pool area was not clean, which affected the overall perception of cleanliness.
Service
9.05
The staff was friendly and helpful, with recognition of initial reservations.
Location
9.09
The location was perfect, just walking distance from stores and restaurants.
Room Quality
8.04
Rooms were clean and comfortable, though some noise issues were reported.
Amenities
8.07
The pool is great for families, but cleanliness needs to be improved.
Value for Money
8.53
Good value, but confusion over pet deposit affected perception.
Food and Beverage
9.08
The buffet was amazing with great breakfast options.
Overall Experience
8.55
Overall a good experience despite some issues with payment and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:40

Property Description

Indulge in Comfort and Convenience at Best Western Plus Rio Grande Inn

Luxurious Amenities: Enjoy an indoor heated pool, free Wi-Fi, and cable TV with HBO in every room. Unwind with a complimentary cocktail hour and wake up to a delicious continental breakfast.

Spacious Accommodations: Relax in well-equipped guest rooms featuring a microwave, fridge, and coffee maker. Opt for rooms with a sofa bed for extra comfort during your stay.

Fitness and Leisure: Stay active in the gym or unwind in the hot tub. Explore nearby attractions like the Durango & Silverton Narrow Gauge Railroad & Museum just a short walk away.

Experience the perfect blend of relaxation and adventure at Best Western Plus Rio Grande Inn. Book your stay now!

Important information:

Complimentary on-site parking is available for one car per reserved room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 673 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
V
Vincenzo Ferri • couple • us
8
2026-03-27 • via Nuitee
S
SJanecky • family_with_children • us
10
Will Stay Again
Pros:

Located downtown near the train station. I was surprised how quiet it was from the outside noise, ie, train whistle & traffic. Hot tub was delightful and a couple of kids enjoyed the pool. I loved the happy hour and sadly we couldn’t stay as long as we wanted. Breakfast was good and coffee was excellent. A small patio outside our room was nice.

Cons:

The noise from the swimming pool was quite loud throughout the building. There were ear plugs available in the room so the noise is a problem. Not a lot of parking spaces available- it was full to capacity when we were there.

2026-03-24 • via Nuitee
G
Garcia-Lopez • family_with_children • us
9
2026-03-23 • via Nuitee
T
Tatiana • couple • us
3
Pros:

Convenient location, parking right near the room

Cons:

Couldn’t get hot water at all. The heating units are extremely loud, we shut our off but could hear them from other rooms.

2026-03-20 • via Nuitee
L
LindaB2806 • Couples
10
Great Find
Pros:

The hotel is in a perfect location for shopping, eating and boarding the train. We were able to get back on the road to our final destination quickly. They have an indoor pool in the middle of the hotel. You can easily watch the action from outside your room. Food was excellent and they give free drinks during happy hour to each adult.

2026-03-15 • via Tripadvisor
N
Nancy • couple • us
8
2026-03-15 • via Nuitee
J
Jason • couple • us
5
Pros:

I liked how close the property was to the Main Street downtown Durango.

Cons:

The room that was issued had no view whatsoever and restroom and bath were situated poorly.

2026-03-14 • via Nuitee
C
Christine • couple • us
9
Pros:

Location was great!

Cons:

Nothing

2026-03-12 • via Nuitee
H
Hunter • family_with_children • us
9
2026-03-06 • via Nuitee
D
Dana • couple • us
10
Absolutely perfect. Groovy, clean, comfortable, safe.
Pros:

Everything was far above my expectations - the surprise of the included Happy Hour will keep my partner and I coming back!

2026-03-02 • via Nuitee
R
Rosali • family_with_children • us
10
Pros:

Todo

2026-01-28 • via Nuitee
N
Natisha • family_with_children • us
7
2026-01-23 • via Nuitee
G
German • family_with_children • us
10
2026-01-20 • via Nuitee
P
Patricia • couple • us
9
Pros:

The location and indoor pool/bar are everything. The hotel itself is very cute but rooms could have been cleaner. The room heaters blow directly on one of the beds (literally blowing on your face 2 feet away) and is unavoidable if you want heat (went in December). The extremely old heaters are grossly filled with dust and grime. I spent the entire night hiding my face with a pillow wall and sheets. The other guests in my party told the same stories the next morning so sleeping was hard for everyone in my group. The shower didn’t drain either and all the antique vent things in the bathroom were covered in decades old dust as well. Pretty much if you looked in any corner or crevice of the room it looked to not have been thoroughly cleaned in a long time. The pool was so awesome though and attached to the breakfast/bar. Decent breakfast and free drink vouchers were provided. The front desk staff was very friendly. The breakfast staff for the most part were very friendly accept one burned out woman who was huffing and puffing through the cafeteria walking behind people and muttering to herself (not really to herself) and loudly closing the serving trays when people left them open. It was pretty passive aggressive but you could take your food out by the pool if you didn’t want to hear her. Walking through the town and being so close to the train station was a big bonus and made the downfalls much easier to put aside. The only other complaint is they don’t tell you but your keycard stops working at 11am everyday. That was very annoying since the kids in our party were swimming in the indoor pool and wet but had to walk outside in December to get to the outdoor room which was a quick run for them except we were locked out of our room.

2026-01-20 • via Nuitee
J
Jonathan • family_with_children • us
8
Pros:

Great breakfast

2026-01-20 • via Nuitee
J
Jill • extended_group • us
10
2026-01-19 • via Nuitee
S
Sarah • extended_group • us
9
2026-01-19 • via Nuitee
D
Doris • solo_traveller • us
8
Very nice facility and close to downtown and train station. I would stay there again
Pros:

Breakfast was good - good choices and tasty. Loved being able to enjoy my complimentary drinks beside the pool after a long day of travel.

Cons:

The check in could have been more efficient. Had to wait longer than expected even though I checked in prior online.

2026-01-19 • via Nuitee
P
Phillip • couple • us
9
2026-01-19 • via Nuitee
M
Martin • family_with_children • de
6
Pros:

Liegt zentral

Cons:

Das Hotel riecht muffig und das Frühstück war äußerst rudimentär

2026-01-19 • via Nuitee