Best Western Plus Rio Grande Inn

Hotels
•
Best Western Plus
8.5 (759 reviews)
400 East 2nd Avenue , Durango , us
+1 970-385-4980

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Amazing breakfast
Cons:
Pool cleanliness
Noise from rooms
Double charging issue

Categories

Cleanliness
7.58
The pool area was not clean, which affected the overall perception of cleanliness.
Service
9.05
The staff was friendly and helpful, with recognition of initial reservations.
Location
9.09
The location was perfect, just walking distance from stores and restaurants.
Room Quality
8.04
Rooms were clean and comfortable, though some noise issues were reported.
Amenities
8.07
The pool is great for families, but cleanliness needs to be improved.
Value for Money
8.53
Good value, but confusion over pet deposit affected perception.
Food and Beverage
9.08
The buffet was amazing with great breakfast options.
Overall Experience
8.55
Overall a good experience despite some issues with payment and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:40

Property Description

Indulge in Comfort and Convenience at Best Western Plus Rio Grande Inn

Luxurious Amenities: Enjoy an indoor heated pool, free Wi-Fi, and cable TV with HBO in every room. Unwind with a complimentary cocktail hour and wake up to a delicious continental breakfast.

Spacious Accommodations: Relax in well-equipped guest rooms featuring a microwave, fridge, and coffee maker. Opt for rooms with a sofa bed for extra comfort during your stay.

Fitness and Leisure: Stay active in the gym or unwind in the hot tub. Explore nearby attractions like the Durango & Silverton Narrow Gauge Railroad & Museum just a short walk away.

Experience the perfect blend of relaxation and adventure at Best Western Plus Rio Grande Inn. Book your stay now!

Important information:

Complimentary on-site parking is available for one car per reserved room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Location

Guest Reviews

8.5
Based on 759 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
J
Jean • couple • us
7
Pros:

Good location and the room was nice and clean.

Cons:

There was a hose leaking outside our room the entire time we stayed. I spoke with the staff, they said it was ‘broke’. We are in a severe drought… it was unsettling.

2026-08-15 • via Nuitee
S
smith • solo_traveller • us
10
Checked all the boxes and then some
Pros:

I love that the hotel was old. Great location to walk all over town and to the train. Drinks in the evening was amazing after spending the day with the kids. I love an indoor pool, especially after being outside most of the day. Room exceeded my expectations, we recently started getting a king with a pullout couch because we have 2 kids and trying to make 2 smaller beds work is always a hassle. Room was huge with a balcony, fridge, microwave. Was not expecting all the amenities, maybe I just didn't read everything lol.

Cons:

The step coming into our room, I managed to trip on it everyday.

2026-08-11 • via Nuitee
W
wolfss69 • Family • Eaton, Colorado
2
Not the place to stay in Durango Colorado
Pros:

This was the absolute worst experience we have ever had with Best Western. From the moment we checked in, I was not even offered a welcome package merely thanked for being a reward member. The parking lot has only ONE handicapped parking spot and you can not park within 50 feet of your room based on the available parking spaces, I am disabled. My wife took a shower when we got settled and water went everywhere because the shower rod was loose and the curtain would not stay in place. In the morning we realized that the 'refrigerator' was not cold enough to protect the food, then realized it was NOT a refrigerator it was a wine chiller? The room is listed with a refrigerator NOT a wine chiller. When I went to talk to the office about the shower issue the young man at the counter did not apologize for the issue rather asked if I came to get towels to clean up the water? When I told him that we do not have a refrigerator in the room but a wine chiller and we lost over $50. of food again no 'sorry' rather he offered a bag of chips to compensate us?!? What a slap in the face! When we went to have breakfast, we should have gone out somewhere, we found pre made frozen the microwaved egg patties, a likewise version pretending to be 'sausage' that looked like a poor excuse for dog food and had a horrible smell to it. I have pictures of the 'not a refrigerator' and breakfast if allowed to attach, I will, if not they will be available if you wish to see them. When we checked out the lady asked how our stay was and I told her, she apologized and offer 20% off the bill for all the issues but I asked her to have the manager call me so any compensation would come from them not an employee that might get in trouble for doing it without specific approval, I should have accepted! as of this writing that 'manager' has still NOT even called to hear what happened or offer the compensation the employee did, not a peep!! Slapped in the face then disrespected to the nth degree!! What a disgrace!!!!

2026-07-29 • via Tripadvisor
K
Krzysztof • solo_traveller • pl
9
2026-07-23 • via Nuitee
L
Lorraine • couple • us
10
It was perfect as we were doing the train ride and the station was close.
Pros:

Never been in a hotel that one of the amenities was 2 drinks per day selected from their short menu for happy hour.

2026-07-22 • via Nuitee
E
Eric • family_with_children • us
8
2026-07-21 • via Nuitee
L
Lisa • family_with_children • us
7
2026-07-21 • via Nuitee
H
Helen • family_with_children • gb
3
Cons:

The aircon in the room was inefficient and very noisy. Poor breakfast and strange pool in the centre of the hotel. Very expensive for what we got.

2026-07-20 • via Nuitee
J
Jerry • couple • us
5
It was satisfactory but no frills
Pros:

Breakfast
Balcony in Room

Cons:

Rooms are outdated.
Exterior entrances seemed like motel 6

2026-07-16 • via Nuitee
R
Rod • couple • us
9
Pros:

Great breakfast!
Staff was very nice and helpful!

Cons:

AC was loud

2026-07-15 • via Nuitee
B
BUCCELLA • extended_group • fr
10
Parfait
Pros:

Très bon hôtel, bonne situation géographique

2026-07-15 • via Nuitee
A
agnes • solo_traveller • fr
4
Bof
Pros:

Emplacement idéal, proche du centre ville

Cons:

Hôtel vieillissant, chambre très bruyante donnant sur un parking et sur les climatiseurs des autres chambres. la piscine avec une eau trouble et sale ne donne pas envie de se baigner.

2026-07-15 • via Nuitee
N
Norberto • family_with_children • us
9
2026-07-13 • via Nuitee
M
Mark • extended_group • us
6
Pros:

Location and staff

Cons:

Our bathroom sink and toilet clogged up. We woke up with just enough time to get ready and check out but unfortunately got a call from the front desk that we needed to leave at 11, we didn't get a chance to shower or get ready nor was offered other facilities

2026-07-09 • via Nuitee
J
Jean-Gabriel • couple • us
8
Pros:

Everything met our expectations

Cons:

Nothing

2026-07-08 • via Nuitee
J
Juan G • family_with_children • us
1
Will tell everyone not to stay there and that tits booking. Com fault
Pros:

Facility was close to our activity

Cons:

1. Booked room - they verbally admitted they changed the kind of room we booked for ( the hotel manager Kristina. Leo's said the system overbooked yet we got confirmation number that it went thru.
Not at any point did we get a phone explaining anything or giving us a choice.. One of the e.ployees blamed booking.com. but yet manager never mentioned that.
2. We didn't get Maid service. I asked one of the employees do they not offer that service she said yes we do but you have to request it. I asked her is there somewhere that says that that I missed she said they were suppose to tell you that when you checked in..
3. They are nothing but liars you get different information for the same question.
When I talked to an employee called Spencer he called the manager Kristina and she told him she would give me a refund and gave me a card.
4. I expected her to call me not me having to chase her.

2026-07-07 • via Nuitee
A
Alexandra • couple • us
8
Pros:

good parking space
decent breakfast

2026-07-07 • via Nuitee
M
Marcos • solo_traveller • us
9
2026-07-05 • via Nuitee
D
Dream769537 • Friends getaway
10
Clean, organized, convient to other locations.
Pros:

Very nice facility, would highly recommend.

2026-07-01 • via Tripadvisor
J
James • solo_traveller • gb
7
Pros:

Great location, comfortable bed.

Cons:

Expensive for the standard of room.
The toom was noisy due to the flimsy room doors meaning you can hear everybody walking by and in the indoor pool which is right outside some of the rooms.

2026-07-01 • via Nuitee