Best Western Plus Rio Grande Inn

We are both seniors and the extensive walk in, out and around the halls to find our room each time was difficult for us both to manage. The room had an outside entrance but you had to go through the inside to get to the elevator to find it.
Breakfast - We stayed two nights and only had the breakfast once. We had to eat and be out early in order to get to our famous Durango/Silverton train ride. Most of the breakfast items were cold and some were not even ready on time, but more than a half hour LATE. It wasn't very tasty either...better than nothing.

- L'accueil assez désinvolte ;
- Nous avons dû annuler la première des deux nuits pour des raisons indépendantes de notre volonté. On nous avait annoncé à l'accueil que la première nuit ne serait pas facturée. Nous avons cependant eu la mauvaise surprise de découvrir ensuite que celle-ci avait été facturée malgré l'assurance de l'hôtel que ce ne serait pas le cas.

Das ganze Hotel ist sehr in die Jahre gekommen und sowohl im öffentlichen Bereich als auch in den Zimmern sehr dunkel. Die Zimmer sind dazu noch sehr hellhörig, wenn direkt nebenan jemand ist.
Das Frühstück direkt neben dem sehr nach Chlor riechenden Pool war sehr einfach, man ist aber satt geworden.
Bei Check - In kriegt man Voucher für einen Getränk im Gemeinschaftsraum. Leider war die Bedienung sehr unfreundlich, die Atmosphäre nicht vorhanden und die Getränke sehr verwässert (sowohl Bier als auch Softgetränk), so dass wir nicht ausgetrunken haben

Bit spendy for what you get, especially with a pet fee.

Nothing

Nothing

Room noisy due to being outside the side entrance and the door banged when people came in at night.

Nothing

booked thru Booking.com and all was good until we arrived a day early and called the hotel to see if we could book the 2 rooms for another night early. The gentleman on the phone said no problem and would see us later that evening.
when we arrived, the other gentleman at the desk said my card had insufficient funds and the second room would need to be paid in full for the 3 days. I knew this was incorrect because I already had my confirmation from booking..com that it was covered. I tried to explain that we only needed to pay for the one night for both rooms. He proceeded to debit the amount from my co-travelers of over $700. When we further inquired about this he said he canceled all the charges and we would need to discuss this with his manager the next day. this was a holiday weekend and guess what, Manager was nowhere to be found. No one to discuss with. It is very difficult to enjoy yourself when there is no resolution to a very huge problem and to have my family feel I don't have enough money to cover the rooms. It made me feel sick to my stomach.
When the Manager did finally show up after the long holiday weekend, she told us that the person was new that check us in and he canceled the Booking.Com charge and when tried to rebook it, it was denied due to insufficient funds because they already paid for the rooms. She told us she was trying to fix the system, but was never able to. Her attention to our concern felt like she didn't care and she was trying to shoo us out of the lobby. She did tell us she would work on this for the next half hour and then she was going home.
I feel this was a HUGE issue with no management available on a very BUSY Long Holiday Weekend to be able to help a new employee and they are the ones who should be held Soley responsible for the entire mishandling of registration and training of new employees. I do not blame any of the employees who actually had to endure this issue along with myself, my husband and family.

wir haben nichts zu beanstanden

the lack of parking close to your room, limited amount of handicap slots. Just not enough land available for parking in this downtown area.