Best Western Plus Rio Grande Inn

Hotels
Best Western Plus
8.5 (719 reviews)
400 East 2nd Avenue , Durango , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Amazing breakfast
Cons:
Pool cleanliness
Noise from rooms
Double charging issue

Categories

Cleanliness
7.58
The pool area was not clean, which affected the overall perception of cleanliness.
Service
9.05
The staff was friendly and helpful, with recognition of initial reservations.
Location
9.09
The location was perfect, just walking distance from stores and restaurants.
Room Quality
8.04
Rooms were clean and comfortable, though some noise issues were reported.
Amenities
8.07
The pool is great for families, but cleanliness needs to be improved.
Value for Money
8.53
Good value, but confusion over pet deposit affected perception.
Food and Beverage
9.08
The buffet was amazing with great breakfast options.
Overall Experience
8.55
Overall a good experience despite some issues with payment and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:40

Property Description

Indulge in Comfort and Convenience at Best Western Plus Rio Grande Inn

Luxurious Amenities: Enjoy an indoor heated pool, free Wi-Fi, and cable TV with HBO in every room. Unwind with a complimentary cocktail hour and wake up to a delicious continental breakfast.

Spacious Accommodations: Relax in well-equipped guest rooms featuring a microwave, fridge, and coffee maker. Opt for rooms with a sofa bed for extra comfort during your stay.

Fitness and Leisure: Stay active in the gym or unwind in the hot tub. Explore nearby attractions like the Durango & Silverton Narrow Gauge Railroad & Museum just a short walk away.

Experience the perfect blend of relaxation and adventure at Best Western Plus Rio Grande Inn. Book your stay now!

Important information:

Complimentary on-site parking is available for one car per reserved room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 719 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.55
V
Valeria couple it
7
2026-06-05 via Nuitee
B
Brianna couple us
9
It was great.
Pros:

It was clean, couldn’t hear our neighbors, & it was close to the train. The breakfast was great, too!

Cons:

Nothing

2026-06-01 via Nuitee
L
Lynn couple us
8
Comfortable
Pros:

Right where I needed it to be

Cons:

Older property…needs updating to compete with newer hotels in the immediate vicinity.

2026-06-01 via Nuitee
K
Karl couple at
9
Schönes Hotel im Zentrum von Durango, auf jeden Fall empfehlenswert!
Pros:

Sehr freundlicher Empfang, es gibt ein gratis Getränk zur Happy Hour (5pm-7pm)
Schöne saubere Zimmer, großer Fernseher, Frühstück war auch gut!
Außergewöhnlich war der Pool innen mit der Zimmeraufteilung rundherum, ähnlich wie ein Atrium, um 22h ist Schluss am Pool sodass es keine Lärmbelästigung in der Nacht gibt!
Lage ist perfekt, die historische Altstadt von Durango mit den ganzen Lokalitäten oder der Bahnhof für die Durango Silverton Steamtrain Line ist alles locker zu Fuss zu erkunden.

2026-05-31 via Nuitee
G
Gertrude couple us
9
Very pleasant stay
Pros:

Number one - the staff was excellent. Very responsive and friendly. Also, the location was great! Room was very comfortable.

Cons:

Some work was being down on neighboring hotel during our stay (seemed like they were close to finishing up). It could be noisy outside BW during the day.

2026-05-30 via Nuitee
J
JONATÃ extended_group br
10
Recomendo muito
Pros:

Superou minhas expectativas, bem perto da estação de trem.
Dica: Após o check in eles disponibilizam cupom de 20 dólares para uso no bar do hotel, um pequeno agrado que faz a diferença para o cliente.

2026-05-28 via Nuitee
K
Kimberly couple us
4
Convenient location but not worth the price
Pros:

Can’t beat the location and parking

Cons:

Have stayed here many times but the last couple times have been uncomfortable. The property needs updating. The beds are worn out and the walls are very thin. With two new hotels opening up right across the street, the value just isn’t there anymore.

2026-05-28 via Nuitee
S
Sally extended_group us
10
2026-05-28 via Nuitee
8
88sherrillh Family
8
Train!
Pros:

The hotel is beautiful. Stayed 1 night, years ago. And will stay again. This time stayed 2 nights. Our room wasn't serviced. I questioned the front desk, I was suppose to inform the front desk I wanted the room service. I wasn't told that at check in, I want told. But now I know! I'll definitely return! It's a couple blocks from the Silverton-Durango train. Just in waking distance.

2026-05-27 via Tripadvisor
T
Thomas family_with_children de
3
Unangenehm
Pros:

Lage zum Zug

Cons:

Zimmer mit Fenster zum Gang, Zimmertür zum lauten Innenpool, Dieselgeruch vor dem Hotel….

2026-05-27 via Nuitee
T
Tonya couple us
10
2026-05-27 via Nuitee
E
Evelyn extended_group us
10
It was all good
Pros:

Good

Cons:

Eggs and sausage

2026-05-25 via Nuitee
5
557draked Family
10
An amazing spot to stay in Durango 10/5 stars!
Pros:

If you are riding the Durango and Silverton, stay here! The location is amazing very little distance between major attractions in Durango! The rooms are amazing and clean. The cleanest shower I showered in at a hotel. Super quiet especially when you go to bed. The room I stayed in had a huge tv which was great for movie night. most of the channels you need to sign into though. An amazing pool that seemed very quiet. This place has a ginormous breakfast selection. Too many items to choose, in a good way! The price was a little overrated being about $500 but I would absolutely stay here again highly recommend!

2026-05-24 via Tripadvisor
T
Tonya couple us
10
2026-05-23 via Nuitee
M
Marlene couple us
8
Pros:

Free breakfast, happy hour, friendly staff, close to everything

Cons:

Maid service only if requested

2026-05-21 via Nuitee
D
Damiea solo_traveller us
10
Breakfast every morning was great and every other day they change it up a bit. My boyfriend and I didn’t get to enjoy th
Pros:

Staff was great and friendly!

2026-05-20 via Nuitee
C
Christina1119 Couples Louisiana
10
Great Quite Stay & Convenient to so much.
Pros:

Easy early checkin. We got in early so came in to only to see if we could go ahead & park. We arrived about noon.. our room was ready so we checked in before going to see the town. Big clean room & bathroom. We were on the first floor facing the pool. Easy entry to bring bags in & to park. King with a sofa. Close to breakfast & Happy Hour location. Very close to office as well via a side entry door. Laundry on first floor by us as well.. but I did not use it as we are early into our long trip. We had a great quiet stay.
Buffet breakfast was very good and well maintained. Eggs, bacon or sausage, biscuits, sausage gravy, oatmeal, potatoes, waffles, bread items & other things.
Walking distance to so much as well, including our excursion pickup and train back from Silverton.

2026-05-15 via Tripadvisor
K
Kat_Cubs_fan Friends getaway Chickamauga, Georgia
8
Good Hotel in Good Location
Pros:

In mid-April, stayed four nights in room 212, a King Suite with balcony on the interior of the building overlooking the atrium pool. Hotel location was ideal for walking distance to the train and nearby restaurants. Parking could get crowded on busy days/nights, but always found a space.

Room was roomy and clean; bed was comfortable; hotel furnished hand soap, lotion, and in the shower area there were body wash, shampoo, and conditioner dispensers. The room did have a small "step-up" from the hall into the room, which didn't allow for straight roll-in of luggage on wheels.

Mini-fridge was a larger size with a small freezer section in the top and kept groceries good and cold. Never used coffee maker nor microwave, but they were available in the room. Room had a nice couch with coffee table, work desk area, and balcony with sliding door, if you wanted some fresh air. There was also a closet and drawers for storing clothing items.

One of the best amenities was the breakfast; it was really good for a hotel. Tons of variety of foods, including hot items of eggs, bacon, sausage, gravy & biscuits, make-your-own waffles, and oatmeal. Three or four dry cereals, yogurt, pastries & muffins, juices, milk, and of course coffee were available. The two attendants on staff kept things well stocked and were friendly.

The atrium outside the room stays quite warm and humid with a strong smell of chlorine thanks to the pool, but if you don't linger too long, it shouldn't bother you too much.

My only issue came on check-out day when the room key stopped working before check-out AND the one and only elevator broke down. Being on the second floor and having very heavy luggage, it was quite the struggle getting it down a flight of stairs as well as all the groceries. I always count on being able to use a luggage cart, but no elevator available meant that couldn't be used.

Otherwise, I can highly recommend this hotel for a convenient stay in downtown Durango and wouldn't hesitate to book it again on a return visit.

2026-05-14 via Tripadvisor
V
Viktoria Margarete family_with_children de
8
Super Lage für eine Fahrt mit der historischen Eisenbahn!
Pros:

Die Lage des Hotels ist super, wenn man wie wir mit der historischen Eisenbahn fahren will. Der Bahnhof liegt nur 5 Minuten zu Fuß entfernt. Auch das Zimmer mit Balkon war sehr schön und ruhig gelegen. Außerdem gibt es in der Bar eine Happy Hour mit Freigetränken.

Cons:

Den zweiten Morgen wurde sich leider nicht um das Frühstücksbuffet gekümmert, sodass kein Kaffee mehr da war.

2026-05-14 via Nuitee
K
Kayleigh couple us
8
We stay here because it’s clean and close to downtown
Pros:

It’s close to downtown and allows us to have our dog. It’s also always clean!

Cons:

Just sometimes it can get overly pricey for what you get.

2026-05-12 via Nuitee