The Heritage Hotels Bangkok

Hotel and room were immaculate. Breakfast buffet was well worth the added ฿250. The English level is limited but proficient. The hotel is next to the Chong Nonsi rail station. And next to an excellent seafood restaurant also next to the hotel is a 711 and a wonderful arcade of food like a cafeteria with all different types of foods.
Excellent, excellent excellent location

Lady at reception was rude. I’ve checked out with my family with two rooms then will stay again with one other companion after at a balcony room, then lady “reminded” that there can only be two in a room. So she assumed I might squeeze 4 people in this room? When life just checked out from two rooms?
Balcony sliding doors cannot be locked, shower screen door was missing causing a mess. Decided to change back to my previous room which was cheaper. But it didn’t end there. At check out a lady not responsible for reception ask us to wait shortly but then asked if we have deposit receipt and room card, then asked if we wanted to store luggage, all at a not-so-good attitude, we had to tell her that we find her rude and that we’re happy to wait for reception.

Great location. Right next to the Chong Nonsi BTS. Tons of places to eat and drink around the area. Simple, functional rooms. Nothing fancy, but welcoming and comfortable.

I stayed for 5 nights here and it will be my last time. The pool was filthy as it looked a very deep brown color the entire time. When I asked about it I was told it would be ok but tomorrow never came, and the front desk acted like it was not big deal although it was in the mid to high 90's my entire stay. I paid for breakfast and they will not cook your eggs to your liking, you get a fried egg or nothing, no special requests. Housekeeping was fine but they also do not provide any soap for the bathroom sink, only for the shower.

The location of the hotel is fantastic, the hotel is very old needs update him, mould problems in the shower. Air conditioning is noisy, the beds are not comfortable.

I first stayed at this hotel in 2017 and my experience was superb, which is the reason why I chose to book this hotel for my Bangkok trip in Dec 2024. This time round (in Dec 2024), I was surprisingly proven wrong. Let’s me just list the issues:

1) Air conditioning was not working
2) Air conditioning was leaking
3) Air conditioning filters was extremely dirty and full of dust
4) The room floor was dusty upon first check in
5) The shower screen door is missing
6) Toilet amenities is bare to non-existence. No toothbrush, hand soap, face towels. When call to the housekeeping, its confirm that the hotel policy does not provide these.
7) Housekeeping department closes at night. If you want something after they close, you will have to wait for next morning.
8) Engineering department closes at night. If anything is in need of urgent repairs, you will have to wait until next morning. In my case, my air conditioning was not working, and the staff say have to wait until next morning when the engineering departments opens.
9) The night shift staff is, to my best guess is only 1 person manning everything. This staff is really rude and not customer minded. In my case, when the air conditioning issue arise, I was so called "blamed" by the night shift reception for not reporting the issue in in the morning when I was going out and only raising the issue when I come back to the hotel at night.

You be your own judge based on the items I listed above. When the air conditioning issue (which was the main issue because it affected the sleep as it will be stuffy and hot in the room) was raised, i insisted that a new room to be changed since there is no one that could come fix the issue at night. After much heated verbal exchanges with that night shift staff, he changed my room, but low and behold, the new room also have the same air condition issue and the rest of the issue similar to what I listed above. I then endured the night in displeasure.

In fact, the experience and situation was so bad that I was wondering if I should change to another hotel as I have fully paid for this one. At last, I decided that I do not want to spoil my new year’s celebration and holiday. I booked another hotel at full price and moved out the same day after just staying 2 out of 5 nights. To be honest, I was extremely happy I did move out.

After this experience, I swear that I will not book this Heritage Hotel Silom ever again, no matter the price.

I arrived on the 5th, the reception could not find my booking, I had to wait for 15min until they manage to find a room for my confirmed booking. Receptionist forgot to give my passport back and ask to bellboy to go get it for me. I got to my room and was really thirsty. The hotel supposed to provide free water so asked reception for a bottle of water. Same guy replied, housekeeping is gone by now but you have 7/11 by the street. I saw bottle of water behind him and he replied this is for the staff only … what a service.

The receptionists are constantly on their phone, no good morning no good night, they don’t know anything about where to go for laundry, which rooftop to go to, or anything about nearby attraction.

Concerning the room and the facilities :
safe was broken
Window curtains and shower curtain super dirty
Poor room condition
Swimming pool is broken and so dirty, has not been cleaned even once while I was there.
Windows are dirty
Swimming pool deck is so old and dangerous
Old gym and cockroach in the toilet.

I left earlier than expected as I couldn’t stay in this hotel and of course the great customer service refused to refund my money.

Stay away, one of the worse hotel experience I ever had and I not a picky guy !

3.2
“A health hazard”
This hotel was one of the most disgustingly dirty, dated and all round awful places I’ve ever stayed. After checking in with staff who barely look up as they bark 1000 deposit, cash only at you, you make your way to the room. You enter to be assaulted by the unbearable stench of urine and god knows what else, your room is dated and filthy. You’ll never shower alone knowing the mould all around you is thriving. Time to go out? There’s a safe that can store your valuables… just a few catches: it’s not attached to the wall and you can’t change the combination from 0000. If you like being woken up by the tranquil sound of a waterfall, you’ll love the rooms built in water feature, which also doubles as a barely functioning AC. Go to check out three days early and the staff almost pretend to care, but just shrug and stare blankly at you.

It is very close to center, easy access to BTS Sky train, the room is large with good rooftop swimming pool.

To the hotel manager team,

I would like to file a complaint about the operator team who answered our call today, July 12, 2024, around 11:00 - 11:10 AM. They were very unprofessional and seemed untrained in providing operator services. Our hospital called to politely ask if we could speak with our patient who is checked in at your hotel. The operator responded that our patient had already checked out. When we asked what time the patient checked out, because our pick-up van was on the way to the hotel, the operator said they did not know the time. For everyone's information, hotel operators or staff should know when a client checks out for security purposes. Your operator staff should not respond that they do not know, and when asked for their name, they should not abruptly hang up the phone. This behavior is highly unprofessional.

We hope that next time you change the inappropriate behavior of your operator because you are receiving international clients.
Thank you.

Theft in room. The safe was not working and I had to leave cash in my luggage. They stole partial of it and when I reported to the front office, they said they will investigate. To and fro, nothing good came back. Don't expect good follow up from this hotel. They priced it low to entice travellers to stay with them. Be aware. Do not leave valuables or cash in the room.

BUYER BEWARE OF THE HERITAGE

We have stayed in many hotels in Bangkok since 1998. This hotel has to rank as one of the worst hotels. The photos are so deceptive that there are no actual words to descript how miss leading the photos are. Upon arriving at the hotel, we asked for two key cards, since we travel together but do different actvities. We were told that "no hotel in Bangkok gives two key cards." I know for a fact this is a lie. Many hotels that use actual "keys" don't give two physical keys, but when it comes to key cards, I have never been refused a second key card for the other person staying in the room when the room is registered to two people. Even with physical keys, we have been on occasion been given two keys. Our room was to be a COMFORT DOUBLE ROOM. I suppose everyone has a different definition of the word COMFORT. For me, comfort in a hotel room would mean the bed would have more than just one pillow per person. I suffer from Acid Reflux and need to sleep with my showers elevated. When I went to the front desk to request an additional pillow. I was told it would cost an additional 100THB per night for the use of the pillow. For me, comfort would mean the bathroom would have at least one towel bar to hang wet towels on to dry, especially given the fact the hotel has put a sign in the bathroom asking guests to hang towels in order to use the towels more than just once. For me, comfort would mean the bathroom would have a toilet paper holder so the toilet paper didn't have to sit on the floor, or vanity, or back of the toilet, or in "your lap". Finally, as for the bathroom, ordinarily a guest would expect a bar of soap or wash clothes on the vanity. At the Heritage, this doesn't seem to be something that is considered to be necessary in a COMFORT room. (I think you get the idea of my definition of comfort.) The closet only has 2 hangers for two people. One evening at 6:15PM, we decided to make a trip to the pool. When the lift door opened, the hall and the area leading to the pool were in total darkness. I can appreciate saving energy when a facility isn't being used, yet I would expect a motion sensor switch to turn on the lights when guests enter the pool area. After finding our way to the pool, the lounge chairs had large holes in them. You couldn't sit down for fear the chair would give way. We swam in a dark pool, hoping we wouldn't encounter something that we might regret health-wise in a few days. The overall cleanliness of the hotel is poor once you get past the lobby area. BUYER BEWARE!

I was here 8 years ago. There had been made no investment at al in these years and the privé has doubled. Made a poor impression and feit like the investering just wants to cash till the hotel closes. Beds at the pool were all broken en there was even een hole in the terras

[Room 701]
Good location, but lack of room amenities and average room condition. Check-in process was seamless and rather fast, but only 1 key card was given. Room wifi comnection is unstable, i get kicked out very often. No tissue papers provided in the room. Room telephone is not working.

Abysmally maintained; beds mouldy, TV hanging off the wall, signal frequently lost, all gym equipment long since broken, all sun loungers broken, water pouring from Aircon four days in a row, sundeck flooring missing, broken or raised...a one foot gap in the barrier on the sundeck 9 floors up..a child running around or somebody who slips while getting out of the pool or an enthusiastic photographer getting too close to the edge could easily fall - gross negligence. Loose wiring and missing fire switches, perishing wood fittings, filthy air extraction. The only advantage of this place is its location... but there are countless hotels in this location and so stay in them.

Rude staff. Filthy kettle. Staff not helpful. When I talk to the staff she answers sarcastically and tells me to be quiet. Doesn't seem interested to solve the problem nor apologetic just tells me to be quiet.

There was no power outlet at the bed side nor at the front table. Only power sockets available were hidden in the cupboard. I called receptionist and told her that there's no power sockets. She sends someone to check on air-conditioning. I told her that the problem was no sockets. She sends electrician to check on electrical problems. I told him not electrical problem but he ignores me. I go downstairs to the receptionist and told her loudly why I have to explain 3 times to which she rudely told me to keep quiet and that it is not her fault. Some older lady goes with me and checks the room and finds no socket and just tells me that it's not her problem and that she cannot do everything for me. I have stayed at this hotel many times and this is how they treat me.

Awful hotel. Dirty. Staff rude. What more can i say. Pool, you wouldn't put your pet fish in. It eas disgusting. The A/C in the room kept us awake it was so noisy. Would not recommend. If I could give it 0 stars, it definitely deserves it

Avoid like the plague. There is nothing good about this hotel. Reception staff were rude on arrival. The room not clean there were chips and a used condom wrapper under my bed. The mattress like concrete. The aircon the noisiest I've ever Come across. Location was the only upside. So glad to only have only had the displeasure of only staying here for 2 sleepless nights. Would give 0 stars but not allowed

Near to ChongNonSi BTS, 2-3 walk to reach. Many eating places and convenient shops around the hotel. Breakfast is simple, but nice. Swimming pool at top floor with nice view.
Room is not new, but still nice. It was refurbished some parts not long ago. It is worth to stay.
Check in is strict at 2pm, not able to check in earlier but you can leave your luggages.