Holiday Inn Express & Suites Gallup East by IHG

Hotels
•
Holiday Inn Express
8.8 (318 reviews)
3850 East Highway 66 , Gallup , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Outstanding breakfast options
Friendly and professional staff
Clean environment
Cons:
Rude service at breakfast
Cramped elevator area
Limited breakfast options

Categories

Cleanliness
8.38
The property was clean, but inconsistency in staff friendliness raised concerns.
Service
9.35
Some rudeness observed at breakfast service; generally positive feedback on staff.
Location
9.39
Convenient location right off the freeway, appreciated by guests.
Room Quality
8.34
Rooms were clean but some guests mentioned firmness of beds and pillows.
Amenities
8.87
Multiple breakfast options and a well-maintained hot tub were highlights.
Value for Money
8.83
Standard quality for this hotel tier.
Food and Beverage
8.38
Breakfast was good, but some guests expressed a desire for more options.
Overall Experience
8.85
Overall enjoyment noted, with some areas for improvement in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:49

Property Description

Indulge in Modern Comforts

Luxurious Amenities: Enjoy a refreshing dip in the indoor swimming pool or work up a sweat in the fitness centre at Holiday Inn Express & Suites Gallup East.

Convenient Services: Benefit from free Wi-Fi, flat-screen cable TV, and a spacious work area in your air-conditioned room. Upgrade to a suite for extra living space.

Delightful Extras: Start your day right with a complimentary breakfast. Take advantage of the onsite business centre and launderette for added convenience.

Experience comfort and convenience at its best at Holiday Inn Express & Suites Gallup East. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 318 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
J
John M • family_with_children • us
10
Pros:

The staff was very pleasant and went out of their way to help. We found Gallup to be the same for shopping and eating.

2026-04-05 • via Nuitee
J
Janice • family_with_children • us
10
Late night check in with the family and we felt very safe in a nice room.
Pros:

Night auditor was very friendly and the room was nice and comfortable!

2026-04-01 • via Nuitee
B
Brandon • family_with_children • us
10
Good stay
Pros:

The pool and breakfast

2026-03-16 • via Nuitee
P
Phyllis • extended_group • us
7
2026-02-09 • via Nuitee
S
Santana • family_with_children • us
8
2026-01-17 • via Nuitee
D
David • couple • us
9
2026-01-08 • via Nuitee
C
cindyhA898IX • Couples • Colorado Springs, El Paso County, Colorado
2
Loud Heater and Lies
Pros:

The hotel is an older property which is not particularly well maintained in a less than desirable town. We arrived at the hotel around 11 pm. As per hotel policy (which I misread), we were charged $50 for 2 dogs. When we got to Room 219, the heater was making a loud squealing sound which was in addition to the noisy Interstate. I called the front desk and the clerk said she could hear the heater. I was told that my dog fee would be removed because of the heater, since there was no other room. We left the heater off in spite of it being quite cold. The next morning the manager, Art, refused to honor what I was told and said that I was lying which is not true! I would have been happier to be moved and have heat. Avoid this property if possible!

2025-12-06 • via Tripadvisor
T
Talia • couple • us
10
2025-11-18 • via Nuitee
P
Paula • couple • us
7
Pros:

Breakfast was outstanding!

Cons:

There are no lights next to the entrance. We drove right by them

2025-11-18 • via Nuitee
S
sandbergen • family_with_children • us
7
5/10
Cons:

I stayed in town for a wedding, and my relatives and I each had our own rooms at the same hotel. The area where the elevator was located was very cramped, it honestly felt like waiting in a tiny closet while hauling luggage on a cart, with people coming and going at the same time. The ice machine on the 3rd floor wasn’t working, so I had to go all the way down to the 1st floor to get ice. After a five-hour drive and four hours decorating a reception hall, all the extra walking and carrying was pretty exhausting.

On the positive side, I appreciated that there were multiple breakfast options to choose from. However, the woman in charge of cleaning and serving breakfast was noticeably rude toward Native American guests. What made this even more disappointing is that she appeared to be Native herself. In my experience, some Native people can sometimes act overly familiar or dismissive toward others just because they share the same culture. This was my first time here, and I don’t know her personally, so it was uncomfortable. Regardless, every guest is a paying customer and deserves to be treated with the same level of respect.

For example, my aunt and I were waiting to use the pancake machine when the employee suddenly shouted, “Oh my God!” and closed the food warmers abruptly, even though they were already open before we got there. It felt unnecessary and like the attitude was directed toward us. Then, the next morning, another aunt of mine, who also booked a room, went down around 6:30 a.m. and politely asked what time breakfast started. The same employee snapped at her, saying, “Clearly the sign says 7 a.m.!” My aunt was really surprised by the attitude.

I understand mornings can be busy, but guests shouldn’t be made to feel uncomfortable. A little kindness goes a long way, and I hope management takes a closer look at how guests are being treated during breakfast service.

2025-11-10 • via Nuitee
C
Crittenden • family_with_children • us
9
2025-11-08 • via Nuitee
J
Jon • solo_traveller • us
9
2025-10-29 • via Nuitee
D
Deb • family_with_children • us
10
Pros:

Breakfast was good. Staff was pleasant and professional

2025-10-28 • via Nuitee
R
Robert • couple • us
8
2025-10-06 • via Nuitee
T
Tommi • couple • us
8
Enjoyed our stay here. It was a convenient, clean, and safe stay.
Pros:

Location was convenient, the hotel was nice with several amenities, and the breakfast was good.

Cons:

Pillows and bed weren't too comfortable, very firm mattress.

2025-10-05 • via Nuitee
N
Nanci • couple • us
8
Cons:

The buffet was pretty limited.

2025-09-28 • via Nuitee
J
james
10
Pros:

Very good stay

2025-09-23 • via Nuitee
B
broniah426 • Family
10
Fantastic
Pros:

Clean well maintained. Great breakfast and the best coffee ever. Nice from desk receptionist. Very friendly. Loved our stay.

2025-09-17 • via Tripadvisor
M
Mccord • couple • us
10
2025-09-16 • via Nuitee
V
Verlyncia • family_with_children
10
Pros:

access to freeway, space for parking. dislike rude front desk person

2025-09-09 • via Nuitee