Hotel Novo

Hotels
•
Independent
6.8 (5 reviews)
N-VI 386, Ponferrada, León, 24490 , Ponferrada , ES
34-626672157

listing image 1
Show all photos

Facilities

Free WiFi
Garden
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Front desk (limited hours)
Smoke-free property
Express check-in
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Lovely spacious room
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 04:39

Property Description

Scenic Garden and Deluxe Amenities - Enjoy breathtaking views from our garden while taking advantage of complimentary wireless internet and concierge services.

Convenient Facilities - Benefit from express check-in, luggage storage, and an elevator for your comfort. Free self-parking is available for your convenience.

Comfortable Rooms with Modern Entertainment - Relax in one of our 50 air-conditioned rooms with LCD televisions and stay connected with complimentary wireless internet. Unwind with digital programming and refresh in bathrooms with bathtubs or showers.

Unwind at Hotel Novo in Ponferrada, a short drive from popular attractions like Museo del Bierzo and Plaza del Ayuntamiento. Book now for a memorable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

6.8
Based on 5 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
J
Joaquin
2
Presunta estafa ( pague tres veces la habitación)
Pros:

Realizo una reserva en Hotels.com que por problemas informáticos aparece dos veces;y al llegar al Hotel me dicen que no tienen el cobro y me piden la tarjeta de crédito. Reclamo a hotels.com por la doble y me dicen que el Hotel no contesta, también reclamo el pago al Hotel y dicen hacer un reingreso que nunca llegó ....Así que hoy procedí a la reclamacíón por via oficial y a la finalización con Hotels.com que es Expedia y con la cual tenía relación por más de 10 años....pasando a la competencia directa.

2025-07-08 • via Nuitee
P
Pablo
2
Pros:

The worst hotel I have ever stayed in. Rooms look more like a poor pilgrim municipal auberge. Please do not reserve this hotel. The first night they didn't have hot water. I reserved for three nights but I decided not to come back on the second one even loosing the money. Because I didn't was able to get other hotel I returned for the third night. Hot water was returned. Staff only work from 6 pm to 11 pm. If you arrive early must wait outside. There is no restaurant near by, we have to go to the center of the city. The first room assigned was having a big leak from the washbasin. In the second room assigned the AC sent the air directly to the bed and was impossible to fix it. Neither room had night lamps, coffee maker nor refrigerator.

2024-09-23 • via Nuitee
C
Conchi • partner
6
Pros:

El espacio de habitación,las camas,y limpieza,no me gustó, qué a las6;30,empezarán a montar el desayuno y arrastrarán las sillas oía mucho los ruidos

2022-08-16 • via Nuitee
F
Fanny • family_with_children
8
Pros:

Todo muy limpio y muy buen servicio, lo unico malo es que cada puerta que se cierra en el pasillo, arriba o abajo se escucha como si fuera en tu habitacion, por lo cual no se duerme bien.

2022-07-04 • via Nuitee
K
Karina
8
Great place to stay in the Camino De Santiago
Pros:

The hotel in on the outskirts of the city, but right next to El Camino De Santiago. There is nothing open around the hotel after 7:00PM. My suggestion is to get something to eat for dinner before you get back to hotel. Junior was very helpful and cordial. I will definitely come back to this property


2022-06-02 • via Nuitee