Clayton Hotel Birmingham

Hotels
9 (7536 reviews)
Albert St, Birmingham , Birmingham , GB

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (Paulette, Manei/Manie)
Clean and spacious rooms
Central location near Bullring and transport links
Good breakfast and restaurant/food
Nice bar area and on-site gym
Cons:
No onsite parking / expensive parking (£27)
Air conditioning problems in some rooms
Only one key / restricted floor access for some guests
Connecting-room noise / thin walls
Unable to store food in hotel fridge / limited fridge support
Room service food complaint / minor decoration issues

Categories

Cleanliness
9.4
Multiple reviews note rooms are "clean and fresh", "really clean" and "presentable" — cleanliness is consistently praised across stays.
Service
9.8
Service is a standout: numerous mentions of helpful, attentive staff (notably Paulette and Manei/Manie), excellent customer service and personalised care during stays.
Location
9.2
Frequently described as centrally located with easy access to transport and the Bullring shopping area; some negative notes about lack of onsite parking and a walk/uphill to recommended car parks.
Room Quality
8.2
Rooms are often described as spacious and well furnished, but several guests reported issues: dark rooms, ineffective air conditioning, connecting-room noise and some decoration concerns.
Amenities
8.8
Good bar/restaurant, gym and breakfast offerings are noted positively; some operational issues (only one key supplied, floor-access restrictions, inability to store food in fridge) reduce the score slightly.
Value for Money
8
Generally positive for the experience, but value is pulled down by extra costs and inconveniences (notably £27 parking charges and parking logistics).
Food and Beverage
9.3
Breakfast receives praise as a "lovely" and well-selected offering; restaurant and meal experiences are described as delicious with attentive service.
Overall Experience
9.3
Overall sentiment is highly positive — many "perfect", "wonderful" and celebratory stays — with a few operational annoyances that did not spoil guests' enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:27

Property Description

Stylish Dining Experience

The Clayton Hotel Birmingham offers a modern dining experience at its Grill Restaurant, serving delectable steak and British cuisine. Guests can also savor bespoke cocktails crafted by expert mixologists at the chic on-site bar.

Comfortable Accommodation

Each room at the hotel is equipped with amenities to ensure a comfortable stay, including a flat-screen TV, en-suite bathroom with a hairdryer, laptop safe, and tea/coffee making facilities. Climate control systems are also available in the rooms.

Convenient Location and Facilities

Conveniently located just a short walk from the Bullring Shopping Centre, the hotel also boasts an on-site 24-hour fitness centre and free Wi-Fi throughout. With Birmingham's top attractions within walking distance, Clayton Hotel Birmingham is the perfect choice for your stay in the city.

Important information:

If the property is unable to pre-authorize your card on check-in, a cash deposit will be required.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

9
Based on 7536 reviews
Cleanliness: 9.4
Service: 9.8
Location: 9.2
Room Quality: 8.2
Amenities: 8.8
Value for Money: 8
Food and Beverage: 9.3
Overall Experience: 9.3
P
Paula • couple • gb
8
Excellent overnight stay
Pros:

room comfortable and spacious. Room temperature good. Great view from the room. Bed gave a comfortable sleep and nice and soft.

Cons:

Please consider storage in terms of how high the top shelf is. I doubt most people would be able to store items above the clothes hangers. a lot of things to consider technology wise but limited information on how to use. Same for the shower. Had difficulty turning shower off then the hand held would turn on as well. Did not report as only stayed 1 night.

2026-09-19 • via Nuitee
F
francine • solo_traveller • gb
9
2026-09-19 • via Nuitee
M
Mohammad • solo_traveller • sa
7
2026-09-19 • via Nuitee
J
Jacqueline • extended_group • gb
8
2026-09-19 • via Nuitee
A
Ana Raquel • solo_traveller • gb
10
Very pleased.
Pros:

Breakfast, comfortable bed, quiet room, no noise at all.

Cons:

Nothing.

2026-09-19 • via Nuitee
D
Dimitrios • solo_traveller • gr
8
2026-09-18 • via Nuitee
G
Goitom • solo_traveller • gb
1
2026-09-18 • via Nuitee
N
Natisha • solo_traveller • gb
10
2026-09-18 • via Nuitee
I
ian • solo_traveller • gb
5
Silly niggles that could have easily been resolvable Reception staff haughty and unapproachable
Pros:

Location

Cons:

AC didn’t work, asked twice for it to be sorted. Didn’t happen. We just received a weak apology at the end of our stay. Did not receive everything promised when we upgraded our room. Young bald man on reception lacking in customer skills , blunt to the point of rude on check in not just to me but to others as well needs a customer care skills upgrade (without any bits missing ) UPDATE 1 MONTH LATER Have repeatedly emailed hotel re our issues with lack of promised upgrades and no AC we are essentially being ignored. My wife and I owned and ran an award winning hotel for 20 years we know how customer service works. I am now a lecturer in hospitality at a major College and this experience is now a lesson in how not to do things for my students. Maybe some of the staff and management would like to come and address my students and explain their ethos. I would make them feel welcome and valued.

2026-09-18 • via Nuitee
A
Ashishkumar • family_with_children • ae
9
Overall, the hotel itself was comfortable and well located, but the parking and luggage drop-off arrangements need consi
Pros:

Good location and comfortable stay, but parking is a major concern.

The property is conveniently located close to the city centre, mall, and university, all within walking distance. The rooms were clean, the stay was comfortable, and the staff were quite cooperative and helpful.

Cons:

The main drawback is the parking situation. The hotel does not have its own parking and recommends nearby parking facilities that charge $14 per exit, which I found excessively expensive, particularly for guests staying multiple days and having a car.

Another significant issue is the lack of a proper drop-off/loading area for luggage. The designated loading area is almost always occupied, leaving guests with very limited options to unload their luggage safely. This creates the risk of receiving a traffic or parking fine while simply trying to check in or check out.

2026-09-17 • via Nuitee
K
Kerstin • solo_traveller • sg
10
Comfortable in a convenient location
Pros:

Great location walking distance to everything in the city centre. Clean, comfortable rooms and a decent breakfast.

Cons:

N/A

2026-09-17 • via Nuitee
S
Singh • solo_traveller • gb
10
2026-09-15 • via Nuitee
A
Ayesha • solo_traveller • ae
8
2026-09-14 • via Nuitee
S
Saba • extended_group • gb
10
2026-09-14 • via Nuitee
M
Mohammed • couple • gb
7
2026-09-14 • via Nuitee
C
cjeggo • family_with_children • gb
9
2026-09-13 • via Nuitee
S
Safiyyah • solo_traveller • gb
9
2026-09-13 • via Nuitee
J
Joanne • solo_traveller • gb
8
2026-09-13 • via Nuitee
Y
Yoana • couple • gb
8
2026-09-13 • via Nuitee
K
Kelly • solo_traveller • gb
9
Pros:

Nice and clean, comfortable beds. Enjoyed our stay for the night.

Cons:

The frosted glass in the bathroom door, you can see everything it's not very nice when your sharing a room.

2026-09-13 • via Nuitee