Clayton Hotel Birmingham

Hotels
9 (7536 reviews)
Albert St, Birmingham , Birmingham , GB

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (Paulette, Manei/Manie)
Clean and spacious rooms
Central location near Bullring and transport links
Good breakfast and restaurant/food
Nice bar area and on-site gym
Cons:
No onsite parking / expensive parking (£27)
Air conditioning problems in some rooms
Only one key / restricted floor access for some guests
Connecting-room noise / thin walls
Unable to store food in hotel fridge / limited fridge support
Room service food complaint / minor decoration issues

Categories

Cleanliness
9.4
Multiple reviews note rooms are "clean and fresh", "really clean" and "presentable" — cleanliness is consistently praised across stays.
Service
9.8
Service is a standout: numerous mentions of helpful, attentive staff (notably Paulette and Manei/Manie), excellent customer service and personalised care during stays.
Location
9.2
Frequently described as centrally located with easy access to transport and the Bullring shopping area; some negative notes about lack of onsite parking and a walk/uphill to recommended car parks.
Room Quality
8.2
Rooms are often described as spacious and well furnished, but several guests reported issues: dark rooms, ineffective air conditioning, connecting-room noise and some decoration concerns.
Amenities
8.8
Good bar/restaurant, gym and breakfast offerings are noted positively; some operational issues (only one key supplied, floor-access restrictions, inability to store food in fridge) reduce the score slightly.
Value for Money
8
Generally positive for the experience, but value is pulled down by extra costs and inconveniences (notably £27 parking charges and parking logistics).
Food and Beverage
9.3
Breakfast receives praise as a "lovely" and well-selected offering; restaurant and meal experiences are described as delicious with attentive service.
Overall Experience
9.3
Overall sentiment is highly positive — many "perfect", "wonderful" and celebratory stays — with a few operational annoyances that did not spoil guests' enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:27

Property Description

Stylish Dining Experience

The Clayton Hotel Birmingham offers a modern dining experience at its Grill Restaurant, serving delectable steak and British cuisine. Guests can also savor bespoke cocktails crafted by expert mixologists at the chic on-site bar.

Comfortable Accommodation

Each room at the hotel is equipped with amenities to ensure a comfortable stay, including a flat-screen TV, en-suite bathroom with a hairdryer, laptop safe, and tea/coffee making facilities. Climate control systems are also available in the rooms.

Convenient Location and Facilities

Conveniently located just a short walk from the Bullring Shopping Centre, the hotel also boasts an on-site 24-hour fitness centre and free Wi-Fi throughout. With Birmingham's top attractions within walking distance, Clayton Hotel Birmingham is the perfect choice for your stay in the city.

Important information:

If the property is unable to pre-authorize your card on check-in, a cash deposit will be required.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

9
Based on 7536 reviews
Cleanliness: 9.4
Service: 9.8
Location: 9.2
Room Quality: 8.2
Amenities: 8.8
Value for Money: 8
Food and Beverage: 9.3
Overall Experience: 9.3
I
Imaan • family_with_children • gb
10
2026-10-14 • via Nuitee
A
Akansha • extended_group • gb
9
Pros:

Everything was upto the mark specially for the price paid.

Cons:

View from the room is not great, only construction sight could be seen. There could a bit of more light in the room

2026-10-12 • via Nuitee
K
Kelly • solo_traveller • gb
5
Pros:

The room itself was beautiful really lovely very clean and the bath was deep

Cons:

The staff on leaving questioned us on the three course dinner which we did not attend having arrived late at the hotel we couldn't make it made us feel entirely awkward whilst they checked the cctv just to find out we didnt go to dinner like we said the one member of staff didnt even apologise its a shame as the room is lovely 😀

2026-10-12 • via Nuitee
C
Charles • couple • gb
8
Comfortable but a little far from the ICC.
Pros:

Comfortable, the room was good

Cons:

The location was a bit further from the centre than I expected.

2026-10-12 • via Nuitee
M
Maram • solo_traveller • kw
10
2026-10-12 • via Nuitee
S
Shepherd • couple • gb
10
2026-10-12 • via Nuitee
N
Noland • solo_traveller • gb
8
2026-10-12 • via Nuitee
D
Desmond • couple • ie
10
2026-10-12 • via Nuitee
E
Emy • couple • gb
9
Average stay. A little disappointing
Pros:

We really enjoyed the lay out of the room. The hotel is in a great location and the noise levels are well controlled.

Cons:

I booked a Suite for my Boyfriends birthday. We noticed on the booking the room would be supplied with robes. We didn't receive any. And only one pair of slippers were in the wardrobe. One of the lamps on the left hand side of the bed wasn't working and also the tv in the bathroom wasn't working either which was a bit disappointing. I wanted to vlog the room for a review but didn't want to leave with a negative vibe seeing as we have stayed at the Clayton quite a few times now. I just felt for the price point and for the exception of booking a Suite that some of the more finer details would habe been included to make the stay a bit more special.

2026-10-12 • via Nuitee
M
Maram • solo_traveller • kw
10
2026-10-12 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-10-11 • via Nuitee
A
Anna Maria • extended_group • it
10
2026-10-11 • via Nuitee
C
Chris • couple • gb
6
A okay stay spoilt by bathroom
Pros:

Nice modern looking hotel inside and out

Cons:

Dripping shower, bathroom door not fully closing due to been swollen guessing due to the fan not working in the bathroom

2026-10-11 • via Nuitee
A
Anna Maria • extended_group • it
10
2026-10-10 • via Nuitee
C
craig • solo_traveller • gb
5
2026-10-07 • via Nuitee
P
Paula • couple • gb
8
Excellent overnight stay
Pros:

room comfortable and spacious. Room temperature good. Great view from the room. Bed gave a comfortable sleep and nice and soft.

Cons:

Please consider storage in terms of how high the top shelf is. I doubt most people would be able to store items above the clothes hangers. a lot of things to consider technology wise but limited information on how to use. Same for the shower. Had difficulty turning shower off then the hand held would turn on as well. Did not report as only stayed 1 night.

2026-09-19 • via Nuitee
A
Ana Raquel • solo_traveller • gb
10
Very pleased.
Pros:

Breakfast, comfortable bed, quiet room, no noise at all.

Cons:

Nothing.

2026-09-19 • via Nuitee
J
Jacqueline • extended_group • gb
8
2026-09-19 • via Nuitee
F
francine • solo_traveller • gb
9
2026-09-19 • via Nuitee
M
Mohammad • solo_traveller • sa
7
2026-09-19 • via Nuitee