Hotel Sentral Georgetown @ City Centre

Hotels
7.1 (1699 reviews)
No.12, Lorong Kinta , George Town , my

listing image 1
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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Accessibility
Cons:
Cleanliness issues
Poor service experiences
Limited amenities

Categories

Cleanliness
5.81
Several reviews mentioned issues with cleanliness, including dirtiness and flies.
Service
6.78
Mixed reviews on service; some staff were helpful, while others were rude and unprofessional.
Location
8.82
Multiple mentions of a convenient and central location near food and amenities.
Room Quality
7.27
Rooms were described as comfortable but small, with some issues like noise and slow water.
Amenities
6.3
Limited amenities mentioned, with extra costs for additional services.
Value for Money
7.76
Value perception varies; some found good pricing while others had mixed feelings.
Food and Beverage
6.81
Breakfast quality noted as disappointing, with room for improvement.
Overall Experience
7.28
General satisfaction expressed but with notable frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:22

Property Description

Located in Penang's UNESCO Cultural Heritage Site, Georgetown, Hotel Sentral offers modern, air-conditioned rooms with free Wi-Fi and free private parking just a 10-minute walk from Komtar and 1st Avenue Shopping Mall.

Convenient Location & Nearby Attractions
Explore the vibrant streets of Georgetown and indulge in the local cuisine at Gurney Drive, just a short drive away.

Comfortable Rooms & Amenities
Relax in brightly painted rooms with wooden flooring, equipped with a flat-screen TV and tea/coffee facilities.

Exceptional Guest Services
Enjoy 24-hour front desk assistance, room service, and a restaurant offering a variety of local and western dishes.

Book now to experience the best of Penang at Hotel Sentral Georgetown!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that from 1 June 2014 onwards, all bookings are subjected to a MYR 2 Heritage Tax per room per day.

As part of our continued commitment to improve efficiency and services, we are currently in the process of renovating Hotel Sentral Georgetown's Lobby and expected to be completed by 15 Aug 2025. As a result, there will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1699 reviews
Cleanliness: 5.81
Service: 6.78
Location: 8.82
Room Quality: 7.27
Amenities: 6.3
Value for Money: 7.76
Food and Beverage: 6.81
Overall Experience: 7.28
N
nur • extended_group • my
8
Pros:

Location,room

Cons:

Shower cannot cntrol hot

2026-04-18 • via Nuitee
N
Nur Syafinaz • family_with_children • my
5
2026-04-13 • via Nuitee
M
muhammad • couple • my
7
2026-04-12 • via Nuitee
• extended_group • th
8
2026-04-07 • via Nuitee
C
Chu • solo_traveller • my
6
2026-04-07 • via Nuitee
D
diyana • couple • my
8
Pros:

Breakfast good
Location good
Room clean

Cons:

No laundry bag provided

2026-03-29 • via Nuitee
N
NORHASMAYANI • couple • my
1
Cons:

Booking guna online pas 2 mnta duit cash,tnya kenapa kena bayar cash sebabnya nti bank akn cancel paymet..bila dlm bank kena potong call pihak hotel xangkat..

2026-03-28 • via Nuitee
M
MASILAH • family_with_children • my
8
2026-03-26 • via Nuitee
Y
Yasotha • family_with_children • my
6
Pros:

Overall OK

Cons:

Less Hotel customer car parking

2026-03-22 • via Nuitee
J
Jeremiah Keepat • family_with_children • my
10
Pros:

all

Cons:

none

2026-03-17 • via Nuitee
J
Jensen • family_with_children • my
5
Pros:

The location of the hotel in town centre was good.

Cons:

The room that they gave me was totally different from those photos advertise in Booking.com. Asked for a changed and they showed me another room but it was an old room as well. The photo advertised was a completely refurbished. When I checked in I aksed if the rooms were all refurbished and they said yes. But very disappointed to get an old room. The bed head frame 1 side was broken too.

2026-03-11 • via Nuitee
M
Miko • couple • my
3
Pros:

Don’t have any comment

2026-03-04 • via Nuitee
R
Rajkumar • family_with_children • my
4
Ok
Pros:

Ok

Cons:

Ok

2026-03-04 • via Nuitee
J
Jaswant • couple • gb
6
2026-02-26 • via Nuitee
T
Tsaichuanpow • couple • my
2
2 days
Pros:

Good

2026-02-10 • via Nuitee
M
Marina • couple • my
7
2026-02-10 • via Nuitee
S
SUKI • family_with_children • au
3
2026-01-30 • via Nuitee
A
AFIFAH • family_with_children • my
7
2026-01-27 • via Nuitee
N
NOOR NAIM BT HASHIM • family_with_children • my
8
2026-01-25 • via Nuitee
Y
Yolanda • solo_traveller • my
8
2026-01-22 • via Nuitee