Hotel Sentral Georgetown @ City Centre

Hotels
7.1 (1724 reviews)
No.12, Lorong Kinta , George Town , my

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Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Location
Comfortable rooms
Accessibility
Cons:
Cleanliness issues
Poor service experiences
Limited amenities

Categories

Cleanliness
5.81
Several reviews mentioned issues with cleanliness, including dirtiness and flies.
Service
6.78
Mixed reviews on service; some staff were helpful, while others were rude and unprofessional.
Location
8.82
Multiple mentions of a convenient and central location near food and amenities.
Room Quality
7.27
Rooms were described as comfortable but small, with some issues like noise and slow water.
Amenities
6.3
Limited amenities mentioned, with extra costs for additional services.
Value for Money
7.76
Value perception varies; some found good pricing while others had mixed feelings.
Food and Beverage
6.81
Breakfast quality noted as disappointing, with room for improvement.
Overall Experience
7.28
General satisfaction expressed but with notable frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:22

Property Description

Located in Penang's UNESCO Cultural Heritage Site, Georgetown, Hotel Sentral offers modern, air-conditioned rooms with free Wi-Fi and free private parking just a 10-minute walk from Komtar and 1st Avenue Shopping Mall.

Convenient Location & Nearby Attractions
Explore the vibrant streets of Georgetown and indulge in the local cuisine at Gurney Drive, just a short drive away.

Comfortable Rooms & Amenities
Relax in brightly painted rooms with wooden flooring, equipped with a flat-screen TV and tea/coffee facilities.

Exceptional Guest Services
Enjoy 24-hour front desk assistance, room service, and a restaurant offering a variety of local and western dishes.

Book now to experience the best of Penang at Hotel Sentral Georgetown!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that from 1 June 2014 onwards, all bookings are subjected to a MYR 2 Heritage Tax per room per day.

As part of our continued commitment to improve efficiency and services, we are currently in the process of renovating Hotel Sentral Georgetown's Lobby and expected to be completed by 15 Aug 2025. As a result, there will be some construction noise during this period. We apologize for any inconvenience it may cause and your understanding & support during the renovation period is much appreciated.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1724 reviews
Cleanliness: 5.81
Service: 6.78
Location: 8.82
Room Quality: 7.27
Amenities: 6.3
Value for Money: 7.76
Food and Beverage: 6.81
Overall Experience: 7.28
M
Mike Chai • solo_traveller • my
7
Pros:

Nearby food and mall,public transport.

Cons:

No window view

2026-05-23 • via Nuitee
N
Nur • solo_traveller • my
9
2026-05-19 • via Nuitee
A
Akhbar Azis • couple • my
7
2026-05-11 • via Nuitee
N
NOR AFIQAH • solo_traveller • my
7
2026-05-06 • via Nuitee
D
Deanne Mae • couple • my
5
Cons:

Aircon not working I complained but still tge same very hot the room

2026-05-04 • via Nuitee
S
syeffa • couple • my
1
Pros:

BILIK TIDAK ADA KUNCI KESELAMATAN

Cons:

BILIK SANGT KOTOR

2026-05-01 • via Nuitee
Z
ZARINA • couple • my
6
2026-05-01 • via Nuitee
M
Muhamad • solo_traveller • my
10
Pros:

Kawasanl

Cons:

Tiada

2026-05-01 • via Nuitee
S
Suujen • couple • my
5
Good
Pros:

Easy access to all places

Cons:

the pillow not comfortable and no tooth brish provided

2026-04-29 • via Nuitee
S
Syukri Ainun • couple • nl
6
2026-04-27 • via Nuitee
M
Mohd Safuan • extended_group • my
10
2026-04-26 • via Nuitee
A
Annamalai • couple • my
9
Value For Money
Pros:

Clean, spacious, drink making facility, wardrobe and very good location - next to macalister road and street food. Value for money.

Cons:

Parking space limited. But lots of town council pay parking nearby. The sink was not working well. Aircon cannot adjust.

2026-04-25 • via Nuitee
P
Phothisuk • couple • th
8
ดี
Pros:

ที่ตั้งและสถานที่

2026-04-23 • via Nuitee
A
Annamalai • couple • my
9
Value for money
Pros:

Spacious, clean and excellent location - near macalister road and street food. Value for money. Tea coffee making facility available.

Cons:

Not many parking lots but there a lot of town council pay parking. Air condition cannot adjust.

2026-04-22 • via Nuitee
N
nur • extended_group • my
8
Pros:

Location,room

Cons:

Shower cannot cntrol hot

2026-04-18 • via Nuitee
N
Nur Syafinaz • family_with_children • my
5
2026-04-13 • via Nuitee
M
muhammad • couple • my
7
2026-04-12 • via Nuitee
C
Chu • solo_traveller • my
6
2026-04-07 • via Nuitee
• extended_group • th
8
2026-04-07 • via Nuitee
D
diyana • couple • my
8
Pros:

Breakfast good
Location good
Room clean

Cons:

No laundry bag provided

2026-03-29 • via Nuitee