Hotel Don Luis

Hotels
7.4 (7836 reviews)
Avenida General, 12 (bajo) , Madrid , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Need for renovation

Categories

Cleanliness
6.6
Several reviews mentioned cleanliness issues with bathrooms and carpets.
Service
8.8
Staff received positive feedback for their friendliness and attentiveness.
Location
8.6
Multiple reviews praised the proximity to the airport and metro.
Room Quality
6.9
Some reviews indicated problems with outdated furnishings and comfort.
Amenities
7.1
Basic amenities met expectations, but breakfast service deficiencies noted.
Value for Money
7.6
Generally perceived as a fair price for the services offered.
Food and Beverage
6.1
Breakfast service availability was raised as a concern.
Overall Experience
7.5
Overall a satisfactory stay, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Convenient Location
Hotel Don Luis, a mere 5-minute drive from Madrid's Barajas Airport and 3 km from the IFEMA Convention Centre, offers unparalleled convenience for travelers. The proximity to transportation hubs ensures easy access to key destinations.

Comfortable Accommodation
Each room at Don Luis Hotel is equipped with seasonal air conditioning, heating, work desk, TV, and safety deposit box. Guests can stay connected with free WiFi in the reception area and a complimentary wired internet connection in the rooms. The private bathrooms with hairdryers add to the comfort of the stay.

Efficient Transport Links
With Barajas Metro Station just an 8-minute walk away and the airport train a short ride from the hotel, guests can navigate the city with ease. Additionally, the nearby 101 bus provides a quick 5-minute route to the airport, making travel seamless.

Book your stay at Hotel Don Luis for a convenient and comfortable experience.

Important information:

Please note the property does not have a bar.

Please note that parking spaces are limited and subject to availability.

WiFi is only available in the lobby. Wired internet is provided in the rooms.

Please note that guests older than 6 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 7836 reviews
Cleanliness: 6.6
Service: 8.8
Location: 8.6
Room Quality: 6.9
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.1
Overall Experience: 7.5
M
Mar • family_with_children • es
4
Pros:

Desafortunadamente nada. Descuidado, sucio y las tres estrellas que tiene son de decoración. Siento mucho el mal comentario pero no me hospedaba hace años en el y no esperaba que estuviese en tan mal estado como me lo he encontrado. Una pena.

2026-05-09 • via Nuitee
S
silvia • solo_traveller • ar
8
Pros:

La ubicación. Y la habitacion y baño son amplios.

Cons:

La alfombra de la habitación vieja y en mal estado.

2026-05-09 • via Nuitee
I
Iryna • solo_traveller • ua
5
Цена не соответствует качеству!
Pros:

Месторасположение

Cons:

Персонал не заинтересован в улучшении качества обслуживания. Фен не работал и на рецепшене даже ничего не предложили хотя знали, что фен не работает.
Бачок на унитазе протекал тоже никому нет дела.

2026-05-09 • via Nuitee
E
Estephanie • solo_traveller • es
8
2026-05-09 • via Nuitee
M
Marika • solo_traveller • es
7
2026-05-09 • via Nuitee
C
Cesar • solo_traveller • es
5
Pros:

La ubicacion

Cons:

Falta iluminación en la habitación,necesita una restauración, el servicio de mantenimiento no acudió cuando comunicamos que las patas de una cama fallaban

2026-05-09 • via Nuitee
O
Olga • solo_traveller • ua
8
2026-05-09 • via Nuitee
D
Davinia • solo_traveller • es
9
2026-05-09 • via Nuitee
E
Emil • solo_traveller • mk
9
2026-05-09 • via Nuitee
M
Milby • solo_traveller • us
5
2026-05-09 • via Nuitee
E
Elisabeth • solo_traveller • us
6
Not worth the money I paid!
Cons:

The room was outdated! The carpet was faded and stained! When I asked the receptionist to change room she told me that’s the room I paid for! The room smelled dusty!

2026-05-09 • via Nuitee
R
Rivas d • solo_traveller • hu
10
2026-05-09 • via Nuitee
R
Rocío • solo_traveller • es
9
De camino al aeropuerto
Pros:

La ubicación, cerca de la plaza y cómodo para llegar al aeropuerto.

2026-05-08 • via Nuitee
U
uanita • couple • lv
9
2026-05-08 • via Nuitee
M
Maria Jose • solo_traveller • ar
9
Pros:

Los recepcionistas muy amables. La ubicacion es buena, esta muy cerca del casco historico de Barajas.

2026-05-08 • via Nuitee
M
MARIA MERCEDES • family_with_children • es
1
Pros:

nada

Cons:

Las habitaciones son muy precarias.

2026-05-07 • via Nuitee
Ángel • solo_traveller • es
6
Pros:

Cerca del aeropuerto

Cons:

La cama muy incómoda

2026-05-07 • via Nuitee
S
Sloman • solo_traveller • nz
10
2026-05-07 • via Nuitee
J
Jason • family_with_children • pr
2
2026-05-07 • via Nuitee
V
Vanessa • couple • br
10
Excelente acomodação!
Pros:

Quarto e banheiro bem grandes. Fica 8 min de carro para o aeroporto. Excelente!

Cons:

Nada.

2026-05-07 • via Nuitee