Hotel Don Luis

Hotels
7.4 (7414 reviews)
Avenida General, 12 (bajo) , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Need for renovation

Categories

Cleanliness
6.6
Several reviews mentioned cleanliness issues with bathrooms and carpets.
Service
8.8
Staff received positive feedback for their friendliness and attentiveness.
Location
8.6
Multiple reviews praised the proximity to the airport and metro.
Room Quality
6.9
Some reviews indicated problems with outdated furnishings and comfort.
Amenities
7.1
Basic amenities met expectations, but breakfast service deficiencies noted.
Value for Money
7.6
Generally perceived as a fair price for the services offered.
Food and Beverage
6.1
Breakfast service availability was raised as a concern.
Overall Experience
7.5
Overall a satisfactory stay, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Convenient Location
Hotel Don Luis, a mere 5-minute drive from Madrid's Barajas Airport and 3 km from the IFEMA Convention Centre, offers unparalleled convenience for travelers. The proximity to transportation hubs ensures easy access to key destinations.

Comfortable Accommodation
Each room at Don Luis Hotel is equipped with seasonal air conditioning, heating, work desk, TV, and safety deposit box. Guests can stay connected with free WiFi in the reception area and a complimentary wired internet connection in the rooms. The private bathrooms with hairdryers add to the comfort of the stay.

Efficient Transport Links
With Barajas Metro Station just an 8-minute walk away and the airport train a short ride from the hotel, guests can navigate the city with ease. Additionally, the nearby 101 bus provides a quick 5-minute route to the airport, making travel seamless.

Book your stay at Hotel Don Luis for a convenient and comfortable experience.

Important information:

Please note the property does not have a bar.

Please note that parking spaces are limited and subject to availability.

WiFi is only available in the lobby. Wired internet is provided in the rooms.

Please note that guests older than 6 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 7414 reviews
Cleanliness: 6.6
Service: 8.8
Location: 8.6
Room Quality: 6.9
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.1
Overall Experience: 7.5
W
Wasim • solo_traveller • de
8
2026-03-14 • via Nuitee
M
Moreno • solo_traveller • es
5
Solo fui a dormir , estaba todo el día reunido trabajando
Pros:

El personal muy amable, atentos y simpáticos .

Cons:

La cama fatal ! Me dejaron una habitación con una cama pequeña , quitaron la otra y dejaron el cabecero puesto ! Me daba mala sensación nada más entrar en la habitación.
La cisterna estaba muy dura , el secador del pelo no funciona , y la ducha pésima . El último día apenas llegaba el agua caliente .

2026-03-14 • via Nuitee
P
Petr • family_with_children • cz
10
2026-03-14 • via Nuitee
G
Garay • family_with_children • ar
10
Excelente
Pros:

La calefacción, la ubicación, la atención del personal

Cons:

La iluminación,

2026-03-14 • via Nuitee
L
Lariza • family_with_children • cr
5
Pros:

La cercanía al aeropuerto

Cons:

Las cortinas sucias, las alfombras sucias y manchadas.

2026-03-14 • via Nuitee
D
Daniel • couple • es
8
2026-03-14 • via Nuitee
M
Maria Eugenia • couple • es
6
Lo justo para dormir.
Pros:

La ubicación, la fachada y el joven que nos atendió fue muy correcto.

Cons:

Le hace falta un laude cara, los pasillos con manchas de humedad, las habitaciones muy oscuras, las almohadas no valen nada, esa silla que está junto a la mesa… he visto en el contenedor sillas mejores que esta.

2026-03-14 • via Nuitee
A
Andreea Mihaela • couple • ro
8
Pros:

24h reception, close to the airport - it was what we needed for a few hours of sleep during our layover.

Cons:

-

2026-03-13 • via Nuitee
C
Christine • family_with_children • gb
8
Good clean comfortable hotel.
Pros:

Large room, beds very comfortable, ckean, convenient for airport.

Cons:

The room had a small fridge, but was unabke to use it as it had a lock on it.

2026-03-13 • via Nuitee
R
Renata • couple • br
10
2026-03-13 • via Nuitee
C
Clara Isabel • family_with_children • es
7
Pros:

Buenas ubicación, por los alrededores hay de todo personal amable, hotel discreto, sin mucho ruido

Cons:

Las ventanas estaban selladas, colchón algo duro,no me gustó que sonara el teléfono justo a la hora del check out

2026-03-13 • via Nuitee
L
Lisa • solo_traveller • ca
3
Clean rooms, but renovation required 20 years ago. Warn out, terrible condition. Mattress destroyed.
Cons:

Room was disgusting. Mattress literally falling apart, springs poking through. Carpets warn out right to the wood floor underneath.

2026-03-13 • via Nuitee
R
Rodrigo • family_with_children • ca
10
2026-03-13 • via Nuitee
A
Ariel • couple • es
6
Pros:

Ubicación

Cons:

Está todo muy avejentado. Moqueta gastadisisma. Paredes muy tocadas. Almohadas súper viejas.

2026-03-12 • via Nuitee
J
Jorge & Irene • family_with_children • br
8
Pros:

Foi a segunda vez e nessa estadia o único positivo foi a proximidade do aeroporto e a camareira.

Cons:

Da recepção, parecia que nos estava fazendo um favor e, ainda, com enfado. Não devo voltar quando precisar dormir em Madrid.

2026-03-12 • via Nuitee
D
Demelza • couple • gb
10
Fantastic stay. Would definitely stay again
Pros:

Fantastic location. Friendly staff.

Cons:

Small room but to be expected in a capital city.

2026-03-11 • via Nuitee
V
Vladimir • family_with_children • cz
6
Pros:

Close to airport

Cons:

Could not sleep because of air conditioner or heating system, it was very noisy, The blanket was not very good, i felt cold at night, the pillow was small. No power plug near the bad, only 5 meters away

2026-03-11 • via Nuitee
C
ChiaI • couple • tw
8
Pros:

離機場只有一站距離，離地鐵站也不會太遠

Cons:

房間看起來有年代感，霉味稍重

2026-03-10 • via Nuitee
V
Vincenzo • solo_traveller • ie
7
2026-03-09 • via Nuitee
L
Lisandra • couple • cy
10
Great
Pros:

Kindness of the people was amazing.

2026-03-09 • via Nuitee