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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Clubhouse
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Sauna
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Massage services
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Packed lunches
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Table tennis
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Ski storage
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Grocery deliveries
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Kid meals
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Heated pool
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Public transport tickets
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Evening entertainment
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Infinity pool
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Outdoor furniture
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Playground on site
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Internet access
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Games
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Housekeeping on request
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Concerts/live shows
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Clubhouse
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Ski lift privileges
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Snow sports gear
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Swimming nearby
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Convenient Location:
La Ginabelle, just a stone's throw away from Zermatt Train Station and cable cars, offers a perfect blend of comfort and accessibility.
Indulge in Culinary Delights and Relaxation:
Savor the renowned gourmet cuisine and unwind in the expansive spa area with an outdoor pool at a soothing 34°C. Enjoy complimentary afternoon coffee and tea with delicious home-made cake during the winter season.
Family-Friendly Amenities and Services:
Families can take advantage of the kid's club while parents make use of the shuttle service to and from the train station, ensuring a hassle-free stay.
Experience the epitome of luxury and convenience at La Ginabelle - book now for an unforgettable retreat.
Please note that Zermatt is car-free and can only be reached by train. Guests can drive to Täsch and continue to Zermatt by train or taxi. Hotel La Ginabelle offers a shuttle service from and to the Zermatt Train Station between 08:00 and 19:00 on prior request.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 0 years old stay for free when using an available cot.
Children up to and including 0 years old stay for free when using an existing bed.
Children up to and including 8 years old stay for free when using an available extra bed.
Children from 9 years old to 15 years old stay for CHF 100 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
地點離車站步行約9分鐘，游泳池和SPA實在太讚了，窗外一打開走出去陽台直接就正對馬特洪峰！
房間稍微偏小
Ideal location, high-quality, practical and functional facilities, exquisite cuisine, and a warm, flexible, family-style approach. The best part? The staff. From the manager to the cleaning team, including reception, bartenders, waiters, and taxi drivers, everyone showed nothing but friendly smiles and a willingness to help with everything. We were not travelling with children, only with a teenager, but it gave us the impression that everything is also very well geared towards families, making it a great place to enjoy with kids. We are very happy and grateful for the stay we had. Highly recommended.
Amazing atmosphere and wonderful staff - truly felt welcomed from the moment we arrived!
The location is superb, and both the facilities and service are top-notch.
Nice hotel, very good location. Here are the pros and cons during my 4 night stay.
Pros: The pools/spa - such a nice feature to have after the slopes. There are 3 indoor/outdoor pools/jacuzzi's, steam room, sauna that can be used for hotel guests. The breakfast was nice, plenty of choices, fresh juices, never too crowded. The ski room was nice, easy to use with a seperate lift, secure with lockers for all your stuff. The room was nice, had a nice view of the Matterhorn, big balcony. The afternoon tea time is a nice touch with light snacks and cakes, though drinks not included.
Cons: There is no iron or steamer in the room. They want you to use their laundry service which is extremely expensive. Total rip off. The bed and pillows are horrible. Pillows are so flat and small, the mattress is just a foam sponge, poor sleep for us. The heater in the room works too well. Could not figure out how to shut it off, had to open the window constantly to cool the room down in Jan. The shower is a joke, luckily there were 2 showers in our bathroom. The stand alone shower is WAY too small to use for a human adult. The tub shower was slightly larger. The fact that tea time does not include coffee or tea is also a shame. Other hotels include self service coffee machines or tea for free during tea time, here, nope. You have to pay for all that at tea time. For the amount of money they charge for the rooms, you would think that coffee and tea in the bar area would be included. Only in the room it's free. Walls are a little thin, you can hear people walking or running above you. And the shuttle service is nice, though they said that there would be a driver at the train station to pick us up, there was not. I had to call the hotel to have the driver come get us. They fell short on that part of customer service. Also, one of the hotel staff wasn't the friendliest. Maybe she was having a bad day, i don't know. They didn't explain much to us at check-in. We had to basically figure out everything for ourselves. Again, a little short on customer service.
All in all, a good stay. You are really paying for the pools and spa. Not sure if I would stay here again, maybe if there was a sale or the rooms were cheaper would I come back.
++++:
Chef was always somewhere which is exemplary and maximizes the service quality overall.
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Very nice Spa facilities. Loved the waterbeds in chill area!
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Food (breakfast and diner) very good inclusive presentation and flexibility.
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Amazing bar tender. All Martini‘s were excellent!
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Just small things, otherwise it would have been a 10/10.
It was so comfortable and loved the updates
There is nothing I didn’t like about it. Everything was amazing, especially the staff.
I love how the staff being so attentive and helpful.
When I was back to my hotel room, I saw the staff were doing house keeping. There was some food waste I wanted to throw but I didn't want to bother them since they were busy. They noticed and shortly after, they knocked on my room door asking if there is anything needed to throw.
Everything is included like gym, swimming pool facilities, sauna and breakfast. They would replenish mini toblerone chocolate in your room which is such a sweet touch.
Also if you follow google map, even with luggage (mine was 31 kg), it is actually a straightforward route with no stairs involved. Otherwise, I believe you could make a request to get hotel electric vehicle to transport your luggage from train station to hotel.
If i have to nitpick, it would be:
- operating hours for facilities (till 8pm i believe) which is hard to use their facilities since it close early
- no express checkout counter (it would be good to have since counter operate from 7am onwards)
Schöner Baustil
Grosszügiges Zimmer
Schöner Spa Bereich
Keinen Blick auf die Berge
Brotauswahl beim Frühstück nicht so hohe Qualität
so saubere Zimmer / sehr freundliches Personal / fantastisches Frühstück / Abends Bar mit Klavierspielerin & exzellenten Cocktails / stilvoll eingerichtet / Spa & Wellness sagenhaft / gute Lage ruhig wunderbar kann ich nur weiterempfehlen würde es wieder buchen
alles
Personnel exemplaire, très serviable et accommodant.
Ich war schon mehrmals da und es ist immer wunderbar.
Super Essen, tolles Spa mit mehreren beheizten Aussenpools, gute Lage und schöne, geräumige Zimmer
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