DO Plaça Reial powered by Sonder

Upon arrival there was a light switch in the bathroom that was hanging outside the electrical box. We shared this with the staff and they sent someone up to evaluate the exposed wiring. That person took a picture of the hazard and said someone would be up to fix it first thing the next morning. Upon returning in the afternoon of that "next day" we notified the front desk that the hazard still was not fixed. This was a 3-minute fix ! When we returned later that night it still was not fixed and when I entered the bathroom after showering, I accidently bumped the hanging switch which caused it to arc. Fortunately I was not shocked with 220v of electricity. I am extremely disappointed that the hotel management thinks so little of their guest safety!! I wish they would have offered to switch rooms if they could screw the switch back in. I will have a hard time entrusting this hotel chain and the Sonder management in the future.

Noise

N/A

Very noisy square till 6am
Shower is very fussy to use

Room was a bit small

Wir hatten 4 Zimmer, davon 1 in dem es dunkel war, da sich die Fensterläden nicht öffnen liesen. Die Zimmer sind etwas renovierungsbedürftig und die steckdosen haben auch nicht überall funktionert. Das Personal beim Frühstück war ziemlich unfreundlich, es hat ewig gedauert bis wir das Frühstück erhalten haben

Het is verouderd zeker voor het aantal sterren mag er meer oog zijn voordetail. Lichtknopjes op de
Kamer vielen er zowat uit en ook onderhoud bij het zwembad laat te wensen over.

Sadly, lots of the basics were not delivered. This was NOT a 5 star hotel experience.
- We were allowed to check in early (great!) but then realised one of the 2 rooms wasn't the one we booked (no balcony). Raised this with reception and they acted as though the other type of room simply didn't exist, until we pressed for a solution. Turns out it had been closed from the system the day before because of Aircon problems. Apparently now fixed, we were moved into the king suite with square view and balcony.
- Turns out the Aircon still wasn't fixed so, in spite of the facilities guy trying to repair it, we just had to open the balcony door by day and tolerate the warmth at night (luckily it wasn't bad in September).
- While the above is not great, the real disappointment with this hotel is the food & beverage team. Very surly looking with no one smiling. One guy serving drinks at lunch was actually a bit of a smartass and quite rude (even though I was ordering in Spanish, not that this should matter).
- No staff are ever posted on the rooftop terrace, meaning you have to buy your own drinks in the lobby (with my wife waiting 25 mins for one simple drink because of their lack of common sense behind the bar).
- There were empty glasses everywhere on the terrace until I suggested to the bar person that she send someone up, which she then did.
- 2 customers were placing their drinks on the ledge 80 feet above people's heads, so I asked a server who had come to remove empty glasses to tell them not to do this for obvious health and safety reasons; said he'd talk to his manager, said nothing to the 2 idiots, and never came back (nor did a manager).
- Likewise, for breakfast on day 2, the server (yep, another surly one; not the guy with the wrist bandage, he was good enough) got one of our simple breakfast orders wrong twice in a row, in spite of us ordering it in Spanish.

Loose light switches near door. Needs attention

little noise in the Placa until earlhours of th emoting.

Tutto

У меня украли наличные из номера, приличную сумму!!! В моих вещах лазили, вероятнее всего, сотрудница клининга. Деньги хранились в небольшой сумочке, которая была внутри чемодана, под вещами. Есть камеры в коридоре, электронные ключи - все видно кто когда заходил и выходил. Тем не менее руководство гостиницы вело себя максимально пассивно, для галочки просмотрело видеозаписи, пообщалась с горничной и на этом все. Будьте аккуратны! Не оставляйте ценные вещи в номере! Все кладите в сейф. За столько лет путешествий такой впервые у меня. Крайне огорчен этим инцидентом