Hanoi E Central Hotel

Hotels
Independent
9.4 (100 reviews)
18A Lo Su Street, Hoan Kiem Dist, Hanoi, 10000 , Hanoi , VN

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
ATM/banking
Gift shops or newsstand
Bicycle rentals nearby
Television in common areas
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (Rosie, Lisa, Reni) who go above and beyond
Excellent central location near major Hanoi attractions
Clean, comfortable rooms with occasional upgrades (bathtub, smart TV)
Good breakfast and helpful local recommendations
Strong value for money
Cons:
Some guests found beds slightly firm
One mention of limited breakfast variety
AC could be turned on earlier before check-in for cooler arrival rooms

Categories

Cleanliness
9.4
Rooms repeatedly described as clean and comfortable across multiple reviews.
Service
9.9
Consistently praised staff (Rosie, Lisa, Reni) for warmth, helpfulness, prompt recovery of lost items and personalised assistance.
Location
9.6
Excellent central location in the old town; reviewers noted easy access to major sights (around 10 minutes).
Room Quality
9.3
Rooms described as comfortable with occasional upgrades (bathtub, nice views, smart TV); a few mentions of slightly firm beds.
Amenities
9.1
Good amenities noted (smart TV, bathtub in upgraded rooms); staff provided maps, routes and local tips.
Value for Money
9.6
Several reviewers called the hotel good value or reasonably priced and highlighted strong cost-performance.
Food and Beverage
9
Breakfast described as fresh and good with menu options, though one review noted limited variety.
Overall Experience
9.3
Overall stays characterized as excellent thanks to warm hospitality, helpful service, clean rooms and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-10 13:54

Property Description

Picturesque Views from Terrace
Experience the stunning views from our terrace while enjoying complimentary wireless internet and concierge services. Indulge in our restaurant, Cha Ca Lang, or opt for 24-hour room service.

Luxurious Amenities
Relish in our comfortable, air-conditioned rooms with memory foam beds, premium bedding, and modern technology including LCD TVs and complimentary Wi-Fi.

Convenient Location
Located in the heart of the Old Quarter, our hotel is just a short walk from must-see attractions such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. Don't miss the vibrant Hanoi Old Town Night Market and Hanoi Opera House close by.

Book with Hanoi E Central Hotel for an unforgettable stay in Hanoi's bustling Old Quarter.

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not permitted at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • Food & Beverage

    No alcohol allowed onsite

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 100 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.6
Room Quality: 9.3
Amenities: 9.1
Value for Money: 9.6
Food and Beverage: 9
Overall Experience: 9.3
L
Ludovica solo_traveller it
10
Ottimo! Consiglio vivamente
Pros:

Decisamente perfetta! Centrale, pulitissima, colazione ottima e sopratutto personale super gentile e disponibile. Rosie mi ha supportato nella gestione del mio ultimo giorno senza stanza con gentilezza e disponibilità. Veramente un posto dove tornare!

2026-08-07 via Nuitee
L
Lydia couple us
10
Super friendly staff and excellent location to get around the city!
Pros:

We had a wonderful large room with a great view of the city! The bed was super comfortable and the AC was working great. Staff prepped us breakfast in the morning for our super early arrival and let us check in early when we arrived.

2026-08-07 via Nuitee
L
Laure family_with_children fr
9
Pros:

Très bon emplacement central. Super équipe aux petits soins, organisant tous nos déplacements et très accueillantes.

Cons:

RAS

2026-08-07 via Nuitee
I
Iván couple es
10
Excelente
Pros:

Atención del personal, ubicación, desayuno, limpieza… todo.

2026-08-07 via Nuitee
A
Andrea couple it
10
2026-08-07 via Nuitee
G
Graziella extended_group es
10
Rosie nos hizo sentir en casa
Pros:

Me hicieron sentir como en casa, Rosie nos ayudo y se preocupo por nuestro viaje. Nos reservo la bahía de Ha long a mejor precio que booking y también nos consiguió las entradas de las marionetas eñ Segunda fila y a mejor precio. La localización del hotel es excepcional

2026-08-06 via Nuitee
D
Diana family_with_children it
10
Pros:

Hotel carino sotto ogni punto di vista ! Rosie ti fa sentire a casa !!!!! Consigliato!!

2026-08-06 via Nuitee
S
stéphane couple fr
10
2026-08-06 via Nuitee
D
dierickx solo_traveller be
10
Super verblijf
Pros:

Heel lief en gedienstig team, je mag er alles aan vragen. Het ontbijt was het beste van heel onze reis door Vietnam. De centrale ligging, en toch rustig gelegen. Perfect gewoon! Dank je wel. Gert en Kristel

Cons:

Niets

2026-08-06 via Nuitee
L
Laura couple es
10
2026-08-06 via Nuitee
J
Julie solo_traveller nl
10
2026-08-06 via Nuitee
M
Mariona couple es
10
2026-08-05 via Nuitee
V
Val solo_traveller fr
10
Pros:

Excellent accueil, grande gentillesse du personnel qui nous a aidé pour le transfert à l'aéroport,et aussi pour les visites dans Hanoï. Chambre très propre et grande. Nuit calme. Bon petit déjeuner. Je recommande vivement cet hôtel.👍

2026-08-05 via Nuitee
F
FERNANDO family_with_children es
10
Ideal
Pros:

Absolutamente todo
Amabilidad, ubicación, desayuno, etc

Cons:

Todo perfecto

2026-08-04 via Nuitee
K
Kim family_with_children nl
10
Welkom en gastvrij
Pros:

Locatie was heel centraal, maar Rosie en haar team waren geweldig!
Het personeel is ontzettend vriendelijk, gastvrij en servicegericht. Bovendien spreken ze goed Engels. Rosie en haar team verstaan de kunst van gastvrijheid als geen ander.
Vanaf het moment dat je aankomt, word je hartelijk begroet. Ze vragen oprecht hoe je hebt geslapen, brengen je bagage naar je kamer en helpen met het regelen van taxi's en excursies. Alles gebeurt op een warme, natuurlijke en ongedwongen manier, waardoor je je direct welkom voelt.

Het hotel heeft ook een eigen reisbureau en Rosie helpt je graag met het plannen van uitstapjes. Wij hebben via haar een fantastische driedaagse cruise door Halong Bay geboekt. Toen bleek dat we weinig tijd hadden om de rest van onze reis te plannen, heeft zij ook in korte tijd een complete driedaagse reis naar Sapa voor ons geregeld, inclusief transfers, overnachtingen, een persoonlijke gids en diverse excursies.Onze overige bagage mocht ook tijdens de cruise gewoon blijven staan, terwijl we niet meer in hotel verbleven en we mochten zelfs nog douchen als we wilden!

Alles werd vooraf duidelijk met ons besproken, inclusief de kosten en reistijden. Tijdens de reis hield Rosie bovendien contact om te vragen hoe het ging en stuurde ze steeds alle benodigde informatie. Dankzij haar persoonlijke aandacht en uitstekende organisatie verliep alles perfect. Een absolute aanrader! Dank Rosie en haar team!

Cons:

Alles was daar wat je nodig had.

2026-08-04 via Nuitee
S
Stéphane extended_group fr
9
Très bon hotel dans le vieux quartier de Hanoï
Pros:

Hôtel très bien situé dans le vieux quartier de Hanoï. Possibilité de tout faire à pied.
Équipe sympathique, qui donne de très bon conseil.
Un établissement que je recommande pour son authenticité.

Cons:

Rien

2026-08-04 via Nuitee
F
Florence couple fr
9
Absolument parfait
Pros:

L’emplacement est très central, la gentillesse du personnel, la chambre (nous avons été surclassé en Penthouse )!, le service du pressing

Cons:

Peut être la salle du PDJ, un chouïa exiguë

2026-08-04 via Nuitee
E
Ellen couple dk
10
Utroligt sødt og hjælpsomt personale. God lokation tæt på det meste.
Pros:

Utroligt sødt og hjælpsomt personale. I sær stor tak til Lisa, som hjalp os med at planlægge vores videre rejse. Hun gjorde vores ankomst til Vietnam nem og overskuelig.
Alt personale var søde og imødekommende og gode til engelsk.

2026-08-04 via Nuitee
H
Hoang solo_traveller fr
10
J'y retournerai sans hésiter
Pros:

Personnel professionnel, accueillant, à l'écoute et très réactif.
Emplacement de l'hôtel pratique pour se balader autour du Lac Hoàn Kiếm.

2026-08-04 via Nuitee
L
Laure couple fr
10
Very friendly staff
Pros:

The welcoming staff of this hotel is making this trip so nice and helpful !! Rina and Rosie have been lovely. + the hotel is impeccable, well located and quiet !

2026-08-04 via Nuitee