Rowntree Lodge

Nothing

My only issue would be the milk in the room. I would always prefer fresh.

Nothing

The heating (radiator) in our room didn’t work so it was quite cold. We reported it to staff who tried to get an engineer out but unfortunately this didn’t happen before we left. There was an iron and fan available in the room but no heater which would have helped somewhat. The WiFi was very sporadic with the telly constantly rebooting while trying to watch it. I completely understand that Neither of these issues were fully in the control of the lodge but did impact on the quality of our stay. The doors could do with a little handle on the outside to help close the doors as they it was difficult to get enough momentum to close it without slamming.

Not much - felt some of the prices in the cafe were a bit expensive but it was good to have it on hand

Breakfast in the cafe a bit late. We had to leave before it opened.

everthing was good

Nothing

There was a really handy key box for late check-in and it would be great to let guests know in advance. We got delayed on the Cleveland Way without internet/mobile connection and were worried about being locked out.

Booked rowntree lodge Fri to Mon as reviews were very good + 4 star accommodation. on arrival we were shown to our room and given our key . On entering room we noticed how warm the room was even thought windows were proped open with wooden block , on checking the bathroom the picture on the wall had a broken frame which we reported right away so we wouldn't be charged for breakages, a member of staff came up and removed picture . We asked if we could possibly have another fan for our room, his reply was i could ask but we didn't receive one. Saturday morning cleaning staff knocked on but we said we were fine today didn't need anything. Sunday went down for breakfast, same time 8.30am noticed it was very busy and noisy on cafe side of B&B , table set, but nothing set out on breakfast bar ,no juice, cereal, jams . Sat down, staff member appeared to take our order and apologised for noise inside and outside if it disturbed us as it was a local running group who meet every 6 to 8 weeks and use the café after there run from 8am . We mentioned to staff member that nothing had been set up on the breakfast side her response was she thought there was only a couple for breakfast then realised there were 7 and because it was so busy , she took our order and asked did we want juice bringing . 2 guests came down for breakfast and said when they arrived last night they were told about the runners . After breakfast we went back to our room gathered our bags ,left towels on bathroom floor to be replaced and went out for the day again . Came in late noticed towels in bathroom had been placed over shower and back on hand rails but not been replaced , by this time my husband was fast asleep and I was very anxious couldn't sleep , so went to make my self a cup of tea thats when I noticed the kettle was full of lime scale which I didn't know anything about as I didn't make the drinks we had .