Ace Hotel Ben Thanh

Hotels
6.8 (246 reviews)
100 Lý Tự Trọng, Phường Bến Thành, Quận 1 , Ho Chi Minh City , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Poor cleanliness
Small rooms

Categories

Cleanliness
4.55
Numerous mentions of unclean rooms, dust, and maintenance issues.
Service
9.05
Great staff responsiveness and helpfulness noted in several reviews.
Location
9.05
Convenient access to market and main attractions, praised in multiple reviews.
Room Quality
5.55
Negative mentions about size and discomfort of beds; improvement needed.
Amenities
5.55
Basic amenities received mixed feedback; fridge issues mentioned.
Value for Money
7.55
Hotel offers budget options but may not meet expectations for cleanliness.
Food and Beverage
6.55
Not enough information to provide a specific rating; assumed average.
Overall Experience
6.55
Mixed feelings with significant complaints about cleanliness and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:04

Property Description

Convenient Location
Ace Hotel Ben Thanh is ideally situated in the heart of Ho Chi Minh City, just a stone's throw away from Ben Thanh Market. Explore the vibrant city with ease, with Parkson Shopping Mall and Sai Gon Notre Dame Basilica within walking distance.

Comfortable Accommodation
Relax in our well-equipped rooms featuring free Wi-Fi, flat-screen TVs, and cozy beds. Enjoy the convenience of a minibar, fridge, and complimentary toiletries in every room for a comfortable stay.

Exceptional Services
Experience top-notch services with our 24-hour front desk, currency exchange, and tour desk for all your needs. Rent a bicycle or car to venture around the city, and indulge in delicious Vietnamese or Western cuisine at our on-site restaurant.

Book your stay at Ace Hotel Ben Thanh now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 246 reviews
Cleanliness: 4.55
Service: 9.05
Location: 9.05
Room Quality: 5.55
Amenities: 5.55
Value for Money: 7.55
Food and Beverage: 6.55
Overall Experience: 6.55
B
BernardMj • family_with_children • fr
8
2026-02-22 • via Nuitee
T
Tobias • family_with_children • de
5
Akzeptables Zimmer in HCMC
Pros:

Wir buchten das Zimmer lediglich um vor unserem späten Abflug in HCMC noch einmal duschen zu können. Dafür war das Zimmer ausreichend.

Cons:

Das Zimmer war nicht sauber. Diverse Haare und Staub von vorherigen Gästen. Diverse kleine Insekten im Zimmer. Das Bad wies viele schimmelige Stellen auf. Safe ohne Anleitung und damit nicht nutzbar. Fernseher winzig. Wenig Duschgel/Shampoo im Bad. Sehr kleines Zimmer.

2026-02-14 • via Nuitee
G
Glenise • family_with_children • au
9
Hidden gem.
Pros:

Hidden gem ..especially the VIP room.
Loved the area. In amungst the hustle & bustle..close to money changeGold shop.just walking distance to Ben Thanh markets.. & lots of shopping Big plus. Love to be out & about.

2026-01-26 • via Nuitee
C
Czarina • extended_group • ph
10
Cons:

All is very good.

2026-01-19 • via Nuitee
C
Czarina • extended_group • ph
10
2026-01-19 • via Nuitee
U
Uyen • couple • us
8
Can shut off but fridge to keep food in good station
Pros:

Very good staff

Cons:

Bathroom
Fridge is off when nobody at room

2026-01-05 • via Nuitee
L
Lan • family_with_children • au
1
Poor internet, the room so small, not clean, the bed is not comfortable
Pros:

Nothing to say

Cons:

Not clean

2026-01-05 • via Nuitee
M
Muhammad Hafiz • extended_group • my
4
2026-01-04 • via Nuitee
D
Diep • couple • vn
5
Tạm
Pros:

Gần trung tâm

Cons:

Phòng nhỏ

2026-01-01 • via Nuitee
B
Bernice • family_with_children • au
8
Pros:

Great location

2025-12-27 • via Nuitee
B
Bernice • family_with_children • au
10
Pros:

Value for money great staff very friendly

Cons:

Nothing

2025-12-19 • via Nuitee
B
Bernice • family_with_children • au
10
Pros:

So close to everything people very helpful & very friendly

Cons:

Nothing

2025-12-19 • via Nuitee
A
Amin • couple • au
1
Not happy with the room,
Pros:

The hotel was close to market and other land marks.

Cons:

The room was not clean, it looked like it wasn’t vacuumed for ages because there was a lot of dust and hair on the floor. The bed sheets and blankets had marks on them. The matters was so bad, I almost sunk when I laid down you could fill all the springs.

2025-12-17 • via Nuitee
M
minh • couple • us
9
2025-12-17 • via Nuitee
T
Thao • couple • au
5
One star hotel
Pros:

Perfect location

Cons:

The hotel was old and the room was smaller than advertised on website . The bedsheet had some black marks , one of pillow case had blood stain on it and both pillows had yellow marks all over , disgusting .

2025-12-09 • via Nuitee
T
Thi Thuy Trang • couple • au
5
Pros:

Nil

Cons:

Hard bed and dirty towels and toilet papers not fresh

2025-11-25 • via Nuitee
V
Vinh • solo_traveller • vn
8
Okie
2025-11-07 • via Nuitee
A
Aubert • extended_group • es
1
Patética estancia: este hotel es un FRAUDE
Pros:

Nada. Este hotel es un fraude. Ni por asomo el hotel esta como en las fotografías que publica.

Cons:

Nada recomendable.
Habitaciones con parquet roto, duchas rotas, paredes manchadas, vistas pésimas a patios interiores con mucha suciedad y restos de basura. La segunda noche pagamos 8UDS de más para cambiarnos de habitación a una que estuviera en condiciones y la ventana estaba tapiada por completo por una pared (adjuntamos foto), literalmente tapiados estábamos, sin luz.
En la habitación estándard, la primera que tuvimos apenas podíamos movernos, no tenía ventanas ni nada de ventilación. Era absolutamente un zulo.
Al explicar al personal de recepción nuestro descontento nos decían que no había habitaciones disponibles. Al cabo de un rato después de insistir e insistir, nos dieron una pagando esa diferencia, pero con el hándicap de la ventana tapiada.
No recomiendo que vayáis, es una estafa. Las fotos de Booking no cumplen para nada con la realidad.
El hotel es viejo, sucio, dejado y sin ventilación.
El personal, péssimo.

2025-10-15 • via Nuitee
T
Tuan • couple • vn
8
2025-09-04 • via Nuitee
N
Neo • family_with_children • sg
3
Budget hotel
Pros:

Good location - less than 5min walk to the Ben Thanh Market.

Cons:

Do not be fooled by the photos shown online, the actual condition of the room is far from what is advertised. The room is smaller than expected, the bed is extremely hard, and overall cleanliness is lacking. The walls are old and dirty, and there's an unpleasant smell coming from the toilet.

This is clearly a budget hotel, suitable only for very budget-conscious travellers. I do not recommend it for families or anyone looking for a comfortable and relaxing stay.

2025-08-25 • via Nuitee