Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (7559 reviews)
15 Westgate Road , Newcastle upon Tyne , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7559 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
S
Sharon • family_with_children • gb
5
Pros:

Clean, spacious room

Cons:

Took my 17 yr old son, he was too tall for the bunk beds. Ended up not staying overnight.
No parking long stay nearby, not ideal when blue badge holder

2026-04-04 • via Nuitee
T
Tanya • extended_group • gb
9
Pros:

Staff are always lovely. Have stayed here before. rooms are clean and comfortable.Locaton is great easy to get to anywhere in the city. We will be back :-)

2026-04-03 • via Nuitee
L
Lilian • solo_traveller • sg
8
Pros:

Quiet and clean.

Cons:

The wifi

2026-04-02 • via Nuitee
N
Nia Erika • couple • ie
10
Its a good accomodation, excellent value for money
Pros:

2-3 mins walk from the train station

Cons:

Nothing

2026-04-02 • via Nuitee
J
Jens • family_with_children • de
8
2026-04-02 • via Nuitee
N
Nicholas • solo_traveller • gb
9
Great value, comfortable rooms and convenient location
Pros:

Very comfortable and spacious room

Cons:

Bathroom a little small.

2026-04-02 • via Nuitee
Николай А. • family_with_children • bg
9
Pros:

Friendly staff, perfect location. Clean.

2026-04-02 • via Nuitee
S
Sandra • family_with_children • gb
9
Overnight stay pre trip.
Pros:

Hotel was centrally located
Very clean and comfortable
Good transport links
Food was available
Friendly staff
Competitively priced.
I would recommend to friends and family.

Cons:

There was nothing to dislike
It was a very pleasant stay.
I will stay again

2026-03-31 • via Nuitee
M
Melissa • family_with_children • gb
4
Pros:

The staff was lovely. The area was great and price for what you get was reasonable.

Cons:

We had an issue with noise it was the constant running of water from place above us. Not like a toilet flush or that was more like it was the boiler room or cleaner room or something so water was constantly running which kept us awake all night.

2026-03-30 • via Nuitee
E
Emi • couple • es
8
Estada genial
Pros:

Ubicació
Personal
Neteja
Habitació gran amb un finestral amb vistes al castell.

Cons:

L’aire condicionat no funcionava. Feia fred i no s’estava a gust. Vam avisar i no es podia arreglar. Ens van pujar un radiador i es va solucionar el problema.

2026-03-30 • via Nuitee
L
Liz • solo_traveller • gb
8
2026-03-30 • via Nuitee
S
STEPHEN • solo_traveller • gb
9
2026-03-28 • via Nuitee
A
Andrew • family_with_children • ie
10
Pros:

Exceptional value. Staff were brilliant too

Cons:

N/A

2026-03-28 • via Nuitee
V
Victoria • family_with_children • es
9
2026-03-28 • via Nuitee
T
Thomas • solo_traveller • gb
10
Smart Hotel, right in the centre
Pros:

Great Location, good price

Cons:

Nothing

2026-03-28 • via Nuitee
M
Maurici • family_with_children • es
9
Pros:

Personal agradable. Ben situat.les habitacions un pel petites pero amb lo suficient

2026-03-27 • via Nuitee
E
Eleanor • family_with_children • gb
7
Pros:

Location is great, just around the corner from the Train station. Great price for room but breakfast is overpriced. Good cooked selection-for my husband but for me continental needs more choice. Staff at breakfast was usually just 1 person-run off their feet trying to check and replace items. The Spanish man was very friendly and helpful.

Cons:

Room is basic, no wardrobe even though there is room. There was a hanging hook with 5 clothes hangers-not enough for 2 people staying 4 nights. No storage space at all. There's a table with a shelf over it-that's it for all your stuff! Housekeeping was terrible until our last full day. Floor was dirty and not cleaned (until last day). Bed was untouched (until last day when they changed the bedding?!) Bathroom is cramped and again not cleaned until last day. We ce back from our outing on 2nd day to find our room had not been touched. So I found someone who said it wasn't on his list but he would do it. After this the head of housekeeping came to our room and we explained what had happened. There is a do not disturb sign but no Make Up My Room sign? I suggested this should be changed. In summary, it's a great priced budget hotel but is lacking in areas.

2026-03-27 • via Nuitee
E
Emma • couple • gb
10
2026-03-27 • via Nuitee
S
Susan • family_with_children • gb
9
Brilliant location, great room friendly staff
Pros:

Loved our room lovely view plenty of space

Cons:

Nothing

2026-03-26 • via Nuitee
G
GabiNorth • family_with_children • gb
9
Handy hotel for train station
Pros:

The quiet room at the back. Great location for. Central train station

Cons:

The TV is not set up to allow connecting to one's own device, although the TV itself can do it.

2026-03-26 • via Nuitee