Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (7944 reviews)
15 Westgate Road , Newcastle upon Tyne , gb

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7944 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
W
Wendy • solo_traveller • nl
10
Fijne afsluiting van een mooie vakantie
Pros:

Ik werd heel hartelijk ontvangen door het personeel. Ze boden alle hulp aan ook met bagage en hadden tijd voor een persoonlijk praatje. Ik mocht de bagage in de ochtend ook laten staan om de stad te verkennen tot mijn bus ging. De kamer was heel groot en had prachtig uitzicht op de hoofdstraat. Het station was heel dichtbij. Het ontbijt was heerlijk en genoeg keuze. Ook voor avondeten zijn er in de omgeving genoeg opties. Dit was de enige kamer in mijn hele reis die een airco had, juist op het moment dat die niet meer nodig was. Wel prettig.

Cons:

De ramen kunnen niet open, wat voor mij altijd een beetje opgesloten voelt. Verder heb ik geen negatieve ervaringen over deze locatie te melden.

2026-07-18 • via Nuitee
C
claire • solo_traveller • gb
8
Pros:

Friendly staff very helpful perfect location

Cons:

The breakfast was good but the pastries were cold and the bacon was very fatty and not hugely Brown.... bit of a turn off ..coffee was nice!

2026-07-17 • via Nuitee
P
Parratt • couple • gb
10
Just perfect for a few days,great that its near the train station..
2026-07-17 • via Nuitee
E
Eric • solo_traveller • au
9
2026-07-16 • via Nuitee
R
Roger • solo_traveller • gb
9
Pros:

Very good place to stay

2026-07-15 • via Nuitee
C
Christi • solo_traveller • ca
10
Pros:

Room, AC, Location, Staff

Cons:

it was all amazing

2026-07-15 • via Nuitee
D
Darrell • solo_traveller • gb
10
Pros:

Location and price

2026-07-15 • via Nuitee
B
Burke • couple • ie
8
A fabulous hotel and staff lovely
Pros:

The location was perfect
A lovely breakfast with lots of choice.
Staff were very helpful and kind .

Cons:

Hated bothering staff for water refills , a water dispenser would solve this -

2026-07-15 • via Nuitee
H
Hilary • solo_traveller • gb
9
Lovely Overnight Stay
Pros:

The room was modern fresh and clean. We had an Efficient Double room for just one night. So delighted there was AirCon in room. The room had everything you needed set out in an organised efficient way. Overall we had a lovely overnight stay: nice bed, cool temp, people on check in were lovely. I would definitely us this Hotel Chain again.

Cons:

Personally only two small things. Quite small bin (bad) but separated sections for recycling (good). I loved the wet room type shower but you have to be careful not to drench the floor around the sink.

2026-07-14 • via Nuitee
E
Enrique Josua • couple • es
9
2026-07-14 • via Nuitee
L
LouH88 • solo_traveller • gb
10
Brilliant hotel, hope to come back soon
Pros:

Welcoming staff & easy check in. Room was huge & clean, beds were comfy and shower was great.
Would definitely stay here again.

2026-07-13 • via Nuitee
J
Jane • couple • gb
8
Clean, comfortable, well designed hotel close to the station, but away from the noise, with friendly helpful staff.
Pros:

Well designed compact rooms, good air con, friendly and helpful staff, comfortable beds.

Cons:

It was fine, the drinks selection at the bar was limited and breakfast was fairly simple, the toaster was very slow.

2026-07-12 • via Nuitee
A
Andreas • solo_traveller • at
8
2026-07-12 • via Nuitee
A
Alex • couple • gb
9
2026-07-12 • via Nuitee
J
JenP • family_with_children • gb
8
2026-07-11 • via Nuitee
M
Margarita • solo_traveller • cy
7
Pros:

Location was great. Personel very friendly

Cons:

Very small bathroom. No wardrobe. The breakfast was very minimal. .

2026-07-11 • via Nuitee
M
Margarita • solo_traveller • cy
7
2026-07-11 • via Nuitee
J
Julia • solo_traveller • es
9
Excelente hotel para unos días en el centro de Newcastle
Pros:

La amplitud de la habitación y el baño con todo lo necesario para sentirte como en casa y la ubicación

Cons:

El ruido del aire acondicionado.

2026-07-11 • via Nuitee
R
Ruth • family_with_children • gb
8
2026-07-10 • via Nuitee
H
Hannah • solo_traveller • gb
8
2026-07-09 • via Nuitee