Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (7780 reviews)
15 Westgate Road , Newcastle upon Tyne , gb

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7780 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
D
David • solo_traveller • gb
8
Perfect for my needs.
Pros:

The location was perfect for the railway station.
Good choice at breakfast.

Cons:

Nothing.It suited me for the purpose of my visit.

2026-05-16 • via Nuitee
D
David • solo_traveller • gb
8
2026-05-15 • via Nuitee
M
Martyn • solo_traveller • gb
8
2026-05-14 • via Nuitee
L
Louise • solo_traveller • gb
10
Great service and accommodation
Pros:

We received such a warm and personal welcome from the staff for our first stay here. Smart public area, modern very clean and comfortable bedroom. Great central location, yet quiet room.

2026-05-13 • via Nuitee
H
heather • solo_traveller • gb
8
2026-05-12 • via Nuitee
J
James • couple • ie
10
A brilliant location and exceptional staff, with all your needs catered for.
Pros:

I liked everything about this property, it is located in a great area, easy access to public transport and a short walk to all the amenities. The staff were friendly and very helpful, they were brilliant and exceptional.

Cons:

Nothing I’d would highly recommend this property

2026-05-12 • via Nuitee
I
ian • solo_traveller • gb
8
ideal hotel for my needs, would use again, didn't have breakfast so obviously can't comment
Pros:

the location was ideal for closeness to where I was meeting up with friends and very close to the railway station. Welcoming staff and very clean, room was a fine size as it was only an overnight stay

Cons:

bathroom was quite small but adequate

2026-05-12 • via Nuitee
A
anthony • couple • nz
9
Great location, friendly staff, nice room
Pros:

Location, staff, room, breakfast

Cons:

Nothing

2026-05-12 • via Nuitee
E
Esme • solo_traveller • gb
8
2026-05-12 • via Nuitee
M
Morag • couple • au
8
Great overnight stay
Pros:

Lovely staff close to everything we needed

2026-05-12 • via Nuitee
A
anthony • couple • nz
9
Great location, nice rooms, friendly staff
Pros:

Location, staff, breakfast, room

Cons:

Nothing

2026-05-12 • via Nuitee
A
anthony • couple • nz
9
Great location, friendly helpful staff, good breakfast and room
Pros:

Location, staff, breakfast, room

Cons:

Nothing

2026-05-12 • via Nuitee
G
GTH-DJ • solo_traveller • gb
9
Great location, value and excellent staff
Pros:

To be remembered, I wasn't just "another guest checking in". It has a great location close to train station and the rooms are comfortable and in line with the star rating. Great value I felt

2026-05-12 • via Nuitee
A
Ali • solo_traveller • gb
10
Great value for money and clean hotel
Pros:

The price was excellent great location 3 mins walk from Newcastle station

Cons:

Nothing to fault very clean and compact

2026-05-12 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
Pros:

Comfortable bed, hotel in clean and quiet. Convenient for my early morning train. Great value for money.

2026-05-11 • via Nuitee
J
Joshua • solo_traveller • gb
8
2026-05-11 • via Nuitee
M
minxy101 • solo_traveller • gb
10
Pros:

Nice room good value for money

2026-05-11 • via Nuitee
J
Joshua • solo_traveller • gb
8
2026-05-11 • via Nuitee
S
Stewart • couple • gb
7
If it wasnt for the excessive drainage noise it would have been perfect
Pros:

Great location

Cons:

You could hear toilet / shower from other rooms going down through the wall

2026-05-11 • via Nuitee
D
Donna • solo_traveller • gb
10
2026-05-11 • via Nuitee