Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (7901 reviews)
15 Westgate Road , Newcastle upon Tyne , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7901 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
P
Pathirana • extended_group • ca
10
Perfect and I love to stay again. Highly recommended.
Pros:

The location is perfect.

2026-06-27 • via Nuitee
M
Martin • solo_traveller • gb
10
Pros:

Air con during the hottest day of the year.

Cons:

Toilet was cramped.

2026-06-27 • via Nuitee
E
Elaine • couple • gb
10
Great stay will be back , bed very comfortable
Pros:

Location and style also very secure at night

Cons:

Nothing

2026-06-27 • via Nuitee
C
Christopher • couple • gb
8
Very pleasant.
Pros:

Convenient

Cons:

Some rail noise

2026-06-26 • via Nuitee
G
Georgia • couple • gb
6
2026-06-26 • via Nuitee
P
Paul • family_with_children • us
8
Comfortable stay with a good breakfast
Pros:

Good location, small but efficient room. Good breakfast. Kept our bags until room was ready.

2026-06-26 • via Nuitee
L
Lea • solo_traveller • nl
7
Cons:

I had to switch rooms as mine hadn't been cleaned properly. My friend has the same problem.

2026-06-25 • via Nuitee
A
Adrian • solo_traveller • pl
8
2026-06-25 • via Nuitee
R
Roman • solo_traveller • gb
8
Pros:

Perfect location
Nice staff
Very clean

Cons:

They gave us two beds joined together my bed moved and I had a gap between the other bed and the back wall. Didn't get a good night's sleep.

2026-06-24 • via Nuitee
I
Isobel • solo_traveller • gb
10
Pros:

Great place for an over night stop over

2026-06-24 • via Nuitee
R
robert • solo_traveller • fr
9
Parfait
Pros:

Idéal de simplicité alliée à la qualité
Intelligent

Cons:

Rien except le parking ( 0 )

2026-06-24 • via Nuitee
M
Marcin • solo_traveller • pl
8
2026-06-23 • via Nuitee
O
Oliver • couple • gb
9
2026-06-22 • via Nuitee
V
Vicki • solo_traveller • gb
10
Great hotel.
Pros:

The close proximity to the train station and after a late flight back to Edinburgh Airport and then a train back to Newcastle and arrived at almost midnight the hotel was so welcoming and we could check in late. It was very comfortable. Also the 2nd time we've stayed here?

Cons:

Nothing.

2026-06-21 • via Nuitee
H
Holly • solo_traveller • gb
10
2026-06-21 • via Nuitee
F
Fretwell • couple • gb
10
Amazing night
Pros:

The staff are always pleasant and friendly the room was clean tidy and cool the newly refurbished rooms look great.just a big thank you to Michael and staff for making my birthday so pleasant during our stay.

Cons:

The thought of going back to work the following day.

2026-06-20 • via Nuitee
B
Benedetta • solo_traveller • it
9
Pros:

I liked the location and the breakfast!

2026-06-19 • via Nuitee
A
Adriana • couple • ar
7
Newcastle es muy hermoso y más de noche
Pros:

Ubicación

Cons:

No volvería. Hay más lindos

2026-06-19 • via Nuitee
T
Tricia • solo_traveller • ie
8
Great stay and location
Pros:

The staff were all very welcoming and helpful.

Cons:

The noise coming off the street and the breakfast.

2026-06-18 • via Nuitee
M
Mitzi • solo_traveller • gb
10
2026-06-18 • via Nuitee