Hampton Inn & Suites Ocean City Bayfront-Convention Center

Clean, great location and friendly staff.

Excelente !!!!

El personal muy amable y la comida muy buena

Our room on the 3rd floor, 315, is right next to the elevator, and all night it’s been very noisy every other second! Couldn’t sleep at all after a day of activities, feeling exhausted.
We went to the front desk, but they said there’s no more availability. They provided us with earplugs, and possibly some points? I have paid close to $1500 for a two-night stay, and really don't expect this issue.
I can't imagine in the future some family assigned to this room for a vacation; it’s a total nightmare.

Bay view suite
Free Breakfast
Free Parking

Clean and Dog Friendly

Avoid this location! The General Manager, Melissa, is one of the worst “hospitality” workers I’ve ever encountered, and this location has the worst cuatomer service and professionalism that I have ever encountered as a loyal Hilton Honors member for years. Just booked multiple upcoming stays at Marriott locations based purely on Melissa’s poor service and this location.

Completely disappointed with customer service. I booked less than 24 hrs ago and made a mistake. I kindly asked for a refund, the stay is not until October. They refused to make an exception. They would absolutely rebook this room given the event that weekend and I found my mistake so quickly. It’s truly disappointing they couldn’t make an exception. So now I’m out a 3 night stay at their inflated rate. Going forward, I’ll pay more to stay somewhere else due to their lack of compassion and customer service.

location to the beach, the 2 pools and the bay view.

Since I stay at this hotel every year for an annual conference at the nearby convention center, I am very familiar with this hotel. I've noticed a drop in customer service a d competency at the front desk. They made constant mistakes throughout my stay and my checkout. They were so bad that I began to consider staying somewhere else next year.

Now for some positives. The breakfast service and food was good, the room was very clean, very nice cleaning service, and the view of the bay was beautiful.

Breakfast was only okay wish there was bacon, the room view on the 5th floor of the bay was amazing. The shower head, sink overflow drain and tub overflow drain were a little dirty but they are not commonly checked. Staff was very nice and although the fixtures in the pool room were a little rusty the inside pool and hot tub are heated and very nice and the outside pool was a little too cold this time of year. Great location all though pretty far from the board walk to walk there.

The property was spacious and clean. Decor throughout the hotel was updated and nice!

Long-time Hilton Honors member and this was one of the most disappointing hotel experiences we’ve had.

My spouse is retired military with over 20 years of service and a 70% disability rating. We booked what appeared to be a military/government discounted rate through Hilton’s booking system after searching military/government and senior rates. The reservation was confirmed at approximately $257.

When we arrived, the hotel refused to honor the confirmed rate because they said the rate required official government travel orders. We presented military ID, but were told that wasn’t sufficient. At that point, our only choices were to lose our prepaid deposit and try to find another hotel on Memorial Day weekend or pay dramatically inflated rates. The final charges exceeded $600.

Our issue is not that hotels have policies regarding government rates. The issue is that the booking process and confirmation did not clearly disclose that official travel orders were mandatory before accepting the reservation and deposit.

We attempted to resolve this directly with both the hotel and Hilton Corporate, but no adjustment or meaningful resolution was offered.

Very disappointing experience, especially for loyal Hilton customers and military families.