Holiday Inn Express and Suites Batavia by IHG

Hotels
Holiday Inn Express
8.4 (335 reviews)
4356 Commerce Drive , Batavia , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean rooms
Cons:
Room issues
Lack of housekeeping
Noise disturbances

Categories

Cleanliness
7.68
Rooms were clean but mentioned issues with dampness and room condition in some reviews.
Service
9.15
Staff was friendly and helpful, though some reviews noted issues with promptness in responding to concerns.
Location
9.19
Perfect location mentioned in multiple reviews, contributing positively to guest experiences.
Room Quality
7.14
Multiple mentions of room issues such as dampness and furniture condition.
Amenities
8.17
Pool was out of order and missed TV remote, but breakfast was positively reviewed.
Value for Money
8.13
Overall a reasonable price for the quality provided, though some felt it wasn't worth it.
Food and Beverage
9.18
Breakfast received positive feedback as 'best I've had in my travels.'
Overall Experience
8.55
Generally positive experiences noted, but with specific significant issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:51

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in our indoor pool or stay connected with complimentary Wi-Fi throughout the property. Each room at Holiday Inn Express and Suites features a 32-inch flat-screen TV, work desk, coffee machine, and iron facilities for your convenience.

Fitness and Business Facilities: Keep up with your fitness routine at the on-site fitness centre or take advantage of the business centre's copy and fax services. Our 24-hour reception ensures your needs are met anytime during your stay.

Delightful Dining Options: Start your day right with a delicious continental breakfast served in the hotel lobby, setting the tone for a perfect day exploring Batavia and its attractions.

Ready to experience comfort and convenience at its best? Book your stay at Holiday Inn Express and Suites today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 335 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.55
J
James couple us
10
2026-08-19 via Nuitee
G
Gerald solo_traveller us
4
2026-08-17 via Nuitee
P
Paula solo_traveller us
5
I expected more for the price I paid
Pros:

Location

Cons:

Not being kept up; deteriorating

2026-08-06 via Nuitee
R
Rice solo_traveller us
10
Pros:

Staff was helpful and friendly. Breakfast was plentiful and tasty.

Cons:

Ice machines missing from upper floors. No vending machines just a hotel store with limited options for late night snacks.

2026-07-22 via Nuitee
L
Lawrence extended_group us
7
2026-07-17 via Nuitee
F
Florence couple us
5
Not great.
Pros:

Location

Cons:

Very overpriced for the area. Coffee pot in room was not clean, no coffee cups, used k cups on tray.

2026-07-13 via Nuitee
C
Collins couple us
3
The facilities had lots of potential to be awesome but unfortunately the lack of cleanliness overpowered anything positi
Pros:

The shower was great. Also right off the highway.

Cons:

It was not clean. Rubbish not emptied, the floors had something greasy on them which made them slippery, the microwave smelled very strongly of onions.

2026-07-09 via Nuitee
E
Evelyn solo_traveller us
8
Pros:

Almost everything

Cons:

Pool was out for maintenance during our stay.

2026-07-03 via Nuitee
C
Chelsea couple us
8
2026-07-01 via Nuitee
K
Kramer couple us
7
Pros:

Easy access to the highway

Cons:

The bathroom was dirty
Soap scum in the shower and long black hair all over
We asked for help from staff but no one ever showed up to clean
We spent over 500 dollars for this stay
We chose holiday inn because of reputation
Very disappointed

2026-06-30 via Nuitee
U
Udith Dhruv extended_group us
9
2026-06-19 via Nuitee
D
Dave solo_traveller us
7
2026-06-15 via Nuitee
T
Tiffany couple us
9
Overall I would stay again
Pros:

The workers worked diligently to get us a room well before our check in time.

Cons:

The lobby bathroom toilet wouldn’t flush properly

2026-06-14 via Nuitee
H
Hannah couple us
7
It was clean and updated
Pros:

It was clean and some of the staff were nice.

Cons:

The location

2026-06-01 via Nuitee
F
france couple us
8
Pros:

Lit confortable

2026-05-29 via Nuitee
A
Ami couple us
9
Just a quick getaway for the husband and I. Room was great and quiet just what we needed.
Pros:

Quiet even though close to the thruway. Room was clean and staff was welcoming.

2026-04-25 via Nuitee
S
Sudharsan solo_traveller us
8
2026-04-25 via Nuitee
J
James couple us
10
Stay here .
Pros:

The staff is excellent. They are very friendly and helpful. The hotel is very very very clean.

2026-04-10 via Nuitee
M
Michael couple us
9
Comfortable and clean
Pros:

Good breakfast with several options

Cons:

Nothing

2026-03-18 via Nuitee
C
Carl couple us
10
Pros:

The breakfast was great with many choices. The room was spacious, clean and very comfortable. The bathroom was beautiful and clean.

Cons:

Nothing

2026-03-15 via Nuitee