Holiday Inn Express and Suites Batavia by IHG

Hotels
•
Holiday Inn Express
6.9 (222 reviews)
4356 Commerce Drive , Batavia , US
+1 585-344-0001

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Very good / plentiful breakfast
Friendly, helpful staff
Convenient location / easy highway access
Some updated / clean rooms reported
Quick/early room availability
Good shower
Cons:
Significant cleanliness issues (dirty bathrooms, soap scum, hair, greasy floors, microwave odor)
Missing ice machines on upper floors / no vending
Pool out for maintenance
Wrong room/bed assigned; bees in a room
Parking limited / many EV-reserved spots
Perceived overpriced / poor value for money
Card hold for incidentals not promptly refunded
Lobby bathroom/toilet issues

Categories

Cleanliness
4.5
Multiple reviews report significant cleanliness problems (dirty bathrooms, soap scum, long black hair, rubbish not emptied, greasy floors, microwave smelling of onions), indicating below-average housekeeping.
Service
8.5
Staff are frequently described as friendly, helpful and diligent (early room access, attentive breakfast service), though there are isolated service failures (wrong room/bed given, lack of response to cleaning requests, delayed refund/hold) — overall service leans positive.
Location
8.8
Location is consistently praised (nice area, easy/highway access, convenient for events), with only occasional negative mention; overall location is a clear strength.
Room Quality
6
Room quality is mixed: some updates and good showers noted, but issues include dirty coffee pots, used K-cups, bees in a room, and other maintenance/cleanliness concerns.
Amenities
6.3
Amenities are uneven — breakfast and a hotel store are positives, but missing ice machines on upper floors, no vending, and a pool out for maintenance reduced the score.
Value for Money
5.2
Several guests felt the hotel was overpriced for the area and expected more for the price paid, leading to below-average value perception.
Food and Beverage
9
Breakfast is repeatedly described as very good, plentiful and tasty — F&B is one of the hotel's strongest points.
Overall Experience
6.9
Mixed overall impressions: some guests would stay again due to staff and location, while others had serious negative experiences (cleanliness, room errors), resulting in a neutral-to-slightly-below-average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in our indoor pool or stay connected with complimentary Wi-Fi throughout the property. Each room at Holiday Inn Express and Suites features a 32-inch flat-screen TV, work desk, coffee machine, and iron facilities for your convenience.

Fitness and Business Facilities: Keep up with your fitness routine at the on-site fitness centre or take advantage of the business centre's copy and fax services. Our 24-hour reception ensures your needs are met anytime during your stay.

Delightful Dining Options: Start your day right with a delicious continental breakfast served in the hotel lobby, setting the tone for a perfect day exploring Batavia and its attractions.

Ready to experience comfort and convenience at its best? Book your stay at Holiday Inn Express and Suites today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 222 reviews
Cleanliness: 4.5
Service: 8.5
Location: 8.8
Room Quality: 6
Amenities: 6.3
Value for Money: 5.2
Food and Beverage: 9
Overall Experience: 6.9
T
Tara • extended_group • us
10
Would come again. Nice area
Pros:

Very good breakfast. Friendly staff. Clean property.

Cons:

Couldn’t park our race trailor there as alot of spots are reserved for electric cars. We came to Limerock for a weekend race.

2026-10-07 • via Nuitee
T
Tesmer • solo_traveller • us
1
It was horrible
Pros:

The breakfast was great.

Cons:

I rented a king suite for my best friend whose brother just died. They gave her a double bed, no suite, and the room had 12 bees. She told them twice. They didn't change it.
They put a hold on her card for 50$ for incidentalls. They have yet to refund it.

2026-08-31 • via Nuitee
R
ralph • couple • us
8
2026-08-28 • via Nuitee
J
James • couple • us
10
2026-08-19 • via Nuitee
G
Gerald • solo_traveller • us
4
2026-08-17 • via Nuitee
P
Paula • solo_traveller • us
5
I expected more for the price I paid
Pros:

Location

Cons:

Not being kept up; deteriorating

2026-08-06 • via Nuitee
R
Rice • solo_traveller • us
10
Pros:

Staff was helpful and friendly. Breakfast was plentiful and tasty.

Cons:

Ice machines missing from upper floors. No vending machines just a hotel store with limited options for late night snacks.

2026-07-22 • via Nuitee
L
Lawrence • extended_group • us
7
2026-07-17 • via Nuitee
F
Florence • couple • us
5
Not great.
Pros:

Location

Cons:

Very overpriced for the area. Coffee pot in room was not clean, no coffee cups, used k cups on tray.

2026-07-13 • via Nuitee
C
Collins • couple • us
3
The facilities had lots of potential to be awesome but unfortunately the lack of cleanliness overpowered anything positi
Pros:

The shower was great. Also right off the highway.

Cons:

It was not clean. Rubbish not emptied, the floors had something greasy on them which made them slippery, the microwave smelled very strongly of onions.

2026-07-09 • via Nuitee
E
Evelyn • solo_traveller • us
8
Pros:

Almost everything

Cons:

Pool was out for maintenance during our stay.

2026-07-03 • via Nuitee
C
Chelsea • couple • us
8
2026-07-01 • via Nuitee
K
Kramer • couple • us
7
Pros:

Easy access to the highway

Cons:

The bathroom was dirty
Soap scum in the shower and long black hair all over
We asked for help from staff but no one ever showed up to clean
We spent over 500 dollars for this stay
We chose holiday inn because of reputation
Very disappointed

2026-06-30 • via Nuitee
U
Udith Dhruv • extended_group • us
9
2026-06-19 • via Nuitee
D
Dave • solo_traveller • us
7
2026-06-15 • via Nuitee
T
Tiffany • couple • us
9
Overall I would stay again
Pros:

The workers worked diligently to get us a room well before our check in time.

Cons:

The lobby bathroom toilet wouldn’t flush properly

2026-06-14 • via Nuitee
H
Hannah • couple • us
7
It was clean and updated
Pros:

It was clean and some of the staff were nice.

Cons:

The location

2026-06-01 • via Nuitee
F
france • couple • us
8
Pros:

Lit confortable

2026-05-29 • via Nuitee
A
Ami • couple • us
9
Just a quick getaway for the husband and I. Room was great and quiet just what we needed.
Pros:

Quiet even though close to the thruway. Room was clean and staff was welcoming.

2026-04-25 • via Nuitee
S
Sudharsan • solo_traveller • us
8
2026-04-25 • via Nuitee