Holiday Inn Express & Suites Truth or Consequences by IHG - Newly Renovated

Hotels
•
Holiday Inn Express
8 (287 reviews)
2201 F.G. Fort Amin Street , Truth or Consequences , US
+1 575-894-3900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Renovated, modern rooms
Clean and comfortable rooms
Pool area
Good breakfast choices and attentive breakfast attendant
Convenient location
Great parking for trucks and trailers
Friendly/helpful staff in some instances
Cons:
Front desk availability and customer service inconsistencies
Billing confusion / refusal to provide paperwork / extra charges and taxes
Missing bedding/towels and housekeeping slowdowns during busy periods
Holiday shortages at breakfast (items ran out) and understaffing
Room assignments against requests (e.g., next to elevator)
Safety/comfort concern of a homeless person near dining area reported

Categories

Cleanliness
8.5
Generally praised after the renovation — guests call rooms 'clean and modern' and 'very comfortable.' Some reports of missing towels and occasional housekeeping slowdowns on busy holiday periods.
Service
6.5
Mixed service: a few mentions of friendly, helpful staff and an efficient breakfast attendant, but multiple complaints about front desk availability, staff seen smoking, difficulty obtaining bedding/towels, and billing/communication issues.
Location
8.5
Described as 'good location' and 'convenient' in reviews; no major negatives about location itself.
Room Quality
8.5
Renovation and room updates are praised as 'wonderful' and modern. Some grievances about room assignment (placed next to an elevator despite request) and sofa-bed bedding availability.
Amenities
9
Pool area and the recent remodel receive positive mentions; guests also note very good parking for trucks/trailers and overall improved facilities.
Value for Money
6
Several guests complain about being overbilled, extra charges, tax increases and refusal to provide paperwork — significant negative feedback on perceived value.
Food and Beverage
8
Breakfast is generally called 'good' with great choices and a helpful attendant; however, holiday staffing shortages led to items running out (e.g., oranges) and slower replenishment.
Overall Experience
9
Many guests describe an enjoyable stay thanks to renovation, clean rooms, pool and parking; operational issues (billing, staffing, housekeeping lapses) tempered some experiences but overall sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
Situated just off I-25B, our hotel is a short drive from Elephant Butte Lake State Park and Spaceport America's Visitors Center, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Enjoy complimentary Wi-Fi, a daily breakfast buffet, and unwind in our indoor heated swimming pool. Each guest room is equipped with a flat-screen cable TV and coffee-making facilities for your convenience.

Relaxation and Convenience
Take advantage of our fitness center, hot tub, and business center during your stay. Whether you're exploring Rio Grande Las Cruces or heading to Albuquerque, our hotel offers the perfect blend of comfort and accessibility.

Book your stay at Holiday Inn Express & Suites Truth Or Consequences for a memorable experience!

Important information:

Pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SVC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 287 reviews
Cleanliness: 8.5
Service: 6.5
Location: 8.5
Room Quality: 8.5
Amenities: 9
Value for Money: 6
Food and Beverage: 8
Overall Experience: 9
J
Jerrold • family_with_children • us
10
Very enjoyable
Pros:

Convient friendly service very helpful

2026-10-16 • via Nuitee
M
Michael • couple • us
9
2026-10-12 • via Nuitee
C
Christopher • extended_group • us
8
No problems
Pros:

N/A

Cons:

extra bedding in the suite rooms

2026-09-13 • via Nuitee
P
Pamela • solo_traveller • us
9
2026-09-04 • via Nuitee
V
Visser • solo_traveller • us
10
2026-09-01 • via Nuitee
R
Raul • solo_traveller • us
10
2026-08-05 • via Nuitee
O
Otero • couple • us
8
Good location
Pros:

Great!

Cons:

Great

2026-07-12 • via Nuitee
E
ELIZABETH • couple • us
10
Pros:

NICE STAY ALTHOUGH I ASKED TO NOT BE CLOSE TO AN ELEVATOR AND MY ROOM WAS RIGHT NEXT TO IT STRANGE.

Cons:

FOR A HOLIDAY IT WAS HARD TO KEEP UP WITH THINGS RUNNING OUT AND CLEANING. HOLIDAY WEEKEND RAN OUT OF ORANGES ALSO PROBABLY NEED MORE THAN I PERSON WORKING BREAKFAST IT WAS HARD FOR 1 PERSON TO KEEP UP WITH THINGS RUNNING OUT AND CLEANING. ALSO THERE WAS A HOMELESS PERSON SLEEPING ON THE BOOTH NEXT TO US. I AM SURE EVERYONE SAW HIM INCLUDING STAFF. I HAD TWO GRANDCHILDREN WITH US NOT VERY COMFORTABLE. AS SOON AS WE FINISHED EATING I TOLD FRONT DESK PERSON HOPEFULLY HE WAS ASKED TO LEAVE. ALSO I GOT A CALL ON MY CELL THAT CHECK OUT WAS AT 11 AND OUR STUFF WAS STILL IN ROOM ON SATURDAY I BOOKED THE 3RD & THE 4TH. NOT SURE ABOUT THE CONFUSION.

2026-07-08 • via Nuitee
C
Cindy • family_with_children • us
10
Pros:

Remodel is very nice, pool area was very nice. Breakfast was good. Great parking for trucks and trailers.

Cons:

Increase in price of room local and state taxes

2026-07-05 • via Nuitee
C
Carl • solo_traveller • us
10
2026-07-05 • via Nuitee
H
Hilary • family_with_children • us
9
2026-06-26 • via Nuitee
D
Daniel • couple • us
10
Very comfortable clean
Pros:

The renovation was wonderful! Clean and modern

Cons:

Nothing

2026-06-16 • via Nuitee
P
Pace • couple • us
10
all the accomodations were very good
Pros:

breakfast choices were great, and the attendant was very nice and efficient

2026-05-21 • via Nuitee
J
Joni • family_with_children • us
3
Frustrating for amount we paid. To not have bedding or towels.
Pros:

Clean and looked ok

Cons:

Never could find front desk person for bedding, towels. There was never anyone to help. We needed bedding for sofa bed and never got any, needed towels and had to go find a cleaning lady . The front desk person was seen outside smoking quite a few times

2026-05-18 • via Nuitee
A
Amy • family_with_children • us
1
Pros:

Nothing

Cons:

Everything

2026-05-11 • via Nuitee
R
Rebecca • couple • us
5
Cons:

Billed way to much for 1 king bed. Extra charges for what? No Copy of paperwork given at Arrival, (Signed at Arrival and gave ID, Card , Car Info,) No Final Charges given on Paper to me in person. They refused to give Copy of Paperwork, could not talk Finances with me per Crystal Employee they are not allowed and can't do because Being that they did not do Bookings to Stay they can't talk finances. I Could not talk to Manager on 5/5/26- Daniel Kelsey only contact is per Email, Crystal Employee provided Email.Very mysterious Billing and Booking your Stay and Arrival and Final Paperwork not given although asked for. Why are Copies of Arrival and Final Paperwork NOT Given? Refused to give it to me although I asked for it.

2026-05-06 • via Nuitee
D
Dunlap • couple • us
9
2026-04-28 • via Nuitee
B
Benjamin • couple • us
9
2026-04-26 • via Nuitee
C
Cheryl • family_with_children • us
2
Weekend Getaway Turned Nightmare
Pros:

Everything was clean, breakfast was good

Cons:

Water was shut off from 10pm-4:30am. I asked the front desk for a partial refund and they refused because they said it was a city issue. However, the hotel provides hospitality services, and water is considered a basic necessity as your product of hotel service. Advanced notice is required for all guest accommodations to receive consent that a service would not be provided, when otherwise would be. Regardless if the fault of hotel or not. For example, if a fire burnt down the hotel while I stayed there, it would be required for the hotel to refund me- since services were not rendered. To apply this same logic, I was able to have shelter in their facilities however they did not provide the necessary facilities to support basic needs. Why should I pay for a service the hotel does not provide?

2026-04-13 • via Nuitee
S
Season • solo_traveller • us
5
Cons:

Too expensive

2026-04-02 • via Nuitee