Facilities

Lot hours - 24 hours
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Street parking
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-12 07:52

Property Description

Experience the perfect blend of comfort and sophistication at G Empire, situated in the heart of Astana.

Culinary Delights
Savor a variety of international dishes at our renowned restaurant, Kudu, or unwind with a coffee and light snack at the cozy café. Don’t forget to indulge in our daily buffet breakfast to kick-start your day!

Modern Amenities
Stay connected with complimentary wireless internet throughout the property and enjoy quality entertainment with LED televisions in all guest rooms. Our comprehensive amenities, including dry cleaning and multilingual staff, ensure a hassle-free experience.

Event Facilities
Planning a business meeting or special event? Utilize our well-equipped conference center, perfect for gatherings up to 581 square feet. With our 24-hour airport shuttle service, arriving and departing is always stress-free.

Book your stay today and discover the wonders of Astana!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NQZ

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Private host property

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.4
Based on 51 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
V
Viachaslau
8
Pros:

2025-05-31 • via Nuitee
V
Verified traveler
8
Pros:

Overall value for money. However this could be a lot better if housekeeping maintained rooms more thoroughly. IE; checking for bugs in bathroom, whether toilet paper needed replacing and if bed needed making…

2024-07-21 • via Nuitee
S
Syed Haider
8
A very nice and comfortable hotel.
Pros:

A very nice and comfortable hotel.

2023-07-20 • via Nuitee
A
Asselganem • family
8
Pros:

Unsere Aufenthalt war allgemein gut. Personal ist nett. Einzige dass die Bilder auf der Webseite haben nicht so ganz der Realität entspricht. Möbel war nicht in bestem Zustand bei 4 Sternen Hotel. Wegen viel Verkehr war laut da viele Baustellen in der Nähe sind. Personal war nett und es wurde jeden Tag Zimmerservice angeboten extra immer kostenloses Wasser und andere extra Sachen. Das Bett war sehr bequem und die ganze Aufenthalt hatten wir gutes Schlaffen. Im Großen und Ganzen alles gut. Personal hat bei ständigen Fragen von uns immer geholfen.

2023-06-19 • via Nuitee
F
Francisco Agustín
10
Pros:

The only problem the recepcionist (most of them ) don ‘t speal English, but they try to help you.

2023-03-22 • via Nuitee
A
Alexander
4
Pros:

on a plus side the staff is mostly friendly. What I don't like is how dirty this place is. Stains are on every piece of furniture. Dirty rugs. Sheets and bath towels are ok, they just smell weird. Four star rating for this place is obviously a joke.

2022-10-20 • via Nuitee
G
Gavin
8
G Empire Hotel in Astana
Pros:

A nice hotel and the main bonus of this one is the staff. They could not do enough for us in terms of helping us find our way around Astana for the first time.

2019-03-27 • via Nuitee
V
Verified traveler
10
Pros:

Das Personal war sehr freundlich und hilfsbereit, das landestypische Frühstück schmackhaft und der Transfer zum Flughafen pünktlich. Das Zimmer war sehr sauber.

2019-03-22 • via Nuitee
N
Neil
10
Affordable luxury in Astana
Pros:

Very good hotel, breakfast buffet included, all at a very good price.
Staff all very attentive and friendly. Made to feel welcome by everybody there - a great ambassador for Kazakhstan!

2018-11-15 • via Nuitee
A
Azam
10
Pros:

Hotel staff was very nice and helpful. Room was clean and big.

2018-11-01 • via Nuitee
A
Ary
8
excellent value for money
Pros:

excellent value for money, good location, all facilities around, but far from the city center

2018-10-09 • via Nuitee
W
w
8
Alles ok
Pros:

Alles ok sehr schön super Hotel super Personal alles wunderbar

2018-09-24 • via Nuitee
R
rossano
8
Un buon hotel ad Astana
Pros:

Hotel in buone condizioni con ristorante aperto 24h. Servizio e reception ottimi
Zona un po' lontana dal centro ma ben servita anche dai mezzi pubblici.

2018-08-20 • via Nuitee
V
Verified traveler
4
Mai più
Pros:

Esperienza pessima. Appena arrivate in stanza abbiamo trovato molta sporcizia sulla moquette. Nel bagno c'erano residui di escrementi e insetti vari. La reception era molto inospitale e con molta poca conoscenza dell'inglese. Per non parlare del ristorante, nessun menu in inglese, solo in russo, nessuno parlava inglese e abbiamo aspettato un'ora e mezza per un piatto di zuppa.

2018-05-30 • via Nuitee
V
Verified traveler
10
Nice place
Pros:

Good location, helpful and friendly staff, comfort beds. Good wifi.

2018-05-06 • via Nuitee
S
Stefan
6
Not the best, but I would stay there again.
Pros:

The hotel photos really looked more impressive than the reality is, but still it's a decent place where you can get a good sleep in reasonably comfortable room. The room (I had a higher class room) was below my expectation, especially the bathroom, which featured a full featured hydromassage and steam bath cabin, which was actually tilted back, mounted up on some wood pads and quite uncomfortable to climb into, because it was much higher than designed. The bed comfort was not bad, heating/air conditioning is very good, wifi is difficult to use (multiple login requests, blackout periods, dropouts). Buffet breakfast was quite nice. Local area is about 4-5 km from the city centre, but is easily accessible by Uber or Yandex for a very low price, compared to everything you have experienced in Europe. There are also some bus options, but if you are not a local, you really have no chance to get any info about the bus routes.

2018-04-23 • via Nuitee
R
Ricky
8
A good choice in Astana
Pros:

Good location, good value of money, very happy experience, will choose this hotel again next time visiting Astana

2018-04-19 • via Nuitee
D
Daran
10
Good quality, reasonable price
Pros:

Stayed here previously and for the second time was upgraded to an enormous suite. Bedroom facilities extremely clean and serviceable though bathroom was a touch small in proportion to the rest of the space. I was very impressed with the reception staff. Breakfast nothing special but evening meal of sushi was good.

2018-04-01 • via Nuitee
A
Aleksandr
10
GEmpire - Удобный приветливый комфорт за недорого.
Pros:

Удобный отель, комфортный одноместный номеркроме слив в душевой кабине плохо работает) с хорошим матрасом для крепкого сна, очень приветливое и отзывчевое обслуживание, отличный завтрак, предоставили в день отлета ранний завтрак. Хорошее расположение отеля - рядом супермаркет, рынок, недорогое кафе с национальной кухней с быстрым обслуживанием. Рядом уютный бильярдный клуб.

2018-03-19 • via Nuitee
M
Michael
8
Gutes Hotel in der Altstadt
Pros:

Hotel mit gutem Standard am Rand der Altstadt, Supermärkte in der Nähe

2017-11-28 • via Nuitee