Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Free beach shuttle
Internet access
Housekeeping on request
Wine release events
Reception hall
Bicycle-friendly property
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 880 per day.

Location

Guest Reviews

8.5
Based on 2482 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
T
Takojima • solo_traveller • nz
10
Cons:

Hot spa

2026-06-26 • via Nuitee
Y
yuuko • couple • jp
9
2026-06-25 • via Nuitee
Y
Yasuo • couple • jp
9
素晴らしかったです。
Pros:

夕食、朝食付きで平日の一泊を予約。
国宝松本城からも、近く便利な所にありました。
外国の方々も多く泊まっていましたが、ディナー時はほとんど居なくテーブルも少し空いていてゆっくりしていました。
コースのディナーは、どの一品もお料理も器も見た目も美しく、デザートまで大変美味しくいただきました。
またサービスの方のお料理の説明も丁寧で、質問にも詳しく答えて頂きました。
料金がお安いので期待は全くしていなかったのですが、またぜひぜひ妻共々頂きたいと思っています。

Cons:

車で行きましたが、駐車場が狭く高くはありませんが有料なのが残念でした。

2026-06-25 • via Nuitee
D
DTN JMarc • solo_traveller • fr
8
Hotel a 2 pas du Chateau de Matsumoto
Pros:

Hotel tres bien placé en ville à 2 minutes du Château de Matsumoto. Onsen en accès libre de qualité.
Petit déjeuner copieux.

Cons:

La chambre était un peu petite avec le lit collé au mur. De même la salle de bain était petite et vieillotte, mais cela est souvent le cas dans les hôtels où se trouve un onsen.

2026-06-24 • via Nuitee
N
Naoya • couple • jp
4
2026-06-24 • via Nuitee
C
Cristina • family_with_children • ro
9
2026-06-23 • via Nuitee
S
Sayaka • solo_traveller • jp
10
2026-06-23 • via Nuitee
N
Nami • extended_group • jp
10
最高でした。
Pros:

お食事が非常においしかった。朝ごはんのバイキングでは地元の食材がふんだんに使われており、夕飯も非常に豪華。大満足。

2026-06-22 • via Nuitee
T
Thomas • couple • fr
7
Peut mieux faire
Pros:

Emplacement

Cons:

Hôtel pas adapté aux pratiques européennes à savoir permettre de Check in avant l’heure si la ch est prête. Nous avions voyagé 12h30 et étions en plein jetlag et l’hôtel ne voulait pas nous laisser Check in à 13h00 heure de notre arrivée alors que la ch était prête. Par contre en payant, c’était possible !

2026-06-21 • via Nuitee
M
Marie-Renee • couple • fr
10
2026-06-21 • via Nuitee
M
MOTOYUKI • couple • jp
9
2026-06-21 • via Nuitee
K
KONDO • family_with_children • jp
8
2026-06-21 • via Nuitee
N
nelly • extended_group • fr
8
Pros:

À deux pas du château
Parking à 60m
Buffet petit déjeuner très varié

Cons:

L’adresse fourni par booking n’est pas la bonne il faut chercher directement l’hôtel sur Google

2026-06-19 • via Nuitee
K
Katalin • solo_traveller • ch
8
2026-06-18 • via Nuitee
C
Caroline • couple • nl
9
prima Japans verblijf !
Pros:

Heel leuk en betaalbaar appartement in Japanse stijl. Slapen op de grond is prima, matjes zijn redelijk dik en ligt prima. Tafeltje met zitten op de grond ook prima, mooie badkamer. Perfecte locatie

Cons:

niets

2026-06-17 • via Nuitee
M
Maria pia • solo_traveller • it
10
Pros:

Tutto la camera, il bagno, il servizio della biancheria la gentilezza lo stile della mia camera era giapponese bellissimo!! Il bagno top

Cons:

Mi è piaciuto tutto

2026-06-16 • via Nuitee
T
Tyson • family_with_children • ca
9
Excellent location, great vibe. Classy.
Pros:

Excellent location. Interesting style to the property and the Japanese room was wonderful.

Cons:

Nothing although I wish the bath was offered in the morning or all day.

2026-06-16 • via Nuitee
F
FUMIO • solo_traveller • jp
8
2026-06-15 • via Nuitee
F
Franz • couple • us
5
Below average property for the price paid.
Pros:

Location, parking

Cons:

Hotel needs urgent upgrading. There is a general smell of mothballs prevalent. The rooms are small with antiquated furniture. The bathroom is tiny and very much not up to Japanese standards of today. Nasty shower curtain. Breakfast room is too small and you are expected to wait. Staff commands you around where you can stay or sit while you wait.

2026-06-15 • via Nuitee
M
Marcel • couple • ch
4
Schrecklicker Aufenthalt mit Horror-Frühstück
Pros:

Sehr gute Lage und nettes Personal an der Rezeption.

Cons:

- Stinkendes Zimmer
- Dreckige Wände mit vielen Gebrauchsspuren (alte Zimmer)
- Fernseher war eher ein PC Monitor
- Badezimmer hatte Kalkspuren und keine Abstellflächen

Früstück:
- Wir mussten 30 Minuten auf einen Tisch warten?! Informiert wurden wir nicht.
- Das Essen: SCHRECKLICH, die Rühreier schmeckten nach Papier, der Lachs stank nach vergammelten Fisch.

Wir kommen definitiv nicht mehr!

2026-06-14 • via Nuitee