Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.

Renovation work of the Annex building will be carried out from 04/11/2025 to the end of next Feruary.

■ First construction
Period: November 4, 2025 (Tuesday) to late January 2026 (planned)
Details: Repair and painting of the annex exterior wall.
*During this period, scaffolding will be installed around the annex exterior, preventing guests from enjoying the exterior and scenery.
*The observation terrace will be open once safety of the scaffolding and other facilities has been confirmed, but it is expected that most will be unavailable of the period.

■ Second construction
Period: January 5, 2026 (Monday) to the end of February 2026 (planned)
Details: Renovation of the unit bath in the annex
*During this period, guests will not be able to stay overnight in the annex.
*The observation terrace will not be available.
*The Yasoroku Onkan coffee shop will be closed all day.
*For guest safety, the operating hours of the men’s public bath in the Annex will be changed as follows
Regular hours: 3:00 PM – next 10:00 AM　⇒　During construction: 5:00 PM – next 9:00 AM


Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 880 per day.

Location

Guest Reviews

8.5
Based on 2334 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
未保 • family_with_children • jp
7
食事が良かった
Pros:

食事が美味しかった。とくにコースは盛り付けも綺麗で、目でも舌でも楽しめた。ワインも料理に合うものがセレクトされていたと思う。
高級感があり、雰囲気がよい。
スタッフの対応がよい。

Cons:

大浴場は遠くて行きづらい。特に男湯。
全体的に狭さは感じる。
駐車場が遠い。

2026-03-28 • via Nuitee
Y
YI CHING • family_with_children • tw
9
2026-03-28 • via Nuitee
高尾 • family_with_children • jp
8
2026-03-28 • via Nuitee
T
TAKASHI • family_with_children • jp
8
2026-03-27 • via Nuitee
H
HISAE • solo_traveller • jp
7
暮らすように旅をしたいタイプにはピッタリ
Pros:

清潔感
空調
スタッフの対応
家具などのしつらえ

Cons:

チェックインの時間にエレベーター降りると階段と掃除のワゴンが目の前に
窓からの景色にマンションのベランダは残念
窓の下には廃屋の屋根（ノスタルジックな雰囲気は好きなので時代や土地柄なので仕方ない事）

2026-03-25 • via Nuitee
K
KUNIHIKO • solo_traveller • jp
10
良き旅でした
Pros:

朝食が美味しかった

2026-03-24 • via Nuitee
Y
YUMi • family_with_children • jp
10
2026-03-22 • via Nuitee
R
REIKO • couple • jp
10
素晴らしかった！
Pros:

落ち着いた佇まいで至る所に民藝の香りがしてとても落ち着けた。

2026-03-22 • via Nuitee
V
Vicky • family_with_children • sg
9
Pros:

Location

2026-03-22 • via Nuitee
M
Michi • solo_traveller • jp
9
2026-03-21 • via Nuitee
J
Johana • couple • jp
10
Perfect! If you want to enjoy the beautiful Matsumoto Castle from su tose to sunset this hotel has the perfect location!
Pros:

I stayed in the old building which is gorgeous and the location is the best.

2026-03-19 • via Nuitee
S
sugiko • couple • jp
9
クラシカルなホテル好きにはたまらない！
Pros:

家具、調度品など、どれをとっても素晴らしく、新しいホテルには絶対に出せない落ち着いた上質な印象を持ちました。スタッフの方たちもみなさん親切で、またぜひ滞在したいと思いました。

2026-03-19 • via Nuitee
R
Ronnie • solo_traveller • nl
10
Perfect vermaakt en uitgerust
Pros:

Alleen maar goede dingen te vertellen. Prachtig hotel, met aardig personeel, goed ontbijt en goed gelegen. Na een drukke dag heerlijk ontspannen in de onsen.

2026-03-19 • via Nuitee
Y
Yumi • family_with_children • jp
6
Pros:

松本民芸感が良かった

Cons:

フロント対応が雑

2026-03-18 • via Nuitee
C
Chika • couple • jp
7
最高
Pros:

スタッフさんが丁寧に対応してくれる

Cons:

特になし

2026-03-17 • via Nuitee
Y
Yoshiko • solo_traveller • jp
10
2026-03-17 • via Nuitee
J
Jillian Joan • couple • gb
8
Just right for a 2 night short stay, with interesting architectural features in dining room and
Pros:

Beds very comfortable, good excellent for breakfast and in evening. Very good location for the castle. Enjoyed being able to sit outside on bedroom terrace.

Cons:

The room was quite tight in size. The bath ( very comfortable) drained into drain on floor if bathrooms, leaving bathroom floor wet and cold.

2026-03-17 • via Nuitee
D
Deborah • couple • gb
8
Excellent one night stay and breakfast. Easy access to the Castle and excellent food venues.
Pros:

Central location, very near to Matsumoto Castle.

Cons:

Nothing- all good.

2026-03-14 • via Nuitee
K
Katja • solo_traveller • de
9
Top Lage und sehr komfortables Zimmer
Pros:

Die Lage ist top, das Zimmer ungewöhnlich groß und komfortabel, das kostenlose Onsen sehr sauber und gut ausgestattet (kleine Tattoos sind erlaubt), Hotelpersonal sehr nett - würde ich jederzeit wieder buchen!

2026-03-13 • via Nuitee
N
NOBUTO • family_with_children • jp
8
2026-03-12 • via Nuitee