Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.

Renovation work of the Annex building will be carried out from 04/11/2025 to the end of next Feruary.

■ First construction
Period: November 4, 2025 (Tuesday) to late January 2026 (planned)
Details: Repair and painting of the annex exterior wall.
*During this period, scaffolding will be installed around the annex exterior, preventing guests from enjoying the exterior and scenery.
*The observation terrace will be open once safety of the scaffolding and other facilities has been confirmed, but it is expected that most will be unavailable of the period.

■ Second construction
Period: January 5, 2026 (Monday) to the end of February 2026 (planned)
Details: Renovation of the unit bath in the annex
*During this period, guests will not be able to stay overnight in the annex.
*The observation terrace will not be available.
*The Yasoroku Onkan coffee shop will be closed all day.
*For guest safety, the operating hours of the men’s public bath in the Annex will be changed as follows
Regular hours: 3:00 PM – next 10:00 AM　⇒　During construction: 5:00 PM – next 9:00 AM


Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 880 per day.

Location

Guest Reviews

8.5
Based on 2334 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
A
Andrew • family_with_children • nz
10
2026-02-13 • via Nuitee
A
Arnaud • solo_traveller • ca
7
Pros:

Le petit déjeuner était excellent, l'hôtel est bien situé et le personnel du petit-déjeuner était très sympathique. Le mobilier a du cachet, et le château est juste à côté.

Cons:

Une forte odeur de boule à mites imprégnait le hall d'entrée, et on m'a attribué une chambre occidentale alors que j'avais réservé une chambre japonaise traditionnelle.

2026-02-12 • via Nuitee
S
SUEMI • couple • jp
8
2026-02-11 • via Nuitee
H
Hairech • couple • it
10
Perfetto
Pros:

Pulito, ordinato, estremamente cordiali e disponibili. Stanza tradizionale bellissima e onsen meraviglioso.

2026-02-09 • via Nuitee
M
masue • solo_traveller • jp
10
ホテルマンの矜持あり
Pros:

午前中、低血圧のために、意識が明瞭ではないわたしをとても労ってくださり、助かりました。また、思いがけず、広い部屋に宿泊できて、のびのびさせていただきました。

Cons:

建築構造の関係で　他のホテルでも見られることですが、バスルームとリビングとの段差があり、使用にさしつかえありました。ここに段差が無ければ非常に良いと思いました。

2026-02-08 • via Nuitee
髙木 • couple • jp
7
2026-01-31 • via Nuitee
A
alain • extended_group • fr
10
Excellent séjour
Pros:

Emplacement très bien
La chambre spacieuse

Cons:

Rien

2026-01-30 • via Nuitee
H
Hall • solo_traveller • jp
9
2026-01-30 • via Nuitee
K
KENJI • solo_traveller • jp
9
2026-01-29 • via Nuitee
J
Jill-Ann • family_with_children • jp
9
Pros:

The public bath was great and the breakfast was wonderful. I

2026-01-29 • via Nuitee
C
Carmen Ardon • family_with_children • us
10
2026-01-29 • via Nuitee
K
Kristina • family_with_children • au
10
Pros:

The old but new vibe, the location and breakfast are all exceptional. The staff were very welcoming and attentive. We were able to drop our luggage off before checking in and they already move them to our room when we checked-in.

2026-01-28 • via Nuitee
K
Kahlia • couple • au
8
Great location and helpful staff!
Pros:

Staff were very friendly and accommodating, offered us a shuttle bus to the train station! Located very close to castle and the shopping street, plus plenty of hidden gem food options around.

Cons:

Facilities were slightly aging but no issues encountered.

2026-01-28 • via Nuitee
N
Navchaa • solo_traveller • jp
9
Pros:

That is a good choice if you stay near the Matsumoto castle.

Cons:

There is no hotel and own parking

2026-01-26 • via Nuitee
C
Celia • couple • au
9
Lovely staff and clean hotel in great location
Pros:

Location and friendly staff

Cons:

Room needed new carpet and sleep wear and robes was not very comfortable but I believe refurbishment is under way

2026-01-25 • via Nuitee
H
hyoungkwon • couple • kr
9
2026-01-25 • via Nuitee
L
Lana • couple • us
7
It was ok, nothing special.
Pros:

Close to Matsumoto castle

Cons:

Property smelled, room looked very dated

2026-01-23 • via Nuitee
J
Julie • extended_group • fr
10
Great stay!
Pros:

I already stayed at this hotel a couple of years ago. The Japanese style room is very cosy and the location is ideal. Would recommend!

2026-01-22 • via Nuitee
A
Annette • family_with_children • au
8
2026-01-22 • via Nuitee
M
Marie-helene • couple • fr
8
2026-01-21 • via Nuitee