Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 880 per day.

Location

Guest Reviews

8.5
Based on 2456 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
C
Chiaki • couple • jp
10
2026-06-05 • via Nuitee
Y
YASUHIRO • couple • jp
5
不満
Pros:

朝食と夜のコース(洋食、和食)は美味しくて、良かったです。サービスの女性の対応も良かったです。

Cons:

支払った金額からすると、部屋の広さやベッドの大きさは大変　不満です。二人では狭すぎます。

2026-06-05 • via Nuitee
K
KK Catherine Chan • solo_traveller • hk
10
Pros:

The staff are very helpful and responsive to requests.
The decorations - western nostalgic and culture with books in the lobby.

Cons:

The staircases

2026-06-05 • via Nuitee
M
Mari • family_with_children • us
10
Over all great experience! The breakfast buffet was great!
Pros:

Thanks for the hospitality! We had great experience and buffet was wonderful!!

Cons:

The sleeping wear they had in the room was too thick and get too warm.
If it’s thin material yukata it would have been perfect!

2026-06-04 • via Nuitee
M
Mari • family_with_children • us
10
Location is the best and stuff is very kind.
Pros:

食事が美味しかった
Very good breakfast and public bath!

2026-06-03 • via Nuitee
S
sugiko • solo_traveller • jp
10
また泊まりたい！と思うホテル
Pros:

松本民芸家具、数々の調度品がすばらしく、お掃除も行き届いていて、スタッフの方が皆さん親切です。宿泊者の履歴が残っているらしくて、いつもありがとうございますと声をかけてくださったのがうれしかったです。

2026-06-03 • via Nuitee
H
Hiroko • couple • jp
10
大満足です
Pros:

雰囲気が良かったです。
朝食をいただく所が静かで快適でした

Cons:

露天風呂やサウナがあれば良かったと思いました。

2026-06-02 • via Nuitee
S
shinji • solo_traveller • jp
7
2026-06-01 • via Nuitee
A
Ad • solo_traveller • nl
6
Prima voor een nacht maar langer dan dat zou ik er niet willen verblijven
Pros:

De ligging is geweldig, op korte loopafstand van het kasteel.

Cons:

Kamers zijn erg verouderd, de bedden veel te hard en er is geen bar

2026-05-31 • via Nuitee
K
kirara • solo_traveller • jp
6
2026-05-31 • via Nuitee
林 • couple • jp
10
クラフトの街松本にふさわしい、趣のあるホテル！素敵でした。
Pros:

スタッフの皆さんがとても親切でした。
お部屋も快適で朝食も美味しかったです。

2026-05-30 • via Nuitee
T
TAMAHO • couple • jp
9
松本らしい老舗ホテル
Pros:

ホテルに入った途端、「ワ〜素敵！」と声が出ました。松本家具や民芸品があちらこちらに飾られていて民芸好きには堪らないホテルでした。
部屋はシンプルで過不足なし。大浴場もあり、ゆっくり暖まりました。朝食のバイキングも何を食べても美味しくて、本枯れぶしを入れて作った卵かけご飯が絶品でした。
また松本に行った際には宿泊したいです。

Cons:

旧館に泊まりましたが、段差があったために注意して歩く必要がありました。

2026-05-30 • via Nuitee
N
Nicole • couple • au
10
2026-05-29 • via Nuitee
J
Janvier • solo_traveller • re
8
Pros:

Un petit écrin en plein milieu des vieilles rues de la ville

Cons:

Rien à signaler

2026-05-29 • via Nuitee
D
Didier • couple • fr
7
Bon accueil et bons conseils, mais Matsumoto n’a d’intérêt que son château
Pros:

Le lobby et le restaurant (breakfast)

Cons:

Nous couchions dans l’annexe, la rue est très bruyante et la salle de bain petite. Pas de rideaux occultants.

2026-05-28 • via Nuitee
Y
Yuko • solo_traveller • jp
8
Pros:

観光するのも立地条件が良かった

Cons:

駐車場料金がかかったこと

2026-05-27 • via Nuitee
C
Charlotte • family_with_children • gb
8
2026-05-27 • via Nuitee
J
Joel • solo_traveller • il
10
2026-05-26 • via Nuitee
K
Kim • couple • be
8
Pros:

Ideale locatie om de highlights van Matsomuto te bezoeken. Erg vriendelijk personeel en mooie kamer.

2026-05-26 • via Nuitee
M
Maren • solo_traveller • de
10
Pros:

Man fühlt sich willkommen, es ist komfortabel.

2026-05-24 • via Nuitee