Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Good skiing location
Variety in breakfast options
Cons:
Cleanliness issues
Limited service responsiveness
High prices for food and amenities

Categories

Cleanliness
6.29
Multiple comments mention issues with cleanliness, including unclean rooms and late housekeeping.
Service
7.76
Service was described as standard, but some comments indicated a lack of responsiveness from staff.
Location
8.3
Positive mentions of the location's accessibility and proximity to skiing activities.
Room Quality
7.25
Rooms were generally spacious, but issues with cleanliness affected the experience.
Amenities
7.78
Amenities mentioned positively, though some users noted a lack of certain basics.
Value for Money
6.74
Comments about pricing indicate that guests felt some offerings were overpriced.
Food and Beverage
7.29
Breakfast was well-received, but some expressed concerns about the variety and pricing of other dining options.
Overall Experience
7.76
Overall experience was favorable, though guests highlighted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:11

Property Description

Luxurious Accommodations

휘닉스 평창 리조트 offers air-conditioned rooms with modern amenities like a flat-screen TV and a minibar. Relax in the comfortable seating area and unwind in the en suite bathroom with a bathtub.

Diverse Dining Options

Satisfy your culinary cravings at Restaurant ONDO with a delicious buffet breakfast and a variety of Korean and Western dishes for lunch and dinner. Treat yourself to beverages and snacks at the lounge cafe and bakery on-site.

Exciting Activities and Convenient Facilities

Enjoy a range of activities from skiing to billiards and bowling. Take advantage of the outdoor pool, games room, and free Wi-Fi. With a 24-hour reception and proximity to Pheonix Park Ski Resort, your stay will be filled with fun and convenience.

Book now for an unforgettable experience at 휘닉스 평창 리조트!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KAG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.4
Based on 263 reviews
Cleanliness: 6.29
Service: 7.76
Location: 8.3
Room Quality: 7.25
Amenities: 7.78
Value for Money: 6.74
Food and Beverage: 7.29
Overall Experience: 7.76
J
Jung • family_with_children • kr
7
2026-02-11 • via Nuitee
Y
yeongshin • extended_group • kr
10
2026-01-30 • via Nuitee
Y
YICHUN • family_with_children • tw
8
2026-01-25 • via Nuitee
A
Autumn • couple • kr
10
2026-01-23 • via Nuitee
K
kyungmi • family_with_children • kr
4
Pros:

가까운거 외엔 전혀 없습니다.

Cons:

실내 취사가 가능해서 였는지, 고기구워 먹은 냄새가 커튼에 배어 있어 냄새가 너무 나서 아쉬웠습니다. 내부 바닥에 흰 테이프로 보수한 흔적도 있고, 에어드레서 청소상태도 엉망이라 여러가지 아쉬움이 많았습니다.

2026-01-23 • via Nuitee
J
Jaeboon • family_with_children • kr
5
Cons:

화장실 청소를 안 했는지 이전 사용자의 긴 머리카락이 화장실 여기저기에 널려있어서 기분이 별로였다
그것을 보니 청소가 제대로 이루어지는지 전체적인 청결도가 의심스러웠다

2026-01-19 • via Nuitee
H
Hyunchul • family_with_children • kr
5
2026-01-19 • via Nuitee
상열 • family_with_children • kr
10
2026-01-19 • via Nuitee
상록 • family_with_children • kr
7
2026-01-19 • via Nuitee
K
Kyunghee • extended_group • kr
4
Cons:

물품들이 제대로 안갖춰져있고, 시설이노후되고
다음에는 안올듯ㅠ

2026-01-19 • via Nuitee
A
Abdulrhman • family_with_children • sa
1
2026-01-17 • via Nuitee
E
Eui Young • family_with_children • kr
9
2026-01-15 • via Nuitee
D
DONG YEONG • couple • kr
8
Cons:

슬로프는 언제다 오픈할지요…작년에 비해 더 실망스러워요. 특시 주차가 엉망임

2026-01-11 • via Nuitee
S
Suraya • family_with_children • my
9
Perfect stay at ski resort
Pros:

I loved my room! It was a one bed room apartment fitted with a basic kitchen, one bathroom, one powder room, a living room as well as a spacious tatami-like lounging area with a giant TV screen. My kids enjoyed watching tv while chilling on the tatami. The 3 of them slept comfortably on the tatami every night. My unit also came with a stunning view of the ski slopes, we cld enjoy the view from the living room all the way to my bedroom!

Cons:

Wish it came with breakfast at the hotel.

2026-01-10 • via Nuitee
지현 • extended_group • kr
8
Pros:

스키장과 가까운 위치

Cons:

시설노후

2026-01-08 • via Nuitee
T
Timothy • family_with_children • us
2
Disappointing
Pros:

Location and slopes were great but the hotel and all the amenities were very disappointing.

Cons:

The cleanliness of the room and the amenities that seemed very poorly maintained.

2026-01-06 • via Nuitee
H
Hunsub • family_with_children • kr
8
겨울 스키 보드를 위한 최적 선택지
Pros:

서울에서 2시간 안에 도착 가능하며 슬로프도 다양한 절대적인 메리트 보유. 온수 빵빵하고. 워터파크까지 이용 가능.

Cons:

주차가 헬임. 그 상황에서 2자리 차지하고 주차하는 개념없는 인간들이 있음. 리조트에서 좀 관리했으면 함.
올해 30주년이라는데, 그만큼 시설이 낙후되어 있음.

2026-01-05 • via Nuitee
E
Eva MY • family_with_children • hk
4
Need improvement on cleaning
Pros:

Room was big enough for family. Easy access to ski venue. Convenient store was less than 5 mins walk.

Cons:

When we went to room allocated, the room was used and not completely clean up.
When we changed to new room, the room was not clean – dusty and sticky floor. We stayed for two nights but the room was not made-up after first night. When I called for make-up service after skiing (about 4pm), the staff told cleaning service was completed. It meant they would not come to clean. The bed sheet had some holes.
There were two blankets for two double beds, and we wanted one extra blanket, but staff said no extra blanket could be provided. It was not ideal if I did not want to share same blanket.

2025-12-31 • via Nuitee
T
Tomas. J • family_with_children • kr
8
Pros:

A good place to enjoy skiing in winter. Breakfast was good with a lot of variety. Calm and active activity were possible depending your favorite.

Cons:

Without car, you could be limited to move around.

2025-12-25 • via Nuitee
K
Koeun • extended_group • gb
7
2025-12-24 • via Nuitee