Alex Alpine Resort - Spa & Sports

Hotels
9.2 (307 reviews)
Bodmenstrasse 12 , Zermatt , ch

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Friendly staff
Great food
Excellent location
Charming atmosphere
Exceptional amenities
Cons:
Some noise insulation issues
Uncomfortable pillows

Categories

Cleanliness
9.16
Rooms were described as excellent, very clean and well appointed.
Service
9.63
Exceptional service with long standing friendly staff. All staff were very friendly and professional.
Location
9.17
Unbeatable location just off the main street and right by the train station.
Room Quality
9.12
Rooms were modern with a perfect atmospheric experience.
Amenities
9.15
Great swimming pool, spa facilities, and lots of recreational options available.
Value for Money
8.61
High quality experience at a traditional family-run hotel.
Food and Beverage
9.16
Food was described as delicious with a good range, especially breakfast and dinner.
Overall Experience
9.63
Guests expressed a strong desire to return, highlighting a memorable holiday experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Luxurious Mountain Hut Turned Boutique Hotel
Located in the heart of Zermatt, The Alex seamlessly combines the charm of a mountain hut with the sophistication of a boutique hotel.

Superb Spa and Fitness Facilities
Indulge in relaxation at the indoor pool, various saunas, massage rooms, and a range of beauty treatments. Stay active in the state-of-the-art fitness room, tennis and squash courts, and grotto swimming pool.

Exquisite Dining and Lounge Areas
Enjoy a culinary journey with grill specialties at the restaurant, unwind at the sun terrace garden lounge, or savor a drink at the smokers' and whiskey lounge. The Montana Lounge offers a cozy space for reading or socializing.

Book your stay at Hotel Alex now to experience the perfect blend of luxury and alpine charm.

Important information:

Please note that dogs are not allowed in the restaurant and the breakfast room.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Spa/wellness center is closed from 2026-11-20 until 2026-10-04
Bar is closed from 2026-11-20 until 2026-10-04
Sauna is closed from 2026-11-20 until 2026-10-04
Fitness center is closed from 2026-11-20 until 2026-10-04
Hot tub/jacuzzi is closed from 2026-11-20 until 2026-10-04
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 15 years old stay for CHF 80 per person per night when using an existing bed.
    Children 16 years old stay for CHF 135 per person per night when using an existing bed.
    Children up to and including 9 years old stay for free when using an available extra bed.
    Children from 10 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 135 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 307 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 9.63
G
Graham • solo_traveller • gb
1
2026-07-18 • via Nuitee
I
Ion • couple • md
10
2026-07-16 • via Nuitee
J
Jesper • family_with_children • dk
9
2026-07-16 • via Nuitee
A
adrian • family_with_children • gb
10
Pros:

everything, view, staff, clean, perfect

2026-07-15 • via Nuitee
A
Alexandra • couple • ch
8
2026-07-14 • via Nuitee
E
Eric • solo_traveller • ch
10
2026-07-14 • via Nuitee
A
Alex • solo_traveller • gb
8
Pros:

Location and all staff were great.

Cons:

A strange split theme between Alpine and Asian.

2026-07-12 • via Nuitee
O
Ofer • couple • il
8
2026-07-11 • via Nuitee
M
Mr. Ott • solo_traveller • ch
9
Pros:

Schwimmbad und Wellness Bereich.

2026-07-08 • via Nuitee
F
Fanika • couple • si
10
Odlično.
Pros:

Zajtrk odličen.

2026-07-07 • via Nuitee
C
Christian • couple • ch
6
2026-07-05 • via Nuitee
G
Gian Maria • couple • ch
8
2026-07-05 • via Nuitee
K
Katherine • couple • gb
9
2026-06-30 • via Nuitee
S
Simone • couple • br
10
Ótima localização, excelente tamanho de quarto.
Pros:

Tamanho do quarto, sacada com vista para montanha e banheiro.

Cons:

Tudo foi satisfatório.

2026-06-26 • via Nuitee
M
MICHELE • couple • it
8
2026-06-22 • via Nuitee
C
Carol • couple • ch
10
Amazing unique hotel with wonderful facilities
Pros:

Amazing unique hotel with wonderful facilities and friendly staff right in the heart of Zermatt. We loved using the pool, jacuzzi and sauna and dining in the restaurant. We also loved having our room upgraded to a Suite!

Cons:

Nothing

2026-06-22 • via Nuitee
Y
Youngwoong • couple • kr
10
2026-06-17 • via Nuitee
J
Jean Marc • couple • ch
9
A recommander absolument
Pros:

Super en tous points. Emplacement parfait

2026-06-14 • via Nuitee
M
Mickael • solo_traveller • ch
9
Pros:

La piscine et jacuzzi sont vraiment top!

Cons:

-

2026-06-14 • via Nuitee
G
Gina • couple • au
10
2026-06-12 • via Nuitee