Alex Alpine Resort - Spa & Sports

Hotels
9.2 (255 reviews)
Bodmenstrasse 12 , Zermatt , ch

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Excellent location
Charming atmosphere
Exceptional amenities
Cons:
Some noise insulation issues
Uncomfortable pillows

Categories

Cleanliness
9.16
Rooms were described as excellent, very clean and well appointed.
Service
9.63
Exceptional service with long standing friendly staff. All staff were very friendly and professional.
Location
9.17
Unbeatable location just off the main street and right by the train station.
Room Quality
9.12
Rooms were modern with a perfect atmospheric experience.
Amenities
9.15
Great swimming pool, spa facilities, and lots of recreational options available.
Value for Money
8.61
High quality experience at a traditional family-run hotel.
Food and Beverage
9.16
Food was described as delicious with a good range, especially breakfast and dinner.
Overall Experience
9.63
Guests expressed a strong desire to return, highlighting a memorable holiday experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Luxurious Mountain Hut Turned Boutique Hotel
Located in the heart of Zermatt, The Alex seamlessly combines the charm of a mountain hut with the sophistication of a boutique hotel.

Superb Spa and Fitness Facilities
Indulge in relaxation at the indoor pool, various saunas, massage rooms, and a range of beauty treatments. Stay active in the state-of-the-art fitness room, tennis and squash courts, and grotto swimming pool.

Exquisite Dining and Lounge Areas
Enjoy a culinary journey with grill specialties at the restaurant, unwind at the sun terrace garden lounge, or savor a drink at the smokers' and whiskey lounge. The Montana Lounge offers a cozy space for reading or socializing.

Book your stay at Hotel Alex now to experience the perfect blend of luxury and alpine charm.

Important information:

Please note that dogs are not allowed in the restaurant and the breakfast room.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Spa/wellness center is closed from 2026-11-20 until 2026-10-04
Bar is closed from 2026-11-20 until 2026-10-04
Sauna is closed from 2026-11-20 until 2026-10-04
Fitness center is closed from 2026-11-20 until 2026-10-04
Hot tub/jacuzzi is closed from 2026-11-20 until 2026-10-04

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 15 years old stay for CHF 80 per person per night when using an existing bed.
    Children 16 years old stay for CHF 135 per person per night when using an existing bed.
    Children up to and including 9 years old stay for free when using an available extra bed.
    Children from 10 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 135 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 255 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 9.63
N
Nang • solo_traveller • ch
10
2026-05-09 • via Nuitee
L
LAURENCE • couple • fr
8
Excellent séjour, après un changement de chambre qui était beaucoup plus agréable
Pros:

L’emplacement, la terrasse

Cons:

La première chambre récupérée pendant deux jours extrêmement petite, et plutôt une chambre pour une personne

2026-05-09 • via Nuitee
T
Tom • solo_traveller • gb
10
Found a Gem in Zermatt
Pros:

Staff were fantastic throughout, so helpful and thoughtful. I’ve never seen a hotel with so many chargers and cables! Breakfast delicious, great range of local jams. loved the pool and spa facilities. location exactly what you want, 15mins walk to Matterhorn glacier lift, 1 min walk to the two other main mountain trains. wish i could have stayed longer

Cons:

nothing

2026-05-09 • via Nuitee
A
Andrea • couple • at
10
2026-05-09 • via Nuitee
M
Maria • solo_traveller • gb
9
Pros:

Lovely hotel, decor is full of character. There is a large swimming pool with excellent spa facilities. Great restaurant on site, by far my best meal in Zermatt.

2026-05-04 • via Nuitee
E
Ena Sofia • solo_traveller • de
10
2026-05-04 • via Nuitee
B
Beat • couple • ch
10
Der Aufenthalt in Zermatt war zwar kurz, aber sehr eindrücklich, das Hotel ausgezeichnet.
Pros:

Die zentrale und doch diskrete, zurückversetzte und ruhige Lage könnte nicht besser sein. Zu Fuss ist man vom Bahnhof in 2 Minuten beim Hotel oder wird mit einem Shuttle gratis abgeholt. In wenigen Schritten ist man an der zentralen Bahnhofstrasse mit zahlreichen Geschäften, Cafés und Restaurants.

Im Hotel gibt es ein sehr reichhaltiges Frühstücksbuffet mit grosser Auswahl. Die Eierspeisen werden am Buffet frisch zubereitet.

Die Zimmer sind sehr sympathisch eingerichtet, mit B&O-TV und Kaffee-/Teemaschine ausgestattet. Die Handtücher werden 2x pro Tag ausgewechselt. Wir hatten ein Zimmer mit Blick auf das Matterhorn.

Der Bar-/Lounge-Bereich mit herrlichem Ambiente ist wirklich eindrücklich, ebenso die grosse, gut besonnte Aussenterrasse.

Jedes Zimmer hat im Skiraum eine eigene, belüftete Box für Skis/Schuhe. Zu Fuss ist man in 2 Minuten bei der Gornergratbahn oder ein Elektrotaxi bringt Gäste zur Matterhornbahn.

Das Personal ist sehr zuvorkommend, freundlich und geht auf individuelle Wünsche ein. Die Familie, die das Hotel führt, ist persönlich anwesend und begrüsst die Gäste bei der Ankunft oder beim Abendessen.

Das Restaurant verfügt über eine ausgezeichnete Küche (mit elsässischem Chefkoch), eine exzellente Weinkarte und einen herrlichen, offenbar sehr bekannten Weinkeller, der für das Abendessen reserviert werden kann.
Tipp: Unbedingt Halbpension buchen.

Ich kann das Hotel Alex in jeder Hinsicht empfehlen.

Cons:

Uns ist während des Aufenthalts wirklich nichts aufgefallen, was Anlass zur Kritik geben könnte. Sogar das Wetter hat mitgemacht und wir konnten das Matterhorn in voller Pracht bewundern.

2026-04-27 • via Nuitee
H
Hans Amman • couple • nl
8
2026-04-26 • via Nuitee
J
Jessica • couple • au
10
Pros:

Was absolutely amazing. We had our room upgraded for free and were extremely grateful with what we had been given. Rooms were spacious and very comfortable and facilities were amazing and clean.

My partner and I were checked in by a young lady called Alexandra (we believe) who was incredible. She regularly checked in when she saw us to see what we had planned and how those plans went. She gave great advice on things to do and in general i formation. She was the best!

Thank you for making Zermatt our favourite place 🫶🏼

Cons:

Nothing, everything was extremely great.

2026-04-24 • via Nuitee
D
Danie • couple • fr
10
Fim de semana perfeito em Zermatt
Pros:

O hotel tem localização perfeita, incluindo quartos com vista pra montanha. Amei o cuidado da equipe, avisei que era uma ocasião especial e decoraram o quarto. Todos muito atenciosos! O quarto limpo e espaçoso, café da manhã com muita variedade e tudo gostoso. O hotel é enorme, a área do spa é incrível. Também amei a academia, a mais completa que já vi, tem até aparelho de pilates reformer. Foi um dos melhores hotéis que já fiquei!

Cons:

Tudo excedeu as minhas expectativas.

2026-04-21 • via Nuitee
M
Maritza Fabiola • solo_traveller • pe
10
Pros:

Cerca a la estacion del tren y las actividades dentro (piscina, jacuzzi, sauna )

2026-04-21 • via Nuitee
R
Rosewanie • couple • au
10
The location is another major highlight, with easy access to nearby attractions, transport, and dining options. It made
Pros:

I had an excellent stay at this hotel. The cleanliness was outstanding—everything from the lobby to the rooms was spotless and very well maintained. The facilities were modern, comfortable, and thoughtfully designed, making the stay both relaxing and convenient.

2026-04-20 • via Nuitee
T
Tacha • couple • ch
9
Très bel établissement
Pros:

Superbe piscine, décor original et personnel attentif

2026-04-20 • via Nuitee
R
Ray • family_with_children • us
1
Food is terrible bedroom is terrible. They did not clean anything.. never go there.
Pros:

Those people are terrible. Never nice people.

2026-04-14 • via Nuitee
R
Romeo • extended_group • ch
9
Pros:

Die Nähe zum Bahnhof

2026-04-11 • via Nuitee
M
Michel • couple • ch
10
Happy
Pros:

Merci à l établissement nous avons passé un excellent séjour.

Cons:

//

2026-04-07 • via Nuitee
A
Andreas • solo_traveller • de
10
Pros:

Sehr schönes gepflegtes Haus
Top Service
Tolle Spa Landschaft
Ich komme auf jeden Fall wieder

2026-04-04 • via Nuitee
T
Tim • couple • gb
7
2026-04-02 • via Nuitee
L
Laurent • family_with_children • fr
10
Y séjourner sera toujours trop court !
Pros:

Localisation optimale, à 2 pas de la gare. Hotel de très beau standing, avec un personnel au petits soins, que ce soit à la réception, au bar ou au restaurant. Sans oublier le service d’étage qui était aussi ultra efficace, nous y étions avec notre enfant, je vous garantie que les couches n’ont pas eu le temps d’embaumer la chambre.
Nous y avons mangé pour les 3 repas et ce fut vraiment agréable à chaque étape, le petit déjeuner nous a fait tourner la tête tant il est garnis, le déjeuner est vraiment bien également avec une carte pour tout les goûts, et alors le Alex’s grill pour le dîner est tout simplement une expérience à part. N’oubliez pas de déguster un excellent cocktail au bar pour l’apéritif, c’est un endroit très chaleureux avec les classiques, mais aussi quelques originalités qui valent le détour.
Que dire de la piscine, juste incroyable pour tous, nageurs ou barboteurs, vous y trouverez un bain chaud, une zone à remous, et la piscine va jusqu’à 2,5 mètres de profondeur pour ceux qui aiment la pression.
En bref, cet hôtel est vraiment très agréable, nous y serions bien restés plus longtemps.

Cons:

Je n’ai rien à dire …

2026-04-01 • via Nuitee
A
Anthony Mulliner • solo_traveller • gb
9
2026-03-31 • via Nuitee