Ona Palm Beach

Hotels
Excel
7.4 (118 reviews)
Avda. V Centenario, Playa de las Americas, Adeje, Tenerife, 38660 , Adeje , ES

Facilities

Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Picnic area
See all facilities

Review Highlights

Pros:
Energetic animation team
Good location for activities
Friendly and helpful staff

Categories

Cleanliness
6.74
Standard quality for this hotel tier.
Service
7.51
Staff are all very friendly and helpful.
Location
7.75
Good Location for water-sports and trip pick-ups.
Room Quality
7.2
Standard quality for this hotel tier.
Amenities
7.73
Animation team were very energetic and made the holiday enjoyable.
Value for Money
7.19
Standard quality for this hotel tier.
Food and Beverage
7.74
Breakfast buffet was very comprehensive, well stocked, and tasty.
Overall Experience
7.31
Several positive experiences highlighting great staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:36

Property Description

Escape to the stunning Palm Beach - Excel Hotels & Resorts, where sun-kissed shores and luxurious amenities await you!

Private Beach and Outdoor Pool
Unwind on our pristine private beach, or take a refreshing dip in the sparkling outdoor pool, surrounded by lush greenery. There's no better place to relax and soak up the sun.

Delightful Dining Options
Savor unforgettable meals at our on-site restaurant, offering alfresco dining with pool views, along with a cozy coffee shop and a lively poolside bar to quench your thirst.

Comfortable Accommodations
Choose from 318 spacious, air-conditioned rooms, each featuring a kitchenette for your convenience, a private furnished balcony, and flat-screen TVs to keep you entertained.

Don’t miss your chance to experience paradise. Book your stay at Palm Beach today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TFN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.4
Based on 118 reviews
Cleanliness: 6.74
Service: 7.51
Location: 7.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 7.31
S
Steven Martin partner
8
Pros:

Room didn't have a beach view, we knew that before arrival, balcony looked onto pool area, issue on first night, patio doors didn't lock, power tripped 3 times. Both issued were fixed quickly. Sofa bed wasn't used, but was to uncomfortable to sit on as couch.

2025-10-11 via Nuitee
J
julie partner
6
Pros:

Hotel looked great when we arrived staff friendly. Then we got in our room smelt nice and clean. Looked over balcony and building site outside. Went to reception and asked about it was told they start around 8am. But dont work weekends .
No cleaner called all time we was there was told every 3 days. So no bedding or towels changed . Looked around room and was not happy with it. Spoke to reception and was told they would get someone to sort it out. No one come.

2025-10-02 via Nuitee
B
Bianca partner
10
Pros:

The location is straight on the beach with plenty of restaurants and shops around. The apartment was very clean with everything you need. There is a shop inside of the building too.

2025-09-30 via Nuitee
S
Susan
8
Pros:

Animation team were very energetic
Several pool parties some of the singers louder than others

2025-09-26 via Nuitee
M
Michael
10
Pros:

Good Location for water-sports and trip pick-ups.

2025-09-21 via Nuitee
A
Anthony partner
10
Pros:

My wife and myself couldn’t praise the resort and the staff more.

2025-08-30 via Nuitee
D
David family
10
Pros:

The animation team at the pool were superb! Made the holiday for my daughter.
Breakfast buffet was very comprehensive, well stocked and tasty.
Staff are all very friendly and helpful.
Would happily stay at palm beach again

2025-08-13 via Nuitee
H
Helena family_with_children
10
Pros:

Second time and was great hotel entertainment was great breakfast was lovely

2025-08-08 via Nuitee
T
Terance family
8
Pros:

Great location

2025-07-31 via Nuitee
D
David
8
Palm beach
Pros:

Generally a positve experience front desk were friendly and helpful. Apartments were fairly spacious and hotel had pretty good facilities. Location is excellent close to everything you need.

2025-07-02 via Nuitee
P
Philip
6
Dated apartments but good entertainment
Pros:

On arrival we got a really small 2 bedroom apartment but to be fair to the staff we moved the first morning to a much more spacious one albeit with a slight extra cost.
Rooms and hotel is a little dated and could do with a revamp.

The entertainment around the pool was very good and the performers were excellent!

2025-06-29 via Nuitee
L
Lucy
8
Great place to stay!
Pros:

Smart amazing rooms could do with a bit of updating but clean and functional, breakfast good selection but ate out in evenings so can’t comment on evening meals, location is superb for beach shops and restaurants and 10m walk to Siam Park

2025-06-28 via Nuitee
P
patricia
6
Not sure will return anytime soon
Pros:

The rooms are very old and dated bathroom door wouldn’t shut door frames coming away and split no real lock on patio door
Mattress terrible
Couch it bad condition
Stayed here about 12 years ago and don’t think it’s been touched since then
Pool area nice and entertainment team fab not sure will return anytime soon
This hotel use to be really good standard but seems to be catering more now for young ones on the gang holidays that aren’t too worried about the condition of there rooms

2025-06-27 via Nuitee
D
Donna
8
Pros:

Was disappointed. Rooms could do with updating, had cockroaches in our bathroom, room wasn’t cleaned.

2025-05-22 via Nuitee
A
Ahmedur partner
6
Pros:

Everything was fine just a lttle outdated.

2025-05-05 via Nuitee
S
Stephen friends
8
Pros:

Ideal for a few days in the sun

2025-04-30 via Nuitee
S
Subramani
10
Pros:

Good

2025-04-24 via Nuitee
V
Verified traveler
10
Will stay again
Pros:

Amazing stay at Palm beach Resorts.would definitely stay here again. Incredible staff. So friendly and accommodating. Rooms are lovely.. A good hotel.

2025-03-28 via Nuitee
V
Verified traveler
10
Girlie trip
Pros:

Great stay , fantastic views and location. Beachfront. Very good breakfast . 4pm check in a bit late and reception very strict on this.

2025-03-25 via Nuitee
N
Neil friends
10
Pros:

Good stay close to centre

2025-03-11 via Nuitee