Hotel Premium Chaves - Aquae Flaviae

Hotels
8.6 (3159 reviews)
Praça do Brasil , Chaves , pt

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleaning issues
Service shortages
Inconsistent breakfast quality

Categories

Cleanliness
7.7
Several mentions of unclean areas, particularly hairs on the floor and lack of cleaning attention in common areas.
Service
8.9
Mostly positive comments about staff being friendly and helpful, but some areas of service needed improvements.
Location
9.2
Consistently praised for its excellent location near the center and local amenities.
Room Quality
8.7
General comfort and spaciousness noted positively, although some issues with mattress quality.
Amenities
8.2
Good variety in breakfast offerings, although some amenities like the pool were reported closed.
Value for Money
8.7
Overall good value indicated by various reviews, though some expectations were not met.
Food and Beverage
8.2
Breakfast received mixed reviews, with high praise for variety but some service issues.
Overall Experience
9.2
The general consensus is positive, with many mentions of a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:38

Property Description

Luxurious Accommodation
Hotel Aquae Flaviae offers elegantly decorated rooms in light tones, each equipped with a Smart TV and a safety deposit box. Enjoy a comfortable stay with air conditioning and the option for in-room breakfast.

Gastronomic Delights
Indulge in a culinary journey at Aquae Flaviae's restaurant, serving a mix of regional and international cuisine in a smart-casual setting. Unwind in the lounge bar with a selection of warm drinks and Portuguese wines.

Convenient Location
Located next to the city's thermal baths with medicinal properties, the hotel is centrally positioned just 150 meters from the city center. Take advantage of the tennis court, free WiFi, and the tour desk to plan your activities and day trips.

Book now for an unforgettable stay at Hotel Aquae Flaviae.

Important information:

Please note that invoices with VAT number should be requested in the Special Request Box during the reservation process. Please note that for reservations with nonrefundable rates, the credit card used to make the booking must be presented at check-in.

Please note that extra beds and/or baby cots are subject to availability and confirmation.

Please note that the hotel was recently opened and works are still undergoing in some areas of the property.

When booking half board, please note that drinks are not included.

Half board reservations are a chef menu recommendation communicated dailyGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3159 reviews
Cleanliness: 7.7
Service: 8.9
Location: 9.2
Room Quality: 8.7
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9.2
N
NELSON couple br
9
Agradável
Pros:

Localização , café variado , atendimento , estacionamento

2026-07-04 via Nuitee
E
Estefanía couple es
10
2026-07-04 via Nuitee
M
Miguel Angel couple es
7
Aceptable
Pros:

Ubicación y limpieza

Cons:

Muy sobrio de decoración y la zona de parking muy deficiente ñ, con muchos baches en las entradas y en la zona de aparcamiento muchos baches

2026-07-03 via Nuitee
V
Vitor Manuel couple pt
9
Pros:

O PEQUENO ALMOÇO FOI VARIADO E ABUNDANTE

2026-07-03 via Nuitee
P
Peter solo_traveller gb
10
Pros:

We like everything about this hotel, it's the reason we keep going back, we are there again in three weeks.
All the staff are extremely welcoming, I'd like to mention the older gentleman in the dining room, he remembers your name and the last time we stayed he was looking after a lady unable to walk well, he went to collect her breakfast requirements and kept an eye on her, asking if she needed anything else. Lovely to see !

2026-07-03 via Nuitee
M
Miguel solo_traveller fi
9
Pros:

Clean swiming pool

Cons:

Scarce diner in HB.

2026-07-02 via Nuitee
A
António Carneiro family_with_children pt
8
Foram uns dias tranquilos
Pros:

Gostei da localização e do pequeno almoço

Cons:

As condições de segurança contra incêndio devem ser melhoradas

2026-07-02 via Nuitee
V
Vivienne couple gb
9
Very good stay would stay again. Swimming pool was lovely
Pros:

Shower & location. Staff were very friendly. Parking outside entrance for our motorbike ungder CCTV.

Cons:

Road surface at Exit and entrance to the hotel was under reservation and made getting in and out very difficult with our motorbike.

2026-07-02 via Nuitee
I
Israel Manuel couple pt
6
Ser normal a falta de porta de vidro de correr dos polibans em vários quartos no hotel
Pros:

A localização excelente
O quarto grande com uma boa cama

Cons:

A falta da porta de vidro de correr do poliban deixa passar alguma água do banho e as toalhas de chão estavam sempre encharcadas

2026-07-01 via Nuitee
K
Kevin couple gb
4
VERY DISAPPOINTING, WILL NOT BE GOING BACK
Pros:

Location

Cons:

This was our 3rd time at the hotel and unfortunately the years haven’t been kind to it, either lack of maintenance or less attention to detail by the staff, in our opinion this is no longer a 4 * hotel.
Our room was small and very basic, the AC didn’t work when we arrived, we did get it fixed, by engineering who brought a change of filter, they must have been waiting for the complaint to be made to sort out the problem, it would be better if they maintained the rooms properly so that the guests were not inconvenienced. No coat hangers in the room which despite advising reception of this, never materialised.
Booked underground parking and had to manoeuvre around a builders skip in what was a tight access anyway, would have preferred to have left my Car out front, if I’d have been advised of the situation.
Perhaps I’m knit picking but the lifts were exceptionally slow.
VERY VERY Disappointed will not be going back.

2026-07-01 via Nuitee
A
António Maria solo_traveller pt
8
Pros:

Da localização e simpatia dos funcionários que nos atenderam.

Cons:

Cama um pouco desconfortável, TV deslocado das camas e principalmente a falta de guardaçois na piscina para além de pequena para o tamanho do hotel.

2026-06-30 via Nuitee
C
Claude couple fr
10
Agréable séjour
Pros:

L’emplacement et le stationnement de la moto pratique .
Petit déjeuner très bien fourni

Cons:

RAS

2026-06-30 via Nuitee
F
FABIO couple pt
8
The hotel is very good and close to everything, offering excellent value for money. Congratulations to all the staff.
Pros:

Atende com conforto e simplicidade tudo que um hóspede pode esperar.

Cons:

Nada

2026-06-29 via Nuitee
S
Samuel couple pt
10
2026-06-29 via Nuitee
J
Jeffrey solo_traveller gb
10
Pros:

From the moment I walked through the door I was impressed. Beautiful hotel. The manager was very welcoming and all the staff were so helpful and friendly.

2026-06-29 via Nuitee
A
Antía extended_group es
10
2026-06-28 via Nuitee
K
Katherine couple gb
10
Good food in great location. Spacious comfy room.
Pros:

Location, clean and spacious.
Excellent motorcycle parking under cover and covered by cctv

Cons:

Nothing

2026-06-28 via Nuitee
J
Janaina couple pt
10
Ótima
Pros:

Tudo impecável, os funcionários todos muitos simpáticos e receptivos.. fomos a tão famosa termas de chaves que bem próximo ao hotel

Cons:

Não tem muito o que se fazer na cidade se for uma viagem longa

2026-06-28 via Nuitee
R
Ricardo solo_traveller pt
9
2026-06-27 via Nuitee
D
david extended_group gb
9
2026-06-27 via Nuitee