Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Value for Money

Categories

Cleanliness
7.43
Several reviews mentioned issues with cleanliness, including dust and lack of adequate supplies.
Service
9.4
Many guests appreciated the friendly and helpful nature of the staff.
Location
9.44
Consistently praised for its prime location and beautiful views.
Room Quality
7.89
Mixed feedback on room size and views; some rooms had unpleasant odors.
Amenities
7.42
Amenities such as the hot tub and WiFi were often not functioning.
Value for Money
6.38
Numerous complaints on the lack of services provided for the price paid.
Food and Beverage
8.43
Breakfast was mentioned positively, but there were complaints regarding the overall food service.
Overall Experience
8.4
Guests had both enjoyable and frustrating experiences, leading to mixed overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:28

Property Description

Luxurious Rooms with Stunning Views

Delicious Continental Breakfast and Bar Service

Historic Building with Contemporary Design

Experience the beauty and charm of Naples at Relais sul Mare. Book now to enjoy a seaside getaway with top-notch amenities and exceptional service.

Important information:

Guests arriving outside check-in hours are advised to contact the property in advance to arrange self-check-in.

All requests for late arrival are subject to approval by the property.

Please note that the on-site elevator is coin-operated.

Outdoor parking is available for an additional fee ranging from EUR 25–40 per day, depending on the vehicle size.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

Location

Guest Reviews

8.1
Based on 1781 reviews
Cleanliness: 7.43
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 6.38
Food and Beverage: 8.43
Overall Experience: 8.4
V
Vincenzo Maria solo_traveller it
1
La prenotazione mi è stata annullata a meno di 24 ore dal soggiorno
Pros:

Mi sarebbe piaciuto scriverlo ma l'hotel ha annullato la prenotazione a meno di 24 ore dal soggiorno

2026-06-04 via Nuitee
G
GEMMA solo_traveller it
7
Pros:

Posizione

Cons:

Accoglienza troppo caos e pica organizzata

2026-06-02 via Nuitee
L
LUCIA couple it
1
ROVINATO!!!!
Pros:

TRUFFA !!! L’ALBERGO NON ESISTE!!!! Mi sono trovata a dover cercare al vo un’altro hotel

Cons:

LA TRUFFA!!! Soldi spesi RUBATI

2026-06-01 via Nuitee
S
sharon couple il
1
המלון סגור ונוצרת הטעיה בכך שניתן להזמין אליו מקום.
Pros:

כלום. המלון היה סגור.

Cons:

הזמנו מקום שלושה חודשים מראש. כ 24 שעות לפני ההגעה קיבלנו הודעה שהמלון סגור ולא יוכלו לארח אותנו.
נאלצנו למצוא פתרון לינה אחר במקום אחר ובמחיר אחר מעכשיו לעכשיו.
כמו כן לא קיבלנו כל תגובה לשאלותנו לא מהמלון ולא מבוקינג.
מביקור פיזית במקום ובירור עם בעלי עסק סמוכים הבנו שהמלון כבר סגור מאפריל. אז למה מודיעים לנו רק 24 שעות לפני ??

2026-06-01 via Nuitee
Z
Zoltan couple hu
1
Cons:

Három hétig nem szólt sem a Booking, sem a szállás, hogy felújítás miatt zárva tart. Aznap délben jött a sajnálatkérő üzenet, amikor mentünk volna. Megbízhatatlan mind a szállásadó, mind a Booking, hogy nem ellenőrzi a közvetített szállásokat.

2026-05-31 via Nuitee
N
Nocera couple it
1
2026-05-30 via Nuitee
solo_traveller it
1
STRUTTURA CHIUSA E NESSUNO MI AVEVA AVVISATO!!
Cons:

la struttura era chiusa e ho dovuto cercare un altro hotel

2026-05-28 via Nuitee
W
will solo_traveller gb
1
2026-05-26 via Nuitee
F
Fabiula couple it
1
2026-05-26 via Nuitee
L
Liliana solo_traveller us
1
2026-05-24 via Nuitee
T
Teboul couple il
1
The Hotel canceled my booking evening before my flight and i foreced to move 2 hotels
2026-05-22 via Nuitee
L
Luca solo_traveller it
1
Cons:

Prenotazione annullata il giorno dell’arrivo, inaccettabile

2026-05-21 via Nuitee
J
johnhunt77 solo_traveller gb
1
Pros:

The lady on reception just happened to be there, telling us that the hotel had been closed since the 6th April! We weren't able to stay there.. But she was very friendly and helpful.

Cons:

It wasn't open! Booking.com didn't email to let us know either!

2026-05-21 via Nuitee
E
Eléonore couple fr
8
2026-05-21 via Nuitee
F
Francisco couple es
1
Un fracaso.
Pros:

Nada porque no pude alojarme.

Cons:

Nos cogieron una reserva a sabiendas que lo tenían cerrado , al igual que nosotros había más gente , nos hicieron perder toda la mañana . Buscando urgentemente otro hotel. No entiendo cómo cogen reservas o te comunican que estaba cerrado. No fue puntual la cafetería de al lado nos dijo que llevaba tiempo cerrado.

2026-05-20 via Nuitee
G
Gennaro couple it
7
2026-05-19 via Nuitee
S
saavedra extended_group co
1
Llegamos un grupo grande al alojamiento y estaba cerrado
Pros:

El hotel se encuentra cerrado y Noé pude alojar. Pero si me descontaron el valor del alojamiento de la Tarjeta de Crédito.

2026-05-19 via Nuitee
C
Camilla couple it
10
2026-05-11 via Nuitee
V
Veronica solo_traveller it
1
2026-05-09 via Nuitee
S
Sanne couple nl
10
2026-05-06 via Nuitee