Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Nice pool facilities
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.66
The hotel lobby suffered from significant cleanliness issues during a flea market event, which detracted from the overall experience.
Service
9.13
Overall service was rated positively, though inconsistent at times, especially during breakfast service.
Location
9.17
The hotel is in a great location, making it convenient for guests.
Room Quality
8.62
Rooms are described as clean and comfortable, though some issues were noted regarding the condition of specific rooms.
Amenities
9.15
The hotel offers excellent amenities including a fantastic pool and unique food service options.
Value for Money
8.61
General value perception was positive, although extra charges for room features were noted as potentially unreasonable.
Food and Beverage
8.66
Food quality, especially at breakfast, was mentioned positively, although there were some critiques on specific items.
Overall Experience
8.63
The overall experience was positive with many commendable aspects, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:19

Property Description

Luxurious 5-Star Stay at W Singapore - Sentosa Cove

Featuring bold interiors, W Singapore - Sentosa Cove on Sentosa Island offers a 24-hour WET® pool, spa, and fitness centre. Enjoy free WiFi in all rooms.

Spectacular Views and High-Tech Amenities

Rooms offer pool/ocean views, some with balconies. Enjoy a 40-inch LED TV, Bose sound system, and lavish bathrooms with a rain shower and spa bath products.

Relaxation and Culinary Delights

Unwind at FIT gym or AWAY® Spa, or enjoy free access to Sentosa Island. Indulge in dining at SKIRT, The Kitchen Table, or WOOBAR. 24-hour room service available.

Ready to experience luxury and relaxation at W Singapore - Sentosa Cove? Book your stay now!

Important information:

Please present the same valid credit card used to guarantee your booking when checking in or making payment at the hotel.

Please note that the hotel reserves the right to charge the credit card received upon check-in, if it receives notification of a credit card chargeback. If a prepaid reservation is declined due to a credit card issue, a new credit card should be provided within 24 hours; otherwise, the reservation will be canceled.

Prepaid rates are to be fully prepaid and nonrefundable. For non-prepaid reservations, the hotel reserves the right to charge the first night's room rate to your credit card as a deposit prior to arrival (depending on the cancelation policy). If the charge is declined, a new credit card should be received within 24 hours, or the reservation will be canceled.

When your reservation is confirmed, a change of payment method may incur bank charges and currency exchange loss. Please note that the property will not be liable for the mentioned charges.

Guests must present the hotel reservation confirmation email from W Singapore – Sentosa Cove at Sentosa Gantry 1 or 2 for the Sentosa Island Complimentary Pass.

In-house guests can enjoy the property's complimentary shuttle service between W Singapore – Sentosa Cove and VivoCity. Simply present your room key to benefit from the service, available on a first-come, first-served basis during selected time slots each day.

Operating hours for the shuttle service are as follows:

- From W Singapore to VivoCity: 08:13, 09:20, 10:20, 11:15.
- From VivoCity to W Singapore: 15:30, 16:00, 16:30, 18:00, 21:15, 22:45, 23:15.

The main guest under whose name the reservation is made must be present at check-in. All guests must register and provide a valid physical identity card or passport. The minimum age for guests to check in is 18.

All deposits and transactions must be settled in Singapore Dollars (SGD) via credit card, debit card, or cash.

Each room type has a maximum occupancy limit that must be adhered to at all times.

Marriott Bonvoy benefits are not applicable to reservations made through third-party booking platforms.

Parties are not permitted inside guest rooms.

All unregistered visitors are required to leave the guest room by 10:00.

Please note that children aged 0 to 12 years are considered children, and guests aged 13 years and above are considered adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

8.7
Based on 1730 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
C
Carla • family_with_children • au
10
2026-09-11 • via Nuitee
S
sam • family_with_children • au
10
2026-09-10 • via Nuitee
P
Piak Yang • family_with_children • sg
9
2026-09-09 • via Nuitee
T
Tchaa • solo_traveller • tg
10
2026-09-08 • via Nuitee
L
Ling • family_with_children • sg
1
Disappointing. Customer service falls short of such a premium hotel.
Pros:

The room and facilities were fantastic.

Cons:

I came down with severe food poisoning after consuming food from the in-room dining menu. It was so bad that I had to go to A&E for treatment as this happened in the middle of the night (we had asked the hotel for Panadol and was told that they did not have any, they also did not offer to send someone to buy it for us from the nearest convenience store). The response of W Hotel staff fell short of what I had expected from such a premium hotel. There was no sympathy for the discomfort and inconvenience as a result of the food poisoning. All of our interactions with the hotel staff after we had informed them of my food poisoning gave us the impression that the hotel was trying to "protect itself" and put the blame of the food poisoning on me instead. Not once did the hotel take any responsibility for the incident and the poor experience (e.g. waiving of the room service dining costs - it was not a lot to begin with but would have been a nice gesture).

2026-09-06 • via Nuitee
S
Stephanie • family_with_children • au
7
Was ok
Pros:

Room was amazing! Spacious, comfortable bed and very clean. Staff were lovely. Very helpful and friendly. The free shuttle around the island was perfect

Cons:

For a hotel with such a good name I was disappointed with the state of the pool area. The towels were old, fraying and discoloured. The pool deck chairs were all ripped and broken and cobana beds had mould on them. In peak season there would be no where to sit as not much space. Also a room holding bond of $1500 was far too much. I have never paid that much at any hotel before

2026-09-06 • via Nuitee
C
Christina • family_with_children • au
9
Beautiful hotel overlooking the cove
Pros:

Clean, modern and friendly staff, kids loved the pool.

2026-09-05 • via Nuitee
A
Arran • family_with_children • au
10
2026-09-05 • via Nuitee
Y
Yulia • solo_traveller • il
9
Pros:

Everything

Cons:

It's hard to dry clothes in a room without a balcony

2026-09-04 • via Nuitee
A
Aurora • solo_traveller • at
10
Pros:

Enjoyed our stay. Especially the service, food and pool area. Wonderful place to explore singapore from

2026-09-03 • via Nuitee
S
Stephanie • couple • sg
10
Marriott Bonvoy and W does not disappoint!
Pros:

Very spacious, great deco, of course not surprising that it’s one of the better and more expensive hotels in Singapore. The attention to detail is wonderful and you can tell that the staff have been trained in the Marriott Bonvoy way.

I told them it was our anniversary and just asked if they could maybe put a balloon or two in the room so I could surprise my husband, and they essentially did a whole display. It was so lovely and thoughtful!

Cons:

Not much. They weren’t super clear about the fact that guests got complimentary access to the spa facilities - I thought you had to book a treatment to get access. But that was just a small thing and I did end up using the facilities which were wonderful.

2026-09-01 • via Nuitee
S
Su Jie • couple • sg
9
2026-09-01 • via Nuitee
M
Magda • family_with_children • gb
9
Very good stay!
Pros:

Good breakfast, friendly staff and decent rooms. Spacious and comfy bed.

Cons:

Dirty pool shower and poor selection of non alcoholic drinks by the pool.

2026-08-31 • via Nuitee
A
Ayaka • extended_group • jp
10
2026-08-30 • via Nuitee
S
Sachin • family_with_children • in
10
2026-08-29 • via Nuitee
S
Sajdin • family_with_children • au
10
2026-08-28 • via Nuitee
L
Liz • family_with_children • gb
10
Great stay in Sentosa would definitely stay again!
Pros:

Location walking distance to restaurants and bars and a good buffet breakfast. A good variety of activities on offer for all ages.

Cons:

The interior of the pool is a little tired in places

2026-08-28 • via Nuitee
P
Pascale • couple • de
9
2026-08-27 • via Nuitee
K
Kevin • family_with_children • au
8
2026-08-26 • via Nuitee
S
Stefan • family_with_children • de
10
2026-08-25 • via Nuitee