Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Nice pool facilities
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.66
The hotel lobby suffered from significant cleanliness issues during a flea market event, which detracted from the overall experience.
Service
9.13
Overall service was rated positively, though inconsistent at times, especially during breakfast service.
Location
9.17
The hotel is in a great location, making it convenient for guests.
Room Quality
8.62
Rooms are described as clean and comfortable, though some issues were noted regarding the condition of specific rooms.
Amenities
9.15
The hotel offers excellent amenities including a fantastic pool and unique food service options.
Value for Money
8.61
General value perception was positive, although extra charges for room features were noted as potentially unreasonable.
Food and Beverage
8.66
Food quality, especially at breakfast, was mentioned positively, although there were some critiques on specific items.
Overall Experience
8.63
The overall experience was positive with many commendable aspects, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:19

Property Description

Luxurious 5-Star Stay at W Singapore - Sentosa Cove

Featuring bold interiors, W Singapore - Sentosa Cove on Sentosa Island offers a 24-hour WET® pool, spa, and fitness centre. Enjoy free WiFi in all rooms.

Spectacular Views and High-Tech Amenities

Rooms offer pool/ocean views, some with balconies. Enjoy a 40-inch LED TV, Bose sound system, and lavish bathrooms with a rain shower and spa bath products.

Relaxation and Culinary Delights

Unwind at FIT gym or AWAY® Spa, or enjoy free access to Sentosa Island. Indulge in dining at SKIRT, The Kitchen Table, or WOOBAR. 24-hour room service available.

Ready to experience luxury and relaxation at W Singapore - Sentosa Cove? Book your stay now!

Important information:

Please present the same valid credit card used to guarantee your booking when checking in or making payment at the hotel.

Please note that the hotel reserves the right to charge the credit card received upon check-in, if it receives notification of a credit card chargeback. If a prepaid reservation is declined due to a credit card issue, a new credit card should be provided within 24 hours; otherwise, the reservation will be canceled.

Prepaid rates are to be fully prepaid and nonrefundable. For non-prepaid reservations, the hotel reserves the right to charge the first night's room rate to your credit card as a deposit prior to arrival (depending on the cancelation policy). If the charge is declined, a new credit card should be received within 24 hours, or the reservation will be canceled.

When your reservation is confirmed, a change of payment method may incur bank charges and currency exchange loss. Please note that the property will not be liable for the mentioned charges.

Guests must present the hotel reservation confirmation email from W Singapore – Sentosa Cove at Sentosa Gantry 1 or 2 for the Sentosa Island Complimentary Pass.

In-house guests can enjoy the property's complimentary shuttle service between W Singapore – Sentosa Cove and VivoCity. Simply present your room key to benefit from the service, available on a first-come, first-served basis during selected time slots each day.

Operating hours for the shuttle service are as follows:

- From W Singapore to VivoCity: 08:13, 09:20, 10:20, 11:15.
- From VivoCity to W Singapore: 15:30, 16:00, 16:30, 18:00, 21:15, 22:45, 23:15.

The main guest under whose name the reservation is made must be present at check-in. All guests must register and provide a valid physical identity card or passport. The minimum age for guests to check in is 18.

All deposits and transactions must be settled in Singapore Dollars (SGD) via credit card, debit card, or cash.

Each room type has a maximum occupancy limit that must be adhered to at all times.

Marriott Bonvoy benefits are not applicable to reservations made through third-party booking platforms.

Parties are not permitted inside guest rooms.

All unregistered visitors are required to leave the guest room by 10:00.

Please note that children aged 0 to 12 years are considered children, and guests aged 13 years and above are considered adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

8.7
Based on 1730 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
R
Richard • family_with_children • au
10
2026-10-13 • via Nuitee
R
Robert • couple • au
9
2026-10-12 • via Nuitee
K
Kirsten • family_with_children • au
10
2026-10-11 • via Nuitee
S
Stephen • family_with_children • au
9
Excellent staff. Treated well. Facilities including pool and restaurants very good. Modern and clean
Pros:

Staff are wonderful at this hotel. All staff from the concierge and cleaners to the restaurant staff treated my family and I like VIP’s

Cons:

You need to plan a little to see the sights. There is a free shuttle bus to the local shopping centre but the city is not walking distance (over an hour)

2026-10-10 • via Nuitee
A
afrida • family_with_children • lb
10
2026-10-10 • via Nuitee
R
Richard • couple • au
9
2026-10-09 • via Nuitee
J
Jasmine • couple • au
10
2026-10-09 • via Nuitee
J
Jasmine • family_with_children • au
10
Perfect! Above and beyond.
Pros:

Absolutely everything down to every detail!! Obsessed.

Cons:

No notes

2026-10-09 • via Nuitee
K
Kurukulasooriya S C • family_with_children • au
10
Overall it was a nice and welcoming stay. Great staff and all of them are very friendly.
Pros:

Great place to spend a short family holiday. Kids loved the pool and the water slide, while we enjoyed the pool bar.

Excellent breakfast Buffet with a wide variety of delicious food.

Rooms are spacious, clean and comfortable.

Cons:

We found out that advertised price is not the final price they are adding tax on top of it t and ended up paying almost about SGD400 extra for my stay (3days).

Also the property advertised as “pay at property” but realised that they charged SGD600 from my debit card to secure my booking.During the check-in they charged me the full amount plus another SGD 400.

So I ended up by paying SGD1000 as a refundable amount. They advised it will take about 3weeks to return to my bank account.

Be prepared to pay extra SGD 1400 for 2night stay than the advertised price.( I already received my SGD1000 refund in about 2 weeks)

Also if you have a credit card that refund will be much faster (2days). I didn’t see they mentioned this in their description at the time of booking. That was the only thing i didn’t like about.

2026-10-08 • via Nuitee
K
Kate • solo_traveller • au
7
2026-10-07 • via Nuitee
S
Sau Ling Stella • family_with_children • hk
9
We are happy to stay in, kids are very enjoyed.
Pros:

Sorry! We are not arrange the breakfast.

Cons:

If the free ice-cream can free supply more than 2 hours. The pool management extend until 8pm.

2026-09-15 • via Nuitee
M
Mohammed Mustafa • family_with_children • ae
1
Pros:

Nothing they have still not refunded my deposit its been 2 months

Cons:

they have still not refunded my deposit its been 2 months

2026-09-15 • via Nuitee
Y
Yutaro • extended_group • jp
10
2026-09-14 • via Nuitee
C
Carla • family_with_children • au
10
2026-09-11 • via Nuitee
S
sam • family_with_children • au
10
2026-09-10 • via Nuitee
P
Piak Yang • family_with_children • sg
9
2026-09-09 • via Nuitee
T
Tchaa • solo_traveller • tg
10
2026-09-08 • via Nuitee
S
Stephanie • family_with_children • au
7
Was ok
Pros:

Room was amazing! Spacious, comfortable bed and very clean. Staff were lovely. Very helpful and friendly. The free shuttle around the island was perfect

Cons:

For a hotel with such a good name I was disappointed with the state of the pool area. The towels were old, fraying and discoloured. The pool deck chairs were all ripped and broken and cobana beds had mould on them. In peak season there would be no where to sit as not much space. Also a room holding bond of $1500 was far too much. I have never paid that much at any hotel before

2026-09-06 • via Nuitee
L
Ling • family_with_children • sg
1
Disappointing. Customer service falls short of such a premium hotel.
Pros:

The room and facilities were fantastic.

Cons:

I came down with severe food poisoning after consuming food from the in-room dining menu. It was so bad that I had to go to A&E for treatment as this happened in the middle of the night (we had asked the hotel for Panadol and was told that they did not have any, they also did not offer to send someone to buy it for us from the nearest convenience store). The response of W Hotel staff fell short of what I had expected from such a premium hotel. There was no sympathy for the discomfort and inconvenience as a result of the food poisoning. All of our interactions with the hotel staff after we had informed them of my food poisoning gave us the impression that the hotel was trying to "protect itself" and put the blame of the food poisoning on me instead. Not once did the hotel take any responsibility for the incident and the poor experience (e.g. waiving of the room service dining costs - it was not a lot to begin with but would have been a nice gesture).

2026-09-06 • via Nuitee
C
Christina • family_with_children • au
9
Beautiful hotel overlooking the cove
Pros:

Clean, modern and friendly staff, kids loved the pool.

2026-09-05 • via Nuitee