9Hotel Mercy

Hotels
•
9 Hotel Collection
8.6 (1274 reviews)
Rua da Misericórdia 76 , Lisbon , pt
+351 21 248 1480

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Good breakfast
Cons:
Odors in the room
Old furnishings
Limited amenities

Categories

Cleanliness
8.06
Several reviews mentioned cleanliness issues including bad odors and old rooms.
Service
9.53
Some positive mentions of staff being nice, but also some frustration highlighted.
Location
9.57
Repeatedly praised for its fantastic location in multiple reviews.
Room Quality
7.52
Complaints about small, old, and dated rooms.
Amenities
8.05
Various mentions of closed amenities and limitations.
Value for Money
8.51
Noted as not worth the high cost in some reviews, but positively regarded in others.
Food and Beverage
8.56
Breakfast was praised, but there were complaints regarding food availability.
Overall Experience
9.03
Mixed feedback, with significant pros and cons leading to an overall decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:02

Property Description

Luxurious Rooms with Stunning Views
Experience modern and spacious rooms at 9Hotel Mercy, offering breathtaking views of old Lisbon, São Jorge Castle, Bairro Alto, and Tagus Bridge. Designed by renowned architect Miguel Saraiva, the rooms boast free WiFi, a minibar, and contemporary decor with vibrant colors.

Exquisite Dining and Entertainment
Start your day with a delicious breakfast at the Lounge Bar and unwind at "In Heaven" terrace bar on the 6th floor, enjoying panoramic vistas of São Jorge Castle and the Tagus River. Indulge in room service or explore the variety of nearby bars and restaurants.

Prime Location and Accessibility
Conveniently located near Lisbon's attractions, 9Hotel Mercy is a stone's throw away from Trindade Theatre, with easy access to Rossio Train Station and Baixa/Chiado Metro Station. Book now to enjoy a luxurious stay with us!

Important information:

Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30.

Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents.

Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded, and a new payment will be requested.

For reservations of 6 rooms or more, different rates and conditions will apply.

Please note that a maximum of 1 pet is allowed per room and will incur extra charge.

Dogs and cats weighing less than 20kg are accepted, limited to one animal per room and for an additional charge of 20€ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.6
Based on 1274 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 9.03
A
Anne Élisabeth • couple • be
9
Parfaite halte au coeur de Lisbonne
Pros:

L'hotel est très bien situé, au coeur de Lisbonne avec un bon rayonnement. L'accueil y est chaleureux. Ils ont gentiment accepté de garder nos valises avant et après notre séjour. Un malentendu au sujet du petit déjeuner a été résolu, le gérant nous a gracieusement offert notre premier petit déjeuner. Il y a moyen de poser des questions par WhatsApp auxquelles Francisco répond très gentiment en français. Quand nous reviendrons à Lisbonne, nous reviendrons dans cet hôtel.

Cons:

Rien, tout correspondait à nos attentes.

2026-08-22 • via Nuitee
C
Carol • solo_traveller • gb
9
Recommended hotel
Pros:

Clean, modern and comfortable.

Cons:

We were not advised that breakfast was an option at any point during our stay.

2026-08-22 • via Nuitee
A
Artem • couple • ua
9
2026-08-22 • via Nuitee
L
Luca • solo_traveller • it
7
Sono stato contento
Pros:

L'essere cordiale dello staff.

Cons:

La colazione dovrebbe essere più abbondante.

2026-08-21 • via Nuitee
D
dario • couple • it
10
2026-08-19 • via Nuitee
C
Cleandra • extended_group • gb
10
Short and Sweet
Pros:

Excellent location on the hill with parking and dog friendly.

2026-08-17 • via Nuitee
F
Francesca • couple • it
8
Un ottimo soggiorno, in una struttura con una posizione eccellente vicino al centro e alla fermata della metro! Da lì si
Pros:

L’Hotel era curato nei minimi dettagli, ci siamo sentiti coccolati!

2026-08-16 • via Nuitee
A
Amina • solo_traveller • fr
9
2026-08-15 • via Nuitee
R
Ronald • solo_traveller • nl
8
2026-08-14 • via Nuitee
G
Gerhard • solo_traveller • za
2
2026-08-14 • via Nuitee
I
Iman • couple • gb
8
Great location, trendy hotel
Pros:

Brilliant location in the centre of Chiado - truly felt the buzz of Lisbon staying there. Hotel was modern, neat and clean as was the room we stayed in.

Cons:

One reason we chose the hotel was for the rooftop bar - turns out it was closed! No idea how long for too. It would be good for 9Hotel to mention this but it’s a small comment.

2026-08-13 • via Nuitee
E
Elizabeth • couple • us
10
Clean, quiet and modern hotel in the heart of a cool shopping and restaurant area.
Pros:

We loved the location, the modern and clean interior, the comfortable beds and having an espresso pod machine in our room. Every single staff member we interacted with were excellent!

2026-08-07 • via Nuitee
A
Andrea • solo_traveller • it
9
2026-08-06 • via Nuitee
C
Christopher • couple • gb
7
2026-08-05 • via Nuitee
M
Maja • couple • de
9
2026-08-03 • via Nuitee
P
Paulo • couple • ca
5
Pros:

Good location

Cons:

Our room air conditioner was very loud and noisy. We needed ear plugs to sleep.
The shower glass is too small and you end up wetting the whole bathroom floor. Bad design.

The man that checked us in had the personality of a peanut. Could hardly understand him he spoke so quiet and was hardly explaining things. shouldn’t be working at a hotel reception.

2026-08-02 • via Nuitee
E
Erica • couple • se
10
2026-08-02 • via Nuitee
J
Jorge • solo_traveller • ar
10
Linda estadía
Pros:

Muy buen hotel. Excelente ubicación para ir a todos lados. Que este sobre calle que paran autos en la puerta es de mucha comodidad para llegar e irse con maletas. La habitación que me toco al frente excelente, amplia cómoda y excelente baño. Todos los dias pedí la limpieza y todo muy bien. El personal muy atento. Tienes agua de cortesía al ingresar y siempre cafe tanto en la habitación como en la recepción sin costo. Nada malo para decir.

Cons:

Nada salvo que quizas, por el costo quizás el desayuno debería estar incluido.

2026-07-23 • via Nuitee
G
Giorgio Giovanni • couple • ch
8
2026-07-20 • via Nuitee
E
Evelyn • couple • mx
8
Was very good and the cleaning lady was amazing
Pros:

Good rooms .

Cons:

Darkness and the smell at the lobby

2026-07-16 • via Nuitee