9Hotel Mercy

Hotels
•
9 Hotel Collection
8.6 (1159 reviews)
Rua da Misericórdia 76 , Lisbon , pt

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Good breakfast
Cons:
Odors in the room
Old furnishings
Limited amenities

Categories

Cleanliness
8.06
Several reviews mentioned cleanliness issues including bad odors and old rooms.
Service
9.53
Some positive mentions of staff being nice, but also some frustration highlighted.
Location
9.57
Repeatedly praised for its fantastic location in multiple reviews.
Room Quality
7.52
Complaints about small, old, and dated rooms.
Amenities
8.05
Various mentions of closed amenities and limitations.
Value for Money
8.51
Noted as not worth the high cost in some reviews, but positively regarded in others.
Food and Beverage
8.56
Breakfast was praised, but there were complaints regarding food availability.
Overall Experience
9.03
Mixed feedback, with significant pros and cons leading to an overall decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:02

Property Description

Luxurious Rooms with Stunning Views
Experience modern and spacious rooms at 9Hotel Mercy, offering breathtaking views of old Lisbon, São Jorge Castle, Bairro Alto, and Tagus Bridge. Designed by renowned architect Miguel Saraiva, the rooms boast free WiFi, a minibar, and contemporary decor with vibrant colors.

Exquisite Dining and Entertainment
Start your day with a delicious breakfast at the Lounge Bar and unwind at "In Heaven" terrace bar on the 6th floor, enjoying panoramic vistas of São Jorge Castle and the Tagus River. Indulge in room service or explore the variety of nearby bars and restaurants.

Prime Location and Accessibility
Conveniently located near Lisbon's attractions, 9Hotel Mercy is a stone's throw away from Trindade Theatre, with easy access to Rossio Train Station and Baixa/Chiado Metro Station. Book now to enjoy a luxurious stay with us!

Important information:

Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30.

Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents.

Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded, and a new payment will be requested.

For reservations of 6 rooms or more, different rates and conditions will apply.

Please note that a maximum of 1 pet is allowed per room and will incur extra charge.

Dogs and cats weighing less than 7kg are accepted, limited to one animal per room and for an additional charge of 20€ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 21 per day.

Location

Guest Reviews

8.6
Based on 1159 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 9.03
D
Diana • couple • it
10
2026-03-14 • via Nuitee
A
Andrew • solo_traveller • gb
10
Great place to stay in Lisbon
Pros:

Friendly and helpful staff. Great location. Incredible views from the balcony.

Cons:

Nothing

2026-03-11 • via Nuitee
S
Serafino • couple • it
9
Pros:

Hotel in posizione strategica, ci si può muovere a piedi ed i mezzi pubblici sono nelle immediate vicinanze. Colazione eccezionale, assolutamente fantastica, molto varia ed abbondante.

Cons:

il materasso del letto era un pò rovinato, un pò troppo perchè nella parte centrale si sprofondava, il lavabo del bagno era otturato, però il problema è stato risolto appena segnalato.

2026-03-10 • via Nuitee
J
João • extended_group • pt
8
Pros:

Staf incrível

2026-03-03 • via Nuitee
A
Anna • solo_traveller • de
8
2026-03-02 • via Nuitee
C
Carlos Norberto • couple • pt
9
Tranquilidade e localização
Pros:

Tranquilidade e localização

2026-02-25 • via Nuitee
M
Mandy • couple • gb
10
2026-02-24 • via Nuitee
O
Or • solo_traveller • il
9
Pros:

The hotel’s location is excellent and within walking distance of the city’s main attractions. The room was clean and well-maintained, and the staff were friendly and helpful. Overall, it was a pleasant stay and well-suited for a city trip.

Cons:

There was occasionally some noise in the morning from the cleaning staff and vacuuming in the hallway. In addition, light from the corridor entered the room through the door and was slightly disturbing at night.

2026-02-22 • via Nuitee
G
Galal • couple • iq
8
2026-02-10 • via Nuitee
C
carolina • couple • lu
8
Nice location!
Pros:

Location, nice decoration of the room.

2026-02-09 • via Nuitee
P
patrizia • couple • it
10
Nonostante il brutto tempo, esperienza gradevole
Pros:

Personale gentilissimo, colazione ottima, posizione perfetta

2026-02-08 • via Nuitee
M
McMudhen • Business • Cincinnati, Ohio
10
An excellent, centrally located hotel
Pros:

This was an excellent hotel. Modern, clean, affordable and with a very welcoming and attentive staff. It's very centrallly located and I was an easy walk to the big food market down by the ferry terminals, to the big waterfront plaza and to the pedestrian shopping/cafe street. For everything else, I took tuk tuks. My only regret was that I went there in January when the hotel's rooftop deck was closed.

2026-02-02 • via Tripadvisor
A
Antonio Filipe • extended_group • br
8
2026-01-30 • via Nuitee
G
Guilherme • couple • pt
10
2026-01-26 • via Nuitee
D
De Leon • solo_traveller • us
10
Pros:

I love the location and modern design. The rooms were so cool and comfortable.

Cons:

The breakfast

2026-01-21 • via Nuitee
W
William • couple • us
5
Acceptable but not worth the high cost
Pros:

Location, breakfast, view from suite

Cons:

Sewer smell in room. Aircon/heat was noisy

2026-01-20 • via Nuitee
M
Mangion • couple • mt
10
Just Perfect !!!
Pros:

Everything exceptional

Cons:

Nothing

2026-01-20 • via Nuitee
O
Oscar • couple • es
10
Pros:

El hotel esta impecable y la ubicacion en Barrio Alto, es un lujo.

Cons:

Todo fue perfecto, por poner una pega, seria el aparcamiento, el hotel no dispone de el y tiene un acuerdo con uno a 100 metros que por distancia es práctico pero es un aparacamiento algo complicado de usar y la gestion es confusa: debes pedir en el hotel una tarjeta para que te hagan precio especial, si vas directo al parking pagas precio completo.

2026-01-19 • via Nuitee
R
Renata Cristina • solo_traveller • br
8
Agradável
Pros:

Gostei do quarto, localização do hotel, atendimento, limpeza.

Cons:

Tive problema ao passar o cartão de crédito e não foi problema do cartão de crédito.
A vista do quarto bem deprê.

2026-01-19 • via Nuitee
M
Mojhdeh • couple • ca
10
2026-01-19 • via Nuitee