9Hotel Mercy

Hotels
•
9 Hotel Collection
8.6 (1291 reviews)
Rua da Misericórdia 76 , Lisbon , PT

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Good breakfast
Cons:
Odors in the room
Old furnishings
Limited amenities

Categories

Cleanliness
8.06
Several reviews mentioned cleanliness issues including bad odors and old rooms.
Service
9.53
Some positive mentions of staff being nice, but also some frustration highlighted.
Location
9.57
Repeatedly praised for its fantastic location in multiple reviews.
Room Quality
7.52
Complaints about small, old, and dated rooms.
Amenities
8.05
Various mentions of closed amenities and limitations.
Value for Money
8.51
Noted as not worth the high cost in some reviews, but positively regarded in others.
Food and Beverage
8.56
Breakfast was praised, but there were complaints regarding food availability.
Overall Experience
9.03
Mixed feedback, with significant pros and cons leading to an overall decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:02

Property Description

Luxurious Rooms with Stunning Views
Experience modern and spacious rooms at 9Hotel Mercy, offering breathtaking views of old Lisbon, São Jorge Castle, Bairro Alto, and Tagus Bridge. Designed by renowned architect Miguel Saraiva, the rooms boast free WiFi, a minibar, and contemporary decor with vibrant colors.

Exquisite Dining and Entertainment
Start your day with a delicious breakfast at the Lounge Bar and unwind at "In Heaven" terrace bar on the 6th floor, enjoying panoramic vistas of São Jorge Castle and the Tagus River. Indulge in room service or explore the variety of nearby bars and restaurants.

Prime Location and Accessibility
Conveniently located near Lisbon's attractions, 9Hotel Mercy is a stone's throw away from Trindade Theatre, with easy access to Rossio Train Station and Baixa/Chiado Metro Station. Book now to enjoy a luxurious stay with us!

Important information:

Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30.

Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents.

Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded, and a new payment will be requested.

For reservations of 6 rooms or more, different rates and conditions will apply.

Please note that a maximum of 1 pet is allowed per room and will incur extra charge.

Dogs and cats weighing less than 20kg are accepted, limited to one animal per room and for an additional charge of 20€ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.6
Based on 1291 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 9.03
L
Lando • solo_traveller • ao
8
Boa
2026-09-18 • via Nuitee
S
Samuel • couple • pr
9
2026-09-17 • via Nuitee
G
Gerald • couple • gb
7
2026-09-14 • via Nuitee
F
Funmi • couple • gb
9
Superb stay, friendly staff and great location!!
Pros:

Dark decor, room size and location

Cons:

Have to go downstairs for morning coffee/water

2026-09-14 • via Nuitee
C
Christopher • solo_traveller • au
3
Pros:

Unfortunately I didn’t stay here when I arrived they told me the A/C wasn’t working. They allowed me to cancel without fees.

2026-09-14 • via Nuitee
V
Varvara • solo_traveller • ca
8
2026-09-12 • via Nuitee
I
Iwona • solo_traveller • pl
3
2026-09-12 • via Nuitee
N
Nina • couple • it
9
2026-09-11 • via Nuitee
E
Eliane • couple • au
8
Für kurz Urlaub voll in Ordnung
Pros:

Die Zentrumslage

Cons:

-

2026-09-07 • via Nuitee
G
Giovanni • solo_traveller • br
7
Pros:

Recepçâo sempre se dispos a informar dicas de locais para visitar e estacionamento.

Cons:

Pedimos para utilizar o forno microondas e foi negado.

2026-09-06 • via Nuitee
A
amina • solo_traveller • gb
7
Excellent, really enjoyed it!!
Pros:

Location

Cons:

Felt like the room was a little dark and needed a full length mirror

2026-09-06 • via Nuitee
A
Allan • couple • us
9
If you’re gonna go to Lisbon stay in a hotel it’s as good as he gets.
Pros:

Boutique Hotel. Very good value for money. Very well located in the barrio alto. Everything is within 10 to 15 minutes by car from the hotel or walking. Very friendly staff who went out of their way to assist us both before and during our stay. We stayed in a suite, but had to move to an executive room as we could not get all the nights in the suite. Both rooms were stylish and very comfortable. Would return and highly recommend it.

Cons:

Nothing we didn’t like.

2026-09-05 • via Nuitee
A
Allan • couple • us
9
2026-09-05 • via Nuitee
N
Noemi Pérez Machín • solo_traveller • es
10
2026-09-04 • via Nuitee
C
cislaghi • solo_traveller • it
8
2026-08-31 • via Nuitee
N
Nima • solo_traveller • ca
9
2026-08-31 • via Nuitee
E
Ernesto Ismael • couple • es
10
Fantástico
Pros:

La ubicación , la tranquilidad para dormir y sobre todo el personal , especialmente recepción

2026-08-31 • via Nuitee
J
Jose Luis • couple • es
7
Pros:

Ubicación excepcional. Personal amable. Habitacion completa y cómoda.

Cons:

Algo escueto para considerar que sea 4 estrellas.

2026-08-30 • via Nuitee
C
Cristina • solo_traveller • es
10
Recomendable
Pros:

Ubicacion muy conveniente
Personal de recepcion y limpieza muy agradable .
Detalles de cortesia como paraguas y
agua en recepcion .

2026-08-27 • via Nuitee
T
Tetiana • couple • it
10
Отличное место для комфортного отдыха.
Pros:

Нам всё очень понравилось! В отеле тихо, чисто и уютно. Персонал очень вежливый, приветливый и внимательный. Остались только приятные впечатления от проживания

Cons:

Все понравилось

2026-08-27 • via Nuitee