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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Public transport tickets
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Stand-up comedy
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Rooms with Stunning Views
Experience modern and spacious rooms at 9Hotel Mercy, offering breathtaking views of old Lisbon, São Jorge Castle, Bairro Alto, and Tagus Bridge. Designed by renowned architect Miguel Saraiva, the rooms boast free WiFi, a minibar, and contemporary decor with vibrant colors.
Exquisite Dining and Entertainment
Start your day with a delicious breakfast at the Lounge Bar and unwind at "In Heaven" terrace bar on the 6th floor, enjoying panoramic vistas of São Jorge Castle and the Tagus River. Indulge in room service or explore the variety of nearby bars and restaurants.
Prime Location and Accessibility
Conveniently located near Lisbon's attractions, 9Hotel Mercy is a stone's throw away from Trindade Theatre, with easy access to Rossio Train Station and Baixa/Chiado Metro Station. Book now to enjoy a luxurious stay with us!
Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30.
Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents.
Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded, and a new payment will be requested.
For reservations of 6 rooms or more, different rates and conditions will apply.
Please note that a maximum of 1 pet is allowed per room and will incur extra charge.
Dogs and cats weighing less than 20kg are accepted, limited to one animal per room and for an additional charge of 20€ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible at a location nearby (reservation is needed) and costs EUR 21 per day.
Location
Guest Reviews
Location location location
Location
I recently stayed at 9Hotel Mercy in Lisbon and, while the location is relatively central and convenient for exploring the city, my overall experience was fairly average.
The hotel is situated on one of Lisbon’s many steep hills, which is worth considering if you have mobility issues or don’t enjoy uphill walks. From the outside, it doesn’t immediately feel like a hotel, and the overall atmosphere continues once inside. The reception area is directly opposite the entrance and check-in was quick, efficient and hassle-free. However, the reception space itself is quite small and cramped, with limited room for guests. There is also a small coffee area adjacent to reception.
One of the most noticeable aspects of the hotel is how dark it is throughout. The corridors, reception area and guest rooms all have a very dimly lit feel, which may suit some guests but wasn’t to my taste.
The hotel only has a single lift serving all floors, which made travelling up and down the building quite slow, particularly during busy periods.
Breakfast is served on level -1 in a very small dining area. Unfortunately, this was one of the weaker aspects of the stay. The selection was limited, the room lacked atmosphere, and it didn’t provide the welcoming start to the day that many hotels strive for.
I stayed in Room 101, which was spacious but unusually shaped. Like the rest of the hotel, it was very dark. The room overlooked a small area containing artificial plants, so there was effectively no view. On the positive side, the bed was large and comfortable, tea and coffee-making facilities were provided, and the bathroom was spacious with an excellent shower.
The hotel advertises a rooftop terrace, but this was out of service during my stay, which was disappointing.
Overall, the hotel was adequate and met the basic requirements for a short stay. However, aside from the comfortable bed, spacious bathroom and good shower, there was little that stood out positively. Given the choice, I would probably stay elsewhere on a future visit to Lisbon.
A lovely stay, would recommend
Modern but looked slightly uninviting
We loved 9Hotel Mercy – couldn’t pick a better location to be able to walk to everything in Lisbon, including train station, tram, tour pickup spots, major sights and more. Tons of nice shops and restaurants right in the Bairro Alto neighborhood to boot. The hotel staff were very friendly and helpful, and the general manager, Paulo, was incredibly kind and welcoming. The room was super clean and so spacious (especially for the traditionally smaller European hotel rooms). Yes, the room décor was dark, but who cares! Had nice big windows with plenty of sunlight looking out on the street. As an added perk, the hotel also has a complimentary individual serving fresh ground coffee machine in the lobby, which literally made the best coffee we had in Portugal! Highly recommend 9Hotel Mercy for your stay in Lisbon!
Très bel hôtel , chambre agréable , personnel très sympa
Le petit déjeuné , complètement décalé par rapport au niveau de l’hôtel , il est préférable de le prendre à l’extérieur
Location and relatively modern rooms
Breakfast. We paid the extra for breakfast for 4 nights. Only cold things and barely nothing savory, little space in a meeting room, uncomfortable, you need to book the exact slot you want to go. After the first day we had breakfast outside even having it paid
Eka huone oli karmea. Maantasalla, josta näkymät vain seiniä joka puolella, lähin seinä kolmen metrin päässä. Taivasta näki vain suoraan ylhäältä. Onneksi saimme vaihdettua huoneen. Aamiainen oli suppea.
L'emplacement fabuleux, et la chambre très jolie.
Rien
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