Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty bedsheets
Unstable Wi-Fi

Categories

Cleanliness
5.43
Multiple reviews highlighted issues with dirty bedsheets and unclean facilities.
Service
8.4
Some staff were reported as helpful, although there were major issues with customer service.
Location
9.44
The hotel is well-situated with convenient access to shopping and dining options.
Room Quality
6.89
Issues with room facilities and cleanliness reported by guests.
Amenities
7.42
Some amenities were functional but others, like the fridge, had issues.
Value for Money
6.38
Considering the price, guests expected better quality and service.
Food and Beverage
7.43
Limited dining options mentioned.
Overall Experience
7.8
The stay was mixed, with both positive and negative aspects influencing the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:31

Property Description

Central Location within KSL Shopping Mall
Located in Taman Century, the heart of the city, KSL Resort offers easy access to both shopping and entertainment within the mall premises.

Diverse On-site Facilities
From a fitness center to a cinema, karaoke center to a spa, KSL Resort provides a multitude of recreational options for guests to unwind and have a memorable stay.

Comfortable Modern Rooms
Get the convenience of modern amenities like free WiFi, flat-screen TVs, and tea/coffee-making facilities in the air-conditioned rooms, ensuring a comfortable stay.

To experience the perfect blend of convenience and luxury, book your stay at KSL Resort for an unforgettable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that all special requests are subject to availability upon check in. Additional charges may apply.
Breakfast rates for additional children between 4 to 12 years of age are to be paid upon checking in.
Parking is chargeable at a flat rate for hotel guest at RM5.50 per entry.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

Cleanliness: 5.43
Service: 8.4
Location: 9.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.38
Food and Beverage: 7.43
Overall Experience: 7.8
G
Ginnee • family_with_children • my
10
Pros:

Clean

Cons:

Nil

2026-10-31 • via Nuitee
G
Ginnee • family_with_children • my
10
Pros:

Comfortable

Cons:

Nil

2026-10-31 • via Nuitee
S
shok man • family_with_children • my
8
2026-10-31 • via Nuitee
C
Chrystal • extended_group • sg
9
Nice. Will come again
Pros:

Location is good. Price is reasonable. But the service from senior staff Ailyn is good. We appreciate her giving us a nice room on high floor at tower 1 and helping us check in early. Unfortunately our card could not open the room door although staff Ailyn resolved it for us promptly.

Cons:

There was a long wait at check in and issues with the system. Unfortunately our key card was not working and could not open the room door although staff Ailyn resolved it for us promptly.
Also the bathtub has a strange layout with a gap behind it and the shower bracket on the wall is fixed pointing straight ahead which means the water flows out of the bath and the floor gets soaked. Would also appreciate a more flexible adjustable height shower head with stronger water pressure though the current set up is ok.

2026-10-30 • via Nuitee
M
Maznizain • family_with_children • my
8
2026-10-30 • via Nuitee
M
Mohd • couple • my
9
2026-10-30 • via Nuitee
W
WONG • family_with_children • my
10
Pros:

very good

2026-10-29 • via Nuitee
W
WONG • family_with_children • my
10
2026-10-29 • via Nuitee
M
MUHAMAD ISA • family_with_children • my
10
Pros:

> Had a wonderful stay at this hotel! The room was exceptionally clean, comfortable and well-maintained. Staff were very friendly and helpful. Smooth check-in and check-out process. Great location with complete facilities. Excellent value for money. Will definitely come again!

2026-10-29 • via Nuitee
B
Benjamin • family_with_children • sg
1
2026-10-29 • via Nuitee
A
Anson SIEH • family_with_children • my
7
Cons:

标定是五星级，可是那边显示只有4星级，有些设施已经没有了，不具备5星的条件了，费用如果有更多优惠会继续入住

2026-10-27 • via Nuitee
C
Chuw • family_with_children • my
4
Feeling hotel not is five star
Pros:

No

Cons:

No

2026-10-26 • via Nuitee
L
Leontius • solo_traveller • nl
7
2026-10-24 • via Nuitee
N
Nurul • family_with_children • sg
4
Cons:

There was an issue at check-in. Ask the staff but they did not acknowledge at all. When we get our room, hours later late night somebody knock to see my booking id. We were searching for the the booking but the staff was impatient. They also did not apologise for inconvenient and disruption

2026-10-23 • via Nuitee
K
Khim Suen • couple • sg
2
The room was very nice and there is a big mall right beside
Pros:

Good

Cons:

Good

2026-10-23 • via Nuitee
I
IMF srl • extended_group • it
10
2026-10-22 • via Nuitee
J
Joyce • extended_group • sg
6
2026-10-22 • via Nuitee
N
Ngai • family_with_children • sg
8
Great location, decent stay.
Pros:

Location - downstair has a shopping mall.
All the eatery nearby.

Cons:

The mall a little run down, too many salon.

2026-10-21 • via Nuitee
P
PEI JUN • solo_traveller • tw
10
Cons:

拿不到住宿憑證

2026-10-20 • via Nuitee
Y
Yi Shih • solo_traveller • tw
7
2026-10-19 • via Nuitee