The Grand Palace Hotel Malang

Hotels
8.1 (142 reviews)
Jl. Ade Irma Suryani no. 23 , Malang , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Inconsistent service with massage bookings

Categories

Cleanliness
7.41
Multiple mentions of unclean room issues, particularly with the toilet and bathroom.
Service
8.58
Friendly staff willing to assist guests; positive mentions of the service experience.
Location
8.42
Noted as a pretty hotel in a good central location.
Room Quality
8.17
Generally good room quality but with some issues regarding cleanliness.
Amenities
7.9
Good amenities but mixed reviews regarding massage service availability.
Value for Money
7.96
Overall good value noted, particularly for the experiences offered.
Food and Beverage
8.31
Breakfast received mixed reviews but was generally satisfactory.
Overall Experience
8.08
Enjoyable stay overall with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:35

Property Description

Eastern and Western Architecture Blend:
The Grand Palace Hotel in Malang Town seamlessly combines Eastern and Western architectural styles, creating a unique and charming ambiance for guests to enjoy.

Convenient Amenities and Services:
From free parking to a spa, this hotel offers a range of convenient amenities to ensure a comfortable stay. Guests can also benefit from car rental services, tour desk assistance, and laundry facilities.

Diverse Dining Options:
Indulge in a culinary journey with Western, Chinese, and Indonesian dishes at The Continental Restaurant, followed by refreshing drinks at the hotel bar. The diverse dining options cater to every palate, promising a delightful dining experience.

Experience the blend of cultures and comfort at The Grand Palace Hotel. Book now for an unforgettable stay in Malang Town!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MLG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 7 years old and over stay for Rp 300,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 142 reviews
Cleanliness: 7.41
Service: 8.58
Location: 8.42
Room Quality: 8.17
Amenities: 7.9
Value for Money: 7.96
Food and Beverage: 8.31
Overall Experience: 8.08
J
Jacobus • solo_traveller • nl
4
Pros:

Er werd bier verkocht en naar je hotelkamer gebracht. Maar een flessenopener werd steeds vergeten. Ontbijt was wel in orde. De koffie was goed. Personeel was vriendelijk. Mooie ambiance. Wij vielen voor de mooie foto's van het hotel en de locatie, maar we gaan hier nooit meer boeken.

Cons:

De hygiëne!! Het bed was al beslapen en niet verschoond!! Iemand had de bali belly gehad. Vieze lakens. Er hing een rare lucht in het kleine badkamertje. Er lagen verschillende lange zwarte haren op de grond. De douchekop was vreselijk. De kamerdeur ging niet lekker dicht. Er werd slecht schoongemaakt. Glasscherven op de kamervloer.Vies hotel.

2026-05-09 • via Nuitee
K
Kerstin • solo_traveller • de
8
Nächtigen mit Stil
Pros:

Die stilvolle Architektur, die Atmosphäre im Haus, der private Balkon am Springbrunnen

Cons:

Das Wasser in der Dusche lief ganz schlecht ab

2026-05-03 • via Nuitee
W
WA • solo_traveller • nl
8
Cons:

Doordat er geen ramen waren en er een vijver in de hal,voelde het heel vochtig.
Verder prima hotel

2026-04-20 • via Nuitee
A
Anthonius • family_with_children • nl
8
Pros:

Locatie en ambiance

Cons:

Niets

2026-04-08 • via Nuitee
A
André • couple • ch
4
2026-04-06 • via Nuitee
C
cami • family_with_children • cl
9
Pros:

El hotel es lindo, centrico y con habitaciones cómodas. Su restaurant es una buena opción. El personal es un 10, muy amables.

Cons:

A ratos, el baño tenia olor a desague.

2026-04-03 • via Nuitee
K
Krystian • family_with_children • gb
8
2026-03-28 • via Nuitee
V
Vony • solo_traveller • gb
7
2026-03-07 • via Nuitee
A
Andy • couple • nl
10
Fijn en zeer net en vriendelijk personeel
Pros:

Alles beviel me eigenlijk wel. Snap niet dat het maar 3 sterren heeft. Alles was perfect. Ontbijt, personeel, de kamer, het ontbijt eigenlijk alles wel. De drukke weg was minder maar dat nemen we voor lief. Fijne mensen en zo behulpzaam. We voelden ons als een prinses en prins daar. Wat een mooi verzorgd hotel.

Cons:

De drukke weg maar het was goed te doen

2026-01-23 • via Nuitee
M
Magdalena Montaine • extended_group • at
10
2026-01-21 • via Nuitee
H
Hamza • couple • ma
8
2025-11-27 • via Nuitee
J
Jiří • couple • cz
8
Pros:

Pohodlný pokoj s krásným výhledem do A-tria.

Cons:

Snídaně byla bohatá, ale chuťově hodně průměrná.

2025-11-26 • via Nuitee
J
Jamie • family_with_children • my
9
Pros:

Great looking hotel,
Nice and clean, easy check in.
Room could have a bit more storage.
Breakfast, good selection.

2025-11-22 • via Nuitee
B
ben • couple • gb
6
2025-10-28 • via Nuitee
W
Wendy • family_with_children • nl
8
Pros:

Mooi hotel, prima locatie in het centrum.

2025-10-15 • via Nuitee
A
APG • couple • nl
10
Pros:

De gehele entourage was perfect ook het personeel wat ons ontving was vriendelijk en behulpzaam.

Cons:

Het douche gedeelte mag opgeknapt worden evenals de handdoeken.

2025-10-15 • via Nuitee
S
Sylwia • couple • pl
7
Przyjemne miejsce na nocleg, niestety nie udało nam się zrealizowaćumowionego masażu.
Pros:

Bardzo czysty pokój z dobrze działającą klimatyzacją. Pomocna obsługa dostępna całodobowo. Ciekawe wnętrza. Szybki serwis pokojowy.

Cons:

Mieliśmy w pokoju jaszczurke. Hotel ma w ofercie masaże. Gdy stawiliśmy się na masaż o umówionej godzinie, person nas poinformował, że będzie trzeba to przesunąć o godzinę. Po przyjściu na nową godzinę, dostaliśmy informację, iż poprzednia sesja trwa i nasza usługa nie będzie zrealizowana.

2025-10-10 • via Nuitee
A
Andrea • family_with_children • ch
10
2025-10-07 • via Nuitee
Y
Yara • solo_traveller • nl
7
It was good
Pros:

It’s such a pretty hotel. The have like a garden fountain situation that you can see from you balcony, really nice.

Cons:

When I got there, my room was so gross. The inside of the toilet looked like it had not been cleaned in 4 years. There were stains on the bedsheets. I just did not feel comfortable sleeping there. I said something and got an upgrade, which was much better and cleaner.

2025-09-30 • via Nuitee
M
Mathilde • couple • fr
7
Séjour suffisant pour 1 nuit
Pros:

Le prix
L'emplacement

Cons:

Manque de propreté

2025-09-16 • via Nuitee