The Grand Palace Hotel Malang

Hotels
8.1 (159 reviews)
Jl. Ade Irma Suryani no. 23 , Malang , ID

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Inconsistent service with massage bookings

Categories

Cleanliness
7.41
Multiple mentions of unclean room issues, particularly with the toilet and bathroom.
Service
8.58
Friendly staff willing to assist guests; positive mentions of the service experience.
Location
8.42
Noted as a pretty hotel in a good central location.
Room Quality
8.17
Generally good room quality but with some issues regarding cleanliness.
Amenities
7.9
Good amenities but mixed reviews regarding massage service availability.
Value for Money
7.96
Overall good value noted, particularly for the experiences offered.
Food and Beverage
8.31
Breakfast received mixed reviews but was generally satisfactory.
Overall Experience
8.08
Enjoyable stay overall with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:35

Property Description

Eastern and Western Architecture Blend:
The Grand Palace Hotel in Malang Town seamlessly combines Eastern and Western architectural styles, creating a unique and charming ambiance for guests to enjoy.

Convenient Amenities and Services:
From free parking to a spa, this hotel offers a range of convenient amenities to ensure a comfortable stay. Guests can also benefit from car rental services, tour desk assistance, and laundry facilities.

Diverse Dining Options:
Indulge in a culinary journey with Western, Chinese, and Indonesian dishes at The Continental Restaurant, followed by refreshing drinks at the hotel bar. The diverse dining options cater to every palate, promising a delightful dining experience.

Experience the blend of cultures and comfort at The Grand Palace Hotel. Book now for an unforgettable stay in Malang Town!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MLG

Location

Guest Reviews

8.1
Based on 159 reviews
Cleanliness: 7.41
Service: 8.58
Location: 8.42
Room Quality: 8.17
Amenities: 7.9
Value for Money: 7.96
Food and Beverage: 8.31
Overall Experience: 8.08
K
Karen • solo_traveller • au
8
Classical Rome in Malang
Pros:

Amazing hotel complete with Roman marble statues! Beautiful design around a central courtyard fountain. Good location and helpful staff.

Cons:

Nothing

2026-09-15 • via Nuitee
R
Ruby • couple • au
9
2026-09-13 • via Nuitee
Z
Zoë • couple • nl
10
Great hotel
Pros:

Very beautiful and elegant hotel

2026-09-12 • via Nuitee
C
Clara • solo_traveller • fr
10
2026-09-11 • via Nuitee
K
Kurt • couple • ch
5
Pros:

Personal sehr hilfsbereit!

Cons:

Zimmer haben keine Fenster, nur Türe zum Innenhof, ist aus den Fotos nicht ersichtlich. Alles sehr eng und berrechnend. Toilettentüre nicht verschliessbar, Zimmer dunkel, fast keine Steckdosen.

2026-08-28 • via Nuitee
K
Karina • solo_traveller • gb
7
Pros:

Comfortable and basic - appropriate for the price. Quiet from the noise of the city.

Cons:

Quite small and dark.

2026-08-28 • via Nuitee
A
anne • solo_traveller • gb
7
2026-08-13 • via Nuitee
G
Giovanna • solo_traveller • it
7
2026-08-04 • via Nuitee
G
gabrielle • couple • fr
6
Emplacement pratique, chambre décevante
Pros:

Très bon emplacement à 2 pas de alun alun Malang. Le lobby et le patio sont magnifiques et les lits confortables.

Cons:

Chambres très sombres et assez humides, on ne peut pas aérer sauf en ouvrant la porte qui donne sur le patio. L’odeur du désodorisant est très forte, je ne retournerai pas dans cet hôtel.

2026-07-16 • via Nuitee
S
Susanne • couple • ch
9
2026-07-12 • via Nuitee
L
Luzie • couple • de
10
pretty, welcoming place
Pros:

We unexpectedly had to stay longer at the Grand Palace than planned because my boyfriend and I became ill. Extending our stay and keeping the room was absolutely no problem. We were wonderfully cared for; hot soup was brought to our room, along with fresh bed linens and towels. Everyone was so accommodating, and they even offered assistance with medical care. Before we got sick, we were able to enjoy the fantastic massages! We would love to come back again; thank you so much for everything.

Cons:

/

2026-07-11 • via Nuitee
H
Hilde • couple • nl
3
Hotel ziet er mooi uit op her internet maar valt heel erg tegen
Pros:

Helaas niets

Cons:

Lawaai en wij kregen versleten handdoeken.
Zelfs gescheurde handdoeken

2026-07-11 • via Nuitee
K
Kevin • extended_group • be
9
Très beau ! Surprenant ! J’espère y revenir
Pros:

Il a répondu à nos attentes.
L’extérieur est superbe , l’intérieur aussi. Très belle entrée. Personnel souriant, anglais limité mais si chacun fait un effort , tout va bien.
On y a bien mangé aussi.
Verre de bienvenue à l’arrivée ( ça devient rare )
Clim
Eau chaude
Bon lit et on a bien dormi même si seulement quelques heures avant le Bromo
Rapport qualité prix très correct
Si on revient à Malang on y dormira
Bon Massage aussi

Cons:

-nous avons eu un souci d’évacuation dès le début de la première douche, la salle de bain inondée en quelques secondes. Le personnel est intervenu rapidement et ça a été réglé… mais quand la nuit est déjà pas très longue .. ça vrai que ça raccourci encore le temps de repos
- pas de frigo ( dommage de ne pas pouvoir en profiter avant de partir en excursion )
- serviettes de bain petites

2026-07-10 • via Nuitee
J
Julian • couple • at
8
2026-07-08 • via Nuitee
L
Louis • couple • fr
10
2026-06-29 • via Nuitee
Y
yona • solo_traveller • fr
8
Pros:

Très confortable et propre

Cons:

L'hôtel organise des mariages et anniversaires donc assez bruyant. Dommage pour un établissement si beau.

2026-06-20 • via Nuitee
B
Bernard • solo_traveller • au
10
Pros:

The hotel is like nothing I have seen before. From the expansive entrance the lobby is for royalty. My room (executive) has the courtyard balcony and I did spend a lot of time here overlooking the fountain and swaying palm trees. The room is clean, sheets are clean. The staff do a great job keeping on top of all the chores to keep a hotel like this running in such a nice state. I love the no expense spare build quality.. the staff are great and attentive. I had my laundry done no.worries. Breakfast can be cooked fresh, the restaurant is beautiful overlooking the lobby. Even from the front of the hotel it looks like a palace. The function room is very busy so in my 4 night stay I saw a large number of people enjoying this cultural centre.

2026-06-08 • via Nuitee
M
Michael • couple • nl
8
2026-05-28 • via Nuitee
V
Victoire • couple • fr
10
Pros:

Le personne est gentil et professionnel. Toujours prêt à vous aider si besoin, des services tels que laverie, restaurant, massage sont à disposition.
Le cadre est tout simplement exceptionnel. Nous y avons passé un agréable séjour, le petit déjeuner est quant à lui exceptionnel ( servi sous forme de buffet avec un large choix )
Nous recommandons fortement cet hôtel
Et très bien situé

2026-05-28 • via Nuitee
J
James • solo_traveller • nl
10
2026-05-24 • via Nuitee