HOTEL EMPEROR - MACAU

Hotels
•
Independent
7.2 (132 reviews)
No. 51 Rua de Xangai, Macau , Macau , MO
853-28781888

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Shopping on site
Breakfast available (surcharge)
Safe-deposit box at front desk
Tours/ticket assistance
Free self parking
See all facilities

Review Highlights

Pros:
Quick ice service
Good location
Generally positive service
Cons:
Poor breakfast
Noise and air quality issues
Room quality concerns

Categories

Cleanliness
6.55
Negative sentiment due to room issues including power outages and air quality concerns.
Service
8.55
Positive sentiment regarding quick ice delivery and general service quality.
Location
8.55
Positive sentiment due to the hotel's good location.
Room Quality
6.05
Issues with room quality reported.
Amenities
7.05
General satisfaction with amenities, average experience mentioned.
Value for Money
7.05
Standard quality for this hotel tier.
Food and Beverage
6.55
Negative sentiment due to poor breakfast quality.
Overall Experience
7.25
Overall mixed feelings, with positives in service and location but negatives in room and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:33

Property Description

Discover the perfect urban oasis at HOTEL EMPEROR - MACAU, where modern comfort meets convenience in the heart of Macau.

Unmatched Connectivity
Stay connected with complimentary wireless internet access throughout the hotel, perfect for both leisure and business travelers staying in our 390 well-appointed guest rooms.

Culinary Delights
Indulge in exquisite dining at Emperor Court or savor the convenience of in-room dining with our limited hours room service. Start your day right with self-serve breakfasts available daily.

Exceptional Services
Enjoy the ease of concierge services, dry cleaning, and a 24-hour front desk. Families will appreciate our babysitting services (surcharge) while you explore nearby attractions like Lisboa Casino and Rua de Almeida Ribeiro.

Experience comfort and convenience by booking your stay at HOTEL EMPEROR - MACAU today!

Important information:

  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 132 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.55
Room Quality: 6.05
Amenities: 7.05
Value for Money: 7.05
Food and Beverage: 6.55
Overall Experience: 7.25
R
Ryo • solo_traveller • jp
5
2025-10-11 • via Nuitee
盛富 • extended_group • tw
4
Pros:

客房服務送冰塊很快

Cons:

櫃檯不會操動電腦入住的時候說沒有收到資訊，結果隔了1小時才發現原來有然後房間跳電空氣品質差

2025-08-30 • via Nuitee
S
Sauman • family_with_children • hk
6
2025-08-19 • via Nuitee
Y
YUTAKA • extended_group • jp
8
2025-08-16 • via Nuitee
欣 • family_with_children • cn
5
服务很好环境一般
Pros:

位置很好

Cons:

早餐不好吃，外墙装修窗户被封了，关上空调还是有冷风。

2025-08-08 • via Nuitee
Z
Zusana • extended_group • it
10
Pros:

Excellent and nice place room to stay in Macao.

2025-08-06 • via Nuitee
P
Peter Thomas Kilian • solo_traveller • de
8
2025-07-29 • via Nuitee
R
Rodney • family with young children • ph
8
Excellent Hotel conveniently located
Pros:

Excellent hotel for a short stay in Macau Center. Conveniently located to all the main sights and easy bus pickup to Cotai attractions

Cons:

It was all good

2025-06-10 • via Nuitee
C
Chin • young couple • hk
8
Very good
2023-07-13 • via Nuitee
J
Jamie • group • es
7
Good
2023-07-09 • via Nuitee
T
Tourist53668205106 • Family
2
WORST PLACE EVER
Pros:

Only if I can give a zero star. We arrived over an hour after the check in time and the room was not ready. Reception staff was not helpful and rude. Location is horrible ( VERY dodgy with gamblers/ prostitute ) and we have to wear our mask the whole night as the room / AC filter is too dirty ( filled with allergen !)

2023-05-27 • via Tripadvisor
M
Mr • family with young children • in
5
Passable
2023-05-08 • via Nuitee
B
Benjamin • solo traveller • hk
1
I wouldn’t stay there again.
Pros:

The location was fine but the interaction between staff and customer was poor. No knowledge of the booking, charged for the night, charged for a no show when I actually stayed there. refused to pay back the deposit of $200 macau which I’m still
trying to get chased up.
All in all quote disappointed. I was given an upgrade room and the hotel is dated, quite ages but I expected that.

Cons:

as above.

2023-03-29 • via Nuitee
A
Anonymous • solo traveller • mo
2
Very poor
Cons:

room is very hot

2022-11-04 • via Nuitee
M
MattReece2000 • Solo travel • gb
8
Great One Night Stay
Pros:

I’ve been working my way through all the hotels in Macau via staycations. This one, Emperor Hotel was a nice surprise, renovated, and spruced up I had a very comfortable stay. Paid only 250mop for the room but it was extremely comfortable… well appointed, no lingering musty smell or cigarettes. Very happy, very comfortable, very pleasant… again ? Sure no problem. ⭐️⭐️⭐️⭐️

2021-12-04 • via Tripadvisor
V
Verified traveler
2
Pros:

Thanks

2021-06-01 • via Nuitee
L
Lafayette_30 • Couples
6
Nice hotel
Pros:

Perfect for budget traveller, room is big.There's 7 eleven nearby.Everything is good except the lady staff f.o named Crystal Chio, unfriendly and not smiling. I hope you can train her more of welcoming guest. Thank you...

2021-01-27 • via Tripadvisor
8
8888carminaa • Friends getaway • cn
2
Other guest with room key same as my room
Pros:

Every thing was smooth and fine until the evening comes and i heard someone trying to open my door. Upon checking who is outside the door i found 2 old chinese couple was outside holding roomkeys and key card holder clearly mentioning the same room number that i have. The issue was immediately reported to the front desk, they apoligized but then this is a serious matter as it includes safety and security of their inhouse guests which is the most important thing the hotel must provide.

2020-07-29 • via Tripadvisor
Q
Qabdykarim • Family • kz
6
A place to stay unless u r gambler
Pros:

This hotel is considerably cheaper than most in Macau and close to Grand Lisboa, Senado square, Ruins of St.Paul. Better be prepared that the staff are not best in English. When we were checking in the guy at the reception failed to properly explain the need to confirm my credit card and payment of deposit. Props to senior manager who after that long useless conversation upgraded our room to suite. There is a lot of Chinese traditional cafes outside but there is no European type of service we used to. I mean we declined a dish we didn’t like but the waiter still tried to charge us by threatening to call police. It did not work against us though. Overall the food is ok but treatment of customers is way low.

2020-02-15 • via Tripadvisor
H
HKL • partner
8
Pros:

Buffet breakfast generally ok but some dishes were not refilled.

2020-01-30 • via Nuitee