Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Dated room quality
Inconsistent housekeeping

Categories

Cleanliness
8.01
Some cleanliness issues mentioned, including dirty cups at breakfast and needed improvements.
Service
9.48
Staff were described as friendly and welcoming, with good room service.
Location
9.52
Location was mentioned positively multiple times, being convenient and close to amenities.
Room Quality
7.97
Rooms were described as needing updates, with some worn beds and issues with room assignments.
Amenities
8.5
Amenities generally good with daily cleaning and included breakfast, though some suggestions for improvements.
Value for Money
8.46
Mixed feedback on value due to room quality concerns for the price.
Food and Beverage
9.51
Breakfast received high compliments for variety and quality.
Overall Experience
8.98
Overall experience was good, but specific issues lowered the rating slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:48

Property Description

Award-Winning Restaurant and Bar
Indulge in exquisite dining at Crusoe’s Restaurant and enjoy casual dining at Lakes Bar with a lakefront beer garden.

Luxurious Suites with Balconies
Relax in style in suites featuring private balconies, LCD TVs, and minibars. Upgrade to a suite with a spa bath and DVD player for added luxury.

Premium Amenities and Activities
Enjoy a heated pool, fitness centre, function center, and gaming lounge. Explore nearby wine regions and local activities with arranged visits.

Experience the tranquility of Lakes Hotel on West Lakes. Book now for a memorable stay with stunning lake views and top-notch amenities.

Important information:

The Lakes Hotel of the number of guests staying in each room. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

Please note that there is a 1% surcharge when you pay with Amex, Visa, Mastercard and debit cards.

Guests must show a valid photo ID and credit card upon check in. The credit card and ID must be in the same name as the guest's name on the booking confirmation (Cardholder must be present on Check In).

Please note that this property requires a AUD 100 bond (Superior Deluxe Suites & Executive Spa Suites) or $200 bond (Studio Spa Suite) upon check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ADL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per stay when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3884 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 8.98
K
Kovacic • couple • au
6
Nice getaway but needs some work glamming the main parts of the room up, and cleaning
Pros:

Spa bath was nice, staff were super friendly

Cons:

Next door very loud keep us up, rooms not very sound proof carpet was nasty needs replace. Neighbour were smoking on balcony which I have no problem with but could smell it while we were in bed.

2026-04-11 • via Nuitee
J
Jamii-Leah • solo_traveller • au
10
2026-04-11 • via Nuitee
M
Michael • couple • au
7
2026-04-10 • via Nuitee
D
Deborah • family_with_children • au
10
2026-04-09 • via Nuitee
S
Sarah • family_with_children • au
10
2026-04-09 • via Nuitee
J
Jessica • solo_traveller • au
7
2026-04-09 • via Nuitee
M
Maria • family_with_children • au
8
Pros:

breakfast is really good and filling

Cons:

the bench is a little bit dusty
should have smart tv

2026-04-09 • via Nuitee
S
Simon • couple • au
10
2026-04-08 • via Nuitee
L
Lee • solo_traveller • au
9
2026-04-08 • via Nuitee
M
Monica • solo_traveller • au
9
2026-04-08 • via Nuitee
T
Taylor • couple • au
8
2026-04-07 • via Nuitee
M
margot • couple • nl
9
Pros:

Ruime kamer met ruim balkon aan de zonnige kant. Goed ontbijt! Gezellig hotel met gym en zwembad en grote shopping mall aan de overkant

2026-04-07 • via Nuitee
K
Klaus • couple • au
9
Great Place to stay, the sunset views were ti die for
Pros:

Hotel facilities and it location. Although there were some issues with the room the staff and management ensured they were remedied quickly and to our satisfaction..

2026-04-07 • via Nuitee
R
Rowe • family_with_children • au
8
Good
Pros:

View from the room

Cons:

No YouTube on TV

2026-04-06 • via Nuitee
A
Anastasios • couple • au
8
2026-04-06 • via Nuitee
O
Olivia • family_with_children • au
8
2026-04-06 • via Nuitee
J
Jodie • solo_traveller • au
10
Loved every minute
Pros:

The spa and the bed was so comfortable the staff are helpful and the breakfast was amazing everything was perfect

Cons:

That I had to leave

2026-04-06 • via Nuitee
R
Rachael • family_with_children • au
7
2026-04-06 • via Nuitee
K
Karen • family_with_children • au
9
Very enjoyable
Pros:

Beautiful view of the lake from our room

Cons:

Nothing

2026-04-06 • via Nuitee
M
Margie • couple • au
10
Amazing as usual ☺️
Pros:

Great place to stay, always clean and staff lovely, breakfast is amazing and included ☺️

Cons:

Nothing

2026-04-05 • via Nuitee