Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Dated room quality
Inconsistent housekeeping

Categories

Cleanliness
8.01
Some cleanliness issues mentioned, including dirty cups at breakfast and needed improvements.
Service
9.48
Staff were described as friendly and welcoming, with good room service.
Location
9.52
Location was mentioned positively multiple times, being convenient and close to amenities.
Room Quality
7.97
Rooms were described as needing updates, with some worn beds and issues with room assignments.
Amenities
8.5
Amenities generally good with daily cleaning and included breakfast, though some suggestions for improvements.
Value for Money
8.46
Mixed feedback on value due to room quality concerns for the price.
Food and Beverage
9.51
Breakfast received high compliments for variety and quality.
Overall Experience
8.98
Overall experience was good, but specific issues lowered the rating slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:48

Property Description

Award-Winning Restaurant and Bar
Indulge in exquisite dining at Crusoe’s Restaurant and enjoy casual dining at Lakes Bar with a lakefront beer garden.

Luxurious Suites with Balconies
Relax in style in suites featuring private balconies, LCD TVs, and minibars. Upgrade to a suite with a spa bath and DVD player for added luxury.

Premium Amenities and Activities
Enjoy a heated pool, fitness centre, function center, and gaming lounge. Explore nearby wine regions and local activities with arranged visits.

Experience the tranquility of Lakes Hotel on West Lakes. Book now for a memorable stay with stunning lake views and top-notch amenities.

Important information:

The Lakes Hotel of the number of guests staying in each room. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

Please note that there is a 1% surcharge when you pay with Amex, Visa, Mastercard and debit cards.

Guests must show a valid photo ID and credit card upon check in. The credit card and ID must be in the same name as the guest's name on the booking confirmation (Cardholder must be present on Check In).

Please note that this property requires a AUD 100 bond (Superior Deluxe Suites & Executive Spa Suites) or $200 bond (Studio Spa Suite) upon check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ADL

Location

Guest Reviews

8.8
Based on 4143 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 8.98
D
Dale couple au
9
2026-08-16 via Nuitee
A
Ashish solo_traveller au
10
2026-08-15 via Nuitee
B
Brad couple au
10
2026-08-15 via Nuitee
M
Mathew family_with_children au
3
Pros:

Location was convenient for seeing family local to the area.

Cons:

The walls are paper thin. You can hear everything happening in neighbouring rooms.

2026-08-15 via Nuitee
P
Pam couple au
8
Provided all our needs
Pros:

Everything we required

Cons:

Nothing

2026-08-14 via Nuitee
M
Menier solo_traveller au
8
2026-08-14 via Nuitee
M
Margie couple au
10
It was very good but a little different without breakfast supplied
Pros:

Views, easy access to shopping,clean.

Cons:

I was disappointed with no breakfast included now and also rang and requested 1st floor but was put on 4th, they were very good at upgrading us so we could stay on 1st floor☺️

2026-08-14 via Nuitee
D
David solo_traveller au
10
2026-08-13 via Nuitee
J
Jess solo_traveller au
8
2026-08-12 via Nuitee
M
Melanie solo_traveller au
4
Great Staff, location &meals
Pros:

The staff were lovely. Went down for breakfast in the morning was greeted by very nice staff from taking my order through to my coffee.

Cons:

There was a banging all night next door to me this was very frustrating. my door wouldnt self close you really had to reef the door to get it to close.
The cleaners super thankful they made my bed and room up left the room thinking the door would self close it didnt. My room was open all day, im just glad I didn't have any valuables in there

2026-08-12 via Nuitee
S
Stephen couple au
10
Very relaxing stay
Pros:

Location and room layout

Cons:

All good

2026-08-11 via Nuitee
R
Ricky solo_traveller au
10
Pros:

Everything

Cons:

Nothing

2026-08-11 via Nuitee
R
Raymond couple au
9
Perfect for country couples want to shop eat and not travel
Pros:

Great in all aspects

Cons:

The weather

2026-08-10 via Nuitee
I
Isolde couple au
9
Will come again
Pros:

Stunning views, nice restaurant, large shopping centre across the road.

2026-08-10 via Nuitee
J
Jess solo_traveller au
10
2026-08-10 via Nuitee
J
Jane couple au
10
2026-08-09 via Nuitee
R
Raymond solo_traveller au
10
2026-08-08 via Nuitee
M
Michael solo_traveller au
10
WESTSIDE
Pros:

Professional service 2nd to none . Atmosphere inside and outside on balcony with the lake , spa , bubbly , dozen oyster Kirkpatrick and churros 😋 Amazing

Cons:

That i had to leave

2026-08-08 via Nuitee
S
Scott solo_traveller au
10
Comfortable
Pros:

Location facilities and price

Cons:

I couldn't fault it

2026-08-07 via Nuitee
S
Samantha Lee solo_traveller au
8
2026-08-07 via Nuitee