Shangri-La Toronto

Hotels
•
Shangri-La Group
9.4 (556 reviews)
188 University Avenue , Toronto , ca

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Family-friendly environment
Exceptional service
Cons:
Cleanliness issues
Some rooms not meeting 5-star standards

Categories

Cleanliness
7.99
Some reviews indicated room cleanliness was a concern with stained mattresses and rugs.
Service
9.96
Multiple reviews praised the staff for being warm, professional, and attentive.
Location
9.5
Conveniently located to Union Station and attractions, frequently mentioned positively.
Room Quality
8.95
Rooms were described as immaculate and well-designed, but some had cleanliness issues.
Amenities
9.48
Enjoyable amenities including the Health Club and restaurant services were highlighted.
Value for Money
9.94
Overall experience aligns well with a luxury stay despite some cleanliness concerns.
Food and Beverage
9.49
Food quality and the bar atmosphere received high praise from guests.
Overall Experience
9.86
Most reviews expressed an exceptional stay, emphasizing the hotel's ability to exceed expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-14 06:40

Property Description

Luxurious Accommodations
Centrally located in Toronto, Shangri-La Hotel offers upscale amenities such as an indoor pool, hot tub, and an on-site restaurant. Each guest room features an iPad, 46-inch LCD TV, Nespresso machine, and a soaking tub with a glass-enclosed shower.

Fitness and Wellness
The hotel's fitness centre boasts floor-to-ceiling windows, training equipment, a yoga studio, and an infrared sauna. Guests can also enjoy refreshments at the Health Club's juice bar after a workout session.

Culinary Delights
Indulge in international cuisine with a focus on Asian dishes at Bosk Restaurant, open for breakfast, lunch, and dinner. Additionally, the hotel offers two on-site bars for guests to unwind and socialize.

Experience luxury and convenience at Shangri-La Hotel Toronto - book your stay now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that extra parking charges apply for oversize vehicles. Parking includes in/out privileges.

Please note: Any room/rate with "breakfast included", includes breakfast for 2 adults only. Additional guests can purchase breakfast directly from the hotel.

When booking more than 5 nights, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 68 per day.

Location

Guest Reviews

9.4
Based on 556 reviews
Cleanliness: 7.99
Service: 9.96
Location: 9.5
Room Quality: 8.95
Amenities: 9.48
Value for Money: 9.94
Food and Beverage: 9.49
Overall Experience: 9.86
A
Andrea • family_with_children • us
10
Our stay at this hotel was relaxing and fun.
Pros:

Location was walking distance to most attractions. Staff was friendly. The hotel lobby is beautiful and clean.

Cons:

I have no complaints.

2026-03-12 • via Nuitee
A
akqueza • solo_traveller • gy
9
2026-03-11 • via Nuitee
A
akqueza • extended_group • gy
9
2026-03-11 • via Nuitee
D
Dana • couple • ca
9
2026-03-04 • via Nuitee
9
974joan • Business • Grimsby, Ontario
6
Great hotel, room wasn’t cleaned thoroughly
Pros:

Stayed a number of times… this time was not the best experience. Coffee table damaged my designer purse (it was sticky and part was left on the table. Felt like it wasn’t dealt with properly (offered a hotel voucher). For a $1600 purse … I expected some empathy. Cleanliness of room could have been better. There was a clump or hair on the carpet and a piece of food under chaise in bedroom.

2026-03-02 • via Tripadvisor
M
michael • couple • ca
10
Pros:

The best ever

2026-02-23 • via Nuitee
E
erinrose1986 • Couples • Toronto, Ontario
10
Best Valentines get away!
Pros:

My partner and I stayed at the Shangri-La for Valentine’s Day and had such a beautiful experience from start to finish. The hotel itself is elegant, calm, and luxurious — the perfect setting for a romantic getaway.

A very special thank you to Demeko and Dean for their incredible attention to detail. They truly went above and beyond to make our room absolutely perfect for our arrival. So many thoughtful touches made the whole stay feel extra special.

We also want to give a shout-out to Ben in the lobby lounge bar. His cocktails were delicious and beautifully crafted, and the lunch service was just as impressive. He made us feel so welcome and taken care of.

All staff who played an integral part in our stay truly made all the difference.

Overall, a flawless Valentine’s stay. We can’t wait to return! 💕

2026-02-17 • via Tripadvisor
A
amO6353FP • Family • Saskatchewan
10
Memories made at my first experience staying at Shangri-La TO
Pros:

First stay for my wife and I at the Shangri-La in Toronto for a three night stay. Was checked in by Andre K who set the standard for our stay. He offered us a late check out right off the bat as well as an upgrade to a beautiful room looking out to Queen’s Park. The level of detail in the hotel are unmatched even by other luxury hotels in Canada. The level of service was next level. It felt over staffed. The staff was always offering to help. The vibe was very resort feel. Bathroom products were hotel branded and high quality including soaps, shampoo, conditioners, and body lotion. The public lobby had entertainment throughout our stay - vibrant community feel. The pool area had public sauna, hot tube and steam room in locker room. Fitness facilities was very well stocked with free weights, cardio, smith machine and functional trainer. Benches were higher quality. There is no reason to leave the hotel. I will return without hesitation. Best hotel experience in my life.

2026-02-14 • via Tripadvisor
3
327mauriced • Couples
10
Awesome and great Location.
Pros:

Location was excellent and walking distance to the place we wanted to go. The Tiff cinema and the Luma restaurant. The rooms was clean and very quiet for a downtown hotel. The service was impeccable. Great service and very courteous staff. The Atmosphere was outstanding especially the lounge area with a live band on the weekend. The pool, hot tub and dry sauna was a bonus. It also carries a full size gym that would make any private fitness gym look over their shoulder.

2026-02-01 • via Tripadvisor
S
Sarah • couple • ca
9
2026-01-30 • via Nuitee
A
Adam • family_with_children • ca
9
2026-01-24 • via Nuitee
C
Christine • couple • us
10
Pros:

Excellent gym and pool which was open until late (very much appreciated). Excellent breakfast at bosk, and we especially enjoyed the lounge music in the evenings - perfect for a nightcap after dinner.

2026-01-24 • via Nuitee
A
Albert • family_with_children • ch
10
Agréable et satisfaisant séjour.
Pros:

Personnel attentif et attentionné. Cadre agréable.

Cons:

Dans les chambres pour personnes à mobilité réduite, l'accès à la douche pourrait être facilité par la mise à disposition d'une chaise de douche mobile.

2026-01-19 • via Nuitee
M
Mikhael • couple • ca
10
2026-01-19 • via Nuitee
S
Sarah • family_with_children • au
10
2026-01-10 • via Nuitee
C
Clare • couple • gb
4
2026-01-09 • via Nuitee
I
innis • couple • ca
10
2026-01-03 • via Nuitee
I
Islandgirl011500 • NONE • Ottawa, Ontario
10
Shangrila stay
Pros:

We love how Shangrila Toronto personalized our stay with the kids.
Our room was provided with kids bed, kids snack, kids robe.
Definitely the best hotel to stay in Toronto.
We kept coming back here.

Great food at the Bosk restaurant.
Well curated Christmas drinks.
It has everything we needed.
There is a bar, with a band at the ground floor,and a great family restaurant

2026-01-02 • via Tripadvisor
F
Frank • couple • nl
8
2025-12-29 • via Nuitee
M
Mark Anthony • family_with_children • us
10
Pros:

Excellent customer service and location was great

2025-12-26 • via Nuitee