Grand Sentosa Hotel

Spacious and has nearby massage and dining places.

Checked-In and find that the room is pretty outdated and worst when I take a shower, the shower head was quite faulty. After complaining to my friend whom booked the room for our group, he told the staff to fix it before we come back from Party. The housekeeping chimes uncle is quite rude also. Will never stay here ever again!

Nearby many restaurants and massage shop. Pretty good for a short stay

Old property that is not well maintained. Moulds

The room was very clean and customers service is good

Okay for short stay, but room was a bit dirty, KTV sound too loud so very noisy, also the counter refuse to provide second card key.

Toilet wall has black dirt.

The hotel room is in poor condition, and the Wi-Fi connection is extremely unreliable. While there is a dressing table in the room, there are no chairs provided. There is just one wall socket available for charging devices, and no other outlets near the bed. The shower room is not ideal due to the worn-out and leaking faucets.
The bed & bed sheet are dirty.

Very good location surrounded by restaurants, seafood and spa. But do not expect the quality of hotel room facilities. No hair dryer, no Fridge and Safe is not working. Our room was not ready at the time of check in and need to wait. The room has smoking smell, and the view from window is another hall or corridor, it make us feel unsafe. Overall, it is within 2-3 star rating.

Convenient and many shop and restaurant

This property is very old. The bedroom was not clean properly and toilet title looks dirty. The exhaust fan is full of dust. Lucky the bedsheet and towels were clean.

In the morning when we went down to look for breakfast, the front office staffs didnt even greet us even when they see us, it was us who greeted them.

The hotel was attached to a mall which looks like a ghost town. Very eerie.

Given this experience, I wont book this hotel again.

Hotel shower equipment not in good condition

Worst hotel we have booked , we tried to contact the hotel and no one answer . Booking trough to app and tried to email for request and never reply.
Room is small and unclean .
Definitely will not choose this hotel if I know how they treat their customers.

Quite a rundown hotel, located in a semi-abandoned mall.
Bed sheets were clean.
Floor carpet was very dirty

Hotel Room was big and the location is good as The Store Shopping Mall is just beside. Behind the hotel are lots of Karaoke outlets. A short distance walk will lead you to the Night Food Street which sells lots of Malaysian Street Food.

Wifi is very poor and there is hardly 3G/4G reception in the room !

Rooms are quite clean. Staff are pleasant but they really need to do something to improve the network reception in the rooms.

Location is quite ok - there are F&B shops around the area.

Terrible place to stay, the only good thing is the location. Close to FamilyMart, restaurants, Watsons, Guardian, etc.
We stayed there for several nights. The room and furniture looks old, the carpet feels dirty, the floor is uneven like cracked tiles covered with carpet, no trashcan in the bedroom (there is one inside bathroom), no mini fridge, and the drawers are dusty.
There are no wall plugs beside the bed, so you can't charge your phone while using it.
Moving on to the bathroom. It was quite slippery (greasy) when we first arrived. There are no hot & cold adjustments for the tap water, no cups, no hairdryer, toilet button is hard to press/flush, and the exhaust fan is moldy.
I asked housekeepers to change the bathroom rug since it's wet but they can't speak English well, so I tried to adapt by using Melayu but they just stood there and confused, very little effort to understand/communicate, and ended up taking away the rug without replacing a new one.
The worst part is probably the window, you can find similar reviews simply by using the keyword "window". It is not facing to the outside like regular windows where you can get direct sunlight in the morning, instead, it's facing an empty floor that give creepy/eerie vibes if the window is left open.
Trust me, spend a little bit more and find a less depressing hotel.

The location is very convience for tourist who want to go around nearby

Avoid this hotel at any cost .
Pro : location
- friendly staff

Cons : no tv reception
- cant flush toilet
- hot air cond
- dirty linen and bath towel
- old and dirty carpet
- very small shower water outlet and pressure

Stay here during CNY holidays since other hotel is fully occupied.will not come back again.not worth my money.please upgrade this hotel

Grand Sentosa Hotel Johor Bahru, a three star urban class hotel is ideally located in the heart of business and 'Chinatown' district of Johor Bahru. Grand Sentosa Hotel is filled with happenings from day till night. Witness the liveliness of the city as night's falls, savour tantalizing cuisines or party and shop to your heart's content. Grand Sentosa Hotel Johor Bahru, which is within Plaza Sentosa, you can also enjoy shopping with a variety of anchors which include the largest family spa in Malaysia, F&B establishments and retailers include costume jeweleries, bridal galleries, optical, watches, Chinese medical halls, reflexology centres, family karaoke lounges , night clubs, discotheques, hair and beauty salon, cafes and various specialty stores.