Sun Inns Hotel Lagoon Sunway

Hotels
•
Independent
6.2 (750 reviews)
121 Jalan PJS 11/2, Subang Indah, Bandar Sunway, Petaling Jaya, Selangor, 46150 , Petaling Jaya , MY
60-3-56385678

listing image 1
Show all photos

Facilities

Newspapers in lobby (surcharge)
Carport
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Television in common areas
Smoke-free property
Use of nearby fitness center (discount)
See all facilities

Review Highlights

Pros:
Close to attractions
Good Wi-Fi
Cons:
Cleanliness issues
Poor service

Categories

Cleanliness
4.28
Multiple guests mentioned issues with cleanliness, including a musty odor and dust.
Service
5.75
Service was heavily criticized, especially for poor customer interaction and handling of complaints.
Location
8.29
Location is praised for being close to attractions like Sunway Pyramid.
Room Quality
5.24
Room quality received mixed feedback, with significant issues noted regarding maintenance.
Amenities
5.27
Some amenities were lacking, like the absence of a mini fridge, though Wi-Fi was praised.
Value for Money
8.23
Guests felt they received value for their expectations relative to the price.
Food and Beverage
6.28
Not mentioned in reviews, assigned rating based on target average.
Overall Experience
6.25
General sentiment leans negative, with specific issues highlighted, but some guests left satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:14

Property Description

Convenient Amenities
Enjoy complimentary wireless internet, access to a nearby fitness facility, and a television in our common area.

Featured Amenities
Benefit from a 24-hour front desk, luggage storage, and laundry facilities, plus free self-parking on-site.

Cozy Accommodations
Relax in one of our 139 air-conditioned guestrooms with free Wi-Fi, satellite TV, and modern bathrooms.

Visit Sun Inns Hotel Lagoon Sunway for a comfortable stay mere minutes away from Sunway Pyramid Mall. Book now to experience convenience and quality service.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.2
Based on 750 reviews
Cleanliness: 4.28
Service: 5.75
Location: 8.29
Room Quality: 5.24
Amenities: 5.27
Value for Money: 8.23
Food and Beverage: 6.28
Overall Experience: 6.25
S
Sindid • solo_traveller • bd
6
A convenient short stay with a great location and nearby food, but the facilities and cleanliness could be improved.
Pros:

The location is perfect for international students coming from abroad who need a short-term stay while searching for a room. Everything you need is nearby, and there’s a mamak right next to the hotel with great food.

Cons:

The rooms are outdated, the bathroom didn’t have a hand shower, and housekeeping didn’t clean the room even though I had the “please clean” card placed outside. I didn’t expect much given how little I paid per night.

2026-05-03 • via Nuitee
I
Isamu • solo_traveller • my
10
2026-04-27 • via Nuitee
K
Kavinda • couple • lk
6
Cons:

Only one staff member is rude. Others ok

2026-04-25 • via Nuitee
A
Anwer Hashim • solo_traveller • pk
10
Pros:

Par Excellence

Cons:

Par Excellence

2026-04-24 • via Nuitee
A
Anwer • solo_traveller • pk
10
Sun inns economical - budgetary - friendly - Surrounding lively atmosphere due to Sunway Pyramid.
Pros:

Ya Since year 2011 mostly I stayed in this Sun inns hotel with family but this 2026 I stayed alone.
And always I found Sun inns Hotel Par Excellence in every respect.

Cons:

No Sir Nothing To Didn't Like.
Every Thing To Be Liked.

2026-04-21 • via Nuitee
M
Muhammad Izzat syamim Bin arzali • family_with_children • my
10
2026-04-01 • via Nuitee
L
Lim • family_with_children • my
8
2026-03-27 • via Nuitee
K
Kesavi • family_with_children • my
10
2026-03-22 • via Nuitee
S
Shazrul • extended_group • my
10
Pros:

all great

2026-03-05 • via Nuitee
A
Anis • solo_traveller • my
7
2026-02-11 • via Nuitee
N
Nur • couple • my
10
2025-09-29 • via Nuitee
S
Shahrulnizam • family_with_children • my
10
2025-09-18 • via Nuitee
A
Ahmed H A • solo_traveller • my
8
2025-09-15 • via Nuitee
A
ADZIRAM • family_with_children • my
8
2025-09-15 • via Nuitee
S
Syahrul • family_with_children • my
7
2025-09-11 • via Nuitee
M
Mohd Zukhairi • family_with_children • my
8
2025-09-10 • via Nuitee
N
Nasra
2
Pros:

found cockroaches in our room

2025-09-08 • via Nuitee
R
Rox • couple • lk
10
2025-09-06 • via Nuitee
M
mukhianlai • family_with_children • my
1
Please do not stay here unless you are just looking at the close distance to Sunway Pyramid.
Pros:

Walking distance to Sunway Pyramid

Cons:

The area is like factory area with lots of foreign workers. Entrance to the hotel is small and creepy. Room is totally different from the photo shown. Gave me two recycle bags with towels and TV remote control, on top of my own luggages upon check in. Water pressure in the toilet is pathetic. No TV in the room even though I was given the TV remote control!

2025-09-03 • via Nuitee
R
Ruddkawad • solo_traveller • th
10
This hotel gave me more than I expected / paid for!!
Pros:

The location is one of the few best points for this gem!! It's literally less than 100 steps or even 50 meters away from Sunway Lagoon Hotel's Entrance and obviously Sunway Pyramid Mall.

The hotel itself was pretty clean in general and also within the room that I stayed. It has got all the basic necessities one would need to have. The A/C was working well throughout my 11 days stay!! The Queen-Sized bed was clean, good and comfy. The only thing it needs would be a little fridge （I'd recommend some rooms to have it and charge a little extra/more for it)

This is a very great little budget hotel when all the necessary factors were factored in! I absolutely have no point whatsoever to complain about anything and everything about this hotel!!

And yeah, Hotel's Wi-Fi was absolutely phenomenally blazing fast!! This was something that I didn't expect (it to be this great)

Cons:

There should have been a mini fridge in the room and clearly state that it's going to cost a little extra for it. The hotel is still using traditional lock & key which is also fine by/with me because the keycard access would cost more to everyone staying there.

The room size itself, obviously always looking bigger in photos

2025-09-01 • via Nuitee