Sun Inns Hotel Lagoon Sunway

Hotels
•
Independent
6.2 (750 reviews)
121 Jalan PJS 11/2, Subang Indah, Bandar Sunway, Petaling Jaya, Selangor, 46150 , Petaling Jaya , MY
60-3-56385678

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Facilities

Newspapers in lobby (surcharge)
Carport
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Television in common areas
Smoke-free property
Use of nearby fitness center (discount)
See all facilities

Review Highlights

Pros:
Close to attractions
Good Wi-Fi
Cons:
Cleanliness issues
Poor service

Categories

Cleanliness
4.28
Multiple guests mentioned issues with cleanliness, including a musty odor and dust.
Service
5.75
Service was heavily criticized, especially for poor customer interaction and handling of complaints.
Location
8.29
Location is praised for being close to attractions like Sunway Pyramid.
Room Quality
5.24
Room quality received mixed feedback, with significant issues noted regarding maintenance.
Amenities
5.27
Some amenities were lacking, like the absence of a mini fridge, though Wi-Fi was praised.
Value for Money
8.23
Guests felt they received value for their expectations relative to the price.
Food and Beverage
6.28
Not mentioned in reviews, assigned rating based on target average.
Overall Experience
6.25
General sentiment leans negative, with specific issues highlighted, but some guests left satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:14

Property Description

Convenient Amenities
Enjoy complimentary wireless internet, access to a nearby fitness facility, and a television in our common area.

Featured Amenities
Benefit from a 24-hour front desk, luggage storage, and laundry facilities, plus free self-parking on-site.

Cozy Accommodations
Relax in one of our 139 air-conditioned guestrooms with free Wi-Fi, satellite TV, and modern bathrooms.

Visit Sun Inns Hotel Lagoon Sunway for a comfortable stay mere minutes away from Sunway Pyramid Mall. Book now to experience convenience and quality service.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.2
Based on 750 reviews
Cleanliness: 4.28
Service: 5.75
Location: 8.29
Room Quality: 5.24
Amenities: 5.27
Value for Money: 8.23
Food and Beverage: 6.28
Overall Experience: 6.25
A
Anis • solo_traveller • my
7
2026-02-11 • via Nuitee
N
Nur • couple • my
10
2025-09-29 • via Nuitee
S
Shahrulnizam • family_with_children • my
10
2025-09-18 • via Nuitee
A
ADZIRAM • family_with_children • my
8
2025-09-15 • via Nuitee
A
Ahmed H A • solo_traveller • my
8
2025-09-15 • via Nuitee
S
Syahrul • family_with_children • my
7
2025-09-11 • via Nuitee
M
Mohd Zukhairi • family_with_children • my
8
2025-09-10 • via Nuitee
N
Nasra
2
Pros:

found cockroaches in our room

2025-09-08 • via Nuitee
R
Rox • couple • lk
10
2025-09-06 • via Nuitee
M
mukhianlai • family_with_children • my
1
Please do not stay here unless you are just looking at the close distance to Sunway Pyramid.
Pros:

Walking distance to Sunway Pyramid

Cons:

The area is like factory area with lots of foreign workers. Entrance to the hotel is small and creepy. Room is totally different from the photo shown. Gave me two recycle bags with towels and TV remote control, on top of my own luggages upon check in. Water pressure in the toilet is pathetic. No TV in the room even though I was given the TV remote control!

2025-09-03 • via Nuitee
R
Ruddkawad • solo_traveller • th
10
This hotel gave me more than I expected / paid for!!
Pros:

The location is one of the few best points for this gem!! It's literally less than 100 steps or even 50 meters away from Sunway Lagoon Hotel's Entrance and obviously Sunway Pyramid Mall.

The hotel itself was pretty clean in general and also within the room that I stayed. It has got all the basic necessities one would need to have. The A/C was working well throughout my 11 days stay!! The Queen-Sized bed was clean, good and comfy. The only thing it needs would be a little fridge （I'd recommend some rooms to have it and charge a little extra/more for it)

This is a very great little budget hotel when all the necessary factors were factored in! I absolutely have no point whatsoever to complain about anything and everything about this hotel!!

And yeah, Hotel's Wi-Fi was absolutely phenomenally blazing fast!! This was something that I didn't expect (it to be this great)

Cons:

There should have been a mini fridge in the room and clearly state that it's going to cost a little extra for it. The hotel is still using traditional lock & key which is also fine by/with me because the keycard access would cost more to everyone staying there.

The room size itself, obviously always looking bigger in photos

2025-09-01 • via Nuitee
N
nurul afifah • family_with_children • my
1
horrible
Pros:

there's nothing i like about this hotel.

Cons:

It was horrible. The room wasn’t clean – smelly and dusty, with a musty odor as if it hadn’t been occupied for a long time. The hotel area was crowded with foreign workers, and the whole surroundings seemed dominated by that community. Definitely NOT recommended for solo female travelers.

2025-08-25 • via Nuitee
A
ain • solo_traveller • my
10
2025-08-24 • via Nuitee
A
Anis • couple • my
9
2025-08-21 • via Nuitee
A
ANITA AZURA • couple • my
5
2025-08-18 • via Nuitee
• extended_group • my
6
Pros:

近sunway ,4个人房间大。

Cons:

处理事务时间很长

2025-08-17 • via Nuitee
S
siong chin • couple • my
9
Pros:

Nearby shop and convenience store 99 easy to get anything

2025-08-17 • via Nuitee
M
Muhammad Hanan • solo_traveller • my
6
2025-08-16 • via Nuitee
• solo_traveller • my
6
Yes,little bit, because I need to go out to the building where I check in.my room another building.
Pros:

Clean and near to sunway pyramid,

Cons:

It's a noise from another room, and they're smoking, and it's disturbing.

2025-08-15 • via Nuitee
K
Kenji • couple • my
5
2025-08-13 • via Nuitee