Holiday Inn Express & Suites Austin NW - Lakeway by IHG

Hotels
•
IHG
8 (149 reviews)
15707 Oak Grove Blvd, Lakeway, Texas, 78734 , Lakeway , US
1-512-735-5555

listing image 1
Show all photos

Facilities

Free breakfast
Boat tours nearby
Nature reserve
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
Picnic area
Gift shops or newsstand
Conference space
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Comfortable accommodations
Cons:
No breakfast options
Noisy rooms
Issues with cleanliness
Hot tub out of order

Categories

Cleanliness
7.39
There were mentions of the hotel being dirty and cluttered, which negatively affected the sentiment.
Service
9.36
Many reviews highlight friendly and accommodating staff, contributing to a positive perception.
Location
8.9
The hotel is located conveniently near Lake Travis, which is appreciated by guests.
Room Quality
7.85
Rooms are mostly described as clean and comfortable, though there are some complaints about noise.
Amenities
6.88
The absence of breakfast items and issues with the hot tub were highlighted, indicating lower satisfaction.
Value for Money
8.84
Guests felt that the hotel was well-priced for the quality and services provided.
Food and Beverage
6.39
Multiple complaints indicate that breakfast items were often unavailable, leading to dissatisfaction.
Overall Experience
8.36
General positive sentiment; some issues noted but overall guests had a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:01

Property Description

Recreation and Amenities
Enjoy 24-hour fitness center and complimentary wireless internet access. Unwind at the picnic area or grab a snack at the gift shops/newsstands.

Breakfast and Business Facilities
Start your day with a complimentary on-the-go breakfast daily. Utilize the business center, conference space, and meeting room for your professional needs.

Room Features
Relax in air-conditioned rooms with free wired and wireless internet, flat-screen TVs, and complimentary toiletries. Stay connected with free local calls.

Plan your stay at Holiday Inn Express & Suites Austin NW - Lakeway, an IHG Hotel for a convenient location near popular attractions.

Important information:

  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 149 reviews
Cleanliness: 7.39
Service: 9.36
Location: 8.9
Room Quality: 7.85
Amenities: 6.88
Value for Money: 8.84
Food and Beverage: 6.39
Overall Experience: 8.36
M
Mohammed
8
Pros:

The facility was good. I was paying for a guest and expedia charged me one price and I asked my guest to get a receipt and the receipt was cheaper than what Expedia charged me. I contacted Expedia about the difference and they said despite the receipt I would still be charged the higher rate. I am not pleased with Expedia and will not use them again. They charged me more than booking directly through the hotel and when confronted they didn't budge an inch. Beware future Expedia users

2025-10-04 • via Nuitee
A
Andrew
10
Pros:

Hotel was very convenient to all areas

2025-09-29 • via Nuitee
J
Jennifer
10
Pros:

Fantastic friendly staff . Well kept . Updated rooms. Excellent location if youre in Lakeway .

2025-09-27 • via Nuitee
O
Orianna • partner
10
Pros:

-

2025-09-23 • via Nuitee
R
Richard
10
Pros:

Continental breakfast was OK at best

2025-09-16 • via Nuitee
M
Mahdi
10
Pros:

Good customer services

2025-09-08 • via Nuitee
M
Marianne
8
Pros:

Great location and the staff very friendly. The matt

2025-09-03 • via Nuitee
J
Johnny
6
Pros:

There was no breakfast in the morning .People was packing food out of the hotel.

2025-09-02 • via Nuitee
S
Saleem • family
10
Pros:

Everything is good and comfortable thanks

2025-09-02 • via Nuitee
M
Molly
10
Pros:

Great price

2025-08-30 • via Nuitee
T
Troy • family
10
Pros:

Property was very nice.

2025-08-15 • via Nuitee
M
MARLA
10
Pros:

Staff was nice and room was clean and up to my standards. Perfect distance from the lake

2025-08-12 • via Nuitee
C
Colleen
6
Hot tub out of order
Pros:

The check in staff was very pleasant. My disappointment was that the hot tub was unavailable.

2025-08-11 • via Nuitee
M
Melissa
6
Pros:

Everything went great except when we swam and then were told they ran out of towels, glad I at least had one hanging up from the night before

2025-08-10 • via Nuitee
J
Justin
4
Pros:

Booked a room days in advance and was placed across from the elevator on the ground floor. Was constantly woken by the sound of kids yelling in the lobby, unknown things hitting my door all throughout the day, and the chime of the elevator. No seal on the bottom of the shower door, so every shower led to a large amout of water on the floor to clean up. Definitely ruiened my trip by lack of sleep.

2025-08-07 • via Nuitee
R
Robert
2
Pros:

It was dirty and cluttered.

2025-08-06 • via Nuitee
F
Fred • family
10
Pros:

Great location to go to lake Travis.

2025-08-04 • via Nuitee
M
Matthew
10
Clean Hotel with Great Breakfast
Pros:

Comfortable Bed, Great breakfast buffet, excellent check in and check out

2025-07-28 • via Nuitee
T
Toby • family
6
Pros:

Nice hotel. Good location and clean. The only issue we encountered was the breakfast the two mornings we tried to eat. Breakfast was 7-10 am but despite arriving @ 845 and 9 they were “out” of every hot item and the pancake machine was empty. No coffee both days and had to ask for it to be refilled. The breakfast wasn’t particularly busy, but either it wasn’t staffed with enough people or the right people.

2025-07-27 • via Nuitee
T
terri
4
Pros:

Hotel was very clean and staff was so nice. But the bed was hard as a rock! Then there was no hot water for a shiwer in the morning.

2025-07-26 • via Nuitee